# Hyperline CLI
Source: https://docs.hyperline.co/api-reference/docs/ai/cli

An agent-first CLI to interact with your Hyperline account from the terminal

The [Hyperline CLI](https://www.npmjs.com/package/@hyperline/cli) lets you manage your billing operations directly from the terminal. It's designed to be **agent-first** — optimized for AI agents like Claude Code, Cursor, Windsurf, and any tool that can run shell commands.

## Why a CLI for AI agents?

AI agents work with tools to accomplish tasks. Today, most agents use MCP (Model Context Protocol) to connect to external services. While MCP works well, it has limitations when used at scale:

* **Context bloat** — MCP servers expose dozens of tools, each with full schemas that consume valuable context window space.
* **Slower on complex tasks** — For multi-step workflows, agents using MCP need to discover tools, read schemas, and format structured requests for each operation. On complex questions, MCP agents can loop for minutes trying to find the right tool combination.

CLIs solve these problems:

* **Token-efficient** — Short commands like `hyperline customers list` are natural for a text-predicting model to write and require minimal context to understand.
* **No tool discovery overhead** — Agents don't need to load a catalog of tools or read JSON schemas. They just run commands and read the output.
* **Composable** — CLI output can be piped, filtered with `jq`, or chained with other commands — patterns that agents handle natively.

## Installation

```bash theme={null}
npm install -g @hyperline/cli
```

Verify the installation:

```bash theme={null}
hyperline --version
```

## Authentication

### Browser login

The simplest way to authenticate — opens your browser to securely log in with your Hyperline account:

```bash theme={null}
hyperline login
```

Credentials are stored locally in `~/.hyperline/`. To log out:

```bash theme={null}
hyperline logout
```

### API key

For server environments, CI/CD pipelines, or AI agents running without a browser:

```bash theme={null}
# Via environment variable
export HYPERLINE_API_KEY=sk_test_...

# Or inline
hyperline customers list --api-key sk_test_...
```

API keys can be generated from your account [Settings](https://app.hyperline.co/app/settings/api).

<Warning>
  Keep your API key secret. Do not commit it to version control — use environment variables or a secrets manager instead.
</Warning>

<Info>
  For sandbox environments, set the base URL via environment variable or flag:

  ```bash theme={null}
  export HYPERLINE_API_URL=https://api.sandbox.hyperline.co

  # Or per-command
  hyperline customers list --base-url https://api.sandbox.hyperline.co
  ```
</Info>

## Company selection

If you have access to multiple companies, the CLI uses the last used company by default. To switch to a specific company:

```bash theme={null}
hyperline company select
```

## Usage

The CLI follows a consistent `hyperline <resource> <action>` pattern:

```bash theme={null}
# List customers
hyperline customers list

# Get a specific invoice
hyperline invoices get --id inv_xxxxx

# Create a new customer
hyperline customers create --name "Acme Inc" --currency USD
```

### Available resources

| Resource             | Description                                                 |
| -------------------- | ----------------------------------------------------------- |
| `customers`          | Create, update, list, and manage your customer base         |
| `subscriptions`      | Handle subscription lifecycle, cancellations, and templates |
| `invoices`           | Create, list, and manage invoices and transactions          |
| `products`           | Define and update your product catalog                      |
| `quotes`             | Generate and manage quotes                                  |
| `wallets`            | Prepaid wallet management and top-ups                       |
| `coupons`            | Create discount coupons and promotion codes                 |
| `webhooks`           | Configure webhook endpoints                                 |
| `payments`           | Track and manage payments                                   |
| `analytics`          | Access billing metrics                                      |
| `exports`            | Export your billing data                                    |
| `custom-properties`  | Extend resources with custom fields                         |
| `taxes`              | View tax rates and configurations                           |
| `invoicing-entities` | Manage your billing entities                                |

Use `--help` on any command to see available actions and options:

```bash theme={null}
hyperline customers --help
hyperline invoices list --help
```

### Output formats

By default, the CLI outputs human-readable text. Use `--output json` for structured output:

```bash theme={null}
# Human-readable output
hyperline customers list

# JSON output for scripting
hyperline customers list --output json

# Pipe to other tools
hyperline customers list --output json | jq '.[].name'
```

### Global options

| Option              | Description                                  |
| ------------------- | -------------------------------------------- |
| `--api-key <key>`   | API key (overrides `HYPERLINE_API_KEY`)      |
| `--base-url <url>`  | API base URL (overrides `HYPERLINE_API_URL`) |
| `--output <format>` | `json` or `text` (default: `text`)           |
| `--help`            | Show help                                    |
| `--version`         | Show version                                 |

## Setting up for AI agents

### Claude Code

Add the Hyperline CLI to your project's `CLAUDE.md` so Claude knows it's available:

```markdown theme={null}
## Tools

Hyperline CLI is available for billing operations.
Authenticate with: `export HYPERLINE_API_KEY=sk_...`
Usage: `hyperline <resource> <action> [options]`
Use `--output json` when you need to process the data.
```

### Cursor / Windsurf

Add instructions to your project rules (`.cursor/rules/` or `.windsurfrules`) so the agent knows to use the CLI:

```markdown theme={null}
## Billing

Use the Hyperline CLI for any billing-related tasks.
Run `hyperline <resource> <action>` commands in the terminal.
Use `--output json | jq` for filtering and processing data.
```

### Any agent with shell access

Any AI agent that can execute shell commands can use the Hyperline CLI. Set the `HYPERLINE_API_KEY` environment variable in the agent's environment, and the CLI is ready to use — no additional configuration or tool registration needed.

## CLI vs MCP — which should I use?

|                      | CLI                                                     | MCP                                                        |
| -------------------- | ------------------------------------------------------- | ---------------------------------------------------------- |
| **Best for**         | AI agents with shell access, scripting, automation      | AI assistants without terminal access (Claude.ai, ChatGPT) |
| **Setup**            | `npm install -g @hyperline/cli`                         | Add MCP server URL to your client                          |
| **Auth**             | API key or browser login                                | OAuth or API key                                           |
| **Context cost**     | Minimal — just command strings                          | Higher — full tool schemas loaded in context               |
| **Multi-step tasks** | Excellent — pipe, chain, and compose commands           | Can struggle with complex workflows                        |
| **Works with**       | Claude Code, Cursor, Windsurf, any terminal-based agent | Claude.ai, ChatGPT, any MCP-compatible client              |

You can use both. The MCP server is great for conversational AI assistants, while the CLI shines for agents that work in the terminal.

<Card title="Hyperline MCP Server" icon="robot" href="./mcp">
  Learn how to set up the Hyperline MCP server for AI assistants without terminal access.
</Card>


# Hyperline MCP
Source: https://docs.hyperline.co/api-reference/docs/ai/mcp

Connect AI assistants to your Hyperline account using the Model Context Protocol

Connect your AI tools to Hyperline using the [Model Context Protocol (MCP)](https://modelcontextprotocol.io/introduction), an open standard that lets AI assistants interact with your billing data, manage customers, and automate revenue operations.

## What is Hyperline MCP?

Hyperline MCP is our hosted MCP server that gives AI tools secure access to your Hyperline account. It's designed to work seamlessly with popular AI assistants like Claude, ChatGPT, Cursor, and more.

### Why use Hyperline MCP?

* **Natural language billing management** — Manage customers, subscriptions, and invoices through conversational AI instead of navigating through multiple screens
* **Full account access** — AI tools can search, read, create, and update records across your Hyperline account—customers, subscriptions, invoices, products, and usage data
* **Easy setup** — Connect through OAuth with one-click installation for supported AI tools, or use an API token for direct authentication
* **Optimized for AI** — Built specifically for AI agents with efficient data formatting and human-readable responses
* **Secure by design** — Authenticates with your Hyperline credentials, with read operations auto-approved while write operations request confirmation

### What can you do with Hyperline MCP?

* **Customer management** — Look up customer details, find contacts by email or name, and create new customer records
* **Subscription operations** — View active subscriptions, check renewal dates, and manage subscription lifecycle
* **Invoice handling** — Search invoices by status, view payment history, and track overdue payments
* **Usage tracking** — Query usage data, check consumption metrics, and explore billing periods
* **Revenue analytics** — Access MRR, ARR, and other key metrics through natural language queries
* **Product catalog** — Browse products and pricing, understand your catalog structure

## Getting started

### Prerequisites

Before connecting Hyperline MCP, ensure you have:

1. An active Hyperline account
2. An MCP-compatible AI client (Claude, ChatGPT, Cursor, VS Code, etc.)

### Authentication

The Hyperline MCP server uses OAuth 2.0 for authentication. Most AI clients handle the OAuth flow automatically — you'll simply be redirected to log in with your Hyperline credentials.

If your client doesn't support OAuth (for example, in a server or machine-to-machine context), you can authenticate using an API token instead. API tokens can be generated from your workspace [Settings](https://app.hyperline.co/app/settings/api).

### Connecting to Hyperline MCP

Add the following server URL to your AI client:

```
https://mcp.hyperline.co/mcp
```

<Info>
  For sandbox environments, use `https://sandbox.mcp.hyperline.co/mcp` instead.
</Info>

<Tabs>
  <Tab title="Claude">
    **For Claude Desktop or Claude.ai:**

    1. Open **Settings** → **Connectors**
    2. Click **Add custom connector**
    3. Enter a name (e.g., `hyperline`) and the URL: `https://mcp.hyperline.co/mcp`
    4. Follow the OAuth prompts to log in to your Hyperline account
  </Tab>

  <Tab title="Claude Code">
    Run the following command to add the Hyperline MCP server:

    ```bash theme={null}
    claude mcp add --transport http hyperline https://mcp.hyperline.co/mcp
    ```
  </Tab>

  <Tab title="ChatGPT">
    1. Navigate to **Settings** → **Apps** → **Advanced settings** → Enable **Developer mode**
    2. Click **Create App**
    3. Fill in the Name (e.g., `Hyperline`) and MCP Server URL
    4. Add the MCP Server URL: `https://mcp.hyperline.co/mcp`
    5. Complete the OAuth flow to authenticate with Hyperline
  </Tab>

  <Tab title="Cursor">
    1. Use <kbd>Command</kbd> + <kbd>Shift</kbd> + <kbd>P</kbd> (<kbd>Ctrl</kbd> + <kbd>Shift</kbd> + <kbd>P</kbd> on Windows) to open the command palette
    2. Search for "Open MCP settings"
    3. Select **Add custom MCP** to open the `mcp.json` file
    4. Configure the server:

    ```json theme={null}
    {
      "mcpServers": {
        "hyperline": {
          "url": "https://mcp.hyperline.co/mcp"
        }
      }
    }
    ```
  </Tab>

  <Tab title="VS Code">
    1. Create a `.vscode/mcp.json` file in your project
    2. Configure the server:

    ```json theme={null}
    {
      "servers": {
        "hyperline": {
          "type": "http",
          "url": "https://mcp.hyperline.co/mcp"
        }
      }
    }
    ```
  </Tab>

  <Tab title="Other clients">
    Add `https://mcp.hyperline.co/mcp` as a remote MCP server and complete the OAuth authentication when prompted.

    If your client doesn't support OAuth, use your API token for direct authentication instead.
  </Tab>
</Tabs>

Once connected, you'll be authenticated with access to your Hyperline account data.

<Accordion title="Server / Machine-to-Machine (M2M) setup">
  If your MCP client runs in a server environment without a browser (e.g., a backend agent or automated pipeline), you can skip OAuth and authenticate directly with an API key.

  Generate an API key from your workspace [Settings](https://app.hyperline.co/app/settings/api), then pass it in the `Authorization` header when connecting to the MCP server:

  ```
  Authorization: Bearer <YOUR_API_KEY>
  ```

  For example, in an MCP client configuration that supports custom headers:

  ```json theme={null}
  {
    "mcpServers": {
      "hyperline": {
        "url": "https://mcp.hyperline.co/mcp",
        "headers": {
          "Authorization": "Bearer <YOUR_API_KEY>"
        }
      }
    }
  }
  ```

  <Warning>
    Keep your API key secret. Do not commit it to version control — use environment variables or a secrets manager instead.
  </Warning>
</Accordion>

## Multi-company access

If your Hyperline user has access to multiple companies, the MCP server defaults to the first (oldest) company linked to your account.

To target a specific company, include the `Hyperline-CompanyId` header in your MCP server configuration:

```json theme={null}
{
  "mcpServers": {
    "hyperline": {
      "url": "https://mcp.hyperline.co/mcp",
      "headers": {
        "Authorization": "Bearer <YOUR_API_KEY>",
        "Hyperline-CompanyId": "<YOUR_COMPANY_ID>"
      }
    }
  }
}
```

You can retrieve the list of companies your account has access to using the [`/v1/companies`](/api-reference/endpoints/companies/list-companies) endpoint.

## Supported tools

The Hyperline MCP server exposes over 100 tools covering the full breadth of your billing operations. These include listing and retrieving customers, quotes, subscriptions, invoices, and product information, as well as actions like creating and voiding invoices, generating quotes, assigning subscriptions, querying usage data, and accessing revenue metrics — among many others.

Once connected, your AI assistant automatically discovers all available tools. Simply describe what you need in natural language, and the assistant will use the right tools to get it done.

## Sample Prompts

### Customer & Account Lookup

| Prompt                                        | What it does                                              |
| --------------------------------------------- | --------------------------------------------------------- |
| "Find all customers with overdue invoices"    | Searches for customers with unpaid invoices past due date |
| "What's the email for Acme Corp?"             | Looks up contact information for a specific customer      |
| "Show me everything we know about customer X" | Retrieves comprehensive customer information              |
| "Find customers in the Enterprise plan"       | Filters customers by subscription plan                    |
| "List customers created in the last 30 days"  | Shows recently acquired customers                         |

### Subscriptions & Billing

| Prompt                                                     | What it does                           |
| ---------------------------------------------------------- | -------------------------------------- |
| "What subscriptions does Acme Corp have?"                  | Lists all subscriptions for a customer |
| "Show me subscriptions renewing next week"                 | Finds upcoming renewals                |
| "Which customers are on the Pro plan?"                     | Lists customers filtered by plan       |
| "Create a subscription for customer X on the Starter plan" | Creates a new subscription             |

### Invoices & Payments

| Prompt                                       | What it does                       |
| -------------------------------------------- | ---------------------------------- |
| "List unpaid invoices from the last 30 days" | Searches for outstanding invoices  |
| "What's the total amount billed this month?" | Calculates monthly billing total   |
| "Show me the payment history for Acme Corp"  | Retrieves customer payment records |
| "Find invoices over \$10,000"                | Filters invoices by amount         |

### Revenue Analytics

| Prompt                                        | What it does                       |
| --------------------------------------------- | ---------------------------------- |
| "What's my current MRR?"                      | Returns Monthly Recurring Revenue  |
| "Show me revenue trends for the last quarter" | Displays revenue metrics over time |
| "How many active subscriptions do we have?"   | Counts active subscriptions        |
| "What's our customer churn this month?"       | Calculates churn metrics           |

## Security Best Practices

<Warning>
  Treat your credentials and billing data as sensitive information. Only connect to AI applications you trust, and use sandbox credentials when experimenting.
</Warning>

### Tool safety

Hyperline MCP uses MCP safety annotations:

* **Read operations** — Auto-approved for seamless searching and viewing
* **Write operations** — Request user confirmation before creating or updating data

### User permissions

Hyperline MCP respects your existing user permissions. The tools available through the MCP server depend on the roles and permissions configured for your user account in your workspace [Settings](https://app.hyperline.co/app/settings/members), or API key scopes. AI assistants can only access and modify what you are authorized to do in Hyperline.

You can revoke access at any time by deleting API keys or revoking user access.

### Rate limits

Standard API rate limits apply to all MCP operations. See [Rate Limiting](/api-reference/docs/rate-limiting) for details. In most cases, normal conversational use stays well within rate limits.

## Troubleshooting

If your AI assistant can't connect to Hyperline:

1. **Verify your credentials** — Make sure the credentials are correct and haven't been regenerated or revoked
2. **Check the environment** — Ensure you're using the correct URL for your environment (production vs sandbox)
3. **Test the connection** — Try a simple request like "List customers" to verify the connection works
4. **Check permissions** — Ensure your Hyperline user has the necessary permissions for the operations you're attempting

<Info>
  Is something still unclear? Don't hesitate to reach out to our team via the in-app chat if you need additional support.
</Info>


# Build with LLMs
Source: https://docs.hyperline.co/api-reference/docs/ai/overview

Use Hyperline documentation and APIs with AI assistants and LLMs

You can use large language models (LLMs) to assist in building Hyperline integrations. This page explains how to access our documentation in LLM-friendly formats and how to connect AI assistants directly to your Hyperline account.

## Using documentation with LLMs

### llms.txt

The [llms.txt file](https://llmstxt.org) is an industry standard that helps LLMs index content efficiently, similar to how a sitemap helps search engines. AI tools use this file to understand your documentation structure and find relevant content.

We automatically host an `llms.txt` file that lists all available pages: [docs.hyperline.co/llms.txt](https://docs.hyperline.co/llms.txt)

### skill.md

The [skill.md specification](https://agentskills.io/specification) is a structured, machine-readable format that describes what AI agents can accomplish with Hyperline. While `llms.txt` tells agents where to find information, `skill.md` tells them what capabilities are available, what inputs are required, and what constraints apply.

We automatically host a `skill.md` file: [docs.hyperline.co/skill.md](https://docs.hyperline.co/skill.md)

Agents can process this file using the [skills CLI](https://www.npmjs.com/package/skills):

```bash theme={null}
npx skills add docs.hyperline.co/skill.md
```

### Documentation MCP Server

The [Model Context Protocol (MCP)](https://modelcontextprotocol.io) is an open standard that allows AI assistants to connect directly to external services. When connected to our documentation MCP server, AI tools can search our docs during response generation — providing more accurate answers than generic web searches.

Connect your AI tools to our documentation MCP server at `https://docs.hyperline.co/mcp`:

<Tabs>
  <Tab title="Claude">
    1. Navigate to the [Connectors](https://claude.ai/settings/connectors) page in the Claude settings
    2. Select **Add custom connector**
    3. Add the server name (e.g., `hyperline-docs`) and URL: `https://docs.hyperline.co/mcp`
    4. Select **Add**
    5. When using Claude, select the attachments button (the <kbd>+</kbd> icon)
    6. Select your MCP server
  </Tab>

  <Tab title="Claude Code">
    Run the following command to add the Hyperline Docs MCP server:

    ```bash theme={null}
    claude mcp add --transport http hyperline-docs https://docs.hyperline.co/mcp
    ```
  </Tab>

  <Tab title="Cursor">
    1. Use <kbd>Command</kbd> + <kbd>Shift</kbd> + <kbd>P</kbd> (<kbd>Ctrl</kbd> + <kbd>Shift</kbd> + <kbd>P</kbd> on Windows) to open the command palette
    2. Search for "Open MCP settings"
    3. Select **Add custom MCP** to open the `mcp.json` file
    4. Configure the server:

    ```json theme={null}
    {
      "mcpServers": {
        "hyperline-docs": {
          "url": "https://docs.hyperline.co/mcp"
        }
      }
    }
    ```
  </Tab>

  <Tab title="VS Code">
    1. Create a `.vscode/mcp.json` file in your project
    2. Configure the server:

    ```json theme={null}
    {
      "servers": {
        "hyperline-docs": {
          "type": "http",
          "url": "https://docs.hyperline.co/mcp"
        }
      }
    }
    ```
  </Tab>
</Tabs>

## Hyperline MCP Server

Beyond accessing documentation, you can connect AI assistants directly to your Hyperline account to **interact with your billing data** using natural language. The Hyperline MCP server enables you to:

* Query and manage customers
* View and create subscriptions
* Generate invoices
* Access analytics and revenue metrics
* And more

This allows you to ask your AI assistant questions like:

* "Show me all customers with overdue invoices"
* "What's my current MRR?"
* "Create a new subscription for customer X"

<Card title="Hyperline MCP Server" icon="robot" href="./mcp">
  Learn how to set up and use the Hyperline MCP server to connect AI assistants to your billing data.
</Card>

## Hyperline CLI

For AI agents that work in the terminal (Claude Code, Cursor, Windsurf), the Hyperline CLI offers a lighter, faster alternative to MCP. Commands like `hyperline customers list` are token-efficient and require no tool discovery — making agents faster and more reliable on complex, multi-step tasks.

<Card title="Hyperline CLI" icon="terminal" href="./cli">
  Learn how to install and use the Hyperline CLI for agent-first billing operations.
</Card>


# Currency amounts
Source: https://docs.hyperline.co/api-reference/docs/amount

Technical representation of monetary values in Hyperline

<Note>
  Learn about [currencies support](../../docs/getting-started/currencies) in Hyperline.
</Note>

On the technical side, our APIs always represent currencies using their **three-letter ISO 4217 code** (see a complete list [here](https://en.wikipedia.org/wiki/ISO_4217#Active_codes_\(List_One\))), and accept and return integer amounts in the **currency's smallest unit**.

For **European currencies**, this means that amounts are represented in **cents**. If you want to convert an amount with decimals into its Hyperline's format you need to multiply it by `100`. For example, an amount of €`34.17` (Euro, a two-decimal currency) will be represented in Hyperline as `3417`.

Hyperline also supports **zero-decimal currencies** and **three-decimal currencies**. In this case, you need to apply the right multiplier (or none). For example, an amount of `F CFA 12065` (West African CFA franc, a zero-decimal currency) will be represented in Hyperline as `12065`.


# Authentication
Source: https://docs.hyperline.co/api-reference/docs/authentication

Learn how to authenticate to use Hyperline's API

The Hyperline API requires either an **API key** or an **access token** to identify and authorise calls. API keys are associated with a single Hyperline account, and an access token represents delegated access to a specific account (used for [third-party app](./third-party-app)). You can have more than one token or key at any point in time.

Those tokens are able to authenticate to Hyperline and perform actions on your account so it's important that you keep them safe in the same way that you would a password.

## Manage API keys

### How to generate an API key

Generating an **API key** is very simple and allow you to use Hyperline's API or integration such as Zapier.

As a Hyperline's admin:

1. Go to your workspace [Settings](https://app.hyperline.co/app/settings/api), section API
2. Click on `+ New API key`
3. Add a name for this key, and select the appropriate scopes (in most cases you'll need right/write accesses)

<img />

4. Copy the key and it in a safe space, you won't be able to see it later in Hyperline

<Info>
  API keys are prefixed either with `prod_` or `test_` to easily identify and
  distinguish them between environments.
</Info>

### Using authentication token

API keys or access tokens must be provided with every API call, specified in the `Authorization` header after a `Bearer` prefix. All requests happen using HTTPS.

