Skip to main content
A chargeback occurs when a customer disputes a payment and the payment provider returns the funds to them. Hyperline records the chargeback as a separate transaction linked to the original payment.
You manage the dispute and submit evidence from your payment provider’s dashboard. Hyperline reflects the resulting money movement on the invoice.

​
View a chargeback

Open the original invoice and go to its Transactions section. The chargeback appears alongside the original payment and any refunds. The chargeback is displayed as a negative movement because it removes funds from the amount paid. If several chargebacks affect the same payment, Hyperline shows each one as a separate transaction.

​
Effect on the invoice

When the payment provider confirms a chargeback, Hyperline:
  • Subtracts the chargeback amount from the amount paid
  • Recalculates the amount left to pay
  • Updates the invoice from Paid to Partially paid or To pay, when applicable
  • Makes Add payment available again so you can record a replacement payment

Example 💡

A customer disputes a €1,000 payment for a fully paid invoice. When the chargeback is confirmed, the invoice returns to To pay with €1,000 left to collect. You can use Add payment if the customer pays again.

​
Reversed chargebacks

If you win the dispute and the payment provider reverses the chargeback, Hyperline no longer subtracts its amount from the payment. The invoice balance and payment status are recalculated accordingly.

​
Refunds and credit notes

You cannot refund the original payment while it has an active chargeback. This prevents the same funds from being returned twice. You can still create a credit note when you need to reduce or cancel the amount the customer owes. If the invoice is To pay or Partially paid, create the credit note without an additional refund. See Credit notes & refunds for the available options.