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Claap is a meeting recorder and video workspace that captures and transcribes customer calls. Connecting Claap lets Hyperline attach your recorded customer calls to the matching Hyperline customers, so the customer monitoring agent can combine what was said on a call with contract, subscription, invoice, payment, and usage data.
Claap is part of Customer intelligence, a paid add-on. The Claap card only appears in Settings > Integrations when Customer intelligence is enabled for your account. Contact the Hyperline team through the in-app chat to enable it.

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Prerequisites

  • A valid Claap account with recordings in your workspace.
  • A Claap API key, created from your Claap settings.
  • Admin rights on your Hyperline account.

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Connect Claap

1

In Claap, create an API key

2

In Hyperline, navigate to the Settings > Integrations page

3

Search for Claap and click Connect

4

Paste your Claap API key and confirm

Hyperline validates the key immediately and rejects it if it is invalid or revoked.
5

That's it!

The integration appears as connected and Hyperline starts matching Claap recordings to Hyperline customers.
The connection is read-only. Hyperline never creates, edits, or deletes anything in Claap.

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What Hyperline fetches

For every matched recording, Hyperline stores: Hyperline does not download the video or audio files. Only the details and transcript listed above are stored.

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Summaries

Claap does not provide a written summary through its API. When a transcript is available, Hyperline generates the meeting summary itself from that transcript.

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Which recordings are matched

Claap cannot filter recordings by participant, so Hyperline scans the workspace and matches locally. A recording is attached to a customer when at least one participant email corresponds to:
  • the customer Domain, meaning any participant using an email address on that domain
  • the customer Billing email
  • one of the customer Invoice emails
  • a contact email synced from a connected CRM
Recordings that cannot be matched to a customer are not stored.
Keep customer Domain and Billing email values up to date. They are the main signals used to attach a Claap recording to the right customer.

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Synchronization

Hyperline synchronizes Claap in two ways:
  • Daily workspace synchronization: once a day, Hyperline scans recent recordings and attaches the new ones to the matching customers.
  • On-demand customer synchronization: a refresh is also triggered when the customer monitoring agent analyzes a customer, and when you click Sync meetings from the customer’s Claap panel.
Synchronization is incremental. Recordings already stored are not fetched again, and a transcript already downloaded is never downloaded twice.
Each run processes a bounded number of recordings and transcripts, so a Claap workspace with a large history is backfilled progressively over successive runs rather than in a single pass.

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Where Claap data appears

  • Customer page: the Integrations section shows a Claap row with the most recent meeting. Open it to browse synced meetings with their participants, summary, and transcript, or to trigger Sync meetings.
  • Monitoring agent: enable Claap from the agent’s Connectors tab. See Customer monitoring agent.
  • Analysis results: Claap appears under Data sources when call context was used.

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Manage the integration

Open Settings > Integrations and select Claap. Synchronization errors, such as a revoked key, are reported on this page. Use Disconnect to stop synchronizing new recordings. Revoke the API key in Claap as well if you want to invalidate it entirely.