For example:

```sh theme={null}
curl -H "Authorization: Bearer <API key or access token>" https://api.hyperline.co/v1/customers
```

<Note>
  We also support HTTP Basic Authentication, where the `username` is the API key
  and the `password` is left blank, but we recommend using Bearer Authentication
  because it's simpler for debugging.
</Note>

### Keeping your data safe

Your API keys should be treated as **highly sensitive information** - think of a token like a password. You should only give tokens to services you fully trust.

If leaked, tokens could be used maliciously - they can provide someone with access to all of your Hyperline data. If you suspect a token has been compromised, revoke it and replace it with a new one.

<Warning>
  Tokens should never be shared with support teams or your customers.
</Warning>

### Revoke a key

Workspace admins can permanently revoke tokens from the [API Settings](https://app.hyperline.co/app/settings/api) in Hyperline.

To revoke a token, click on the `…` icon on the line of the key name, then `Delete` to permanently delete it. A deleted key cannot be recovered.


# Dates & timezones
Source: https://docs.hyperline.co/api-reference/docs/dates-and-timezones

Technical representation of dates in Hyperline

# Date Format and Timezone Handling

All dates in the Hyperline API are handled in UTC (Coordinated Universal Time). When sending dates to the API, you must convert your local timezone dates to UTC. Similarly, all dates returned by the API will be in UTC format.

## Working with Customer Timezones

When creating subscriptions for customers in specific timezones, you'll need to convert the desired local time to UTC before sending it to the API.

### Examples

Let's say you want to create a subscription that starts at midnight (00:00) in Paris timezone (Europe/Paris):

```javascript theme={null}
// Example 1: January 1st, 2024 at 00:00 Paris time
// Paris is UTC+1 in winter, so we need to convert to UTC (23:00 previous day)
"2023-12-31T23:00:00Z"

// Example 2: July 1st, 2024 at 00:00 Paris time
// Paris is UTC+2 in summer (due to daylight saving), so we need to convert to UTC (22:00 previous day)
"2024-06-30T22:00:00Z"
```

Note that the `Z` suffix in the date string indicates that the timestamp is in UTC.

## Best Practices

* Always use ISO 8601 format for dates
* Include the UTC indicator (`Z`) in your timestamps
* Consider daylight saving time when converting from local timezones
* Use a reliable date library (like `date-fns` or `luxon`) to handle timezone conversions


# Error handling
Source: https://docs.hyperline.co/api-reference/docs/error-handling

Learn how to handle errors when using Hyperline's API

The Hyperline API uses conventional HTTP response codes to indicate the success or failure of an API request. This page details how to handle errors effectively and what to expect in error responses.

## HTTP Status Codes

The API uses standard HTTP status codes to indicate the success or failure of requests:

* **2xx Success**: The request was successful
* **4xx Client Error**: The request was invalid or cannot be processed
* **5xx Server Error**: An internal server error occurred

## Error Response Format

When an error occurs, the API returns a JSON response with a `message` property containing a human-readable description of the error:

```json theme={null}
{
  "message": "The requested resource was not found"
}
```

## Common Error Codes

### 400 Bad Request

The request was malformed or contains invalid parameters.

```json theme={null}
{
  "message": "Cannot assign a subscription to a customer without a currency set"
}
```

Common validation errors include:

* Missing required fields
* Invalid parameter values

### 401 Unauthorized

The request lacks valid authentication credentials.

```json theme={null}
{
  "message": "Missing authentication token"
}
```

### 404 Not Found

The requested resource was not found.

```json theme={null}
{
  "message": "Product not found"
}
```

### 429 Too Many Requests

The request rate limit has been exceeded. See [Rate Limiting](./rate-limiting) for more details.

## Getting Help

If you encounter an error that you cannot resolve, please:

1. Check the error message for guidance
2. Verify your request format and parameters
3. Ensure your authentication credentials are valid
4. Contact our support team with the error details and request information


# Getting started
Source: https://docs.hyperline.co/api-reference/docs/getting-started

Welcome to the Hyperline technical documentation

We offer you a complete set of resources, including APIs, a webhook system, low-code solutions, and developer tools, to facilitate the creation of a full technical integration seamlessly. However, our main principle is to minimize the technical workload on your end and abstract away the complexities of managing a billing system, allowing you to focus on delivering your core product value.

The Hyperline API is structured following REST principles and utilizes JSON-encoded data payloads. It adheres to industry standards and strives to deliver the most user-friendly interface possible, with straightforward operations, detailed error messages, and predictable behavior. This ensures that integrating with us is an effortless process.

<Tip>
  **Sandbox environment**

  In order to experiment, we provide you with a test mode (sandbox environment) where no real money or operations are involved. This allows you to test any flows you want without affecting your live data or interact with the banking networks.

  To do this, you can switch on the **test mode** option on your Hyperline account.
</Tip>

## Not a developer?

Hyperline offers plenty of options to get started with pricing and billing capabilities without any code implementation.

For this, you can check out our [product documentation](../../docs).

## OpenAPI specification

The Hyperline API is fully documented using the OpenAPI specification. You can retrieve the complete OpenAPI file to generate client libraries, import into API testing tools, or integrate with your development workflow at: [https://api.hyperline.co/openapi](https://api.hyperline.co/openapi).

## Services endpoints

### Production environment

| Service              | Base URL                                                     |
| -------------------- | ------------------------------------------------------------ |
| Main API             | [https://api.hyperline.co](https://api.hyperline.co)         |
| Events ingestion API | [https://ingest.hyperline.co](https://ingest.hyperline.co)   |
| MCP server           | [https://api.hyperline.co/mcp](https://api.hyperline.co/mcp) |
| Browser application  | [https://app.hyperline.co](https://app.hyperline.co)         |

### Sandbox environment (test mode)

| Service              | Base URL                                                                     |
| -------------------- | ---------------------------------------------------------------------------- |
| Main API             | [https://sandbox.api.hyperline.co](https://sandbox.api.hyperline.co)         |
| Events ingestion API | [https://sandbox.ingest.hyperline.co](https://sandbox.ingest.hyperline.co)   |
| MCP server           | [https://sandbox.api.hyperline.co/mcp](https://sandbox.api.hyperline.co/mcp) |
| Browser application  | [https://sandbox.app.hyperline.co](https://sandbox.app.hyperline.co)         |


# Idempotent requests
Source: https://docs.hyperline.co/api-reference/docs/idempotent-requests

Use idempotency keys to safely retry API requests without duplicating operations

The Hyperline API supports idempotency, allowing you to safely retry requests without accidentally performing the same operation twice. This is especially useful when a network error or timeout prevents you from knowing whether a request succeeded.

## How it works

Pass a unique `Idempotency-Key` header with any mutating request (`POST`, `PUT`, `PATCH`). If the request succeeds, Hyperline caches the response for **24 hours**. Any subsequent request with the same key returns the cached response instead of re-executing the operation.

```
POST /v1/invoices
Idempotency-Key: a8098c1a-f86e-11da-bd1a-00112444be1e
```

## Generating idempotency keys

Use a V4 UUID or any sufficiently random string (at least 16 characters). The key must be unique per **operation intent** — generate a new key for each distinct operation.

```javascript theme={null}
const { randomUUID } = require("crypto");

const response = await fetch("https://api.hyperline.co/v1/invoices", {
  method: "POST",
  headers: {
    Authorization: `Bearer ${apiKey}`,
    "Idempotency-Key": randomUUID(),
    "Content-Type": "application/json",
  },
  body: JSON.stringify({ customer_id: "cus_123", ... }),
});
```

## Behavior

| Scenario                                        | Result                                        |
| ----------------------------------------------- | --------------------------------------------- |
| First request with a key                        | Executes normally, caches response            |
| Retry with same key and same body               | Returns cached response (no re-execution)     |
| Request with same key but different body or URL | Returns `417 Expectation Failed`              |
| Concurrent requests with the same key           | Returns `409 Conflict` for the second request |

## Error responses

**409 Conflict - Request in progress**

A request with the same idempotency key is currently being processed. Wait for the original request to complete before retrying.

**417 Expectation Failed - Intent mismatch**

A completed request exists for this key, but the new request has a different method, URL, or body. This usually means you accidentally reused a key for a different operation. Generate a new key for the new request.

## Best practices

* **Generate keys client-side** before sending the request, so retries reuse the same key.
* **One key per operation** — do not reuse a key for logically different requests.
* **Retry on network errors** — if a request times out, retry with the same key. The operation will not be duplicated.
* **Do not retry on 4xx errors** (except 409/429) — these indicate a problem with your request that retrying won't fix.

## Supported endpoints

Idempotency keys are accepted on all mutating endpoints (`POST`, `PUT`, `PATCH`). They are ignored on `GET` requests since those are already safe to retry.


# Pagination and filtering
Source: https://docs.hyperline.co/api-reference/docs/pagination



All list requests can be paginated and filtered using the same query format. For convenience, we've made sure all *list-based* endpoints returned data with the same structure.

## Pagination

We're using 2 parameters for pagination:

* `take` is the number of items the API will return, default is **50**, max is **100**
* `skip` is the number of items the API will skip, default is **0**

So if you want to get the first 50 items of a list, you don't need any parameters. If you need items from the 350th to the 425th, you'll use `take=75` and `skip=350`.

Here's an example with the customer list:

```sh theme={null}
curl --request GET \
  --url 'https://api.hyperline.co/v1/customers?take=10&skip=10' \
  --header 'Authorization: Bearer <token>'
```

The API will always return a similarly shaped payload containing:

* `data` the items you requested
* `meta` the contextual information (total number of items, number selected...)

For instance for customers:

```json theme={null}
{
  "meta": {
    "total": 2,
    "taken": 2,
    "skipped": 0
  },
  "data": [
    {
      "id": "cus_3fhwCWcL0Rx5MQ"
      // other properties
    },
    {
      "id": "cus_9huL9ahn7KQqHo"
      // other properties
    }
  ]
}
```

## Sorting

Some list endpoints support sorting results using the `sort` and `order` query parameters:

* `sort` specifies the field to sort by (e.g., `created_at`, `emitted_at`)
* `order` specifies the sort direction: `asc` (ascending) or `desc` (descending)

For example:

```sh theme={null}
curl --request GET \
  --url 'https://api.hyperline.co/v1/invoices?sort=emitted_at&order=desc' \
  --header 'Authorization: Bearer <token>'
```

<Note>
  Not all list endpoints support sorting. Refer to each endpoint's documentation to see which sort fields are available.
</Note>

## Filtering

Our API is offering many filtering capabilities so you can always find what you're looking for. Filters are passed as query parameters using a common pattern.

`fieldName__operator=value`

For instance:

* `GET /v1/customers?name__contains=instagram` will return all customers with the name containing instagram
* `GET /v1/customers?id__in=123,456,789` will return customers with ID equals to 123, 456, or 789

## List of available operators

* `equals` (or just `<field>=xxx`)
* `not`
* `lt`
* `lte`
* `gt`
* `gte`
* `contains`
* `startsWith`
* `endWith`
* `in`
* `notIn`
* `isNull`
* `isNotNull`

Numerical operators can be applied to numbers or dates.

<Warning>
  Not all fields can be filtered, please refer to each model in the API Reference to see which ones are available.
</Warning>


# Rate limiting
Source: https://docs.hyperline.co/api-reference/docs/rate-limiting



Our API implements rate limiting to ensure fair usage and protect the system from abuse. This page details our rate limiting policies and how to handle them effectively.

## Rate limits

### Core API

| Operation Type                   | Limit | Window     |
| -------------------------------- | ----- | ---------- |
| Read (GET)                       | 200   | 10 seconds |
| Write (POST, PUT, PATCH, DELETE) | 50    | 10 seconds |

### Events ingestion API

The events ingestion API has separate rate limits:

| Operation Type | Limit | Window     |
| -------------- | ----- | ---------- |
| All requests   | 1,000 | 10 seconds |

Additionally, the following payload size limits apply:

* **`POST /v1/events/batch`**: maximum of 5,000 events per request
* **`DELETE /v1/events`**: maximum of 5,000 event IDs per request

## Rate Limit Headers

API responses include the following rate limit headers:

* `X-RateLimit-Limit`: The maximum number of requests allowed in the current window
* `X-RateLimit-Remaining`: The number of requests remaining in the current window
* `X-RateLimit-Reset`: The date and time when the rate limit window resets
* `Retry-After`: The minimum number of seconds to wait before retrying (only when the limit has been reached)

## Handling Rate Limits

When you exceed the rate limit, the API will return a **429 Too Many Requests** HTTP status code. The response body will be:

```json theme={null}
Too many requests
```

### Best Practices

1. **Monitor Rate Limits**: Track the `X-RateLimit-Remaining` header to anticipate when you're approaching the limit
2. **Implement Backoff**: When you receive a 429 response:
   * Wait until the date specified in the `X-RateLimit-Reset` header
   * Consider implementing exponential backoff for retries
3. **Batch Requests**: When possible, combine multiple operations into a single request
4. **Caching**: Cache responses when appropriate to reduce the number of API calls

## Example Response Headers

Rate limit not exceeded:

```text theme={null}
HTTP/1.1 200 OK
X-RateLimit-Limit: 200
X-RateLimit-Remaining: 150
X-RateLimit-Reset: 2025-04-15T10:18:08.107Z
```

Rate limit exceeded:

```text theme={null}
HTTP/1.1 429 Too Many Requests
X-RateLimit-Limit: 200
X-RateLimit-Remaining: 0
X-RateLimit-Reset: 2025-04-15T10:18:08.107Z
Retry-After: 5
```

## Custom Rate Limits

If your application requires higher rate limits, please contact our support team. We'll work with you to establish appropriate limits based on your use case.


# React components
Source: https://docs.hyperline.co/api-reference/docs/react-components

Learn how to embed Hyperline directly into your React application

Hyperline provides built-in React components to:

* For each customer, display their subscriptions
* preview and update the payment method
* list and download invoices
* list and update billing information

<Frame>
  <img />
</Frame>

<Frame>
  <img />
</Frame>

This doc assumes that you already have a basic working knowledge of [React](https://react.dev/) and that you have already set up a React project.

## Getting started

<Steps>
  <Step title="Install the dependency">
    First install the `@hyperline/react-components` NPM package.

    ```sh Install the package theme={null}
    npm install @hyperline/react-components
    ```
  </Step>

  <Step title="Create an auth token">
    To allow a customer to see its Hyperline's data, you need to generate a unique authentication token on your server side. You can use our API and the [create auth token endpoint](../../api-reference/endpoints/integrations/create-component-token) for this.

    ```sh cURL theme={null}
    curl -X POST 'https://api.hyperline.co/v1/integrations/components/token' \
      -H 'Content-Type: application/json' \
      -H 'Authorization: Bearer <API key>' \ # You can create an [api key here](https://app.hyperline.co/app/settings/api)
      -d '{ "customer_id": "<customer ID>" }'
    ```
  </Step>

  <Step title="Integrate the React components">
    Then, integrate the React components. You will most likely generate a new token every time your customer access the page.

    ```ts theme={null}
    import { Subscriptions, PaymentMethod } from "@hyperline/react-components";

    export default function HyperlineSubscriptions() {
      return (
        <Subscriptions
          options={{
            token: "<YOUR AUTH TOKEN>",
            mode: "production" // if you're using our sandbox, set "sandbox" here
            locale: "en" // optional
          }}
        />
      );
    }

    export default function HyperlinePaymentMethod() {
      return (
        <PaymentMethod
          options={{
            token: "<YOUR AUTH TOKEN>",
            mode: "production" // if you're using our sandbox, set "sandbox" here
            locale: "en" // optional
          }}
          onPaymentMethodCreated={() => do something} // optional, from 0.2.20
          onPaymentMethodDeleted={() => do something} // optional, from 0.2.20
        />
      );
    }
    ```
  </Step>
</Steps>

<Frame>
  <img />
</Frame>

<Frame>
  <img />
</Frame>

## Components

### Subscriptions

List all active subscriptions

```tsx theme={null}
<Subscriptions
  options={{
    token: "<token>"
  }}
/>
```

### Subscription

Display a subscripton by ID

```tsx theme={null}
<Subscription
  id="sub_xxxx"
  options={{
    token: "<token>"
  }}
/>
```

### InvoicesList

List and download all invoices and refunds

```tsx theme={null}
<InvoicesList
  options={{
    token: "<token>"
  }}
/>
```

### PaymentMethod

Display the current payment method, delete it if allowed, or add a new payment method

```tsx theme={null}
<PaymentMethod
  options={{
    token: "<token>"
  }}
/>
```

### CustomerBillingInfoForm

Display a form with all billing info, with an optional callback when the form has been successfully saved.

```tsx theme={null}
<CustomerBillingInfoForm
  onSuccess={() => {}}
  options={{
    token: "<token>"
  }}
/>
```

## Component options

When using the components, you will need to provide an `options` prop with the following parameters:

| name       | Description                               | Type                  | Default value | Required |
| ---------- | ----------------------------------------- | --------------------- | ------------- | -------- |
| token      | The token specific to your customer       | string                |               | ☑️       |
| mode       | Which Hyperline environment are you using | production \| sandbox | production    |          |
| appearance | Customise the appearance of the component | Object                |               |          |

### Appearance

You can change the colors and fonts of the component.

```tsx theme={null}
<Subscriptions
  options={{
    token: "<token>",
    appearance: {
      variables: {
        borderRadius: "10px",
        colorBackground: "#000000",
        colorPrimary: "#e1e2f3",
        colorPrimaryHover: "#d0d1e5",
        colorPrimaryDisabled: "#667",
        colorBorder: "#445",
        colorText: "#f1f2f3",
        colorTextSecondary: "#dededf",
        fontFamily: "sacramento"
      },
      fonts: [
        {
          src: "url(https://fonts.gstatic.com/s/sacramento/v13/buEzpo6gcdjy0EiZMBUG4C0f_f5Iai0.woff2)",
          family: "sacramento"
        }
      ]
    }
  }}
/>
```

<Frame>
  <img />
</Frame>

### Variables

They are meant to customise all elements at once.

| Variable name          | Description                                                                                                        |
| ---------------------- | ------------------------------------------------------------------------------------------------------------------ |
| `borderRadius`         | Change the roundness of the elements: Buttons, tables, ...                                                         |
| `colorBackground`      | Most elements have a transparent background. In other cases, you can customise the background color of the element |
| `colorPrimary`         | Color used for buttons and accent text                                                                             |
| `colorPrimaryHover`    | Hover color for buttons                                                                                            |
| `colorPrimaryDisabled` | Color of disabled buttons                                                                                          |
| `colorBorder`          | The color of all our regular borders                                                                               |
| `colorText`            | Default text color                                                                                                 |
| `colorTextSecondary`   | Text color of secondary text                                                                                       |
| `fontFamily`           | Font used. If you need to import a font, please read the next section                                              |

### Fonts

Set your application's font.

* `src` Url of the font file
* `family` Name of the font - this is the name you'll use for the `fontFamily` variable

```ts theme={null}
<Subscriptions
  options={{
    fonts: [
      {
        src: "url(https://fonts.gstatic.com/s/sacramento/v13/buEzpo6gcdjy0EiZMBUG4C0f_f5Iai0.woff2)",
        family: "sacramento"
      }
    ]
  }}
/>
```


# Third-party app
Source: https://docs.hyperline.co/api-reference/docs/third-party-app

Enable your app to access Hyperline accounts using OAuth flows

Hyperline supports the creation of external integrations, so your product can connect with any Hyperline account.

This capability allows external apps to build use-cases such as:

* automating or white-labeling billing-specific needs
* allowing your app to view the data of an Hyperline account
* enabling your app to manage the customer base of an Hyperline account
* allowing your app to manage the product catalog of an Hyperline account
* allowing your app to manage recurring subscriptions or one-time payments of an Hyperline account
* fetching invoices from an Hyperline account

This list is non-exhaustive and variety of flows can be built levering this kind of app.

## Getting started

Hyperline uses **OAuth** standard to allow your app to access data from a connected account with the user consent. This prevents having to manually exchange API keys. For example, with the user's consent, using OAuth you can call the subscription API on behalf of your user to create an Hyperline subscription.

Our API supports the Authorization Code Grant flow ([RFC 6749 section 4.1](https://datatracker.ietf.org/doc/html/rfc6749#section-4.1)), which allows your application to get separate access tokens for each connected Hyperline account.

We recommend using a well-established library for making OAuth requests. You can find some recommendations [here](https://oauth.net/code/).

## Registering your app

### Prerequisites

The third-party app creation capability is granted manually by Hyperline. Please contact our support if you are interested and want to enable it.

### Creating an app

The first thing you need to do is [creating a new app](../../api-reference/endpoints/third-party-apps/create-app) using the Apps API. You will receive a Client ID and Client Secret, both of which should be kept secret. These credentials can be used to:

1. Redirect users to your app's authorization form (Client ID)
2. Exchange auth codes for access tokens (Client ID & Client Secret)
3. Renew your access tokens
4. Deauthorize users from your app (Client ID & Client Secret)

Use the create new app API, including the following attributes in a JSON body:

* `name`: displayed to the user during the authorization flow
* `description` (optional): to show more details to the user
* `logo_uri` (optional): to customise the authorization screen with your brand
* `callbacks`: URLs whitelisted to use as a callback/redirect after authorization (e.g. an URL within your app that processes authorizations)

For now, apps can only be managed (listed, updated, deleted) using our API.

## OAuth flow

<Steps>
  <Step title="Authorize">
    To initiate the flow, you need to direct your user to [`https://api.hyperline.co/v1/oauth/authorize`](../endpoints/oauth2/authorize) (or `https://sandbox.api.hyperline.co/v1/oauth/authorize`). You must append these four query parameters to the URL:

    * `client_id`: received upon app registration
    * `redirect_uri`: where the user will be sent after authorization, it must match the URL you set when registering your app
    * `response_type=code`: the only supported mode at the moment
    * `state`: a random string to prevent CSRF attacks that you verify when the user returns to your app - [more information](https://auth0.com/docs/secure/attack-protection/state-parameters)

    This endpoint will redirect the user to the Hyperline login page.
  </Step>

  <Step title="Retrieve tokens">
    After authorization, the user is redirected to your `redirect_uri` with the `code` and `state` query parameters. You must ensure that the query parameter `state` matches the original state you passed at the start of the flow.

