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Sometimes you need to bill a group of customers on a single entity without sacrificing the details of each independent account and subscription. The organisation-based billing feature is available directly from the customer page, where you can attach a customer to another. For usage-based subscriptions owned by the parent, you can also include direct child customers’ usage in a metered product. See Include child customers’ usage.
If you use Customer Intelligence, a monitoring agent can optionally include descendant customer context when analyzing a parent customer. This affects the health analysis only and does not change invoice routing or organisation-based billing settings. See Analyze a parent with descendant context.

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Activate organisation-based billing

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Navigate to the Customers page

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Click the 'Actions' button in the bottom left of the page

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Available information

Here, you can see the parent/children relationship and the invoicing configuration for this customer.Click Set parent organisation to select a parent organisation for this customer.
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Configure the invoicing settings for this customer

Hyperline prompts you to select a parent organisation and then to select an invoicing configuration.You have three options at this stage.
  • Individual invoices creates a separate invoice on the parent for each child invoice, using the parent’s billing details and preserving the child’s shipping details.
  • Grouped sets the current customer’s invoices as pending and regularly combines them with invoices from the parent’s other children. Combined invoices display one line item per child invoice with the original line items listed in the description.
  • No change attaches the child to the parent but doesn’t change any invoicing parameter.
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(Optional) Set the parent invoicing schedule

If you selected Grouped for the child invoicing configuration, you’ll need to set the grouping schedule on the parent.To do this, go to the parent customer page, click the dots next to Org. based billing and select Children settings.You can select a schedule (monthly, quarterly or yearly) and the next invoicing date. From there, Hyperline automates everything, but you can adjust the next invoicing date at any time.
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(Optional) View the children settings

On the parent customer page, you can see all the children and their related settings.
A callout appears on the invoicing section of the children to inform you that Hyperline bills the invoices to the parent.

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Precisions on organisation-based billing

Payment methods If you bill a customer through a parent, Hyperline uses the parent payment method configuration to process the payment. For example, if the child customer is connected to Stripe and has a credit card on file, Hyperline doesn’t use it. Billing and shipping addresses Parent invoices use the parent’s billing address. Shipping details depend on the invoicing configuration:
  • Individual invoices: the parent invoice keeps the shipping details recorded on the child invoice, including a subscription-specific shipping address. You don’t need to save the child’s address on the parent. Later changes to the saved address do not change the details copied from the child invoice.
  • Grouped: the combined invoice uses the parent’s shipping configuration. It does not copy or combine the children’s shipping addresses. Choose Individual invoices if each child’s shipping destination needs to appear on its parent invoice.
Draft invoices When creating parent invoices in organisation-based billing, Hyperline respects the draft invoice setting from child subscriptions:
  • For Individual invoices configuration: if the child subscription has draft invoices enabled, Hyperline creates the parent invoice as a draft.
  • For Grouped configuration: if any child subscription has draft invoices enabled, Hyperline creates the merged parent invoice as a draft.
This applies to all invoices, including zero-amount invoices. See child invoices When Hyperline moves a child invoice to the parent, it keeps a document specific to the children to make tracking and audits easier. Hyperline keeps these documents in the child Invoices tab with the status Charged on parent. If a child invoice is pending a parent grouped invoicing, it has the status Pending parent concat. Track line item origins For Grouped configuration, parent invoices include an original_line_item_id field on each line item, allowing you to trace which child invoice each line item originated from via the API. Consumption exports When Hyperline charges child invoices to the parent, exports can include the child usage and machine-level consumption data. However, they do not expose a per-line euro amount for each child consumption line. Use the parent invoice lines for the billed amounts and the consumption export for the underlying usage detail. Invoices that can’t be grouped For Grouped configuration, a child invoice can only be rolled up onto the parent if its invoicing entity matches the parent’s. When it doesn’t, Hyperline blocks the regroup for that invoice and surfaces a red callout on both the parent and the child customer overview. The callout links to a Sentinel task listing the affected invoices. Review them and align both the invoice’s invoicing entity and the customer’s invoicing entity with the parent’s. Once aligned, the invoice becomes eligible for regrouping again. Remove a child company from its parent To remove the child company from the parent, open the modal where you linked them and click the red button. Any future invoice then stays on the child. Invoices with the status Pending parent concat move back to the child for processing.