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Front is a shared inbox and customer communication platform for teams handling email and other channels together. Connecting Front lets Hyperline attach customer conversations to the matching Hyperline customers, so the customer monitoring agent can weigh open conversations and support pressure alongside contract, invoice, payment, and usage data.
Front is part of Customer intelligence, a paid add-on. The Front card only appears in Settings > Integrations when Customer intelligence is enabled for your account. Contact the Hyperline team through the in-app chat to enable it.

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Prerequisites

  • A valid Front account.
  • A Front API token, created from your Front settings.
  • Admin rights on your Hyperline account.

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Connect Front

1

In Front, create an API token

2

In Hyperline, navigate to the Settings > Integrations page

3

Search for Front and click Connect

4

Paste your Front API token and confirm

Hyperline validates the token immediately and rejects it if it is invalid or revoked.
5

That's it!

The integration appears as connected and Hyperline starts matching Front conversations to Hyperline customers.
The connection is read-only. Hyperline never sends, replies to, or modifies anything in Front.

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What Hyperline fetches

For every matched conversation, Hyperline stores: Front has no native conversation priority, so every synced conversation carries the same default priority in Hyperline.

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Which conversations are matched

Hyperline resolves conversations per customer, in this order:
  1. If the customer is linked to a Front account, Hyperline lists the conversations of that account’s contacts.
  2. Otherwise, Hyperline searches conversations mentioning the customer Domain, then keeps only those whose recipient uses an email address on that domain.
Public email domains, such as gmail.com, are skipped: a domain search on them would match unrelated conversations.
The domain search is best-effort: Front’s search has no wildcard on sender or contact, so Hyperline filters the results itself. Linking the Front account on the customer page gives more precise matching.

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Synchronization

Hyperline synchronizes Front once a day, and also refreshes a customer on demand when the customer monitoring agent analyzes it.

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Where Front data appears

  • Customer page: the Integrations section shows a Front row with the most recent thread. Open it to browse synced conversations with their statuses, labels, and messages.
  • Monitoring agent: enable Front from the agent’s Connectors tab. See Customer monitoring agent.
  • Analysis results: Front appears under Data sources when support context was used.

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Manage the integration

Open Settings > Integrations and select Front. Synchronization errors, such as a revoked token, are reported on this page. Use Disconnect to stop synchronizing new conversations. Revoke the API token in Front as well if you want to invalidate it entirely.