    If it does, you can exchange the provided code for tokens by making a POST request to [`https://api.hyperline.co/v1/oauth/tokens`](../endpoints/oauth2/generate-tokens) (`https://sandbox.api.hyperline.co/v1/oauth/tokens`), including the following attributes in a JSON body:

    * `client_id`: as above
    * `client_secret`: received upon app registration
    * `grant_type: "authorization_code"`
    * `code`: as provided in the query parameters
    * `redirect_uri`: must match the value set at the `1. Authorize` step

    You'll then receive tokens in the JSON body:

    ```json Response JSON body theme={null}
    {
      "access_token": "<token>",
      "refresh_token": "<token>",
      "expires_in": 3600,
      "token_type": "bearer"
    }
    ```
  </Step>

  <Step title="Use tokens">
    Access tokens must be provided with every API call, specified in the `Authorization` header after a Bearer prefix. For example:

    ```sh API call using cURL theme={null}
    curl -H "Authorization: Bearer <access token>" https://api.hyperline.co/v1/customers
    ```
  </Step>
</Steps>

### Tokens expiration

Access tokens are time limited — you need to refresh them periodically using the refresh token. The time limits are listed below.

* Access token: 24h
* Refresh token: does not expire automatically (can be revoked)

You can use the `expires_in` field to know the number of seconds left before the app access token expires. Be sure to renew it before this reaches zero.

## Managing tokens

### Refresh a token

If you wish to renew an access token, you can make a POST request to [`https://api.hyperline.co/v1/oauth/tokens`](../endpoints/oauth2/generate-tokens) (or `https://sandbox.api.hyperline.co/v1/oauth/tokens`), including the following attributes in a JSON body:

* `client_id`: received upon app registration
* `client_secret`: received upon app registration
* `grant_type: "refresh_token"`
* `refresh_token`: received during the first authorization flow

### Revoke a token

Once issued, access tokens cannot be revoked in the same way as cookies with session IDs for server-side sessions. As a result, tokens should be refreshed periodically if the user remains active.

You can revoke refresh tokens in case they become compromised. Simply make a POST request to [`https://api.hyperline.co/v1/oauth/revoke`](../endpoints/oauth2/revoke-token) (or `https://sandbox.api.hyperline.co/v1/oauth/revoke`), including the following attributes in a JSON body:

* `client_id`: received upon app registration
* `client_secret`: received upon app registration
* `token`: refresh token you want to revoke

## Multiple accounts

<Note>
  Learn about [multiple accounts](../../docs/getting-started/multiple-accounts) on Hyperline.
</Note>

Each access token grants access to all companies associated with the user. To retrieve a list of all user-accessible companies, utilize the [`https://api.hyperline.co/v1/companies`](../endpoints/companies/list-companies) endpoint.

For targeting a particular company, include the `Hyperline-CompanyId` header in each API request.

<Warning>
  If a user has access to multiple companies and you don't specify the `Hyperline-CompanyId` header, the first company (oldest one) linked to the user will be used.

  We advise including this header by default when constructing a third-party app/flow.
</Warning>


# API upgrades
Source: https://docs.hyperline.co/api-reference/docs/upgrades

Keep track of changes and deprecation to the Hyperline API

# April 16, 2026

* <span>Major</span>
  * Removed `SubscriptionProduct.charging_method` from regular (non-connected) seat products on `/v2/subscriptions` GET endpoint. Field is now only present for connected seat products.
* Added `Subscription.invoice_schedule` on `/v2/subscriptions` GET, POST, PUT endpoints
* Added `SubscriptionProduct.seat_invoicing_schedule` on `/v2/subscriptions` GET, POST, PUT endpoints

# April 15, 2026

* Added `Subscription.products` on `/v2/subscriptions` GET endpoint
* Added `Subscription.coupons` on `/v2/subscriptions` GET endpoint

# April 10, 2026

* Added `/v1/price-books` GET endpoint
* Added `/v1/price-books/{id}` GET endpoint
* Added `/v1/price-books` POST endpoint
* Added `/v1/price-books/{id}` PUT endpoint
* Added `/v1/price-books/{id}` DELETE endpoint
* Added `/v1/price-books/{id}/products` POST endpoint
* Added `/v1/price-books/{id}/products/{productId}` DELETE endpoint
* Added `/v1/users` GET endpoint
* Added `/v1/users/{id}` GET endpoint
* Added `/v1/users/roles` GET endpoint
* Added `/v1/users/roles/{id}` GET endpoint

# April 8, 2026

* Added `Quote.require_tax_id` on `/v1/quotes` GET endpoint
* Added `Quote.require_tax_id` on `/v1/quotes/{id}` GET endpoint
* Added `Quote.require_tax_id` on `/v1/quotes` POST endpoint
* Added `SubscriptionTransition.actor` on `/v2/subscriptions/{id}` GET endpoint
* Added `SubscriptionTransition.actor` on `/v2/subscriptions` GET endpoint
* Added `PriceConfiguration.aggregator_filter_id` on `/v1/price-configurations` GET endpoint
* Added `PriceConfiguration.aggregator_filter.aggregator_id` on `/v1/price-configurations` GET endpoint
* Added `aggregator_filter_id` support on `/v1/products` PUT endpoint for dynamic price configurations

# April 2, 2026

* Added `Customer.segment_ids` on `/v1/customers` GET endpoint
* Added `Customer.segment_ids` on `/v1/customers/{id}` GET endpoint

# March 30, 2026

* Added `Aggregator.thresholds` on `/v1/aggregators` GET, POST, PUT endpoints
* Added `Aggregator.default_interval_count` on `/v1/aggregators` GET, POST, PUT endpoints
* Added `Aggregator.default_interval_period` on `/v1/aggregators` GET, POST, PUT endpoints

# March 20, 2026

* <span>Major</span>
  * Changed `PaymentMethod.last_4_digits` from number to string on `/v1/customers/{id}/payment-methods` GET endpoint
  * Changed `PaymentMethod.last_4_digits` from number to string on `/v1/customers/{id}/payment-methods/{paymentMethodId}` GET endpoint
  * Changed `PaymentMethod.last_4_digits` from number to string on `/v1/customers/{id}/payment-methods` POST endpoint
* Added `Subscription.custom_properties` on `/v2/subscriptions/{id}` PUT endpoint
* Added `Provider.slug` on provider endpoints

# March 19, 2026

* <span>Major</span>
  * Changed `Quote.display_price_tiers` from boolean to enum on `/v1/quotes` GET, POST endpoints. Accepts `all`, `matching`, or `none`. Boolean values are still accepted for backward compatibility (`true` → `all`, `false` → `matching`)

# March 18, 2026

* Added `/v1/subscriptions/{id}/valuation` GET endpoint
* Added `/v1/quotes/{id}/valuation` GET endpoint
* Added `/v1/customers/{id}/valuation` GET endpoint

# February 18, 2026

* Added `Transaction.integrations` on `/v1/invoices` GET endpoint
* Added `Transaction.integrations` on `/v1/invoices/{id}` GET endpoint
* Added `Transaction.integrations` on `/v1/invoices` POST endpoint
* Added `Transaction.integrations` on `/v2/invoices/simulate` POST endpoint
* Added `sort` and `order` query params on `/v1/invoices` GET endpoint (supports `created_at` and `emitted_at`)
* <span>Deprecation warning</span>
  * Deprecating `Transaction.provider_id` in favor of `Transaction.integrations[].entity_id`

## February 10, 2026

* Added `/v2/wallets` GET endpoint
* <span>Major</span> <span>Deprecation warning</span>
  * Deprecating `/v1/wallets` GET endpoint

## February 9, 2026

* Added `/v1/events` GET endpoint
* Added `Invoice.line_items[].original_line_item_id` on `/v1/invoices` GET endpoint
* Added `Invoice.line_items[].original_line_item_id` on `/v1/invoices/{id}` GET endpoint

## February 5, 2026

* Added `/v2/invoices/batch` POST endpoint
* Added `invoice.batch.creation_succeeded`, `invoice.batch.creation_failed` webhooks

## January 29, 2026

* Added `/v1/wallets/{id}/transactions/{transactionId}/revert` POST endpoint
* Added `WalletTransaction.original_transaction_id` on `/v1/wallets/{id}/transactions` GET endpoint
* Added `WalletTransaction.reverted_by` on `/v1/wallets/{id}/transactions` GET endpoint

## January 28, 2026

* Added `Invoice.line_items[].display_unit_amount` on `/v1/invoices` GET, POST endpoints
* Added `Invoice.line_items[].display_unit_amount` on `/v1/invoices/{id}` GET, PATCH endpoints
* Added `Invoice.line_items[].display_service_period` on `/v1/invoices` GET, POST endpoints
* Added `Invoice.line_items[].display_service_period` on `/v1/invoices/{id}` GET, PATCH endpoints

## January 26, 2026

* Added `Customer.custom_payment_initiation_delay` on `/v1/customers` GET, POST endpoints
* Added `Customer.custom_payment_initiation_delay` on `/v1/customers/{id}` GET, PUT endpoints
* Added `InvoicingEntity.registration_number` on `/v1/invoicing-entities` GET, POST endpoints
* Added `InvoicingEntity.registration_number` on `/v1/invoicing-entities/{id}` GET, PUT endpoints

## January 11, 2026

* Added `Subscription.display_quote_value`, `Subscription.display_taxes`, `Subscription.display_price_tiers`, `Subscription.display_phase_value`, `Subscription.display_first_invoice_amount`, `Subscription.display_documents_in_preview`, `Subscription.display_subscription_on_update` on `/v2/subscriptions` GET, POST endpoints

## January 9, 2026

* Added `/v2/subscriptions/transitions` POST endpoint
* Added `/v2/subscriptions/transitions` GET endpoint
* Added `/v2/subscriptions/transitions/{id}` GET endpoint
* Added `/v2/subscriptions/transitions/{id}/cancel` POST endpoint
* Added `subscription_transition.completed` webhook

## December 30, 2025

* Added `auto_load_threshold` field to wallet endpoints

## December 18, 2025

* Added `wallet.low_projected_balance` webhook

## December 11, 2025

* Added `Customer.tax_ids` and `Customer.tax_rate_custom` on `/v1/customers` GET, POST endpoints
* Added `Customer.tax_ids` and `Customer.tax_rate_custom` on `/v1/customers/{id}` GET, PUT endpoint
* Added `Invoice.customer.tax_id` on `/v1/invoices` GET endpoint
* Added `Invoice.customer.tax_id` on `/v1/invoices/{id}` GET endpoint
* <span>Major</span> <span>Deprecation warning</span>
  * Deprecating `Customer.vat_number` and `Customer.vat_number_valid` in favor of `Customer.tax_ids`
  * Deprecating `Customer.vat_rate_custom` in favor of `Customer.tax_rate_custom`
  * Deprecating `Invoice.customer.vat_number` in favor of `Invoice.customer.tax_id`

## December 4, 2025

* Added `custom_properties` query param on `/v2/subscriptions` GET endpoint

## December 1, 2025

* Added `Customer.shipping_address` on `/v1/customers` GET, POST endpoints
* Added `Customer.shipping_address` on `/v1/customers/{id}` GET, PUT endpoints

## November 28, 2025

* Added `Invoice.public_url` on `/v1/invoices/{id}` GET endpoint

## November 19, 2025

* Added `/v1/exports` POST endpoint
* Added `/v1/exports/{id}` GET endpoint
* Added `/v1/exports/{id}/download` GET endpoint

## October 31, 2025

* Added `/v1/customers/{id}/credits/{id}` PUT endpoint

## October 23, 2025

* Added `Invoice.coupons` on `/v1/invoices` POST endpoint
* Added `Invoice.coupons` on `/v1/invoices/{id}` PATCH endpoint
* Added `Invoice.coupons` on `/v1/invoices/batch` POST endpoint

## October 16, 2025

* Added `Coupon.product_ids` on `/v1/coupons` GET endpoint
* Added `Coupon.product_ids` on `/v1/coupons` POST endpoint
* Added `Coupon.product_ids` on `/v1/coupons/{id}` GET endpoint
* Added `Coupon.product_ids` on `/v1/coupons/{id}` PUT endpoint
* Added `/v1/subscriptions/templates` GET endpoint
* Added `/v1/subscriptions/templates/{id}` GET endpoint
* Added `Subscription.template_id` on `/v2/subscriptions` POST endpoint
* Added `Subscription.template_configuration_id` on `/v2/subscriptions` POST endpoint
* <span>Major</span> <span>Deprecation warning</span>
  * Deprecating `/v1/plans` GET endpoint
  * Deprecating `/v1/plans/{id}` GET endpoint

## October 1, 2025

* Added `product_id`, `customer_id`, `updated_at` query params on `/v1/customers/credits` GET endpoint

## September 30, 2025

* Added `Customer.is_government_affiliated` on `/v1/customers` POST, GET, PUT endpoints

## September 26, 2025

* Added `/v1/customers/credits` GET endpoint
* Added `Credit.auto_topup` on `/v1/customers/{id}/credits` POST, GET endpoints
* Added `Credit.auto_topup` on `/v1/customers/{id}/credits/{creditId}` GET endpoint

## September 23, 2025

* Added `/v1/quotes/{id}/approve` POST endpoint

## September 19, 2025

* Added `Customer.integrations` on `/v1/customers` GET endpoint

## September 16, 2025

* Added `period_start` and `period_end` query params on `/v1/invoices` GET endpoint

## September 15, 2025

* Added `Subscription.activation_strategy` on `/v2/subscriptions` GET endpoint

## September 11, 2025

* Added `Subscription.phases[].do_not_invoice_phase` on `/v2/subscriptions/{id}` GET endpoint
* Added `Subscription.phases[].do_not_invoice_phase` on `/v2/subscriptions` POST endpoint
* Added `Subscription.phases[].do_not_invoice_phase` on `/v2/subscriptions/{id}` PUT endpoint

## September 10, 2025

* Added `/v1/invoices/{id}/uncollectible` POST endpoint

## September 5, 2025

* Added `Subscription.phases` on `/v2/subscriptions/{id}` PUT endpoint

## August 27, 2025

* Added `Invoice.source` on `/v1/invoices` GET endpoint
* Added `Invoice.source` on `/v1/invoices/{id}` GET endpoint

## August 25, 2025

* Added `/v1/bank-accounts` GET endpoint
* Added `/v1/bank-accounts/{id}` GET endpoint

## August 18, 2025

* Added `/v1/subscriptions/{id}/simulate-updates` POST endpoint
* Added `plan.created`, `plan.updated` and `plan.deleted` webhooks

## August 8, 2025

* Added `Quote.updated_at` on `/v1/quotes` GET endpoint
* Added `Quote.updated_at` on `/v1/quotes/{id}` GET endpoint
* Added `PriceConfiguration.price_book_id` on `/v1/price-configurations` GET endpoint

## July 21, 2025

* Added `Subscription.crm_opportunity_id` on `/v2/subscriptions` POST endpoint
* Added `Subscription.crm_opportunity_id` on `/v2/subscriptions/{id}` PUT endpoint

## July 17, 2025

* Added `reason` on `/v1/subscriptions/{id}/cancel` POST endpoint
* Added `Subscription.cancellation_reason` on `/v2/subscriptions` GET endpoint
* Added `Subscription.cancellation_reason` on `/v2/subscriptions/{id}` GET endpoint

## July 11, 2025

* Added `/v1/customers/{id}/payment-methods` POST endpoint
* Added `Transaction.provider_name` and `Transaction.provider_transaction_id` on `/v1/invoices/{id}/transactions` POST endpoint

## July 7, 2025

* Added `/v1/files` GET, POST endpoints
* Added `/v1/files/{id}` DELETE endpoint
* Added `/v1/files/{id}/download` GET endpoint
* Added `Invoice.properties` on `/v1/invoices` GET, POST endpoints
* Added `Invoice.properties` on `/v1/invoices/{id}` GET, PATCH endpoints

## July 3, 2025

* Added `/v1/subscriptions/{id}/renew` POST endpoint

## June 27, 2025

* Added `Invoice.coupons` and `Invoice.transactions` on `/v1/invoices` GET endpoint

## June 18, 2025

* Added `Subscription.name` on `/v2/subscriptions/{subscriptionId}` GET endpoint
* Added `Subscription.name` on `/v2/subscriptions` GET endpoint

## June 13, 2025

* Added `Subscription.generate_document`, `Subscription.document_name` and `Subscription.add_vat_to_document` on `/v2/subscriptions` POST endpoint

## June 11, 2025

* Added `/v1/invoices/{id}/credit-notes` POST endpoint
* Added `Invoice.integrations` on `/v1/invoices/{id}` GET endpoint
* Added `Customer.integrations` on `/v1/customers/{id}` GET endpoint
* Added `PaymentMethod.integration` on `/v1/customers/{id}/payment-methods/{id}` GET endpoint
* <span>Major</span> <span>Deprecation warning</span>
  * Deprecating `Customer.providers` in favor of `Customer.integrations`

## June 6, 2025

* Added `/v1/price-configurations` GET endpoint
* Added `/v1/price-configurations/{id}` DELETE endpoint

## May 16, 2025

* Added `purchase_order` query param on `/v2/subscriptions` GET endpoint

## May 9, 2025

* Added `/v1/promotion-codes` GET, POST endpoints
* Added `/v1/promotion-codes/{id}` GET, PATCH, DELETE endpoints

## April 30, 2025

* Added `Subscription.contract_terms` on `/v2/subscriptions/{subscriptionId}` GET endpoint
* Added `Subscription.contract_terms` on `/v2/subscriptions` POST endpoint
* Added `Quote.subscription.contract_terms` on `/v1/quotes` POST endpoint
* Added `Invoice.bank_account_id` on `/v1/invoices/{id}` GET endpoint
* Added `Invoice.bank_account_id` on `/v1/invoices/{id}` PATCH endpoint
* Added `Invoice.payment_method_type` on `/v1/invoices/{id}` PATCH endpoint
* Added `Invoice.payment_method_id` on `/v1/invoices/{id}` PATCH endpoint

## April 18, 2025

* Added `Subscription.billing_cycle_alignment` on `/v2/subscriptions` POST endpoint

## April 8, 2025

* Added `Invoice.type` on `/v1/invoices` POST endpoint
* Added `Invoice.type` on `/v1/invoices/{id}` PATCH endpoint
* Added `Invoice.document_name` on `/v1/invoices` POST endpoint
* Added `Invoice.document_name` on `/v1/invoices/{id}` PATCH endpoint
* Added `Invoice.tax_scheme` on `/v1/invoices` POST endpoint
* Added `Invoice.tax_scheme` on `/v1/invoices/{id}` PATCH endpoint
* Added `Invoice.line_items` on `/v1/invoices/{id}` PATCH endpoint

## April 4, 2025

* Added `Subscription.trial` on `/v2/subscriptions` POST endpoint
* Added `Quote.subscription.trial` on `/v1/quotes` POST endpoint
* <span>Major</span>
  <span>Deprecation warning</span>
  * Deprecating
    `Subscription.trial_ends_at` and `Subscription.trial_delay_first_invoice` in
    favor of `Subscription.trial`
  * Deprecating `Quote.subscription.trial_ends_at`
    and `Quote.subscription.trial_delay_first_invoice` in favor of `Quote.subscription.trial`

## March 31, 2025

* Added `/v1/invoices/{id}/charge` POST endpoint
* Added `Invoice.transactions[].chargeback` on `/v1/invoices/{id}` GET endpoint
* Added `Subscription.phases[].billing_cycle_alignment` on `/v2/subscriptions/{subscriptionId}` GET endpoint
* Added `SubscriptionPhase.billing_cycle_alignment` on `/v2/subscriptions/{subscriptionId}/phases` GET endpoint
* Added `SubscriptionPhase.billing_cycle_alignment` on `/v2/subscriptions/{subscriptionId}/phases/{phaseId}` GET endpoint
* Added `Subscription.phases[].billing_cycle_alignment` on `/v2/subscriptions` POST endpoint
* Added `Quote.subscription.phases[].billing_cycle_alignment` on `/v1/quotes` POST endpoint
* Added `subscription.reinstated` webhook

## March 24, 2025

* Added `PaymentMethod.status` on `/v1/customers/{id}/payment-methods` GET endpoint
* Added `PaymentMethod.status` on `/v1/customers/{id}/payment-methods/{paymentMethodId}` GET endpoint
* Added `Customer.price_book_id` on `/v1/customers` GET endpoint
* Added `Customer.price_book_id` on `/v1/customers/{id}` GET endpoint

## March 11, 2025

* Added `/v1/products/{id}/archive` PUT endpoint
* Added `/v1/products/{id}/unarchive` PUT endpoint

## March 6, 2025

* Added `/v1/invoices/{id}/transactions` POST endpoint
* Added `/v1/invoices/{id}/transactions/{transactionId}` DELETE endpoint
* Added `provider_id` on `/v1/customers/providers-bulk-update` POST endpoint

## February 27, 2025

* Added `Subscription.phases` on `/v2/subscriptions` POST endpoint
* Added `Subscription.phases` on `/v2/subscriptions/{id}` GET endpoint

## February 4, 2025

* Added `Invoice.payment_method_id` on `/v1/invoices` POST endpoint
* Added `Invoice.line_items[].tax_rate` on `/v1/invoices` POST endpoint

## January 28, 2025

* Added `Invoice.line_items[].product_id` on `/v1/invoices` POST endpoint

## January 15, 2025

* Added `Subscription.quote` on `/v2/subscriptions/{id}` GET endpoint

## January 14, 2025

* Added `/v2/subscriptions/{id}/phases` GET endpoint
* Added `/v2/subscriptions/{id}/phases/{phaseId}` GET endpoint
* Added `Subscription.current_phase_id` on `/v2/subscriptions` GET endpoint
* Added `Subscription.current_phase_id` on `/v2/subscriptions/{id}` GET endpoint

## January 10, 2025

* Added `Quote.original_subscription_id` on `/v1/quotes` GET endpoint
* Added `Quote.original_subscription_id` on `/v1/quotes/{id}` GET endpoint

## January 8, 2025

* Added `/v1/invoices/{id}` DELETE endpoint

## November 6, 2024

* Added `/v1/customers/{id}/unarchive` PUT endpoint
* Added `/v1/invoices/{id}` PATCH endpoint
* Added `/v1/subscriptions/{id}/activate` POST endpoint

## October 23, 2024

* Added `/v1/customers/{id}/payment-methods` GET endpoint
* Added `/v1/customers/{id}/payment-methods/{paymentMethodId}` GET, DELETE endpoints

## October 8, 2024

* Added `/v1/companies` POST endpoint

## August 21, 2024

* Added `custom_property.created`, `custom_property.updated`, `custom_property.deleted`, `custom_property.value_created`, `custom_property.value_updated`, `bank_account.created`, `bank_account.deleted` webhooks

