Gong is part of Customer intelligence, a paid add-on. The Gong card only appears in Settings > Integrations when Customer intelligence is enabled for your account. Contact the Hyperline team through the in-app chat to enable it.
Prerequisites
- A valid Gong account with call recording enabled.
- A Gong user allowed to authorize applications for your Gong workspace. In most Gong accounts this is a technical administrator.
- Admin rights on your Hyperline account.
Connect Gong
1
In Hyperline, navigate to the Settings > Integrations page
2
Search for Gong and click Connect
3
Authenticate on Gong
If you are not already logged into Gong, enter your Gong credentials to proceed.
4
Review and authorize the requested permissions
Gong displays the read-only permissions Hyperline requests. Confirm to continue.
5
That's it!
You are redirected back to Hyperline and the integration appears as connected. Hyperline detects your Gong workspace automatically, so there is nothing else to configure.
Requested permissions
Hyperline requests read-only access to two areas of your Gong workspace:The connection is read-only. Hyperline never creates, edits, or deletes anything in Gong.
What Hyperline fetches
For every Gong call that involves one of your customers, Hyperline stores:
Hyperline does not download audio or video recordings. Only the call details, summary, and transcript listed above are stored.
Which calls are considered
Only calls with at least one external participant are considered. Internal-only calls, such as team meetings between colleagues, are ignored. Among external calls, Hyperline keeps the ones that can be matched to an existing Hyperline customer. A call is matched when at least one participant email corresponds to:- the customer Domain, meaning any participant using an email address on that domain
- the customer Billing email
- one of the customer Invoice emails
- a contact email synced from a connected CRM
Summaries
When Gong provides a brief, key points, or an outcome for a call, Hyperline uses it as the meeting summary. When a transcript is available but Gong has not produced a summary, Hyperline generates one from the transcript.Synchronization
Hyperline synchronizes Gong in two ways:- Daily workspace synchronization: once a day, Hyperline reviews recent Gong calls and attaches the new ones to the matching customers.
- On-demand customer synchronization: a refresh is also triggered when the customer monitoring agent analyzes a customer, and when you click Sync meetings from the customer’s Gong panel.
Each run processes a bounded number of calls and transcripts, so a Gong workspace with a large history is backfilled progressively over successive runs rather than in a single pass. A customer refresh keeps the most recent matched calls and retrieves transcripts for the most recent ones among them.
Where Gong data appears
- Customer page: the Integrations section shows a Gong row with the most recent meeting. Open it to browse synced meetings with their participants, summary, and transcript, or to trigger Sync meetings.
- Monitoring agent: enable Gong from the agent’s Connectors tab to let it use call context. See Customer monitoring agent.
- Analysis results: Gong appears under Data sources when call context was used for an analysis.
Manage the integration
Open Settings > Integrations and select Gong to review the connection status. Synchronization errors, such as an expired authorization, are reported on this page. To stop using the integration, use Disconnect. Hyperline stops synchronizing new calls.Disconnecting in Hyperline does not remove the Hyperline application from your Gong workspace. To also revoke access on the Gong side, remove the application from your Gong settings.