Features and entitlements

Documentation Index

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Features represent the product capabilities, access rights, or usage limits that customers receive outside of billing. They help your team track what each customer is entitled to use, based on the products they have and any customer-specific override. Use features when you need to manage access such as SSO, premium integrations, included seats, API limits, or support tiers. Products still define what you sell and bill. Features define what access or limit that product grants.

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How entitlements are resolved

An entitlement is the resolved value of a feature for a customer. Hyperline calculates it from three possible sources: Customer overrides always take priority. If no customer override exists, Hyperline uses product grants. If no product grant changes the value, Hyperline uses the default value from the feature catalog.

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Feature value types

Features can use two value types: Boolean features do not require a resolution strategy. If a product grant enables the feature, the customer receives access unless a customer override changes the value. Number features use a resolution strategy to combine the default value and product grants.

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Create a feature

1. Go to Catalog > Features.
2. Click New feature.
3. Enter the feature Name and, if needed, an Internal description.
4. Enter a stable Code. Use an API-safe key such as sso, hubspot_integration, or included_seats.
5. Choose the value Type:
   • Boolean for enabled or disabled access.
   • Number for quotas or limits.
6. For number features, choose the Resolution strategy.
7. Set the Default value.
8. Click Save feature.

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Grant features from products

After a feature is created, add it to the products that include that capability or limit.

1. Go to Catalog > Products.
2. Open the product that should grant the feature.
3. In Entitlements, click Add feature.
4. Select the feature from the catalog.
5. Keep the default value or open the row to set a product-specific value.
6. Click Save.

When the product is included in a customer’s subscription, its feature grants contribute to that customer’s resolved entitlements.

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Review customer entitlements

Open a customer page to see the resolved entitlements for that customer. Each row shows the feature name, resolved value, and a source hint explaining where the value comes from:

• Default value means the value comes from the feature catalog.
• Granted by product means one or more subscribed products grant the feature.
• Overridden for this customer means a customer-specific value is applied.

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Override a customer entitlement

Use customer overrides for exceptions that should apply only to one customer, such as a temporary access extension, a negotiated limit, or a support-approved exception.

1. Open the customer page.
2. In Entitlements, click Edit.
3. Update the feature value.
4. Optionally add a reason and an expiration date.
5. Click Save override.

Customer overrides replace the resolved value from product grants and the feature default. Reset the override to return to the value calculated from the customer’s products and the feature catalog.

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Next steps

• Create billable catalog items in Products and prices.
• Add products to customers when you create a subscription.
• Use customer segments to group customers with similar access or commercial rules.