## August 20, 2024

* Added `/v1/taxes/rates` GET endpoint
* Added `/v1/taxes/rates/{id}` GET endpoint
* Added `Product.accounting` on `/v1/products/{id}` GET, POST, PUT endpoints
* Added `Invoice.line_items[].tax_rate_id` on `/v1/invoices` GET endpoint
* Added `Invoice.line_items[].tax_rate_id` on `/v1/invoices/{id}` GET endpoint
* Added `Customer.custom_payment_delay` on `/v1/customers` GET endpoint
* Added `Customer.custom_payment_delay` on `/v1/customers/{id}` GET, POST, PUT endpoints

## August 12, 2024

* Added `Subscription.custom_properties` on `/v2/subscriptions` GET, POST endpoints
* Added `Subscription.custom_properties` on `/v2/subscriptions/{id}` GET, PUT endpoints

## August 7, 2024

* Added `/v1/quotes/{id}/sign` POST endpoint
* Added `/v1/invoices/{id}/void` POST endpoint

## July 30, 2024

* Added `Customer.timezone` on `/v1/customers` GET, POST endpoints
* Added `Customer.timezone` on `/v1/customers/{id}` GET, PUT endpoints

## July 3, 2024

* Added `/v1/organisations/{id}` GET endpoint
* Added `/v1/organisations/{id}` PATCH endpoint
* Added `Customer.organisation_id` and `Customer.organisation_invoicing` on `/v1/customers` POST endpoint
* Added `Customer.organisation_id` and `Customer.organisation_invoicing` on `/v1/customers/{id}` GET, PUT endpoints
* Added `Subscription.contract_start` and `Subscription.contract_end` on `/v2/subscriptions/*` endpoints
* Added `Subscription.products[].attached_at` and `Subscription.products[].detached_at` on `/v2/subscriptions/*` endpoints
* Added `/v1/subscriptions/{id}/reinstate` POST endpoint
* Added `update_prices` `SubscriptionUpdate.type` on `/v1/subscriptions/{id}/update` POST endpoint
* Added `/v1/subscriptions/{id}/update-many` POST endpoint
* <span>Major</span> <span>Deprecation warning</span>
  * Deprecating `Subscription.starts_at` in favor of `Subscription.contract_start`
* <span>Major</span>
  * Removing `SubscriptionUpdate.payload.billing_item_ids` in favor of `SubscriptionUpdate.payload.product_ids` for `add_coupon` update type
  * Removing `add_item` `SubscriptionUpdate.type` in favor of `add_product`
  * Removing `remove_item` `SubscriptionUpdate.type` in favor of `remove_product`

## June 26, 2024

* Added `/v1/quotes` POST endpoint
* Added `/v1/quotes/{id}/download` GET endpoint
* Added `/v1/quotes/{id}/send` POST endpoint
* Added `/v1/quotes/{id}/void` POST endpoint

## June 12, 2024

* Added `Customer.custom_properties` on `/v1/customers` GET endpoint

## May 27, 2024

* Added `/v1/quotes` GET endpoint
* Added `/v1/quotes/{id}` GET endpoint
* Added `/v1/quotes/{quoteId}/files/{id}/download` GET endpoint

## April 2, 2024

* <span>Major</span> Removed deprecated subscription endpoints
  * Removed `GET /v1/subscriptions` in favor of `GET /v2/subscriptions`
  * Removed `GET /v1/subscriptions/{id}` in favor of `GET /v2/subscriptions/{id}`
  * Removed `POST /v1/subscriptions` in favor of `POST /v2/subscriptions`
  * Removed `GET /v1/billing-plans/{id}` in favor of `GET /v1/plans/{id}`
  * Removed `GET /v1/billing-scenarios`
  * Removed `GET /v1/billing-scenarios/{id}`

## March 6, 2024

* Added `/v1/subscriptions/{id}/pause` PUT endpoint
* Added `/v1/subscriptions/{id}/reactivate` PUT endpoint
* Added `/v1/subscriptions/refresh` POST endpoint

## March 5, 2024

* Added `/v1/webhooks/endpoints` GET, POST endpoints
* Added `/v1/webhooks/endpoints/{id}` GET, PUT, DELETE endpoints

## March 1, 2024

* <span>Major</span> Removed unit concept on wallets (only money pocket) in favor of credit-type products to manage credit units.
  * Removed `WalletBalance.units`
  * Removed `WalletSettings.unit_credit_prices`
  * Removed `WalletTransaction.units` and `WalletTransaction.transaction_id`

## February 28, 2024

* <span>Major</span> Removed unique current customer subscription in favor of subscriptions array.
  * Removed `Customer.current_subscription_id` on `/v1/customers` GET endpoint
  * Removed `Customer.current_subscription` on `/v1/customers/{id}` GET endpoint

## February 20, 2024

* Added `Customer.type` on `/v1/customers` GET, POST and PUT endpoints
* Added `Customer.invoice_emails` on `/v1/customers` GET, POST and PUT endpoints
* Added `Customer.vat_rate_custom` on `/v1/customers` GET, POST and PUT endpoints
* Added `external` option on `Customer.payment_method_type` on `/v1/customers` POST and PUT endpoints

## February 16, 2024

* <span>Major</span> <span>Planned for April 1, 2024</span>
  * Removing `GET /v1/subscriptions` in favor of `GET /v2/subscriptions`
  * Removing `GET /v1/subscriptions/{id}` in favor of `GET /v2/subscriptions/{id}`
  * Removing `POST /v1/subscriptions` in favor of `POST /v2/subscriptions`

* <span>Major</span> <span>Planned for February 28, 2024</span>
  * Removing `Customer.current_subscription_id` on `/v1/customers` GET endpoint in favor of `Customer.subscriptions`
  * Removing `Customer.current_subscription` on `/v1/customers/{id}` GET endpoint in favor of `Customer.subscriptions`


# Webhooks
Source: https://docs.hyperline.co/api-reference/docs/webhooks

Receive webhook messages

Webhooks are automated messages sent from Hyperline when something happens on our system. They have a specific payload for each action they notify and are sent to a unique URL, an HTTPS endpoint on your server. Webhooks are a great way to integrate your application with Hyperline as you can fine-tune product flows and build deeper integrations based on your needs, with little development work on your end.

## Add a webhook endpoint

To start listening to webhook message sent by Hyperline, go to your [webhooks settings](https://app.hyperline.co/app/settings/webhooks) in the app, click on "Add Endpoint", provide the termination URL that you control, and select the event types you want to listen to. You can add as many URLs, if you want to segregate the events you want to listen to.

<Frame>
  <img />
</Frame>

That's it! You will now receive webhook calls when the event occurs on the Hyperline system.

## Event types

<Note>
  A complete list of the event types and the shape of the event payload can be
  found in the product Webhooks page, on the "Event Catalog" tab.
</Note>

Here is a preview of the events you can be notified:

* `customer.created`, `customer.updated`, `customer.archived`, `customer.recovered`, `customer.deleted`
* `subscription.created`, `subscription.trial_ended`, `subscription.activated`, `subscription.reactivated`, `subscription.contract_started`, `subscription.contract_renewed`, `subscription.paused`, `subscription.phase_activated`, `subscription.updated`, `subscription.cancellation_scheduled`, `subscription.cancelled`, `subscription.voided`, `subscription.errored`, `subscription.charged`, `subscription.commitment_renewed`, `subscription.reinstated`, `subscription.analytics_updated`
* `subscription_transition.completed`
* `invoice.created`, `invoice.grace_period.started`, `invoice.late`, `invoice.ready`, `invoice.reminder_sent`, `invoice.settled`, `invoice.errored`, `invoice.chargeback`, `invoice.voided`, `invoice.uncollectible`, `invoice.deleted`
* `invoice.batch.creation_succeeded`, `invoice.batch.creation_failed`
* `credit_note.ready`, `credit_note.settled`, `credit_note.voided`
* `checkout.created`, `checkout.completed`
* `payment_method.created`, `payment_method.activated`, `payment_method.errored`, `payment_method.deleted`, `payment_method.expiring_soon`, `payment_method.expired`
* `wallet.credited`, `wallet.debited`, `wallet.low_projected_balance`
* `credit.created`, `credit.updated`, `credit.balance_refreshed`, `credit.low_balance`, `credit.balance_at_zero`, `credit.topup_transaction_created`, `credit.usage_transaction_created`, `credit.expiration_transaction_created`
* `quote.created`, `quote.updated`, `quote.approval_requested`, `quote.approved`, `quote.sent`, `quote.viewed`, `quote.signed`, `quote.voided`
* `bank_account.created`, `bank_account.deleted`, `bank_account.errored`
* `custom_property.created`, `custom_property.updated`, `custom_property.deleted`, `custom_property.value_created`, `custom_property.value_updated`
* `product.created`, `product.updated`, `product.archived`, `product.recovered`, `product.deleted`
* `plan.created`, `plan.updated`, `plan.deleted`
* `coupon.created`, `coupon.updated`, `coupon.deleted`
* `pricebook.created`, `pricebook.updated`, `pricebook.deleted`
* `approval_workflow.created`, `approval_workflow.updated`, `approval_workflow.deleted`
* `approval_request.created`, `approval_request.step_approved`, `approval_request.step_rejected`, `approval_request.approved`, `approval_request.rejected`, `approval_request.cancelled`
* `daily_analytics.ready`
* `dataloader.failed`
* `aggregator.updated`, `aggregator.threshold_crossed`
* `event.price_calculated`
* `agent.run.completed`

## Consuming webhooks

Webhook calls will always be `POST` HTTPS request contains a JSON body with this format:

```json theme={null}
{
  "event_type": "<group>.<event>",
  "data": {}
}
```

Your endpoint must quickly return a 2xx (status code 200-299) response prior to any complex logic that could cause a timeout (max 15s).

Another important aspect of handling webhooks is to verify the signature and timestamp when processing them.

## Testing events

The easiest way to be more confident in your endpoint configuration is to start receiving events as quickly as possible. The "Testing" tab is here to help you to send example events to your endpoint.

<Frame>
  <img />
</Frame>

After sending an example event, you can click into the message to view the message payload, all of the message attempts, and whether it succeeded or failed.

Additionally, the Logs section is here to help you have a complete view of past call attempts with their date, status, and payload.

## Event delivery

### Replaying events

If you want to replay a single (or multiple) events, you can find the message from the UI, open the options menu next to any of the attempts, and click on "Resend".

It's a great help if your service had downtime or if your endpoint was misconfigured.

### Retry schedule

Each message is attempted based on the following schedule, where each period is started following the failure of the preceding attempt:

* Immediately
* 5 seconds
* 5 minutes
* 30 minutes
* 2 hours
* 5 hours
* 10 hours
* 10 hours (in addition to the previous)

If an endpoint is removed or disabled delivery attempts to the endpoint will be disabled as well.

### Event ordering

Hyperline doesn't guarantee delivery of events in the order in which they're generated. You can find more details about why guaranteeing order doesn't really work in [this article](https://www.svix.com/blog/guaranteeing-webhook-ordering).

Your endpoint shouldn't expect delivery of events in a specific order. We recommend designing your system in a way that doesn't require ordering. Additionally, you can use the API to fetch any missing objects (for example, you can fetch the subscription details using the ID provided in the `subscription.created` event payload).

### Static source IP addresses

In case your webhook receiving endpoint is behind a firewall or NAT, you may need to allow traffic from our webhook servers' static IP addresses.

In such scenarios, we recommend you to whitelist the following IP addresses:

```
52.215.16.239
54.216.8.72
63.33.109.123
2a05:d028:17:8000::/56
```

## Best practices

### Handling duplicate events

Webhook endpoints might occasionally receive the same event more than once. You can guard against duplicated event receipts by making your event processing [idempotent](https://en.wikipedia.org/wiki/Idempotence). One way of doing this is logging the events you've processed, and then not processing already-logged events.

### Prevent stale data

As webhooks can be retried, another update can occur once your server is finally able to process the event. Therefore, we advise you to query the latest version of the related entity upon receiving a webhook.

### Verify webhooks

Verifying webhooks is an important part of the consumption. Because of the way webhooks work, attackers can impersonate services by simply sending a fake webhook to an endpoint. This is a potential security hole for your application.

In order to prevent it, every webhook and its metadata is **signed** with a unique key for each endpoint. This signature can then be used to verify the webhook indeed comes from Hyperline, and only process it if it is.

Another potential security hole is what's called replay attacks. A replay attack is when an attacker intercepts a valid payload (including the signature), and re-transmits it to your endpoint. This payload will pass signature validation, and will therefore be acted upon.

To mitigate this attack, a timestamp (`webhook-timestamp` header) is included in every request for when the webhook attempt occurred. We recommend you reject webhooks with a timestamp that is more than five minutes away (past or future) from the current time.

**Verifying signatures**

Each webhook call includes three headers with additional information that are used for verification:

* `webhook-id`: the unique message identifier for the webhook message. This identifier is unique across all messages but will be the same when the same webhook is being resent (e.g. due to a previous failure).
* `webhook-timestamp`: timestamp in seconds since epoch.
* `webhook-signature`: the Base64 encoded list of signatures (space delimited).

**Constructing the signed content**

The content to sign is composed by concatenating the id, timestamp, and payload, separated by the full-stop character (`.`). In code, it will look something like:

```
signedContent = "${webhook_id}.${webhook_timestamp}.${body}"
```

Where `body` is the raw body of the request. The signature is sensitive to any changes, so even a small change in the body will cause the signature to be completely different. This means that you should not change the body in any way before verifying.

**Determining the expected signature**

`HMAC` with `SHA-256` is used to sign webhooks.

So to calculate the expected signature, you should HMAC the `signed_content` from above using the base64 portion of your signing secret (this is the part after the `whsec_` prefix) as the key. For example, given the secret `whsec_MfKQ9r8GKYqrTwjUPD8ILPZIo2LaLaSw` you will want to use `MfKQ9r8GKYqrTwjUPD8ILPZIo2LaLaSw`.

Here is an example of how you can calculate the signature in Node.js:

```js theme={null}
const crypto = require("crypto");

const signedContent = `${webhook_id}.${webhook_timestamp}.${body}`;
const secret = "whsec_MfKQ9r8GKYqrTwjUPD8ILPZIo2LaLaSw";

// Need to base64 decode the secret
const secretBytes = new Buffer(secret.split("_")[1], "base64");
const signature = crypto
  .createHmac("sha256", secretBytes)
  .update(signedContent)
  .digest("base64");

console.log(signature);
```

This generated signature should match one of the ones sent in the `webhook-signature` header.

This header is composed of a list of space-delimited signatures and their corresponding version identifiers. The signature list is most commonly of length one. Though there could be any number of signatures. For example:

```
v1,g0hM9SsE+OTPJTGt/tmIKtSyZlE3uFJELVlNIOLJ1OE= v1,bm9ldHUjKzFob2VudXRob2VodWUzMjRvdWVvdW9ldQo= v2,MzJsNDk4MzI0K2VvdSMjMTEjQEBAQDEyMzMzMzEyMwo=
```

Make sure to remove the version prefix and delimiter (e.g. v1,) before verifying the signature.


# Create accounting rule
Source: https://docs.hyperline.co/api-reference/endpoints/accounting/create-accounting-rule

post /v1/accounting/rules
Create a new accounting rule for account code routing or journal posting.



# Delete accounting rule
Source: https://docs.hyperline.co/api-reference/endpoints/accounting/delete-accounting-rule

delete /v1/accounting/rules/{id}
Soft-delete an accounting rule.



# Get accounting rule
Source: https://docs.hyperline.co/api-reference/endpoints/accounting/get-accounting-rule

get /v1/accounting/rules/{id}
Retrieve a single accounting rule by its identifier.



# List accounting rules
Source: https://docs.hyperline.co/api-reference/endpoints/accounting/list-accounting-rules

get /v1/accounting/rules
Retrieve existing accounting rules with optional filtering.



# Resolve accounting rule
Source: https://docs.hyperline.co/api-reference/endpoints/accounting/resolve-accounting-rule

post /v1/accounting/rules/resolve
Preview which account codes would be resolved for a given context.



# Update accounting rule
Source: https://docs.hyperline.co/api-reference/endpoints/accounting/update-accounting-rule

put /v1/accounting/rules/{id}
Update an existing accounting rule.



# Create aggregator
Source: https://docs.hyperline.co/api-reference/endpoints/aggregators/create-aggregator

post /v1/aggregators
Create a new aggregator.



# Delete aggregator
Source: https://docs.hyperline.co/api-reference/endpoints/aggregators/delete-aggregator

delete /v1/aggregators/{id}
Delete an existing aggregator.



# Get aggregator
Source: https://docs.hyperline.co/api-reference/endpoints/aggregators/get-aggregator

get /v1/aggregators/{id}
Retrieve the details of an existing aggregator.



# List aggregators
Source: https://docs.hyperline.co/api-reference/endpoints/aggregators/list-aggregators

get /v1/aggregators
Retrieve existing aggregators.



# Update aggregator
Source: https://docs.hyperline.co/api-reference/endpoints/aggregators/update-aggregator

put /v1/aggregators/{id}
Update the details of an existing aggregator.



# Get analytics
Source: https://docs.hyperline.co/api-reference/endpoints/analytics/get-analytics

get /v1/analytics
Retrieve your pre-computed account's analytics (ARR, revenues, churn, etc).



# Get bank account
Source: https://docs.hyperline.co/api-reference/endpoints/bank-accounts/get-bank-account

get /v1/bank-accounts/{id}
Retrieve a specific bank account by ID.



# List bank accounts
Source: https://docs.hyperline.co/api-reference/endpoints/bank-accounts/list-bank-accounts

get /v1/bank-accounts
Retrieve existing bank accounts.



# Create billable event
Source: https://docs.hyperline.co/api-reference/endpoints/billable-events/create-billable-event

post /v1/events
Create a new billable event.



# Create billable events
Source: https://docs.hyperline.co/api-reference/endpoints/billable-events/create-billable-events

post /v1/events/batch
Create several billable events in batch (limited to max 5000 events per request).



# Delete billable events
Source: https://docs.hyperline.co/api-reference/endpoints/billable-events/delete-billable-events

delete /v1/events
Delete existing billable events.



# Get billable event prices
Source: https://docs.hyperline.co/api-reference/endpoints/billable-events/get-billable-event-prices

get /v1/events/prices
Get previous calculation results for a billable event. You can search by either calculation_id / record_id or both.



# Get events
Source: https://docs.hyperline.co/api-reference/endpoints/billable-events/get-events

get /v1/events
Retrieve billable events filtered by event type.



# Ingest and calculate billable event prices
Source: https://docs.hyperline.co/api-reference/endpoints/billable-events/ingest-and-calculate-billable-event-prices

post /v1/events/prices
Ingest and calculate prices for a single billable event. After the first ingestion, events are not ingested again and the prices won't be calculated again. The initially calculated prices will be returned in subsequent calls.



# Simulate billable event prices
Source: https://docs.hyperline.co/api-reference/endpoints/billable-events/simulate-billable-event-prices

post /v1/events/simulate-prices
Simulate prices for a single billable event without ingesting it.



# Create company
Source: https://docs.hyperline.co/api-reference/endpoints/companies/create-company

post /v1/companies
Create a new company to which the authentication token will have access to.



# List companies
Source: https://docs.hyperline.co/api-reference/endpoints/companies/list-companies

get /v1/companies
Retrieve all companies that the authentication token has access to.



# Create promotion code
Source: https://docs.hyperline.co/api-reference/endpoints/coupons->-promotion-codes/create-promotion-code

post /v1/promotion-codes
Create a new promotion code.



# Delete promotion code
Source: https://docs.hyperline.co/api-reference/endpoints/coupons->-promotion-codes/delete-promotion-code

delete /v1/promotion-codes/{id}
Delete an existing promotion code.



# Get promotion code
Source: https://docs.hyperline.co/api-reference/endpoints/coupons->-promotion-codes/get-promotion-code

get /v1/promotion-codes/{id}
Retrieve the details of an existing promotion code.



# List promotion codes
Source: https://docs.hyperline.co/api-reference/endpoints/coupons->-promotion-codes/list-promotion-codes

get /v1/promotion-codes
Retrieve existing promotion codes.



# Update promotion code
Source: https://docs.hyperline.co/api-reference/endpoints/coupons->-promotion-codes/update-promotion-code

patch /v1/promotion-codes/{id}
Update the details of an existing promotion code.



# Create coupon
Source: https://docs.hyperline.co/api-reference/endpoints/coupons/create-coupon

post /v1/coupons
Create a new coupon.



# Delete coupon
Source: https://docs.hyperline.co/api-reference/endpoints/coupons/delete-coupon

delete /v1/coupons/{id}
Delete an existing coupon.



# Get coupon
Source: https://docs.hyperline.co/api-reference/endpoints/coupons/get-coupon

get /v1/coupons/{id}
Retrieve the details of an existing coupon.



# List coupons
Source: https://docs.hyperline.co/api-reference/endpoints/coupons/list-coupons

get /v1/coupons
Retrieve existing coupons.



# Update coupon
Source: https://docs.hyperline.co/api-reference/endpoints/coupons/update-coupon

put /v1/coupons/{id}
Update the details of an existing coupon.



# Create custom property
Source: https://docs.hyperline.co/api-reference/endpoints/custom-properties/create-custom-property

post /v1/custom-properties
Create a new custom property.



# Delete custom property
Source: https://docs.hyperline.co/api-reference/endpoints/custom-properties/delete-custom-property

delete /v1/custom-properties/{id}
Delete an existing custom property.



# List custom properties
Source: https://docs.hyperline.co/api-reference/endpoints/custom-properties/list-custom-properties

get /v1/custom-properties
Retrieve all custom properties previously created.



# Update custom property
Source: https://docs.hyperline.co/api-reference/endpoints/custom-properties/update-custom-property

put /v1/custom-properties/{id}
Update an existing custom property.



# Create credit product
Source: https://docs.hyperline.co/api-reference/endpoints/customers->-credits/create-credit-product

post /v1/customers/{id}/credits
Create a credit entity for a given product with an optional balance.



# Create credits usage
Source: https://docs.hyperline.co/api-reference/endpoints/customers->-credits/create-credits-usage

post /v1/customers/{id}/credits/{productId}/usage
Create a usage entry for a credit product. This will impact the balance of the customer by `usage_retained`.



# Get credit product
Source: https://docs.hyperline.co/api-reference/endpoints/customers->-credits/get-credit-product

get /v1/customers/{id}/credits/{productId}
Retrieve the details of an existing credit product for a customer.



# List all credit products
Source: https://docs.hyperline.co/api-reference/endpoints/customers->-credits/list-all-credit-products

get /v1/customers/credits
Retrieve credit products for all customers.



# List credit products
Source: https://docs.hyperline.co/api-reference/endpoints/customers->-credits/list-credit-products

get /v1/customers/{id}/credits
Retrieve credit products attached to a customer.



