Activate a pending subscription

If you want to activate a subscription from a pending status (e.g. if the manually or after checkout activation strategy were used during creation, see Activation section):

1

On the Subscriptions tab, click on Actions then Activate subscription

2

Click on Activate subscription to confirm

If the subscription’s start date is today or is already exceeded, the subscription will switch to an active state (with a Live tag), and products that need to be billed at the start of the period will be charged immediately.

If the start date is in the future, the subscription will switch to a Starts on ... state, signifying that the subscription is now active but hasn’t started yet. The products will begin to be charged on the starting date.

3

The subscription status changed and now indicates `Live` or `Starts on ...`

Pause payment collection

You can pause a subscription if you want to stop payment collection without cancelling the subscription:

1

On the Subscriptions tab, click on Actions then Pause payment collection

The subscription is not charged while paused. You can reactivate it anytime (instantly or later).

2

Click on Pause payment collection to confirm

3

The subscription status changed and now indicates Payment collection paused

Reactivate a paused subscription

On the subscription, click on Actions then Reactive payment collection. Upon reactivation, Hyperline will bill any past period that’s due.

If you need to cancel the subscription, click on Cancel instead and follow the instructions.

Update a subscription

You can update a live subscription without having to cancel it and re-create a new one. The subscription update allows you to modify the number of items included.

1

On the subscription, click on Actions then Update subscription

2

Edit the number of items for the subscription

This can be particularly useful for per user models, as you can adjust the number of users at anytime.

Click on Preview update to continue.

3

Choose between the different Payment options

You have the possibility to:

  1. Immediately charge a prorated amount to your customer.
  2. Immediately charge the full subscription amount.
  3. Choose not to charge anything to your customer for the change.

Then, click on Submit to confirm your selection.

If you decided to charge your customer immediately

The invoice will appear right away on their Invoices tab and will indicate Adjustment for subscription as an item.

Cancel subscription

If a customer wishes to stop his subscription or if you need to make changes to their subscription that can’t be done through the update subscription option, you can cancel the subscription.

1

On the subscription, click on Actions then Cancel subscription

2

Choose when you want to cancel your subscription

3

Choose between the different methods

  • Refund last invoice: Refunds the total of the last settled invoice to your customer, if available.
  • Refund custom amount: Displays a field for entering a custom refund amount to your customer.
  • Refund pro rata: Refunds a pro-rata amount based on customer usage so far, with a breakdown showing the products and respective balances.
  • Do not refund: Cancels the subscription without issuing a refund to your customer.

When canceling a subscription before billing, for instance, the products within the subscription are billed at month-end (“end of period”) and the cancellation is initiated mid-month you’ll have the option to charge the customer instead. The selection choices will stay consistent, with the exception of the ‘last invoice’ option, which will be adjusted to reflect the estimated amount for the upcoming invoice.

4

Check that everything looks good before canceling

A credit note will be issued and visible in the Invoices page of this customer. Its category will be Refund with an item “Refund for invoice X”.

Add a product to a subscription

You can add a product to a subscription at any time. The product will be added to the subscription and the customer will be charged according to the options you choose.

1

On the subscription, click on Actions then Add product

2

Choose the product you want to add and edit it

In this step, you can override anything on the product such as it’s price or name.

Just like when assigning a subscription, these changes are limited to this subscription and won’t affect existing products in your catalogue.

3

Choose the payment options for adding the product

  • Do not charge: Adds the product to the subscription without charging your customer.
  • Charge pro-rata: Charges your customer a pro-rata amount based on the remaining time in the billing period.
  • Charge full price: Charges the full price of the product to your customer immediately.

You will see a small recap of the options you chose. on the same page.

Click on Add product to confirm your selection.

Remove a product from a subscription

You can do so at any time. The product will be removed from the subscription and the customer will be refunded according to the options you choose.

1

On the subscription details page, click on the product you want to remove, then click on the remove button at the bottom

2

Choose the payment options for removing the product

  • Do not refund: Removes the product from the subscription without issuing a refund to your customer.
  • Refund pro-rata Refunds your customer a pro-rata amount based on the remaining time in the billing period.
  • Refund full price Refunds the full price of the product to your customer immediately.

You will see a small recap of the options you chose. on the same page.

Click on Remove product to confirm your selection.

When removing a product before billing, for instance, if the product is on a monthly billing, charged “end of period”, and the removal is initiated mid-month you’ll have the option to charge the customer instead. The selection choices will stay consistent.


Using the API

You can also decide to manage subscriptions using the Hyperline API. Visit our API reference documentation for more details.