Invoice emails

If you have customers automated emails turned on, Hyperline will automatically send an email to your customer when an invoice 1) is ready to be paid 2) has been paid.

The recipient email corresponds to the one specified in the Invoice emails field on your customer page (located in the Information panel), or, if not defined, to the main Email of the customer.

​

Invoice ready to be paid

When a new invoice is issued and the customer chose to pay manually by bank transfer (during his checkout), we will automatically send this email with the PDF attached.

We attach automatically on the invoice the bank account details you configured in your Settings > Payment page (bank account corresponding to the currency of the invoice).

​

Invoice or credit note paid

Whenever a new invoice is settled (fully paid) for all payment methods including the manual “Mark as paid” action, we will automatically send this email with the PDF attached.

This notification also applies for credit note.

​

Resend an invoice or credit note by email

You can resend an invoice or credit note by email by clicking on the Resend by Email button in the invoice dropdown anywhere on the site either on the invoices list or the invoice page. It will send the right email according to the status of the invoice.

You’ll be asked to confirm the action and reminded of the email it’s going to be sent to. Note that invoice email will take precedence over the customer’s email.

If everything looks good, press “Resend email”, and the email will be sent. An entry will also be added to the invoice’s history.

​

Email sending delay

Emails regarding invoicing are sent right after after the invoice is generated. Depending on the method, the delay might slightly vary: after actions such as checkout completions, payment errors and manual charge, the email is sent immediately. When the invoices are generated automatically by the billing schedule, the email can take up to 5 minutes to be sent to the customer.