# List credit transactions
Source: https://docs.hyperline.co/api-reference/endpoints/customers->-credits/list-credit-transactions

get /v1/customers/{id}/credits/{productId}/transactions
Retrieve all credit transactions associated with a credit product.



# Purchase credits
Source: https://docs.hyperline.co/api-reference/endpoints/customers->-credits/purchase-credits

post /v1/customers/{id}/credits/{productId}/purchase
Purchase a number of credits. This action will generate an invoice and charge the customer.



# Topup credits
Source: https://docs.hyperline.co/api-reference/endpoints/customers->-credits/topup-credits

post /v1/customers/{id}/credits/{productId}/topup
Topup a number of free credits. This action will not charge the customer.



# Update credit product
Source: https://docs.hyperline.co/api-reference/endpoints/customers->-credits/update-credit-product

put /v1/customers/{id}/credits/{productId}
Update the configuration of a customer's credit product.



# Update credit topup expiration
Source: https://docs.hyperline.co/api-reference/endpoints/customers->-credits/update-credit-topup-expiration

patch /v1/customers/{id}/credits/{productId}/transactions/{transactionId}
Update the expiration date of a topup credit transaction. Only non-expired topup transactions can be updated.



# Create payment method
Source: https://docs.hyperline.co/api-reference/endpoints/customers->-payment-methods/create-payment-method

post /v1/customers/{id}/payment-methods
Import an existing customer payment method from a connected payment provider.



# Delete payment method
Source: https://docs.hyperline.co/api-reference/endpoints/customers->-payment-methods/delete-payment-method

delete /v1/customers/{id}/payment-methods/{paymentMethodId}
Delete an existing customer payment method.



# Get payment method
Source: https://docs.hyperline.co/api-reference/endpoints/customers->-payment-methods/get-payment-method

get /v1/customers/{id}/payment-methods/{paymentMethodId}
Retrieve the details of an existing customer payment method.



# List payment methods
Source: https://docs.hyperline.co/api-reference/endpoints/customers->-payment-methods/list-payment-methods

get /v1/customers/{id}/payment-methods
Retrieve payment methods attached to a customer.



# Create segment
Source: https://docs.hyperline.co/api-reference/endpoints/customers->-segments/create-segment

post /v1/customers/segments
Create a new customer segment.



# Delete segment
Source: https://docs.hyperline.co/api-reference/endpoints/customers->-segments/delete-segment

delete /v1/customers/segments/{id}
Delete an existing customer segment.



# Get segment
Source: https://docs.hyperline.co/api-reference/endpoints/customers->-segments/get-segment

get /v1/customers/segments/{id}
Retrieve the details of an existing customer segment.



# List segments
Source: https://docs.hyperline.co/api-reference/endpoints/customers->-segments/list-segments

get /v1/customers/segments
Retrieve all customer segments.



# Update segment
Source: https://docs.hyperline.co/api-reference/endpoints/customers->-segments/update-segment

patch /v1/customers/segments/{id}
Update an existing customer segment.



# Archive customer
Source: https://docs.hyperline.co/api-reference/endpoints/customers/archive-customer

put /v1/customers/{id}/archive
Archive an existing customer.



# Bulk update providers/customers mapping
Source: https://docs.hyperline.co/api-reference/endpoints/customers/bulk-update-providerscustomers-mapping

post /v1/customers/providers-bulk-update
Bulk update providers/customers mapping, make sure to check the query response to see if all customers were updated.



# Create customer
Source: https://docs.hyperline.co/api-reference/endpoints/customers/create-customer

post /v1/customers
Create a new customer.



# Create customers batch
Source: https://docs.hyperline.co/api-reference/endpoints/customers/create-customers-batch

post /v1/customers/batch
Create a batch of new customers.



# Delete customer
Source: https://docs.hyperline.co/api-reference/endpoints/customers/delete-customer

delete /v1/customers/{id}
Delete an existing customer. The customer must be archived prior to the deletion.



# Get customer
Source: https://docs.hyperline.co/api-reference/endpoints/customers/get-customer

get /v1/customers/{id}
Retrieve the details of an existing customer.



# Get customer portal
Source: https://docs.hyperline.co/api-reference/endpoints/customers/get-customer-portal

get /v1/customers/{id}/portal
Retrieve the URL of the customer portal.



# Get customer tax rates
Source: https://docs.hyperline.co/api-reference/endpoints/customers/get-customer-tax-rates

get /v1/customers/{id}/taxes/rates
Retrieve the eligible tax rates for a customer.



# Get customer valuation
Source: https://docs.hyperline.co/api-reference/endpoints/customers/get-customer-valuation

get /v1/customers/{id}/valuation
Compute aggregated valuation metrics across all active subscriptions for a customer.



# List customers
Source: https://docs.hyperline.co/api-reference/endpoints/customers/list-customers

get /v1/customers
Retrieve existing customers.



# Unarchive customer
Source: https://docs.hyperline.co/api-reference/endpoints/customers/unarchive-customer

put /v1/customers/{id}/unarchive
Unarchive an archived customer.



# Update customer
Source: https://docs.hyperline.co/api-reference/endpoints/customers/update-customer

put /v1/customers/{id}
Update the details of an existing customer.



# Create export
Source: https://docs.hyperline.co/api-reference/endpoints/exports/create-export

post /v1/exports
Prepare an export of a given type for download. You can check the export readiness status using the GET endpoint. Once the export is ready, download the export using the download endpoint.



# Download export
Source: https://docs.hyperline.co/api-reference/endpoints/exports/download-export

get /v1/exports/{exportId}/download
Download the file associated with a specific export. Pass `as_redirect=true` to receive a 302 redirect to a short-lived S3 signed URL instead of the file body.



# Get export
Source: https://docs.hyperline.co/api-reference/endpoints/exports/get-export

get /v1/exports/{exportId}
Retrieve the details of an existing export.



# List exports
Source: https://docs.hyperline.co/api-reference/endpoints/exports/list-exports

get /v1/exports
List previously created exports, most recent first.



# Create file
Source: https://docs.hyperline.co/api-reference/endpoints/files/create-file

post /v1/files
Create a new file.



# Delete file
Source: https://docs.hyperline.co/api-reference/endpoints/files/delete-file

delete /v1/files/{id}
Delete an existing file.



# Download file
Source: https://docs.hyperline.co/api-reference/endpoints/files/download-file

get /v1/files/{id}/download
Download an existing file content.



# List files
Source: https://docs.hyperline.co/api-reference/endpoints/files/list-files

get /v1/files
Retrieve existing files.



# Create component token
Source: https://docs.hyperline.co/api-reference/endpoints/integrations/create-component-token

post /v1/integrations/components/token
Create a new token for embedded components.



# Create transaction
Source: https://docs.hyperline.co/api-reference/endpoints/invoices->-transactions/create-transaction

post /v1/invoices/{id}/transactions
Create a transaction linked to an existing invoice. This may update the invoice status to paid/partially paid.



# Delete transaction
Source: https://docs.hyperline.co/api-reference/endpoints/invoices->-transactions/delete-transaction

delete /v1/invoices/{id}/transactions/{transactionId}
Delete a transaction linked to an existing invoice. Only applies to scheduled transaction.



# Charge invoice
Source: https://docs.hyperline.co/api-reference/endpoints/invoices/charge-invoice

post /v1/invoices/{id}/charge
Manually trigger the payment of the invoice.



# Create credit note
Source: https://docs.hyperline.co/api-reference/endpoints/invoices/create-credit-note

post /v1/invoices/{id}/credit-notes
Create a credit note for an existing invoice.



# Create invoice
Source: https://docs.hyperline.co/api-reference/endpoints/invoices/create-invoice

post /v1/invoices
Create a new invoice.



# Create invoices
Source: https://docs.hyperline.co/api-reference/endpoints/invoices/create-invoices

post /v2/invoices/batch
Create invoices async in batch. Results can be tracked via webhooks with the `invoice.batch.creation_succeeded` and `invoice.batch.creation_failed` events.



# Delete invoice
Source: https://docs.hyperline.co/api-reference/endpoints/invoices/delete-invoice

delete /v1/invoices/{id}
Delete an invoice in `draft` status or imported from an external source. For other statuses, the `POST /v1/invoices/{id}/void` endpoint must be used.



# Download invoice
Source: https://docs.hyperline.co/api-reference/endpoints/invoices/download-invoice

get /v1/invoices/{id}/download
Download the PDF of an existing invoice. If the invoice is in draft or open status, the PDF will be generated without redirect



# Get invoice
Source: https://docs.hyperline.co/api-reference/endpoints/invoices/get-invoice

get /v1/invoices/{id}
Retrieve the details of an existing invoice.



# List invoices
Source: https://docs.hyperline.co/api-reference/endpoints/invoices/list-invoices

get /v1/invoices
Retrieve existing invoices. By default, invoices with status `open` are not included.



# Mark as uncollectible
Source: https://docs.hyperline.co/api-reference/endpoints/invoices/mark-as-uncollectible

post /v1/invoices/{id}/uncollectible
Mark an invoice as uncollectible, useful for keeping track of bad debts that can be written off for accounting purposes.



# Update invoice
Source: https://docs.hyperline.co/api-reference/endpoints/invoices/update-invoice

patch /v1/invoices/{id}
Update an invoice in draft or grace_period status.



# Upload PDF to invoice
Source: https://docs.hyperline.co/api-reference/endpoints/invoices/upload-pdf-to-invoice

post /v1/invoices/{id}/upload
Upload a PDF file to an existing invoice.



# Validate draft invoice
Source: https://docs.hyperline.co/api-reference/endpoints/invoices/validate-draft-invoice

post /v1/invoices/{id}/validate
Send a draft invoice for payment, set the status to `to_pay` and its number. This is not reversible.



# Void invoice
Source: https://docs.hyperline.co/api-reference/endpoints/invoices/void-invoice

post /v1/invoices/{id}/void
Void an invoice in a `to_pay` status. This action generates a corresponding credit note.



# Create invoicing entity
Source: https://docs.hyperline.co/api-reference/endpoints/invoicing-entities/create-invoicing-entity

post /v1/invoicing-entities
Create a new invoicing entity to send invoices from.



# Delete invoicing entity
Source: https://docs.hyperline.co/api-reference/endpoints/invoicing-entities/delete-invoicing-entity

delete /v1/invoicing-entities/{id}
Soft deletes an invoicing entity. This action won't delete the associated invoices.



# Get invoicing entity
Source: https://docs.hyperline.co/api-reference/endpoints/invoicing-entities/get-invoicing-entity

get /v1/invoicing-entities/{id}
Retrieve a specific invoicing entity.



# List invoicing entities
Source: https://docs.hyperline.co/api-reference/endpoints/invoicing-entities/list-invoicing-entities

get /v1/invoicing-entities
Retrieve existing invoicing entities.



# Update invoicing entity
Source: https://docs.hyperline.co/api-reference/endpoints/invoicing-entities/update-invoicing-entity

put /v1/invoicing-entities/{id}
Update an existing invoicing entity.



# Authorize
Source: https://docs.hyperline.co/api-reference/endpoints/oauth2/authorize

get /oauth/authorize
Initiates OAuth authorization flow.



# Generate tokens
Source: https://docs.hyperline.co/api-reference/endpoints/oauth2/generate-tokens

post /oauth/tokens
Exchange authorization code for access token or refresh an existing token.



# Get user info
Source: https://docs.hyperline.co/api-reference/endpoints/oauth2/get-user-info

get /oauth/userinfo
Returns user information for the authenticated access token.



# OAuth callback
Source: https://docs.hyperline.co/api-reference/endpoints/oauth2/oauth-callback

get /oauth/callback
Handles authorization callback and redirects to client's registered URI.



# Register OAuth client
Source: https://docs.hyperline.co/api-reference/endpoints/oauth2/register-oauth-client

post /oauth/register
Register a dynamic OAuth client per RFC 7591.



# Revoke token
Source: https://docs.hyperline.co/api-reference/endpoints/oauth2/revoke-token

post /oauth/revoke
Revoke an access or refresh token.



# Get organisation
Source: https://docs.hyperline.co/api-reference/endpoints/organisations/get-organisation

get /v1/organisations/{id}
Retrieve the details of an existing organisation.



# Patch organisation
Source: https://docs.hyperline.co/api-reference/endpoints/organisations/patch-organisation

patch /v1/organisations/{id}
Update the details of an existing organisation.



# Create payment
Source: https://docs.hyperline.co/api-reference/endpoints/payments/create-payment

post /v1/payments
Initiate a new payment (limited to one-time): generate an invoice and charge it directly or with a checkout session



# Add products to price book
Source: https://docs.hyperline.co/api-reference/endpoints/price-books/add-products-to-price-book

post /v1/price-books/{id}/products
Add products to a price book by copying their default price configurations.



# Create price book
Source: https://docs.hyperline.co/api-reference/endpoints/price-books/create-price-book

post /v1/price-books
Create a new price book.



# Delete price book
Source: https://docs.hyperline.co/api-reference/endpoints/price-books/delete-price-book

delete /v1/price-books/{id}
Delete an existing price book.



# Get price book
Source: https://docs.hyperline.co/api-reference/endpoints/price-books/get-price-book

get /v1/price-books/{id}
Retrieve the details of an existing price book.



# List price books
Source: https://docs.hyperline.co/api-reference/endpoints/price-books/list-price-books

get /v1/price-books
Retrieve existing price books.



# Remove product from price book
Source: https://docs.hyperline.co/api-reference/endpoints/price-books/remove-product-from-price-book

delete /v1/price-books/{id}/products/{productId}
Remove a product and its price configurations from a price book.



# Update price book
Source: https://docs.hyperline.co/api-reference/endpoints/price-books/update-price-book

put /v1/price-books/{id}
Update the details of an existing price book.



# Create price configuration
Source: https://docs.hyperline.co/api-reference/endpoints/price-configurations/create-price-configuration

post /v1/price-configurations
Create a new price configuration on an existing product.



# Delete price configuration
Source: https://docs.hyperline.co/api-reference/endpoints/price-configurations/delete-price-configuration

delete /v1/price-configurations/{id}
Delete an existing price configuration.



# List price configurations
Source: https://docs.hyperline.co/api-reference/endpoints/price-configurations/list-price-configurations

get /v1/price-configurations
Retrieve existing price configurations.



# Update prices
Source: https://docs.hyperline.co/api-reference/endpoints/price-configurations/update-prices

put /v1/price-configurations/{id}/prices
Update prices of an existing price configuration.



# Archive product
Source: https://docs.hyperline.co/api-reference/endpoints/products/archive-product

put /v1/products/{id}/archive
Archive an existing product.



# Create product
Source: https://docs.hyperline.co/api-reference/endpoints/products/create-product

post /v1/products
Create a new product.



# Get product
Source: https://docs.hyperline.co/api-reference/endpoints/products/get-product

get /v1/products/{id}
Retrieve the details of an existing product. Only the first 50 price configurations are returned, to retrieve all of them use `GET /v1/price-configurations`.



# List products
Source: https://docs.hyperline.co/api-reference/endpoints/products/list-products

get /v1/products
Retrieve existing products.



# Unarchive product
Source: https://docs.hyperline.co/api-reference/endpoints/products/unarchive-product

put /v1/products/{id}/unarchive
Unarchive an archived product.



# Update product
Source: https://docs.hyperline.co/api-reference/endpoints/products/update-product

put /v1/products/{id}
Update the details of an existing product.



# Approve quote
Source: https://docs.hyperline.co/api-reference/endpoints/quotes/approve-quote

post /v1/quotes/{id}/approve
Approve an existing quote (acting as the account owner).



# Create quote
Source: https://docs.hyperline.co/api-reference/endpoints/quotes/create-quote

post /v1/quotes
Create a new quote.



# Download quote
Source: https://docs.hyperline.co/api-reference/endpoints/quotes/download-quote

get /v1/quotes/{id}/download
Download an existing quote.



# Download quote file
Source: https://docs.hyperline.co/api-reference/endpoints/quotes/download-quote-file

get /v1/quotes/{quoteId}/files/{id}/download
Download a file (attachment or manually signed file) attached to an existing quote.



# Get quote
Source: https://docs.hyperline.co/api-reference/endpoints/quotes/get-quote

get /v1/quotes/{id}
Retrieve the details of an existing quote.



# Get quote valuation
Source: https://docs.hyperline.co/api-reference/endpoints/quotes/get-quote-valuation

get /v1/quotes/{id}/valuation
Compute valuation metrics for an existing quote.



# List quotes
Source: https://docs.hyperline.co/api-reference/endpoints/quotes/list-quotes

get /v1/quotes
Retrieve existing quotes.



# Send quote
Source: https://docs.hyperline.co/api-reference/endpoints/quotes/send-quote

post /v1/quotes/{id}/send
Send an existing quote by email for signature.



# Sign quote
Source: https://docs.hyperline.co/api-reference/endpoints/quotes/sign-quote

post /v1/quotes/{id}/sign
Manually mark the quote as signed externally. Built-in Hyperline signature flow won't be used.



# Void quote
Source: https://docs.hyperline.co/api-reference/endpoints/quotes/void-quote

post /v1/quotes/{id}/void
Void an existing quote.



# Get subscription phase
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions->-phases/get-subscription-phase

get /v2/subscriptions/{id}/phases/{phaseId}
Retrieve the details of a phase for an existing subscription.



# List subscription phases
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions->-phases/list-subscription-phases

get /v2/subscriptions/{id}/phases
Retrieve the details of the phases for an existing subscription.



# Transition subscription to next phase
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions->-phases/transition-subscription-to-next-phase

post /v2/subscriptions/{id}/next-phase
Update a subscription and transition it to the next available phase.



# Get subscription template
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions->-templates/get-subscription-template

get /v1/subscriptions/templates/{id}
Retrieve an existing subscription template with its configurations details.



# List subscription templates
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions->-templates/list-subscription-templates

get /v1/subscriptions/templates
Retrieve existing subscription templates.



# Cancel subscription transition
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions->-transitions/cancel-subscription-transition

post /v2/subscriptions/transitions/{id}/cancel
Cancel a scheduled subscription transition.



# Create subscription transition
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions->-transitions/create-subscription-transition

post /v2/subscriptions/transitions
Transition a subscription to another subscription, configured from a subscription, a plan or a template. If the application_schedule is `immediately`, the transition is applied right away.



# Get subscription transition
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions->-transitions/get-subscription-transition

get /v2/subscriptions/transitions/{id}
Retrieve the details of an existing subscription transition.



# List subscription transitions
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions->-transitions/list-subscription-transitions

get /v2/subscriptions/transitions
Retrieve existing subscription transitions.



# Activate subscription
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions/activate-subscription

post /v1/subscriptions/{id}/activate
Manually start a subscription for the first time.



# Cancel subscription
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions/cancel-subscription

post /v1/subscriptions/{id}/cancel
Cancel an existing subscription.



# Create subscription
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions/create-subscription

post /v2/subscriptions
Create a new subscription from a plan or manually with products.



# Create subscription update
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions/create-subscription-update

post /v1/subscriptions/{id}/update
Create an update to apply on an existing subscription.



# Create subscription updates
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions/create-subscription-updates

post /v1/subscriptions/{id}/update-many
Create multiple updates to apply at once to an existing subscription.



# Get subscription
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions/get-subscription

get /v2/subscriptions/{id}
Retrieve the details of an existing subscription.



# Get subscription valuation
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions/get-subscription-valuation

get /v1/subscriptions/{id}/valuation
Compute valuation metrics for an existing subscription.



# List subscriptions
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions/list-subscriptions

get /v2/subscriptions
Retrieve existing subscriptions. By default, draft, voided, and cancelled subscriptions are not included.



# Pause subscription
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions/pause-subscription

post /v1/subscriptions/{id}/pause
Pause a subscription.



# Reactivate subscription
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions/reactivate-subscription

post /v1/subscriptions/{id}/reactivate
Reactivate a paused subscription.



# Refresh seat products
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions/refresh-seat-products

post /v2/subscriptions/{id}/refresh-seat-products
Triggers 'count' updates on connected seat products within the subscription. This action will use the dataloader query to retrieve and update the number of units for each seat product.



# Refresh subscriptions
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions/refresh-subscriptions

post /v1/subscriptions/refresh
Triggers refresh of subscriptions usage data and related open invoices. This action is used when the automatic billing update upon ingestion option is disabled for the account.



# Reinstate subscription
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions/reinstate-subscription

post /v1/subscriptions/{id}/reinstate
Reinstate an existing subscription scheduled for cancellation.



# Renew subscription
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions/renew-subscription

post /v1/subscriptions/{id}/renew

This action will move the subscription into the future up to a specific date (exclusive), as if the renewals had occurred. As a result, the corresponding future invoices will be generated.

If the subscription is currently pending, this action will activate it. A limit of 36 renewals applies.



# Simulate subscription updates
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions/simulate-subscription-updates

post /v1/subscriptions/{id}/simulate-updates
Simulate the effect of updates on a subscription without actually applying them.



# Update subscription
Source: https://docs.hyperline.co/api-reference/endpoints/subscriptions/update-subscription

put /v2/subscriptions/{id}
Update configuration of a subscription including phases and products.



# Get tax rate
Source: https://docs.hyperline.co/api-reference/endpoints/taxes/get-tax-rate

get /v1/taxes/rates/{id}
Retrieve the details of an existing custom tax rate.



# List tax rates
Source: https://docs.hyperline.co/api-reference/endpoints/taxes/list-tax-rates

get /v1/taxes/rates
Retrieve existing custom tax rates.



# Create app
Source: https://docs.hyperline.co/api-reference/endpoints/third-party-apps/create-app

post /v1/apps
Create a new third-party app.



# Delete app
Source: https://docs.hyperline.co/api-reference/endpoints/third-party-apps/delete-app

delete /v1/apps/{id}
Delete an existing third-party app.



# List apps
Source: https://docs.hyperline.co/api-reference/endpoints/third-party-apps/list-apps

get /v1/apps
Retrieve existing third-party apps.



# Update app
Source: https://docs.hyperline.co/api-reference/endpoints/third-party-apps/update-app

put /v1/apps/{id}
Update an existing third-party app.



# Get user role
Source: https://docs.hyperline.co/api-reference/endpoints/users->-roles/get-user-role

get /v1/users/roles/{id}
Retrieve the details of an existing user role.



# List user roles
Source: https://docs.hyperline.co/api-reference/endpoints/users->-roles/list-user-roles

get /v1/users/roles
Retrieve existing user roles.



# Get user
Source: https://docs.hyperline.co/api-reference/endpoints/users/get-user

get /v1/users/{id}
Retrieve the details of an existing user.



