Manage a subscription lifecycle, pause or cancel it
pending
status (e.g. if manually, after checkoutor after quote signature activation strategies were used during assignation), you can:
On the Subscriptions tab, click on Actions then Activate subscription
Click on Activate subscription to confirm
Live
tag), and products that need to be billed at the start of the period will be charged immediately.If the start date is in the future, the subscription will switch to a Starts on ...
state, signifying that the subscription is now active but hasn’t started yet. The products will begin to be charged on the starting date.The subscription status changed and now indicates `Live` or `Starts on ...`
On the Subscriptions tab, click on Actions then Pause payment collection
Click on Pause payment collection to confirm
The subscription status changed and now indicates Payment collection paused
On the subscription, click on Actions then Cancel subscription
Choose when you want to cancel your subscription
Choose between the different methods
Check that everything looks good before canceling
Refund
with an item “Refund for invoice X”.