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It’s currently not possible to create a credit note for an unpaid invoice, or for an invoice not created by Hyperline.
As an alternative, you can provide a free top-up on your customer’s wallet, which will be used to pay for future invoices.

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Configuring your credit notes

Credit notes are generated manually or when you refund an invoice. You can customize the credit note template in the Settings > Invoicing section. You have access to:
  • The credit note number pattern
    • The available variables are: number, YYYY, MM, DD.
    • number is mandatory.
  • The next credit note number. This is a read-only field that shows the next credit note that will be generated. If you want to update the value, please contact our support team.
  • The credit note legal information. This field is optional.
  • The additional credit note footer. This field is also optional.
By clicking on the globe on the right side of the text area, you can translate both the legal and additional information into multiple languages. The relevant language will be automatically selected when the credit note is generated.

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Refund a paid invoice and issue a credit note

If you wish to refund an invoice that has already been paid:
1

Go to the Invoice section

Click on the invoice to refund. Note that only paid or partially paid invoices can be refunded.
2

Then click on Actions and choose Refund

Refunding a payment will initiate a new transaction to your customers’ default payment method and generate a credit note. This action cannot be undone.
3

Specify the amount to refund (partial or full refund)

Click on Refund to validate.
This will generate a credit note marked as paid. Credit notes appear in the invoice list in the Refund category.

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Visualize your credit notes

To see your credit notes:
1

Go to Invoices

2

Filter the list by category

3

Select Refund

From there, you can download credits notes and/or see transactions on PSPs by clicking on the three-dots menu for each credit note.

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Ad-hoc credit notes

Ad-hoc credit notes are a way to issue a credit note for an invoice that has not been paid yet. This is useful when you need to issue a credit note for an invoice that was created in a different system for example. Keep in mind that this is a manual process and that the credit note will not be automatically applied. You’ll need to manually apply the credit note to an invoice. To do so, you can use the Create invoice button in the customer details page.
1

Go to the customer details page

2

Click on the Create invoice button

3

Select the Credit note type in the dropdown