# List users
Source: https://docs.hyperline.co/api-reference/endpoints/users/list-users

get /v1/users
Retrieve existing users.



# Create wallet
Source: https://docs.hyperline.co/api-reference/endpoints/wallets/create-wallet

post /v1/wallets
Create a new wallet.



# Get wallet
Source: https://docs.hyperline.co/api-reference/endpoints/wallets/get-wallet

get /v1/wallets/{id}
Retrieve the details of an existing wallet.



# Get wallet settings
Source: https://docs.hyperline.co/api-reference/endpoints/wallets/get-wallet-settings

get /v1/wallets/settings
Retrieve the global settings of the wallets.



# List wallet transactions
Source: https://docs.hyperline.co/api-reference/endpoints/wallets/list-wallet-transactions

get /v1/wallets/{id}/transactions
Retrieve all transactions of an existing wallet.



# List wallets
Source: https://docs.hyperline.co/api-reference/endpoints/wallets/list-wallets

get /v2/wallets
Retrieve existing wallets.



# Load wallet
Source: https://docs.hyperline.co/api-reference/endpoints/wallets/load-wallet

post /v1/wallets/{id}/load
Load credits on an existing wallet. The related customer must have an active payment method.



# Revert wallet load
Source: https://docs.hyperline.co/api-reference/endpoints/wallets/revert-wallet-load

post /v1/wallets/{id}/transactions/{transactionId}/revert
Revert a credit wallet transaction. Voids the related credit note/document and creates a debit transaction.



# Update wallet
Source: https://docs.hyperline.co/api-reference/endpoints/wallets/update-wallet

put /v1/wallets/{id}
Update the details of an existing wallet.



# Update wallet settings
Source: https://docs.hyperline.co/api-reference/endpoints/wallets/update-wallet-settings

patch /v1/wallets/settings
Update the global settings of the wallets.



# Create webhook endpoint
Source: https://docs.hyperline.co/api-reference/endpoints/webhooks/create-webhook-endpoint

post /v1/webhooks/endpoints
Create a new webhook endpoint.



# Delete webhook endpoint
Source: https://docs.hyperline.co/api-reference/endpoints/webhooks/delete-webhook-endpoint

delete /v1/webhooks/endpoints/{id}
Delete an existing webhook endpoint.



# Get webhook endpoint
Source: https://docs.hyperline.co/api-reference/endpoints/webhooks/get-webhook-endpoint

get /v1/webhooks/endpoints/{id}
Retrieve an existing webhook endpoint.



# List webhook endpoints
Source: https://docs.hyperline.co/api-reference/endpoints/webhooks/list-webhook-endpoints

get /v1/webhooks/endpoints
Retrieve all webhook endpoints.



# List webhook messages
Source: https://docs.hyperline.co/api-reference/endpoints/webhooks/list-webhook-messages

get /v1/webhooks/messages

Retrieve all webhook messages sent.

Please note that, by default, this endpoint is limited to retrieving 90 days' worth of data relative to now. Messages that date back more than 90 days are still accessible, but their payloads are expunged.
If an iterator is provided, the endpoint retrieves data spanning 90 days before/after the time indicated by the iterator ID. If you require data beyond those time ranges, you will need to explicitly set the before or after parameter as appropriate.




# Update webhook endpoint
Source: https://docs.hyperline.co/api-reference/endpoints/webhooks/update-webhook-endpoint

put /v1/webhooks/endpoints/{id}
Update an existing webhook endpoint.



# Product updates June, 2025
Source: https://docs.hyperline.co/changelog/2025-06



## Multi-Factor Authentication (MFA)

Hyperline now supports advanced authentication via Multi-Factor Authentication (MFA or 2FA) for our enterprise clients. Supported methods include one-time passwords (OTP), one-time codes via email, and biometric authentication (e.g., Touch ID or passkeys).

<img />

Once MFA is activated, it will be enforced for all account members at their next login. If a user belongs to multiple accounts, MFA will be required for each.

## Update subscription phases

Subscription future phases can now be updated. Additionally, you can add new phases or remove existing ones. This allows you to plan contract changes in advance, such as pricing updates or multi-year configurations.

<img />

## Record cancellation reason

You can now record the reason for cancelling a subscription. This will be displayed in the subscription details page and accessible from the API.

<img />

## New bundle pricing model

The bundle pricing model is now available for seat-based products. This allows you to configure predefined bundles with specific quantity/price combinations, making only those options available when creating new quotes and subscriptions.

<img />

## Edit footer invoice

In addition to the global invoice legal/additional information global settings, you can now edit these footer sections of each invoice directly in the invoice editor. This allows for advanced invoice customization to meet ad-hoc needs.

<img />

## Switch between B2C or B2B on public pages

Public pages (customer portal, checkout, and quote pages) now allow your customers to select between B2C (person) and B2B (corporate) typologies. This selection will determine the required form fields during these flows, and categorize more accurately the customers in Hyperline.

<img />

## ChorusPro auto-transmission

As part of e-invoicing regulations, Hyperline now supports the automatic transmission of invoices to ChorusPro for Business-to-Government (B2G) customers. Until now, only PDF/XML file generation was available — this new capability removes the need for any manual action on the ChorusPro side by finance teams.


# Product updates July, 2025
Source: https://docs.hyperline.co/changelog/2025-07



## Apple Pay / Google Pay

Hyperline now supports Apple Pay and Google Pay, enabling frictionless payments and removing the need to manually enter card details. With these methods, customers can also save their card for future use. The payment flow works the same as with credit or debit cards.

<img />

## More filters

We've added new filters on list pages:

* Customers can now be filtered by integration.
* Invoices can now be filtered by plan and integration.
* Subscriptions can now be filtered by product and coupon.

<img />

## Manage customer files via the API

You can now list, create, delete, and download customer files through the API. This allows you to programmatically manage files and build advanced use cases for your product on top of Hyperline.

<img />

## Custom quote file names

The name of a downloaded quote file can now be customized for your account.

<img />

## Import external payment methods

Payment methods collected outside of Hyperline (for example, via an embedded PSP form in your product) can now be imported into Hyperline using the API.


# Product updates August, 2025
Source: https://docs.hyperline.co/changelog/2025-08



## Edit subscription phases

You can now add, edit, and delete subscription phases for active subscriptions directly from the subscription update page. This makes it easier to customize phases to better align with each customer or contract's future needs.

<img />

## Prefill quantity from plan

Plans with seat-based products can now include a preconfigured quantity. When the plan is used to create a subscription, the quantity will be automatically prefilled—no manual input required.

<img />

## Preview invoices and quotes

We improved the PDF preview of invoices and quotes by clearly highlighting the displayed language. You can now easily switch between the account language (legal) and the customer's language with a single click when both are different.

<img />

## Product order in subscriptions

The order of products in a subscription can now be adjusted during creation. Simply move products up or down to control the display order, which will be reflected in related quotes and invoices.

<img />

## ChartMogul integration

[ChartMogul](https://www.chartmogul.com?utm_source=hyperline) now natively supports Hyperline. Benefit from all ChartMogul capabilities to analyze your subscription revenue from your Hyperline data.

<img />

## Schedule subscription changes

It's now possible to schedule subscription changes for a specific date using the API. This allows you to programmatically plan updates in advance and build more advanced subscription flows.

## Support for Stripe Link

Hyperline now supports Stripe Link, a Stripe-specific payment method that can be automatically imported and used to process invoice charges in Hyperline.


# Product updates September, 2025
Source: https://docs.hyperline.co/changelog/2025-09



## Subscription templates

We are progressively rolling out a subscription templates module, introducing a new way to preconfigure subscriptions with their full set of options and capabilities. Similar to plans, they allow subscriptions to be assigned in a single click and can be used in quote templates.

The key difference from plans is that all subscription options available in the subscription assignment flow are included in these templates (phases, contracts, advanced options, etc.), removing existing limitations and moving toward a broader concept of templates. Plans will be gradually discontinued.

<img />

*Contact our support if you are interested.*

## Auto top-up on credits

Customer credit balances can now be automatically topped up, either from an existing catalog price or a custom one. These options are available both in the UI and via the API.

<img />

## Relative duration on coupons

Coupons within subscriptions can now be configured with a relative duration (e.g., 6 months). You can now set them to apply once, for a fixed duration, or for the entire phase or subscription period.

<img />

## Custom quote name

Clients can now customize the quote name on the document — for example, renaming “Quote” to “Contract” or removing the quote number displayed.

<img />

The configuration of this name is available in all supported languages.

<img />

## Uncollectible invoice

Invoices can now be marked as uncollectible, allowing you to track bad debts that may be written off for accounting purposes. An uncollectible invoice can still be paid by the customer (it remains “to pay”).

<img />

## Non-recurring subscriptions

Hyperline subscriptions can now contain one-time products only, allowing you to represent customer contracts and terms, or include only credit-based products — all without recurring usage.

<img />

## Transition options on quote update

When configuring a quote for a subscription update, you now have different options to transition from the current configuration to the new one:

* Direct: a new billing cycle starts when the quote is signed, with no transition invoice (no refund from the previous phase and no prorated charge for the new phase).
* Pro-rata: the default behavior until now — billing cycles are preserved when possible, and a transition invoice with prorations is issued at quote signature. This remains the default behavior.

## Transaction synchronization with accounting software

When using an integration with accounting software, you now have the flexibility to configure the synchronization direction between Hyperline and your accounting system.

<img />

## UI updates

We've rolled out several UI improvements:

* Added a secondary navigation bar for each product category
* Moved audit pages to the main navigation
* Added filters to the products page
* Updated status iconography for quotes, invoices, and transactions


# Product updates October, 2025
Source: https://docs.hyperline.co/changelog/2025-10



## Transactions page

We added a brand-new page in Hyperline to track transactions at the account level. This page lists all transactions that occurred in your account, including payments and refunds, providing a clear overview of your cash activity. Filters and export options are also available.

<img />

## Subscription versions

We introduced subscription versions to help you track changes to your subscriptions over time. Each time a subscription is updated, a new version is created, allowing you to view the full history of changes made to that subscription.

<img />

## Accounting integrations observability

We improved the observability of our accounting integrations by adding detailed logs in case of issues. This helps you clearly monitor syncs and quickly identify and resolve any problems that may arise.

<img />

## Edit current subscription phase

Just like with future phases, you can now edit the current phase of a subscription.

<img />

## E-invoicing Spain and Belgium

Automated e-invoicing transmission is now available for Spain and Belgium. We now send your invoices directly to the tax authorities in these countries, ensuring compliance with local regulations.

<img />

## Coupons improvements

We made several improvements to the coupons feature. Coupons can now be applied with a relative duration (e.g., for 3 months), and you can choose which line items the coupon applies to when creating or editing an invoice in the visual editor.

<img />

Additionally, you can now create invoices with coupons using the API.

## Bank account error

We now send an email to the “Email for technical alerts” address (configured in the email settings) when a connected bank account cannot be refreshed. This proactive notification helps you reconnect your account promptly and ensure invoice reconciliation continues to work seamlessly.

## Update on parent invoices

From now on, in the context of organization-based billing, when a parent invoice includes products from a child customer, the child customer's name will be added as a prefix to the corresponding product (e.g., ChildCustomerA - Pro Subscription).


# Product updates November, 2025
Source: https://docs.hyperline.co/changelog/2025-11



## Insights

Hyperline now offers a full Insights module that provides a comprehensive overview of your financial and revenue metrics.

The **Financial page** includes cash-flow visibility, MRR and debt evolution, aged balances, and complete breakdowns of your revenue and accounts receivable, as well as detailed MRR analytics including new, expansion, contraction, lost, and net changes.

<img />

The **Revenue page** provides in-depth insights into your revenue streams, including breakdowns by product, currency, and customer.

<img />

*This module is in beta. Contact our support if you are interested.*

## Attio integration

Hyperline now natively supports [Attio](https://www.attio.com?utm_source=hyperline) CRM.

<img />

The Hyperline Attio app enables you to create custom quotes or manage subscriptions directly from your Attio deals or companies using pre-built actions. Additionally, the integration can automatically sync your Hyperline quotes, subscriptions, and invoices into Attio as custom objects.

[More details in the documentation](../integrations/attio)

## Reconcile from bank statements

Automated invoice reconciliation from bank accounts has long been available in Hyperline, including the ability to validate matches from each invoice. Hyperline now also supports reconciliation from bank statements.

<img />

From a dedicated transactions page listing inbound transactions from your connected bank accounts, you can now reconcile invoices with granular manual control and have a overview of all your connected bank accounts balance.

## Quote countersigner

A quote countersigner can now be configured in the settings (first name, last name, and email). When a quote is signed by your customer, if a countersigner is configured, we automatically countersign the quote (i.e. apply an additional signature) before finalising the full quote signature.

<img />

## Exports API

You can now [trigger and download exports](../api-reference/endpoints/exports/create-export) of pre-built Hyperline reports (including aged balances, revenue per product/line item/country, line-by-line revenue, etc.) directly from the API. This enables you to automate data extraction from Hyperline for use in your own systems or for further analysis.

All report exports now support optional date range filtering via `period_start` and `period_end` parameters, allowing you to extract data for specific time periods.

In addition, [customers](../api-reference/endpoints/customers/list-customers), [invoices](../api-reference/endpoints/invoices/list-invoices), [subscriptions](../api-reference/endpoints/subscriptions/list-subscriptions), and [quotes](../api-reference/endpoints/quotes/list-quotes) can also be exported via the API using the list endpoints with advanced filtering options.

## Custom subscription ARR and contract value

Hyperline provides automatic calculation of Annual Recurring Revenue (ARR) and contract value for subscriptions out of the box, based on their pricing and billing cycles. However, there are scenarios where you may want to override these automatic calculations. Hyperline now allows you to set custom values for both ARR and contract value on a per-subscription basis, in addition to displaying them in the subscription overview.

<img />

## Update subscriptions

We've begun rolling out new flows for updating existing subscriptions, offering both simpler and more advanced options. You can now update a subscription using an existing template (or plan) or edit subscription details with enhanced versioning support.

<img />

This change is the first step in a broader revamp of our subscription update flows, aimed at making them more flexible and easier to use — including the ability to schedule changes in advance and preview their impact on upcoming invoices.

## Advanced Exact Online settings

In Exact Online, a yearly invoice spanning 13 calendar months (e.g., 2025-11-19 to 2026-11-18) is recognized over 13 months instead of 12, resulting in incorrect monthly revenue recognition. Hyperline now supports an advanced setting to adjust this behavior. When this setting is enabled, the invoice period end date for yearly invoices is adjusted (e.g., to 2026-10-31 instead of 2026-11-18) so that revenue is recognized over 12 months.


# Product updates December, 2025
Source: https://docs.hyperline.co/changelog/2025-12



## Scheduled subscription updates

You can now schedule subscription updates for a future date, allowing you to prepare changes in advance and have them automatically applied at the right time.

<img />

When preparing the update, preview the impact on upcoming invoices before confirming the changes.

<img />

## US bank account reconciliation

Automatic reconciliation of bank transactions with invoices has been available for EU countries for a while—we've now extended this capability to US bank accounts.

Hyperline connects to over 5,000 banks in the US, automatically matching received transactions with your invoices.

<img />

We've also added the ability to hide synced transactions you don't need to see, keeping your view clean and focused.

## Dark mode

A new dark mode is now available for the Hyperline interface. Whether you prefer a darker aesthetic or want to reduce eye strain during long sessions, you can switch between light and dark themes from your profile settings.

<img />

## Credit wallet from credit note

When issuing a credit note, you can now credit the corresponding amount directly to the customer's wallet. This balance will automatically apply to their future invoices.

<img />

## Wallet auto-load

Wallets can now be automatically topped up when the projected balance falls below a defined threshold. Combined with the existing interval-based auto-load, this gives you more flexibility in managing wallet balances.

We've also added a new webhook to notify you when a wallet's projected balance drops below the threshold.

## Insights export

You can now export data from the Insights module to CSV files. Whether you need to share metrics with your team, build custom reports, or integrate with external tools, all your analytics data is just a click away.

<img />

## Process outstanding invoices on payment method update

When updating a customer's default payment method, you can now choose to immediately process any outstanding invoices with the new method.

Additionally, you can configure the default behavior at your account level to automatically pay (or not) outstanding invoices when customers update their payment method through their portal.

<img />


# Product updates January, 2026
Source: https://docs.hyperline.co/changelog/2026-01



## Customer portal authentication

You can now require customers to authenticate before accessing the customer portal. When enabled, customers must verify their email address through a secure link sent via email before they can view their billing information.

This adds an extra layer of security, ensuring only authorized users can access sensitive billing data.

<img />

Additionally, the link expiration duration is now configurable, allowing you to automatically expire access links after a specified period (in minutes). This reduces the risk of unauthorized access through outdated links.

## Quote approval workflows

The quote approval system now supports **advanced approval workflows**, giving sales and finance teams more control over quote validation before it reaches the customer.

<img />

You can now build **multi-step approval processes** with sequential steps and triggered automatically based on **custom rules** that you can combine with AND/OR logic.

*[Learn more about quote approval](../docs/quotes/approval)*

### Slack integration for approval workflows

You can now connect Slack to Hyperline and receive approval notifications directly in your channels. When a quote requires approval, the configured Slack channel receives a notification with all relevant context — quote details, customer name, requester, and a direct link to review the quote.

<img />

Learn more in the [Slack integration documentation](../integrations/slack).

## Filter for expired quotes

A new filter is now available on the quotes list to quickly find **expired quotes**. This makes it easier to identify quotes that need attention — whether to follow up with customers or update expiration dates.

## Merge users

You can now **merge duplicate users** in your Hyperline account. This is useful when the same team member has been created multiple times — for example, from different CRM integrations. Merging consolidates their activity and permissions into a single profile.

<img />

## Custom payment initiation delay per customer

The payment initiation delay (grace period between invoice creation and payment collection) can now be configured **at the customer level**, overriding the global setting. This gives you more flexibility to accommodate specific customer agreements or payment terms.

<img />


# Product updates February, 2026
Source: https://docs.hyperline.co/changelog/2026-02



## MCP server

The Hyperline MCP server is now generally available. Connect your AI tools to Hyperline using the Model Context Protocol (MCP), with more than 100 tools to interact with your billing data — whether for reporting, analysis, or automation.

<img />

Learn more about the [MCP server](../api-reference/docs/ai/mcp)

## Subscription update with quotes revamped

As part of our subscription update flow revamp, we integrated quotes as a validation step when transitioning to a new subscription. You can now select when the subscription update will take effect, not only starting on quote signature but on any date in the future.

<img />

This new flow makes the quote for upsell, renewal or modification process simpler and more intuitive, especially when planning future changes. Read more about the way it works on the [dedicated documentation page](/docs/quotes/subscription-update).

## Custom invoice notes in subscriptions

<img />

You can now define a custom note when configuring a subscription — including from a quote — that will appear on the generated invoices and credit notes. This allows you to add additional context that is automatically carried over to every document.

## Integration tracking in audit logs

<img />

Audit logs now show which integration performed each action. For example, when a customer is created via your CRM, the log now displays the actual integration instead of a generic "System" label.

## More filters in list pages

We added a range of new filters to the customers and subscriptions list pages.

<img />

You can now filter customers by **tax ID**, **external ID presence**, and **parent or children relationships**. Both customers and subscriptions can be filtered by custom properties, and subscriptions can additionally be filtered by free trial status or draft invoice generation.

## Insights improvements

<img />

The Insights module has been enhanced with improved visualizations, including a refined aged balances heatmap with dark-mode support, clearer empty states across charts, and more intuitive navigation in revenue and MRR tables. Chart readability has also been improved with consistent sizing and better axis rendering.


# Product updates March, 2026
Source: https://docs.hyperline.co/changelog/2026-03



## Slack notifications

You can now configure notification rules in the Slack integration to automatically send messages when specific events occur in Hyperline — such as an approval request, an invoice being paid, a quote being signed, or a dataloader error.

<Frame>
  <img alt="Slack Notifications" />
</Frame>

Each rule combines a trigger event, a Slack channel, and a message template, giving you full control over what gets notified and where.

[*Learn more about Slack notifications*](../integrations/slack)

## Hyperline CLI

Hyperline is now available as a [CLI tool](https://www.npmjs.com/package/@hyperline/cli), designed to work seamlessly with AI coding agents like Claude. The CLI provides a lightweight, token-efficient way for agents to interact with your billing data — listing customers, invoices, events, and more using simple terminal commands.

<Frame>
  <img alt="Cli" />
</Frame>

Compared to MCP integrations, the CLI avoids context overload and naming conflicts with other tools, resulting in faster and more reliable agent responses, especially on complex multi-step queries.

[*Learn more about the Hyperline CLI*](../api-reference/docs/ai/cli)

## Bonjour 🇫🇷

Hyperline is now fully available in French. User language can be changed from the Profile settings.

<Frame>
  <img alt="French" />
</Frame>

This completes the existing support for the 8 supported languages (English, French, German, Italian, Spanish, Polish, Portuguese and Dutch) of the customer public pages.

## Aggregators catalog

Aggregators for usage-based billing now have their own dedicated section under Usage > Aggregators, separate from the product creation form. You can create, edit, and manage aggregators independently, see which products reference each one, and reuse the same aggregator across multiple products.

<Frame>
  <img alt="Usage Aggregators" />
</Frame>

This makes metering configuration easier to maintain as your catalog grows, with a clearer separation between usage tracking and product setup.

[*Learn more about aggregators*](../docs/usage/aggregators)

## Multi-aggregator credits

Credit products can now be linked to multiple aggregators, allowing different event types to consume different credit amounts from the same balance. This is especially useful when a single credit pool covers several types of usage.

<Frame>
  <img alt="Multi Aggregators" />
</Frame>

We also introduced a new chart-based display for credit balances and an improved transactions table with invoice details and an exploration modal.

## Zoho Books integration

<Frame>
  <img alt="Hyperline Zoho Books" />
</Frame>

Zoho Books is now supported as an accounting integration, with the same scope as our existing accounting connectors — automatic invoice and credit note synchronization.

[*Learn more about the Zoho Books integration*](/integrations/zoho-books)

## Subscription linking on invoices

You can now link or unlink subscriptions directly from the invoice creation and editing form, making it easier to associate invoices with the right subscription for reporting purposes.

<Frame>
  <img alt="Linked Subscription" />
</Frame>

The invoice form has also been improved with automatic period computation, smarter defaults, and a cleaner layout for payment methods and line items.

[*Learn more about invoice management*](../docs/invoices/manage)

## Renewals report

<Frame>
  <img alt="Renewals Report" />
</Frame>

A new **Renewals** report is now available in the Insights module, helping you track upcoming and past subscription renewals at a glance.

