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Outlook is Microsoft’s email service. Connecting it lets Hyperline read the email threads you exchanged with your customers, so the customer monitoring agent can weigh how a relationship is going alongside contract, invoice, payment, and usage data.
Outlook is part of Customer intelligence, a paid add-on. Contact the Hyperline team through the in-app chat to enable it.
Outlook is user-scoped: each teammate connects their own mailbox from Profile > Integrations, not from the workspace-level Settings > Integrations page. Hyperline only sees the mailboxes of the users who connected.

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Prerequisites

A Microsoft account with the mailbox you want Hyperline to read.

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Connect Outlook

1

In Hyperline, open Profile > Integrations

2

Click Connect on Outlook

3

Sign in to Microsoft and review the requested access

4

Confirm

You are redirected back to Hyperline and the connection appears as active for your user.

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Requested permissions

The connection is read-only. Hyperline never sends, replies to, deletes, or modifies anything in your mailbox.

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What Hyperline fetches

Hyperline never reads your whole mailbox. It searches Outlook once per customer domain, for messages sent to and received from that domain, then keeps only the results that match a known customer. For every matched email, Hyperline stores: The following are always skipped and never stored:
  • Drafts
  • Anything in Junk Email or Deleted Items, including their subfolders
  • Messages with no received date
  • Messages whose correspondent does not match a customer domain
Keep customer Domain values up to date. The domain is what decides which searches run and which messages are kept.

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Synchronization

Hyperline synchronizes mailboxes once a day, for every user who connected their Microsoft account. The recurring run looks one day back, so it only picks up new messages. A full-history search runs instead when the sync is scoped to a single domain, for example when a customer is created. That search is capped per domain, so a very large history is not retrieved in full.

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Where Outlook data appears

  • Customer page: the Integrations section shows an Outlook row with the most recent email. Open it to browse synced threads and their content.
  • Monitoring agent: email is handled separately from the other connectors. When Outlook is connected for users in your workspace, the agent can use recent customer email threads without a toggle in the agent’s Connectors tab.
  • Analysis results: Outlook appears under Data sources when email context was used.

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Manage the connection

Open Profile > Integrations to review or remove your own connection. Disconnecting stops Hyperline from reading your mailbox. Each teammate manages their own connection, so removing yours does not affect anyone else’s.