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The Renewals tab in Subscriptions lists the active subscriptions whose contract renews or ends in the next 90 days. Use it to plan ahead and prioritize accounts by renewal date or value. With the Customer Intelligence paid add-on, you can also use customer health scores to prepare renewal conversations and actions early. Identify accounts that need attention, understand the signals behind their scores, and decide what to address before discussing renewal terms.
Renewals tab with subscriptions grouped in Within 7 days, 8 - 30 days, 31 - 60 days and 61 - 90 days windows, followed by Subscriptions without contract

Upcoming renewals grouped by time window, with the estimated ARR of each window

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How it works

  • Only active subscriptions with an attached contract appear in the time windows.
  • Hyperline groups subscriptions by renewal date: Within 7 days, 8 - 30 days, 31 - 60 days and 61 - 90 days. Each window shows its dates, the number of subscriptions and their total estimated ARR, converted to your reporting currency.
  • The renewal date is the contract end date, or the cancellation date when a cancellation is scheduled.
  • The Type column shows what happens on that date:
  • Each row also shows the subscription, the quote it was created from, if any, and the renewal date.

Example 💡

A three-year contract with a one-year renewal duration ends on December 31. It appears in 61 - 90 days from early October, typed Auto-renewal (1 year). If you schedule a cancellation for December 31, it switches to Contract end.

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Subscriptions without contract

The last section, Subscriptions without contract, lists the active subscriptions with no attached contract, so no renewal date to track. Review them to add a contract where one was agreed with the customer.

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Filter, search and sort

Search by customer or subscription name, or open Filters to narrow the list by:
  • Subscription: currency, invoicing entity, start date
  • Customer: country, payment method, segment
Filters menu with Currency, Invoicing entity and Start date under Subscription, and Country, Payment method and Segment under Customer

Filters grouped by subscription and customer

Sort each window by Renewal date or Estimated ARR, in ascending or descending order.

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Focus on your accounts

With the Customer Intelligence add-on, the tab also shows each customer’s health score and owner. You can sort by Health score, with unscored customers last, and switch views:
View menu with All renewals, My renewals and My team's renewals options

Renewal views

Customer Intelligence is a paid add-on. Contact the Hyperline team through the in-app chat to learn more or enable it for your account.

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Prepare conversations and next steps

Use health scores alongside renewal dates to decide when to reach out and how to prepare:
  1. Open My renewals or My team’s renewals and sort by Health score to identify accounts that need attention ahead of their renewal.
  2. Open View health score details from a row menu to review the latest analysis, including risk factors and positive signals.
  3. Plan your follow-up based on that context: address unresolved issues with an at-risk customer, or explore future needs with a healthy customer showing growing usage.
  4. Use Create update quote when you are ready to propose renewal terms or subscription changes.

Example 💡

A customer renews in 60 days and has a low health score. The analysis highlights declining usage and unresolved support issues. You can contact the customer early, coordinate a plan to address those issues, and prepare the renewal discussion around their needs before sending an update quote.

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Act on a renewal

Open the row menu to:
  • View health score details: open the latest analysis of the customer monitoring agent for this customer. Available with Customer Intelligence once the customer has been analyzed.
  • Edit contract details: change the contract dates or renewal settings of the subscription.
  • Create update quote: prepare a quote to renew or change the subscription.
Row menu with View health score details, Edit contract details and Create update quote

Row actions

Contract

Contract dates, automatic renewal and price adjustments

Customer monitoring agent

How the health score is computed