## API idempotency keys

API requests now support idempotency keys, allowing you to safely retry requests without risk of duplicate operations. This is particularly useful for critical actions like invoice creation, and follows a common API standard for reliable integrations.

[*Learn more about idempotent requests*](/api-reference/docs/idempotent-requests)

## Quote price tier display

<Frame>
  <img alt="Quote Price Tiers" />
</Frame>

When building a quote, you can now configure which price tiers are displayed for each line item: all tiers, only the matching tiers based on quantity, or none. This gives you more control over the level of pricing detail your customers see.


# Product updates April, 2026
Source: https://docs.hyperline.co/changelog/2026-04



## Customer segments

Customer segments let you slice your customer base into dynamic, rule-based groups — for example "Enterprise customers in France paying by direct debit" or "All customers with a parent company".

Segments can then be used to filter the customers list or in the Insights module for granular analysis.

<Frame>
  <img alt="Customer Segments" />
</Frame>

[*Learn more about customer segments*](../docs/customers/segments)

## Adyen integration

Hyperline now supports Adyen as a payment provider to collect payments from your customers. Card, SEPA Direct Debit and Bacs Direct Debit are all supported.

<Frame>
  <img alt="Adyen Integration" />
</Frame>

[*Learn more about the Adyen integration*](../integrations/adyen)

## File summary

When uploading files to the customer files module, a summary is now automatically generated and displayed so you can understand the content of each file at a glance.

<Frame>
  <img alt="File Summary" />
</Frame>

## Minimum invoice fee behavior

You can now configure how the minimum invoice fee is applied on subscription invoices: either **replace** (the previous behavior) or **adjustment** (new), which keeps the original line item details and adds an extra minimum fee adjustment line.

## Multiple payment methods on checkout

Customers can now select which payment method to use on a checkout, or add a new one. Checkouts were previously limited to a single payment method.

<Frame>
  <img alt="Checkout Multi Payment Method" />
</Frame>

## Draft invoices for one-off quotes

Draft invoices can now be generated for one-off quotes, giving you full control before finalizing the invoice after quote signature.

In addition, quote value with tax can be displayed for this type of quote with a dedicated new option.

## Improvements to filters on custom properties

The filtering group for custom properties has been improved to:

* Support all custom property types (text, number, date, etc.) with smart logic for each — for example partial match on text-based properties.
* Be easily replicated across pages — now available on Customers and Products in addition to the existing pages.

<Frame>
  <img alt="Custom Property Filter" />
</Frame>

## Parent company details on quotes

When a customer has a parent company, the parent's address is now displayed on the quote alongside the customer's details.

## Valuation APIs

New endpoints have been added to the API to retrieve the valuation of a customer, quote or subscription, with pre-computed revenue metrics (contract value, recurring contract value, ARR, etc.) and period-level breakdown granularity.


# Chart of accounts
Source: https://docs.hyperline.co/docs/accounting/accounts

Manage the general ledger accounts used in your Hyperline accounting ledger

Each ledger has a chart of accounts — the list of GL (General Ledger) accounts that Hyperline uses when posting journal entries. Accounts are referenced in your [accounting rules](./rules) to determine which account receives each debit or credit.

## Default account sets

When you create a ledger, Hyperline can pre-populate its chart of accounts with a standard set of accounts matching your chosen accounting standard:

| Standard         | Included accounts                                                        |
| ---------------- | ------------------------------------------------------------------------ |
| IFRS             | International template (1000s assets, 4000s revenue, 6000s expenses)     |
| Local GAAP       | International template (same as IFRS)                                    |
| US GAAP          | ASC 606 revenue accounts with CECL allowance for credit losses (ASC 326) |
| UK GAAP          | FRS 102 naming (Trade Debtors, Deferred Income, VAT Output)              |
| FR GAAP          | Plan Comptable Général codes (512000, 706100, 706200, etc.)              |
| Management       | M-codes for ARR/MRR bucketing (new, expansion, churn)                    |
| Consolidation    | Minimal set for intercompany and adjustment entries                      |
| Audit adjustment | Same as consolidation                                                    |

You can modify these defaults at any time. Default account sets also come with a matching set of default [accounting rules](./rules) pre-configured for those accounts.

## Account types

Hyperline supports the following GL account types:

| Type               | Description                                                     |
| ------------------ | --------------------------------------------------------------- |
| `Asset`            | Cash, accounts receivable, and other resources owned            |
| `Contra Asset`     | Offsets an asset account (e.g. allowance for doubtful accounts) |
| `Liability`        | Deferred revenue, tax payable, customer credits                 |
| `Contra Liability` | Offsets a liability account                                     |
| `Equity`           | Retained earnings, share capital                                |
| `Revenue`          | Subscription revenue, usage revenue, one-off fees               |
| `Contra Revenue`   | Discounts, refunds, promotional adjustments                     |
| `Expense`          | Bad debt, payment processing fees                               |

## Add an account

Go to **Accounting** > **Settings** > **Accounts** and click **Add account**.

<Frame>
  <img />
</Frame>

Each account requires:

* **Code** — a unique identifier within the ledger (e.g. `4000`, `706100`)
* **Name** — a descriptive label (e.g. "Subscription Revenue")
* **Type** — one of the account types listed above

## Edit an account

Click the edit icon next to any account in the accounts list. You can update the code, name, and type at any time.

## Delete an account

Click the delete icon next to the account and confirm.

<Warning>Accounts with existing journal entry lines cannot be deleted.</Warning>

## Sync accounts from your accounting provider

An existing chart of accounts can be pulled directly from the provider instead of creating accounts manually.

<Info>
  The **Sync accounts** button only appears once you have connected an accounting integration. Go to **Settings** > **Integrations** to connect your provider first.
</Info>

Go to **Accounting** > **Settings** > **Accounts** and click **Sync accounts**.

Hyperline will fetch the current chart of accounts from the provider and import the accounts into your ledger. [Supported providers](/integrations/overview#accounting-software) include Xero, QuickBooks, Exact Online, Pennylane, Zoho Books, etc. You can then reference these accounts in your rules and map them to Hyperline's standard account roles (accounts receivable, revenue, deferred revenue, etc.).

<Tip>
  Syncing accounts from your provider ensures that account codes match exactly —
  which is required for journal entries to post correctly in your external
  accounting software.
</Tip>


# Journal entries
Source: https://docs.hyperline.co/docs/accounting/entries

Browse journal entry lines and drill into the details of each entry

The journal entries view lets you explore all activity for a specific GL account within a selected quarter. You access it by clicking **View journal entries** from the accounts list in a ledger.

<Frame>
  <img alt="Journal entries view" />
</Frame>

The view opens as a side panel with two panels:

* **Left** — a paginated list of journal entry lines for the selected account and quarter, with filters
* **Right** — the full details of the selected entry

## Left panel — entry lines

The header shows the account and quarter context: `[Code] - [Account Name] / Journal entries / Q[N] YYYY`.

Each row in the list represents a single journal entry line and shows:

| Column            | Description                                                                 |
| ----------------- | --------------------------------------------------------------------------- |
| **Journal entry** | Entry number (e.g. `JE-001`)                                                |
| **Entry date**    | Date of the journal entry                                                   |
| **Status**        | `Posted` (green) or `Draft` (gray); posted entries include the posting date |
| **Rule**          | Code of the accounting rule that generated the line                         |
| **Debit**         | Amount if the line is a debit; `—` otherwise                                |
| **Credit**        | Amount if the line is a credit; `—` otherwise                               |

### Filters

Use the filters dropdown to narrow results:

* **Type** — filter by `Debit` or `Credit` lines
* **Date range** — filter by entry date (`date__gte` / `date__lte`)
* **Search** — search by invoice number, customer, or amount

## Right panel — entry details

Click any line in the left panel to open its full journal entry on the right. The panel shows:

* **Entry number** and status (with posting date if posted)
* **Total debit** and **total credit** for the entry
* Related entities: customer, subscription, invoice (when applicable)
* Exchange rate and exchange rate date (shown only when rate ≠ 1)

### Entry lines spreadsheet

All debit and credit lines of the entry are displayed in a compact spreadsheet:

| Column      | Description                    |
| ----------- | ------------------------------ |
| **Rule**    | Accounting rule code           |
| **Account** | GL account code and name       |
| **Debit**   | Amount if the line is a debit  |
| **Credit**  | Amount if the line is a credit |

When an entry has lines across multiple products, lines are grouped by account with each product shown as a sub-row.

The line corresponding to the one selected in the left panel is highlighted.

<Info>
  Is something still unclear? Don't hesitate to reach out to our team via the
  in-app chat if you need additional support.
</Info>


# Ledgers
Source: https://docs.hyperline.co/docs/accounting/ledgers

Create and manage accounting ledgers in Hyperline

A ledger is a set of books attached to one of your [invoicing entities](/docs/getting-started/invoicing-entities). All [journal entries](./entries), [accounts](./accounts), and [accounting rules](./rules) are scoped to a ledger. You can create multiple ledgers per invoicing entity to maintain separate books for different purposes — statutory reporting, management accounts, consolidation adjustments, and so on.

## Create a ledger

To create a ledger, go to **Accounting** and click **Create ledger**.

<Frame>
  <img />
</Frame>

You will be asked to configure:

* **Name** — a label to identify the ledger (e.g. "Statutory – IFRS", "Management")
* **Invoicing entity** — the entity this ledger is attached to
* **Currency** — the functional currency for this ledger; amounts in other currencies are converted using the exchange rate at invoice time
* **Journal entry pattern** — the numbering format for journal entries (e.g. `JE-{YYYY}-{number}`)
* **Ledger type** — the starting chart of accounts and configuration to apply (see ledger types below)

<Tip>
  If you plan to sync this ledger with an external accounting provider, select the account standard that matches your provider's chart of accounts — this simplifies the account mapping later.
</Tip>

## Ledger types

Hyperline supports the following ledger types, each pre-configured with a matching chart of accounts:

| Type               | Purpose                                  | Default account set                                                      |
| ------------------ | ---------------------------------------- | ------------------------------------------------------------------------ |
| `IFRS`             | International statutory reporting        | International template (1000s assets, 4000s revenue, 6000s expenses)     |
| `US_GAAP`          | US statutory reporting                   | ASC 606 revenue accounts with CECL allowance for credit losses (ASC 326) |
| `UK_GAAP`          | UK statutory reporting                   | FRS 102 naming (Trade Debtors, Deferred Income, VAT Output)              |
| `FR_GAAP`          | French statutory reporting               | Plan Comptable Général codes                                             |
| `LOCAL_GAAP`       | Other local statutory reporting          | International template (same as IFRS)                                    |
| `MANAGEMENT`       | Internal reporting, ARR/MRR tracking     | M-codes for ARR/MRR bucketing (new, expansion, churn)                    |
| `CONSOLIDATION`    | Group-level eliminations and adjustments | Minimal intercompany and adjustment accounts                             |
| `AUDIT_ADJUSTMENT` | Post-close corrections                   | Same as consolidation                                                    |

Each ledger maintains its own chart of accounts, rules, and journal entry sequence independently.

## Edit a ledger

To update a ledger's name or entry pattern, go to **Accounting** > **Settings** and click **Edit ledger**.

## Delete a ledger

Ledgers can be deleted from **Accounting** > **Settings**. Deleting a ledger permanently removes its accounts, rules, and journal entries.

<Warning>
  Deleting a ledger is irreversible. Make sure you no longer need the ledger's history before proceeding.
</Warning>


# Overview
Source: https://docs.hyperline.co/docs/accounting/overview

Understand how Hyperline automates general ledger accounting, journal entries, and revenue recognition

Hyperline's accounting module automates the production of journal entries from your billing activity. When an invoice is issued, a payment is settled, or a credit note is created, Hyperline applies your accounting rules to generate the corresponding general ledger entries — removing manual bookkeeping and ensuring your books stay in sync with your revenue.

<Note>
  The accounting module is currently in **beta**. To get access, reach out to the team via the in-app chat or [contact sales](https://www.hyperline.co/talk-to-sales).
</Note>

## Core concepts

The accounting module is built around five interconnected concepts:

**Ledger (GL — General Ledger)**
A ledger represents one set of books attached to an invoicing entity. You can maintain multiple ledgers per invoicing entity — for example, a statutory ledger (IFRS, US GAAP) alongside a management ledger for internal reporting.

**Chart of accounts**
Each ledger has its own chart of accounts — the list of GL accounts used in journal entries (accounts receivable, revenue, deferred revenue, tax payable, etc.). Hyperline provides standard account sets for common accounting standards and allows you to define your own.

**Accounting rules**
Rules define which GL accounts to debit and credit for a given billing event. They are organised by category (invoice issued, invoice settled, credit note created, revenue recognition) and can be scoped to specific products, customers, currencies, or payment methods using filters. When multiple rules match, Hyperline applies them in priority order — the rule with the highest priority wins.

**Journal entries**
Journal entries are generated automatically when billing events occur, based on your rules. Each entry contains one or more debit/credit lines linked to the corresponding invoice, customer, and subscription. Once posted, entries cannot be deleted — corrections are made via reversal entries.

**Revenue recognition**
For products where revenue must be deferred and recognised over time, Hyperline manages recognition schedules automatically. Each line item on an invoice can have its own recognition method, spread across the service period according to your rules.

## How they work together

When a billing event occurs (e.g. an invoice is issued), Hyperline:

1. Evaluates the applicable accounting rules for that event
2. Determines the correct GL accounts based on the product, customer, currency, and other filters
3. Posts a journal entry with the debit and credit lines
4. If the rule includes revenue recognition, creates a recognition schedule to spread revenue over the service period

## Navigating to accounting

The **Accounting** section is accessible from the main navigation. From there, select the ledger you want to work with using the ledger selector at the top of the page.

Within a ledger, you will find:

* **Settings** — manage your accounts, rules, and ledger configuration
* **Journal entries** — browse posted entries by account
* **Revenue recognition** — explore recognition schedules and the revenue waterfall

<Info>
  Reach out via the in-app chat for support.
</Info>


# Revenue recognition
Source: https://docs.hyperline.co/docs/accounting/revenue-recognition

Automate deferred revenue and recognition schedules with Hyperline's revenue recognition engine

When a customer pays upfront for a service delivered over time, the revenue cannot be recognised immediately — it must be deferred and released as the service is performed. Hyperline manages this automatically by creating recognition schedules on each invoice line item and posting the corresponding journal entries as revenue is earned.

<Note>
  All revenue recognition amounts are **net of tax**. Tax is always posted
  separately as a liability (output tax account) at the time the invoice is
  issued, regardless of the recognition method applied to the revenue.
</Note>

## Recognition methods

The recognition method is defined in your **Revenue recognition** accounting rule. It can be set at the rule level and overridden for specific products or customer segments using filters.

### Over time

Revenue is spread evenly across the service period using a straight-line allocation. You configure the **granularity** at which Hyperline posts recognition entries:

| Granularity | How revenue is spread                        |
| ----------- | -------------------------------------------- |
| Daily       | Recognised each day over the service period  |
| Monthly     | Recognised at the end of each calendar month |
| Quarterly   | Recognised at the end of each quarter        |
| Yearly      | Recognised at the end of each year           |

<Card title="Example 💡">
  A customer pays €12,000 upfront for a 12-month SaaS subscription starting 1
  January. With monthly granularity, Hyperline defers the full €12,000 at
  invoice time and recognises €1,000 each month from January to December.
</Card>

### Point in time

All revenue is recognised at a single date. You configure the **recognition date basis**:

| Basis              | Recognition date                    |
| ------------------ | ----------------------------------- |
| Invoice date       | The date the invoice was issued     |
| Service start date | The first day of the service period |
| Service end date   | The last day of the service period  |

<Card title="Example 💡">
  A one-off implementation fee with "service end date" basis will remain
  deferred until the end of the project, at which point the full amount is
  recognised.
</Card>

### Usage-based

Revenue is recognised in line with what your customers actually consume. Use this method for **metered products** and **credit packs** — the amount you recognise each day reflects that day's usage, not a flat allocation.

When the invoice is issued, the full amount is parked in deferred revenue. Each day, Hyperline releases the share corresponding to that day's consumption. Days with no usage recognise nothing; busy days recognise more.

#### Recognition timing

A daily job sweeps every day's slice and only releases revenue once the day's usage total has been seen unchanged on two consecutive runs — i.e. no late events landed between observations. This stability gate gives a **≥24 hour grace period** for late-arriving usage events.

In practice, day **D**'s revenue is recognised at the next-but-one daily run (typically two days after the consumption day). A day with zero observed usage gets an additional grace window before being closed at zero, so a slow-starting customer or a delayed ingestion pipeline doesn't permanently zero out an early slice.

<Note>
  Once a day's revenue has been recognised, **events landing for that day after recognition are not retroactively allocated**. If your usage pipeline regularly produces late events older than 48 hours, reach out before relying on usage-based recognition for material amounts.
</Note>

| Setting required               | Where to set it          |
| ------------------------------ | ------------------------ |
| A revenue account              | Revenue recognition rule |
| A deferred revenue account     | Revenue recognition rule |
| Metered or credit-pack product | Catalog                  |

<Card title="Example 💡">
  A customer is invoiced €600 upfront for a metered product over a 30-day
  service period and consumes 1,000 units across that period. Hyperline
  defers €600 at invoice time, then recognises each day in proportion to
  that day's consumption — a day with 50 units recognises €30, a day with
  no usage recognises nothing.
</Card>

#### Credit packs

Credit packs follow the same usage-based engine, with the schedule anchored on the **credit topup** rather than a metered aggregator:

* The service window is the topup's **validity period** (`createdAt → expiresAt`). Non-expiring topups inherit the line item's billing period.
* Each day, Hyperline reads the credits **drawn down** that day and releases the proportional share of the topup's value.
* When a customer holds **multiple active topups**, drawdown is attributed **FIFO** — the oldest topup is consumed first, so its schedule recognises ahead of newer ones.

<Card title="Example 💡">
  A customer buys a €1,000 / 500-credit pack valid for 90 days. Over that window
  they consume 400 credits. Hyperline recognises €800 across the 90 days in
  proportion to daily consumption; the remaining €200 stays deferred until
  expiry.
</Card>

##### Breakage on expiry

When a topup expires with credits unconsumed, the unrecognised remainder is recognised in a single entry on the expiry date as **breakage** (per ASC 606-340-10). Any pending future slices on the schedule are cancelled, and the schedule is closed.

<Card title="Example 💡">
  Continuing the example above: on day 90, the topup expires with 100 credits
  unused. Hyperline posts a single recognition entry for the remaining €200 on
  the expiry date and marks the schedule completed.
</Card>

<Note>
  Flat fees and seats use over-time or point-in-time recognition — usage-based
  doesn't apply to non-metered, non-credit products.
</Note>

## Discount recognition

When a line item includes a discount, you control how the discount amount is treated at recognition time using the discount recognition mode in the **Invoice posted** rule:

| Mode           | Behaviour                                                                                      |
| -------------- | ---------------------------------------------------------------------------------------------- |
| Immediate      | Discount is recognised in full at invoice time (posted as contra-revenue immediately)          |
| Deferred       | Discount follows the same recognition schedule as the revenue (spread over the service period) |
| Use net amount | Revenue is recognised net of the discount — no separate discount entry is created              |

## Recognition schedule statuses

Each invoice line item gets a recognition schedule. The schedule can have the following statuses:

| Status        | Meaning                                                       |
| ------------- | ------------------------------------------------------------- |
| `pending`     | The schedule has been created but recognition has not started |
| `in_progress` | Recognition has started; some entries have been posted        |
| `completed`   | The schedule is fully processed and closed                    |
| `cancelled`   | The schedule was cancelled before recognition began           |

## Exploring recognition schedules

Go to **Accounting** > **Revenue recognition** to browse all recognition schedules for a ledger.

<Frame>
  <img />
</Frame>

You can filter by customer, product, subscription, or date range. Each schedule shows:

* The total amount to be recognised (net of tax)
* The amount already recognised
* The remaining deferred balance
* The individual recognition entries (slices) with their dates and amounts

## Revenue waterfall

The revenue waterfall is a matrix that shows, for each **booking cohort** (the month invoices were issued), how the booked revenue unwinds into recognised revenue across subsequent periods — and how much is still deferred.

The matrix has three sections:

| Section                | What it shows                                                                                                                                                           |
| ---------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Booked revenue**     | One row per booking cohort; the **Total** column is the gross amount invoiced (net of tax) in that period                                                               |
| **Recognised revenue** | One column per recognition period; each cell is the amount from that cohort recognised in that month                                                                    |
| **Total revenue**      | **Recognised** = cumulative sum of all recognition entries posted so far; **Remaining** = Booked − Recognised = the deferred revenue balance still on the balance sheet |

<Note>
  All waterfall amounts are net of tax and expressed in the ledger's functional currency.
</Note>


# Accounting rules
Source: https://docs.hyperline.co/docs/accounting/rules

Configure the rules that determine which GL accounts are debited and credited for each billing event

Accounting rules define which General Ledger (GL) accounts Hyperline uses when posting journal entries. Each rule belongs to a category that matches a specific billing event, and can be scoped to a subset of products, customers, currencies, or payment methods using filters.

## Rule categories

| Category                | Trigger                                                                                    | What it controls                                                          |
| ----------------------- | ------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------- |
| **Invoice posted**      | An invoice is finalised and emitted                                                        | Accounts receivable, revenue (or deferred revenue), output tax, discounts |
| **Invoice settled**     | A payment transaction is settled                                                           | Cash or bank account, payment clearing, any payment processing fees       |
| **Credit note created** | A credit note is issued                                                                    | Customer credit liability, contra-revenue entries                         |
| **Revenue recognition** | No independent trigger — applied at invoice posting time alongside the Invoice posted rule | Recognition method, schedule granularity, discount recognition mode       |

<Note>
  Rules of all four categories can coexist in the same ledger. Revenue recognition settings are resolved at invoice posting time alongside the **Invoice posted** rule — they are not triggered by a separate event.
</Note>

## Account mappings

Each rule specifies which GL account to use for each role in the journal entry. The available account roles depend on the rule category:

**Invoice posted**

* Accounts receivable
* Revenue account
* Deferred revenue
* Output tax / VAT
* Discount account
* Deferred discount account
* Contra-revenue account
* Customer credits account
* Bad debt / allowance for doubtful accounts

**Invoice settled**

* Cash / bank account
* Payment clearing account
* Provider fees expense account
* Payment processing fees account
* Accounts receivable (cleared on settlement)

**Credit note created**

* Customer credits account
* Contra-revenue account
* Deferred discount account
* Revenue account (reversed)
* Output tax account (reversed)
* Accounts receivable (for unpaid invoices)

**Revenue recognition**

* Revenue account (when recognised)
* Deferred revenue (until recognised)

## View the rule tree

**Accounting** > **Settings** > **Rules** displays all rules grouped by category, showing which rules would apply and in what order for each event type. This is useful for auditing your rule configuration before going live.

