Activate a pending subscription
A subscription stays inpending status when you assign it with the manually, after checkout, or after quote signature activation strategy. To activate it:
1
On the Subscriptions tab, click Actions then Activate subscription
2
Click Activate subscription to confirm
If the subscription’s start date is today or in the past, the subscription switches to an active state (with a
Live tag). Hyperline immediately charges products billed at the start of the period.If the start date is in the future, the subscription switches to a Starts on ... state. This means the subscription is active but hasn’t started yet. Hyperline starts charging the products on the start date.3
The subscription status changed and now indicates Live or Starts on ...
Pause invoice issuance
You can pause a subscription if you want to stop issuing new invoices without cancelling the subscription:1
On the subscription page, click Actions then Pause invoice issuance
2
Click Pause invoice issuance to confirm
3
The subscription status changed and now indicates invoicing is paused
Reactivate a paused subscription
When you reactivate a paused subscription, you choose when it resumes and how Hyperline invoices the paused period.1
On the subscription, click Actions then Resume invoice issuance
The Resume invoice issuance modal opens.
2
Select a resume date
- Today: the subscription resumes immediately.
- On selected date: pick a date in the past or in the future.
- A past date resumes the subscription retroactively from that date. The date must be after the pause date.
- A future date schedules the reactivation. The subscription stays paused until that date, then Hyperline resumes it with the invoicing option you selected.
3
Select how to invoice the paused period
In the Invoicing field, select one of the options described in Invoicing options.
4
Review the invoice preview and click Reactivate
The modal previews the Invoices to issue on reactivation and the Next invoice after reactivation, so you can check the amounts before confirming.
Invoicing options
Whichever option you select, regular invoicing resumes on the next scheduled billing date after the resume date.
Hyperline only shows Prorate the remaining period and Charge the full period when they would issue an invoice for the selected resume date. Hyperline applies Custom charge immediately, so it isn’t available with a future resume date.
The examples below all use the same subscription: a monthly plan with a €300 platform fee billed in advance on the 1st of each month. The March invoice is already issued when you pause the subscription on March 10. You reactivate it on May 16.
Example 💡
Resume at next invoice: The customer stopped using your product during the pause, and you don’t want to bill them for it. Hyperline issues no invoice on May 16. April and May are never billed. Hyperline issues the next invoice on June 1 for €300.
Example 💡
Prorate the remaining period: The customer starts using your product again on May 16, and you want to bill them from that day. Hyperline issues an invoice on May 16 for May 16 to May 31, prorated to 16/31 of €300 (€154.84). April is never billed. Hyperline issues the next invoice on June 1 for €300.
Example 💡
Charge the full period: You paused invoicing while the customer sorted out an internal budget approval, but they kept using your product. Hyperline issues the April and May invoices (€300 each) on May 16, as if the subscription had never been paused. Hyperline issues the next invoice on June 1 for €300.
Example 💡
Custom charge: You agreed with the customer to bill a flat €200 to cover the paused period. Select Custom charge, keep the platform fee line, and set its amount to €200. Hyperline issues a €200 invoice on May 16. Hyperline issues the next invoice on June 1 for €300.
Update the reactivation date
While a subscription is paused, you can update the scheduled reactivation date at any time to postpone or bring forward the automatic restart. You can also clear the reactivation date entirely to leave the subscription paused indefinitely. It then only resumes once you manually resume invoice issuance. When a subscription resumes automatically from a date set while pausing, Hyperline uses Resume at next invoice. To schedule a reactivation with another invoicing option, click Resume invoice issuance, select a future date, then select the option.Cancel subscription
You can cancel a subscription if a customer wishes to stop it. You can also cancel it if you need to make changes that you can’t make through the update subscription option.1
On the subscription, click Actions then Cancel subscription
2
Select when you want to cancel the subscription
3
Select a cancellation method
- Refund last invoice: Refunds the total of the last settled invoice to your customer, if available.
