Activate a pending subscription
If you want to activate a subscription from apending status (e.g., if manually, after checkout, or after quote signature activation strategies were used during assignment), you can:
1
On the Subscriptions tab, click Actions then Activate subscription
2
Click on Activate subscription to confirm
If the subscription’s start date is today or is already exceeded, the subscription will switch to an active state (with a
Live tag), and products that need to be billed at the start of the period will be charged immediately.If the start date is in the future, the subscription will switch to a Starts on ... state, signifying that the subscription is now active but hasn’t started yet. The products will begin to be charged on the starting date.3
The subscription status changed and now indicates `Live` or `Starts on ...`
Pause invoice issuance
You can pause a subscription if you want to stop issuing new invoices without cancelling the subscription:1
On the Subscriptions tab, click Actions then Pause invoice issuance
2
Click on Pause invoice issuance to confirm
3
The subscription status changed and now indicates invoicing is paused
Reactivate a paused subscription
Click on Actions then Resume invoice issuance. Upon reactivation, missed invoices from the paused period will not be issued retroactively. Invoice issuance resumes on the next billing date.Update the reactivation date
While a subscription is paused, you can update the scheduled reactivation date at any time to postpone or bring forward the automatic restart. You can also clear the reactivation date entirely to leave the subscription paused indefinitely — it will then only resume once you manually resume invoice issuance.Cancel subscription
If a customer wishes to stop their subscription or if you need to make changes to their subscription that can’t be done through the update subscription option, you can cancel the subscription.1
On the subscription, click Actions then Cancel subscription
2
Choose when you want to cancel your subscription
3
Choose between the different methods
- Refund last invoice: Refunds the total of the last settled invoice to your customer, if available.
- Refund custom amount: Displays a field for entering a custom refund amount to your customer.
- Refund pro rata: Refunds a pro-rata amount based on customer usage so far, with a breakdown showing the products and respective balances.
- Do not refund: Cancels the subscription without issuing a refund to your customer.
When canceling a subscription before billing, for instance, the products within the subscription are billed at month-end (“end of period”) and the cancellation is initiated mid-month you’ll have the option to charge the customer instead. The selection choices will stay consistent, with the exception of the ‘last invoice’ option, which will be adjusted to reflect the estimated amount for the upcoming invoice.
4
Check that everything looks good before canceling
A credit note will be issued and visible in the Invoices page of this
customer. Its category will be 
Refund with an item “Refund for invoice X”.Generate future invoices
Hyperline allows you to generate subscription invoices in advance. To do so, go to Subscription > Generate future invoices, then select the date up to which you want invoices to be issued. The subscription will be advanced to that date, and all corresponding invoices will be generated and sent immediately. Depending on the payment method:- Invoices will be charged automatically (credit card, direct debit)
-
Invoices will be marked as to pay (bank transfers, outside of Hyperline)
Viewing past subscription history
In order to provide enhanced transparency regarding subscription activities, you now have access to your past subscription history. This feature is particularly useful for tracking changes and cancellations of subscriptions that are no longer active. Upon navigating to a customer’s subscriptions page, you will find a section titled ‘Past subscriptions’.