Refund a paid invoice and issue a credit note
If you wish to refund an invoice that has already been paid:
Go to the Invoice section
Click on the invoice to refund. Note that only paid or partially paid invoices can be refunded.
Then click on Actions and choose Refund
Refunding a payment will initiate a new transaction to your customers’ default payment method and generate a credit note. This action cannot be undone.
Specify the amount to refund (partial or full refund)
Click on Refund to validate.
This will generate a credit note marked as paid. Credit notes appear in the invoice list in the Refund category.
Visualize your credit notes
To see your credit notes:
Go to Invoices
Filter the list by category
From there, you can download credits notes and/or see transactions on PSPs by clicking on the three-dots menu for each credit note.