Email settings

Configure your emails in Settings > Emailing. The settings are organized into three tabs:

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Customer automated emails

In Settings > Emailing > Customer emails, enable or disable each notification, then click Save changes. These settings apply across your account. Invoice reminders have their own configuration. For invoice-specific behavior, including e-invoicing, see Invoice emails.

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Custom sending domain

A sending domain lets you send customer emails from your own address, such as billing@alpeak.com. You need access to your domain’s DNS settings, or help from the person who manages your company’s domain.

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Add and verify a domain

1. Go to Settings > Emailing > Sending.
2. Under Sending domain, click Add domain.
3. Enter a domain or subdomain you own, such as alpeak.com or mail.alpeak.com, without https://, a path, or an email address. Confirm with Add domain.
4. Expand DNS records on the domain card. At your domain provider, add each record using the type, Name, and Value shown in Hyperline. Use the copy buttons to avoid transcription errors.
5. Open the domain’s actions menu and click Check to refresh its verification status.
6. Once the status is Verified, configure a sender address for each invoicing entity that should use the domain.

For a new domain, configure sender addresses after verification. You can register one custom sending domain per account; an existing deprecated domain can remain alongside it during migration.

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Migrate a deprecated domain

If your existing domain is marked Deprecated, register the same domain again with Add domain and add the new DNS records shown in Hyperline. Keep the existing domain configuration until the new registration is verified. Once the new registration is verified, Hyperline automatically moves the associated invoicing-entity senders from the deprecated registration to the new one. Review Senders and reply-to before deleting the deprecated entry. If you choose a different domain instead, update each entity’s sender address after verification.

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Delete or replace a domain

Open the domain’s actions menu, click Delete, and confirm. To replace your custom domain, delete it, add and verify the replacement, then configure the affected senders again.

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Sender and reply-to addresses

In Settings > Emailing > Sending, use Senders and reply-to to control the name and address customers see and where their replies go. By default, emails are sent from Hyperline at no-reply@mail.hyperline.co in production or no-reply@sandbox.mail.hyperline.co in test mode. You can customize the sender name, sender email address, and reply-to address independently for each invoicing entity.

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Set the default reply-to address

1. In the Default row, open the actions menu and click Edit.
2. Enter the Reply-to email address that should receive customer replies.
3. Click Save changes.

Entities without their own reply-to address use this default.

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Customize an invoicing entity

1. Click Customize and select an invoicing entity. To change an existing override, open the entity’s actions menu and click Edit.
2. Enter the Sender name.
3. To use a custom Sender email address, verify your sending domain first, then enter only the part before @, such as billing. Hyperline displays the domain alongside it. If a Sending domain selector appears, select the verified domain you want to use.
4. Enter a Reply-to email address, or leave it empty to use the account default.
5. Click Save changes.

You can customize the sender name or reply-to address while keeping the default sender email address. To restore all default sender and reply-to settings for an entity, select Reset from its actions menu and confirm.

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Additional email recipients

Under Settings > Emailing > Sending > BCC recipients, you can add up to five addresses to receive copies of selected customer emails. BCC recipients are hidden from the customer and other recipients.

1. Click Add recipient.
2. Enter the recipient’s email address and select the email types they should receive.
3. Save the recipient.

Use the recipient’s actions menu to edit their address or email types, or remove them. This is useful for keeping your finance team or accountant informed.

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Preview email templates

1. Go to Settings > Emailing > Templates.
2. Click the Preview emails icon next to a template.
3. Select a Language and, if your account has multiple entities, an Invoicing entity.
4. Review the subject, sender, and email body in the side panel.

Template previews use example data to show how an email looks with the selected entity and language. Opening a preview does not send an email.

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Preview sent emails and delivery history

1. Open Audit logs > Email activity.
2. Select an email to open its details.
3. Review its recipient, BCC recipients, current status, and related customer, invoice, subscription, or quote.
4. When a saved preview is available, review the subject, sender, and email body as they were sent.
5. Use History to follow recorded events, such as sending, delivery, opening, or failure.

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Next steps

• Invoice emails
• Invoice reminders
• Invoicing entities