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Hyperline offers natively a module where a customer reviews and formally accepts a quote by providing their digital signature. This action confirms their agreement to the terms, conditions, and pricing outlined in the quote, allowing the service or product subscription to commence as per the specified terms.

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Basic signature

This is the default signature type used.
This is the simplest form of signature offered by Hyperline. The signer simply needs to enter their name and tick a box to accept the quote (and any attachments).
The basic signature doesn’t have probative value but is useful if you need a simple and easy-to-implement quote confirmation step.

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Electronic signature

This option allows your customer to sign the quote with probative value. It uses a secure electronic signature solution compliant with the requirements of Regulation 910/2014 of the European Parliament and Council on electronic identification and trust services for electronic transactions in the internal market (eIDAS). The process is fully embedded into Hyperline and does not require additional configuration or implementation from you.
For additional security, electronic signature requires a confirmation step with a verification code sent by email to the signer.
Once signed, an audit trail document is available on your quote details page, providing proof of the legal signature’s validity in case of any event such as a customer dispute.
This feature is available on demand. Contact our support if you are interested.

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Countersigner

When using electronic signatures, you can enable a countersigner (in Settings > Quotes settings) by specifying a name and an email address—typically someone from your organization. Once configured, future quotes will be automatically countersigned with this information after the customer completes their signature. No additional manual action is required. This setting applies only to quotes created after the change. The countersigner feature is not yet available for DocuSign.

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External signature

If you prefer to manage the signature process yourself, do not want to use the Hyperline quote public page, or want your customer to sign a file manually, Hyperline offers an option to mark an existing quote as signed manually.
In this flow, Hyperline is not responsible for the signature. However, using the ‘Mark as signed’ action, you can flag the quote as signed and optionally upload the corresponding PDF file.