Overview

Hyperline offers a customer portal where your customers can get access to their live subscription, payment methods, billing information and invoices. Our objective is to ensure a transparent and well-organized billing summary to offer to your own customers.

As well as displaying information correctly, this portal offers a number of action options for your customers:

  1. Customers can change their payment method directly from their portal.

To do that, they just have to click on the trash button under Payment method and select the new payment method they want to use.

  1. Customers can add credits for their wallets.

You can make your customers autonomous by offering them to buy credits through their portal. For this, make sure you enable the option on the wallet settings first.

Clicking on Buy credits on this screen will trigger an immediate payment from the registered credit card and credit the wallets instantly.

  1. Customers can edit their billing information.

To make changes, they simply need to click on the “Edit” option. This grants them the ability to update and modify their billing details as needed, ensuring accuracy and up-to-date information for a seamless payment process.

  1. Customers can download their own invoices.

All they need to do is click the “Download” button at the bottom of the billing page, providing them with a quick and direct way to access and review invoices at their convenience.

  • Using the interface

  • Using the API

How to access the Customer portal

To view the portal for a specific customer: go to the Customer Section, select the customer you want to view then click on the Portal button.

Share the Customer portal

To grant access to the portal, you can easily provide your customers with this unique portal link. Each customer portal link is individually generated and secured through a unique customer ID.

Example: https://billing.alpeak.com/portal/:customerId

Customize the portal

Colors & brand identity

The portal adopts the primary brand color and icon that have been configured in the ‘Settings’ section under the ‘General’ tab of Hyperline. This uses the same codes as those displayed on the invoice sent to your customers. This feature enables you to personalize your customer portal with the distinct colors and branding of your company

Set a custom domain

In order to personalize further the experience for your customers, you can configure a custom domain for the hosted portal and checkout pages.

You can set it in your settings, and to enable it you need to add a CNAME record pointing to cname.hyperline.co on your DNS provider.

For example: you want to set your custom domain to billing.alpeak.com in Hyperline, and add the related CNAME record on your DNS provider, we will provide you portal and checkout URLs with the form:

https://billing.alpeak.com/portal/:customerId
https://billing.alpeak.com/checkout/:sessionId

We will automatically manage the related HTTPS SSL certificate.