- Refund custom amount: Displays a field for entering a custom refund amount to your customer.
- Refund pro rata: Refunds a pro-rata amount based on customer usage so far, with a breakdown showing the products and respective balances.
- Do not refund: Cancels the subscription without issuing a refund to your customer.
If you cancel a subscription before Hyperline bills it, you can charge the customer instead. For instance, this happens when the subscription’s products are billed at month-end (“end of period”) and you cancel mid-month. The options stay the same, except Refund last invoice, which adjusts to reflect the estimated amount of the upcoming invoice.
4
Check that everything looks good before cancelling
Hyperline issues a credit note, visible in the Invoices page of this
customer. Its category is 
Refund with an item “Refund for invoice X”.Reinstate a subscription
You can reinstate a subscription to keep it running after a cancellation. The flow depends on whether the cancellation already happened.Revert a scheduled cancellation
If the subscription is still active with a future cancellation date, you can cancel the scheduled cancellation:- On the subscription, click Actions then Reinstate.
- Click Reinstate to confirm.
Reinstate a cancelled subscription
When a subscription iscancelled, reinstating it sets it back to active. You choose when it resumes and how Hyperline invoices the cancelled period.
1
On the subscription, click Actions then Reinstate
The Reinstate subscription modal opens.
2
Select a resume date
- Today: the subscription resumes immediately.
- On selected date: pick a date after the cancellation date.
- A past date resumes the subscription retroactively from that date.
- A future date schedules the reinstatement. See Schedule a reinstatement.
3
Select how to invoice the cancelled period
In the Invoicing field, select one of the options described in Reinstatement invoicing options.
4
Review the invoice preview and click Reinstate
The modal previews the invoices Hyperline issues on reinstatement, so you can check the amounts before confirming.
Schedule a reinstatement
When you select a future resume date, the subscription stayscancelled until that date. Its status shows Reinstatement on followed by the scheduled date. On that date, Hyperline reinstates the subscription automatically with the invoicing option you selected.
While a reinstatement is scheduled, you can:
- Change the date or invoicing option: click Actions then Reinstate. The modal opens with the scheduled date and invoicing option prefilled. Update them and confirm. To reinstate immediately instead, select Today.
- Remove the scheduled reinstatement: click Actions then Remove scheduled reinstatement, then click Remove to confirm. The subscription stays
cancelled.
Custom charge is only available for an immediate reinstatement. You can’t select it with a future resume date.
Reinstatement invoicing options
Hyperline only shows Prorate the remaining period and Charge the full period when they would issue an invoice for the selected resume date.
Example 💡
A monthly plan with a €300 platform fee is billed in advance on the 1st of each month. You cancel it on March 10 with Refund pro rata, which refunds the unused part of March. On March 20, the customer changes their mind and you reinstate the subscription from that day.
- Resume at next invoice: Hyperline issues no invoice on March 20. The customer keeps the March refund.
- Prorate the remaining period: Hyperline invoices March 20 to March 31, prorated on the €300 fee.
- Charge the full period: Hyperline re-charges the amount refunded at cancellation, so the customer pays for the full month of March.
Generate future invoices
You can generate subscription invoices in advance. To do so, go to Subscription > Generate future invoices, then select the date up to which you want Hyperline to issue invoices. Hyperline advances the subscription to that date, then generates and sends all corresponding invoices immediately. Before confirming, you can preview the list of invoices that Hyperline generates, along with their billing periods and amounts. You can also enable the Group all invoices into one option to consolidate every generated invoice into a single one, instead of issuing one invoice per billing period. Depending on the payment method:- Hyperline charges invoices automatically (credit card, direct debit)
-
Hyperline marks invoices as to pay (bank transfers, outside of Hyperline)
View past subscription history
You can view your past subscription history for better transparency on subscription activities. This feature is particularly useful for tracking changes and cancellations of subscriptions that are no longer active. On a customer’s subscriptions page, you can find a section titled Past subscriptions.