Users & permissions

You can invite an unlimited number of team members to access your Hyperline account. Hyperline offers flexible roles and permissions through access control (ACL), allowing you to configure the appropriate access levels for each member of your account.

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Invite members

Your new members will have to accept the invite sent to their email address to be able to access Hyperline.

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Transfer account ownership

The current account owner can transfer account ownership to another member from the team settings. The new owner must already be a member of the account. After the transfer, the selected member becomes the account owner and can perform owner-only actions going forward.

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Manage profile notifications

Each user can manage their own notification preferences from Profile > Notifications. The page is organized into:

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Notification channels

Use Notification channels to decide where Hyperline can deliver enabled personal notifications.

• Slack DM: sends direct notifications to you in Slack when Slack is connected in your workspace settings

You can use Send test to check whether Hyperline can send you a Slack DM. If Slack DM is unavailable, Slack may not be connected in your workspace settings, or Hyperline may not find a Slack user for the email address configured in your profile.

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Approval notifications

Use Approval notifications to choose which approval events should notify you. For Approval requested, Hyperline notifies you when a quote requires approval from you.

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Customer notifications

Use Customer notifications to choose which customer events should notify you when you are linked to the customer. You can enable or disable:

• Invoice settled
• Invoice becomes late
• Payment fails
• Payment method changes
• Payment method deleted
• Monitoring score changes
• Contract renews soon

Some events only appear when the related feature is enabled. For example, Monitoring score changes appears when Customer Intelligence is enabled. To receive a customer notification, you need both:

• The event enabled in Customer notifications
• A recipient link to the customer, either as owner, direct follower, or follower through a segment

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Followed segments

Use Followed segments to automatically follow every customer that matches a segment.

1. Go to Profile > Notifications.
2. In Followed segments, select a segment.
3. Click Add.

Following a segment affects who can receive customer notifications. It does not create a separate notification trigger. For example, if you follow a Late payment behavior segment and enable Invoice becomes late, Hyperline can notify you when a customer in that segment has a late invoice.

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Manage roles

You can create custom roles with specific permissions to provide fine-grained access for members based on your needs. By default, two roles are created for you:

• Admin: full access to Hyperline, including the ability to manage products, plans, customers, subscriptions, and settings
• Account Manager: limited permissions and limited view on Hyperline, allowing them to manage customers, subscriptions, and invoices (ideal for account management teams)

Additionally, you can for example create roles for external accountants, finance team, product/tech teams, sales representatives, etc.

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Default role

One of the roles is designated as the default. This role will be automatically assigned to members created through a connected integration, such as a CRM. Account Manager is the default role for each newly created Hyperline account. You can easily set the default role to another existing one.

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Create new role