<Frame>
  <img />
</Frame>

## Filters

Rules can be scoped using one or more filters. Available filters depend on the rule category. When a billing event occurs, Hyperline evaluates all matching rules and applies them in priority order.

**Invoice posted**

| Filter           | Description                                                                         |
| ---------------- | ----------------------------------------------------------------------------------- |
| Products         | Match specific products by ID                                                       |
| Product types    | Match by product type (`flat_fee`, `dynamic`, `addon`, `seat`, `one_off`, `credit`) |
| Coupons          | Match invoices where a specific coupon was applied                                  |
| Currencies       | Match invoices in a given currency                                                  |
| Countries        | Match customers billed from a given country                                         |
| Billing interval | Match by billing period (e.g. monthly, quarterly, annual, one-off)                  |

**Invoice settled**

| Filter            | Description                                                                    |
| ----------------- | ------------------------------------------------------------------------------ |
| Payment providers | Match by payment provider (Stripe, GoCardless, etc.)                           |
| Payment methods   | Match by method type (card, SEPA direct debit, ACH, BACS, bank transfer, etc.) |
| Currencies        | Match transactions in a given currency                                         |

**Credit note created**

| Filter        | Description                                                                         |
| ------------- | ----------------------------------------------------------------------------------- |
| Product types | Match by product type (`flat_fee`, `dynamic`, `addon`, `seat`, `one_off`, `credit`) |
| Currencies    | Match credit notes in a given currency                                              |
| Countries     | Match customers billed from a given country                                         |

**Revenue recognition**

| Filter           | Description                                                                         |
| ---------------- | ----------------------------------------------------------------------------------- |
| Products         | Match specific products by ID                                                       |
| Product types    | Match by product type (`flat_fee`, `dynamic`, `addon`, `seat`, `one_off`, `credit`) |
| Coupons          | Match invoices where a specific coupon was applied                                  |
| Currencies       | Match invoices in a given currency                                                  |
| Countries        | Match customers billed from a given country                                         |
| Billing interval | Match by billing period (e.g. monthly, quarterly, annual, one-off)                  |

An empty filter matches everything — rules with no filters act as catch-all defaults.

## Priority and fallback

When multiple rules match the same billing event, Hyperline applies them using a **priority overlay**:

1. All matching rules are collected and sorted by priority (ascending)
2. Rules are applied in order — each rule overrides only the account roles it explicitly defines
3. The rule with the **highest priority number wins** for any given account role

This means you can define a low-priority default rule that covers all products, then add higher-priority rules to override specific account mappings for individual products or customer segments.

<Card title="Example 💡">
  You have a default invoice issued rule (priority 10) that maps all revenue to account `4000 – Revenue`. You then add a second rule (priority 50) scoped to a specific product that maps its revenue to `4100 – Usage Revenue`. When an invoice is issued for that product, Hyperline uses `4100` for that product's line items and `4000` for everything else.
</Card>

### Tiebreaker at equal priority

When two matching rules share the same priority, Hyperline picks the **more specific** one:

1. A rule scoped to **customers** wins over a rule scoped to products
2. A rule scoped to **products** wins over a rule with no customer or product filter
3. If both rules are equally specific, the rule created first wins

Only **customer** and **product** filters affect this tiebreaker. Other filters (coupons, currencies, countries, intervals, payment methods) do not — use distinct priorities to disambiguate them.

<Card title="Example 💡">
  Two rules both have priority 10:

  * Rule A scoped to customer `cust_123`
  * Rule B scoped to product `prod_456`

  For an invoice line where both rules match, Rule A wins because customer-scoped rules take precedence over product-scoped rules at the same priority.
</Card>

## Add a rule

Go to **Accounting** > **Settings** > **Rules** and click **Add rule**.

<Frame>
  <img />
</Frame>

1. Select the rule **category**
2. Assign a **priority** (integer; higher wins)
3. Configure the **account mappings** for each role
4. Optionally add **filters** to scope the rule

## Edit and delete rules

Click the edit or delete icon next to any rule in the rule list. Deleting a rule does not affect already-posted journal entries.


# Dashboard
Source: https://docs.hyperline.co/docs/analytics/dashboard



The dashboard is the first interface you see when logging in to your Hyperline account. It gives you a quick, effective overview of your business and hints on actions you can take to recover money faster. It displays the amount collected this week along with the number of invoices involved.

<Frame>
  <img />
</Frame>

<Info>
  The data displayed on the dashboard is updated every day at midnight UTC. You need to have the proper permission to access the dashboard.
</Info>

## Business metrics

This section provides key financial insights at a glance, helping you monitor revenue performance, debt, and cash flow. This information can be filtered by currency, invoicing entity, and date range.

### ARR

Annual Recurring Revenue (ARR) represents the total annualized revenue a SaaS company expects to generate from active subscriptions over a year. It provides a long-term view of predictable revenue and helps track revenue growth trends.

<Card title="How ARR is calculated 💡">
  In Hyperline, ARR is a live metric based on the **current subscriptions' configurations and their consumption**. Past or future phases and subscriptions are not taken into account — it reflects a snapshot of the current value as of today, which means it can fluctuate over time.

  Calculation details:

  * Coupons with a `once` application are excluded.
  * Coupons with a `forever` application are included.
  * Coupons with a duration shorter than the subscription period are excluded.
  * Taxes (e.g., VAT) are excluded.
</Card>

The number of customers reflects the total active subscribers contributing to ARR, while ARPA (Average Revenue Per Account) represents the average revenue per customer, calculated as ARR ÷ number of customers.

### Outstanding debt

Outstanding debt represents the total amount of unpaid invoices, helping businesses track overdue and pending revenue. It is categorized into three components:

* Pending: Invoices that are issued but still within the payment term.
* Late: Invoices that are past their due date.
* Error: Invoices where payment methods could not be charged after retries.

Monitoring outstanding debt allows businesses to stay on top of collections, reduce late payments, and address potential billing issues.

### Cash flow

This metric tracks the total revenue collected month over month, providing visibility into financial inflows. It helps assess liquidity, revenue trends, and payment patterns.

* Recurring revenue: Revenue collected from subscriptions, representing predictable, ongoing revenue.
* One-off revenue: Revenue collected from one-time payments and manual invoices.

### Additional metrics

These metrics provide insights into upcoming renewals, pending deals, tax collections, and billing issues. For each of these metrics, you can explore the detailed elements by clicking on the `eye` button.

* **Contracts renewing soon** represent the contracts attached to subscriptions automatically renewing in the next 30 days.
* **Quotes pending signature** indicate potential revenue that has yet to be confirmed.
* **Taxes collected** represent the total amount of tax collected from invoices, providing visibility into tax obligations.
* **Errored invoices** highlight invoices that failed due to payment errors, indicating potential revenue at risk that may require action.

## Billing insights

Tracking unpaid balances helps businesses prioritize revenue collection, while renewal monitoring ensures revenue continuity. Together, these insights improve cash flow stability and financial management.

### Top 5 balances due

This section highlights the five customers with the highest outstanding debt, allowing you to quickly identify and follow up on overdue payments. For each customer, it displays the total unpaid balance and the number of invoices involved.

### Contracts renewing soon

This section highlights upcoming subscription renewals, helping businesses anticipate revenue retention and manage customer relationships proactively.

For each contract, it displays the customer name, the contract value, whether it renews automatically, and the renewal date.


# Insights
Source: https://docs.hyperline.co/docs/analytics/insights

Learn about the financial insights available in Hyperline

The Insights module provides a comprehensive overview of your financial and revenue metrics through interactive charts, detailed tables, and customizable filters.

### Interactive features

The Insights module includes several interactive capabilities:

* **Clickable charts and tables**: Double-click on any chart bar or table cell to view the underlying data (invoices, transactions, subscriptions)
* **Drag to filter date ranges**: Click and drag across chart bars to filter data to a specific time period
* **Table cell selection**: Select multiple cells in financial tables to view aggregated statistics (sum, average, min, max)
* **Copy data**: Select cells and copy formatted data to your clipboard for use in spreadsheets or reports

<Info>
  This feature is in beta and may incur additional charges. Please contact our support team if you're interested.
</Info>

## Financial page

The Financial page gives you a clear view of your financial health. It displays your cash flow, MRR and debt evolution, aged balances, and revenue breakdown.

You can filter the data by invoicing entity, currency, and date range. Use the date range picker to select preset periods (**This month**, **Last month**, **This year**, **Last year**, **Last 3 months**, **Last 6 months**, **Last 12 months**, or **All time**), or choose a custom date range.

<Frame>
  <img />
</Frame>

### Aged balances

The **Aged balances** section shows how long invoices have been outstanding, organized by age buckets (1-30 days, 31-60 days, 61-90 days, and 90+ days). The heatmap visualization provides a day-by-day view of outstanding balances, making it easy to identify payment patterns and potential collection issues.

Click on any day in the heatmap or any age bucket in the breakdown to view the specific invoices that make up that balance.

### Accounts receivable

The **Accounts receivable** section provides a complete breakdown of your outstanding balances.

Accounts receivable figures are based on when invoices are sent and their current status, while cash figures reflect when payments are actually received.

<Frame>
  <img />
</Frame>

### Aged balances

The **Aged balances** section includes a heatmap visualization that shows overdue invoices by the number of days past due. Each cell in the heatmap represents a specific day and displays the total outstanding amount for invoices overdue by that many days.

Click on any cell to drill down into the invoice-level details for that specific day range. The heatmap supports filtering by:

* **As of date**: Calculate balances as of a historical date to see how your aged balances looked at any point in time
* **Invoicing entity**: Filter by specific invoicing entities
* **Currency**: View amounts in original currency or reporting currency
* **Invoice status**: Filter by invoice status (to pay, paid, etc.)

<Note>
  Aged balances show what's outstanding at a specific moment in time, so the only time input that affects the heatmap and its drilldown is **As of date**. The `1-30 days` bucket excludes invoices that are still within their payment terms: a recent unpaid invoice whose due date has not yet passed is not counted in that bucket.
</Note>

### MRR financials

The **MRR financials** section offers a detailed breakdown of your Monthly Recurring Revenue.

Billed MRR is derived from invoice line items based on the service period start date and billing interval, normalized to monthly amounts. Expansion and contraction reflect contract changes, while new and lost represent contracts that started or ended. Variable revenue includes usage-based charges or credits, as well as committed revenue.

<Frame>
  <img />
</Frame>

#### How MRR is computed

* **Proration and partial cycles**: charges that cover only part of a billing cycle (mid-cycle upgrades, cancellations, partial first months) contribute a prorated share of MRR based on how much of the cycle they cover. An 8-day charge on a monthly plan adds roughly 8/30 of a month's MRR, not a full month.
* **Credits and refunds**: credit notes and negative lines within an invoice (for example, a prorata refund issued alongside an upgrade) are subtracted from MRR.

#### FX rate methodology

For customers billed in a currency different from your reporting currency, MRR is normalized using the customer's **most recent invoice's conversion rate**, applied uniformly across their entire MRR history. This approach is aligned with market practices for SaaS analytics.

<Note>
  **Why a single rate per customer?** Each invoice captures the FX rate that applied when it was issued. For accounting, that is the correct rate to use — it reflects what was booked at the time. For recurring revenue analysis, using a different rate each month introduces noise: the same £10,000/month customer can appear to expand or contract as GBP/EUR moves, even though nothing about their subscription changed. Anchoring each customer's MRR history to a single conversion rate removes that noise.

  **Things to keep in mind:**

  * Historical MRR values are recomputed each time the dashboard is loaded. As conversion rates move, the same past month can show slightly different values between views. Each view is internally consistent, just anchored to a different current rate.
  * For foreign-currency customers, MRR figures in Insights will not match the amounts in your accounting export line-for-line. This is intentional: the accounting export reflects historical bookings in your accounting currency, while Insights normalizes FX to give a stable business-trend signal.
</Note>

## Revenue page

The Revenue page provides in-depth insights into your revenue streams, including revenue by geography, recurring revenue evolution, and the breakdown between committed and variable components.

You can filter the data by invoicing entity, currency, date range, customers, and products. Use the date range picker to select preset periods (**This month**, **Last month**, **This year**, **Last year**, **Last 3 months**, **Last 6 months**, **Last 12 months**, or **All time**), or choose a custom date range. Use the **Clear filters** button to reset customer and product filters.

<Frame>
  <img />
</Frame>

### Product & customer breakdown

The **Revenue per product** section provides a detailed breakdown of your revenue by product and customer. Use this section to track the performance of each product and monitor revenue evolution over time per customer.

The revenue table supports infinite scrolling for large datasets and includes:

* **Interactive selection**: Select multiple cells to view aggregated statistics
* **Sparkline charts**: Each row displays a mini chart showing revenue trends over time
* **Invoice drilldown**: Double-click any cell to view the invoices that contributed to that revenue

<Frame>
  <img />
</Frame>


# Reports
Source: https://docs.hyperline.co/docs/analytics/reports

Learn about pre-built reports available in Hyperline

Hyperline provides a comprehensive suite of pre-built reports that give you a clear view of your company's performance. Explore a wide range of analytics designed to empower finance teams in making informed decisions, or export the data for deeper analysis in your preferred external tools.

Reports are accessible from the dedicated **Reports** page within the Hyperline platform.

<Frame>
  <img />
</Frame>

## Available reports

Hyperline offers a curated selection of reports essential for assessing various aspects of your company's financial health. Many reports can be viewed directly in the platform with interactive filtering, and all reports are downloadable as CSV files, giving you convenient access to the data you need at any time.

These reports can also be exported using the [exports API](../../api-reference/endpoints/exports/create-export).

## Preview reports

Many reports can be viewed directly in Hyperline with interactive filtering and pagination. Click the **View** button next to a report to explore the data in a table format with infinite scroll for large datasets.

### Available viewable reports

The following reports support in-app viewing:

* **Aged Balances**: View outstanding invoices grouped by age
* **Revenue per Product**: Analyze revenue breakdown by product
* **Revenue per Country**: View revenue distribution by country
* **Outstanding Invoices**: See all unpaid invoices
* **All Customers**: Browse your complete customer list
* **All Subscriptions**: View all active and past subscriptions
* **Detailed Revenue**: Explore granular revenue data
* **Revenue per Line Item**: Analyze revenue by line item
* **Revenue per Plan**: View revenue breakdown by subscription plan
* **Line by Line Revenue**: Detailed line-level revenue analysis
* **Draft Invoices**: Review invoices in draft status
* **Open Invoices**: View all open invoices
* **Live Subscriptions**: See currently active subscriptions

### Filtering reports

When viewing a report, you can apply filters to narrow down the data:

* **Date range**: Select a specific time period to analyze (with quick presets for this month, last month, last 3/6/12 months, this year, last year, or all time)
* **Invoicing entity**: Filter by specific invoicing entities (for aged balances)
* **Currency**: Filter by specific currencies
* **Age bucket**: Filter aged balances by age ranges (1-30, 31-60, 61-90, 90+ days)
* **Customers**: Filter by specific customers (for revenue reports)
* **Products**: Filter by specific products (for revenue reports)

Applied filters are automatically included when you download the report as a CSV file.

## Downloading reports

To download a report as a CSV file:

1. Navigate to the **Reports** page or open a report in view mode
2. Click the **Download** or **Download CSV** button
3. Review the export confirmation modal showing:
   * Report name
   * Date range (period)
   * Total row count
4. Click **Download** to generate the CSV file

When downloading from the report view page, any active filters (customers, products, currencies, age buckets, invoicing entities, etc.) are automatically applied to the export.

<Note>
  Reports with more than 10,000 rows cannot be exported as CSV. Please narrow your date range or apply filters to reduce the number of rows.
</Note>


# Coupons
Source: https://docs.hyperline.co/docs/coupons/overview

Learn about creating and applying coupons in Hyperline

## Coupons definition

Coupons in Hyperline are a way to offer discounts to your customers.

Coupons can be offered as a fixed amount or a percentage of a given price.

<Warning>
  Coupons can only be applied when [assigning a subscription](../subscriptions/create).
  They are a way to offer a discount on a subscription amount and will be applied to the subscription invoice right away.
</Warning>

<Note>
  To offer discounts to your customers out of the context of a subscription (one-time payments), you can top-up their wallet for free. Learn how to [top-up a wallet](../wallets/balance).
</Note>

## How to create coupons

To create a new coupon, go to the **Coupons** section and click on **+ New coupon.**

<Frame>
  <img />
</Frame>

Then fill in the following information:

* **Name**: the coupon's name (try to use simple, clear names)
* **Description**: the description is for internal use only and is not required to create a coupon
* Choose if you want to create a **fixed amount or a percentage** discount
* Choose **the amount or the value** of the coupon
* **Redemption deadline**: set up a deadline if you want your coupon to become invalid after a specific date
* **Redemption limit**: set up a limit if you want your coupon to be used only a specific amount of times

Click on **Create new coupon** once you are done.

<Frame>
  <img />
</Frame>

Your new coupon will appear instantly.

## Apply coupons

Once you created coupons, you can apply them to customers.

To do so, go to **Customer,** then to **Subscription**, and click on **Assign new subscription.** In the process, you can add coupons.

<Frame>
  <img />
</Frame>

### Coupon duration

When applying a coupon to a subscription, you can configure how long it applies:

* **Once**: The coupon applies to a single invoice. Once that invoice reaches a finalized status (`to_pay`, `grace_period`, or `paid`), the coupon automatically expires and is removed from any other pending invoices on the subscription. This ensures the discount is only applied once, even if multiple invoices are being processed simultaneously.
* **Fixed duration**: The coupon applies for a specific number of billing periods (e.g., 3 months). The expiration date is calculated from the subscription phase start date.
* **Phase duration**: The coupon applies for the entire duration of the current subscription phase.
* **Subscription duration**: The coupon applies for the entire lifetime of the subscription.

<Note>
  Visit our page [assign a subscription](../subscriptions/create) to learn more about this process.
</Note>


# Set-up credits on your account
Source: https://docs.hyperline.co/docs/credits/overview

Learn how to set-up customer credit ledgers

This page covers the full credit product lifecycle: catalog setup, customer balances, plan and subscription integration, expiration, and auto-topup. For an introduction to credits as a product type and where they sit in the catalog, see [Products & prices](/docs/products/overview#credit).

<Note>
  **Prerequisite**

  To configure credits, you will need to have connected events first so usage data can be detected.
</Note>

## Create a credit product

To get started with credits, you should create a credit product first in your catalog, where you will specify the events that rule the consumption. Usage of credits will be deducted automatically accordingly.

<Steps>
  <Step title="Select create new, product and choose the credit product">
    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Product configuration">
    Add one or more [aggregators](/docs/usage/aggregators) to define which events consume credits on the customer's balance. Each aggregator has a **weight** that determines how many credits are consumed per unit of usage.

    You can add aggregators directly from this form — if you need a new one, click **Create aggregator** to set it up without leaving the page.

    You can also configure display settings (public description) and set a low balance threshold to trigger warnings on the customer portal. The unit name shown to customers is inherited from the linked aggregator.

    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Pricing configuration">
    For credits, the pricing type is bundle pricing, a given price for a number of credits. You can also choose to display different purchase options on the customer's portal.

    <Frame>
      <img />
    </Frame>
  </Step>
</Steps>

## Multiple aggregators with weights

A credit product can be linked to multiple aggregators, each with its own weight. All aggregators consume from a **single shared balance**, but at different rates.

The weight defines how many credits are deducted per unit of usage for that aggregator. For example, a weight of `3` means each unit of usage consumes 3 credits.

<Card title="Example 💡">
  An AI platform sells credits that can be used across different models:

  | Aggregator         | Operation | Weight |
  | ------------------ | --------- | ------ |
  | `gpt4_requests`    | count     | 5      |
  | `gpt3_requests`    | count     | 1      |
  | `image_generation` | count     | 10     |

  A customer with 1,000 credits could use them for 200 GPT-4 requests, 1,000 GPT-3 requests, 100 image generations, or any combination.
</Card>

<Tip>
  If you only need a single aggregator, simply add one row with a weight of `1`. This works exactly like a standard credit product.
</Tip>

## Set up credits on a customer

Once your credit product is set up, you can enable a credit balance on your customer and link their credit usage immediately. Note that this can also be done via the API.

<Steps>
  <Step title="On the customer's details page, go to the Credits tab and click on Add credit balance">
    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Credit balance form">
    Here, you can also change the name, choose the starting balance, and set the credit warning limit. This won't override the values previously set in your product catalog, but will be specific to the customer.

    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Monitor balance and consumption">
    Once the balance is created, a **credits chart** shows balance evolution over time. You can adjust the date range and granularity (daily, weekly, monthly) to analyze consumption patterns.

    Below the chart, the **transactions table** lists all credit movements (top-ups, usage, expirations). For products with multiple aggregators, an **Aggregator** column indicates which aggregator triggered each usage transaction. You can click on a usage transaction to inspect and export the underlying consumption events.

    You can also manually top up or remove credits via the **Actions** menu.

    <Frame>
      <img />
    </Frame>
  </Step>
</Steps>

## Add credit products in plan and subscription

Credit products created in the product catalog can be added to predefined billing plans and subscriptions like any other product.

Options for this product can also be changed at the customer/subscription level, allowing full customization without altering your catalog configuration.

## Credit expiration

Credits can be configured to expire automatically, ensuring that unused credits don't remain on customer balances indefinitely. There are two ways to set up credit expiration:

### Expiration after a fixed number of days

Set a specific number of days after which credits will expire. This is useful for promotional credits or time-limited offers.

When configuring a credit product on a subscription, you can specify how many days after the topup the credits will expire.

### Expiration at the end of the billing period

Credits can be configured to expire at the end of each billing period. This is useful for monthly or annual credit allowances that should not roll over.

When configuring a credit product on a subscription, you can enable this option. Credits will automatically expire when the billing period ends, and new credits will be added at the start of the next period.

<Note>
  When credits expire, an expiration transaction is automatically created in the credit ledger, and the customer's balance is reduced accordingly. The oldest credits expire first.
</Note>

## Auto-topup

Auto-topup allows you to automatically replenish a customer's credit balance when it falls below a specified threshold. This ensures uninterrupted service for your customers and reduces manual intervention.

### How auto-topup works

When a customer's credit balance drops below the configured low balance threshold, Hyperline can automatically:

1. Create an invoice for the topup amount
2. Charge the customer's payment method
3. Add the credits to their balance

### Configuration options

Auto-topup can be configured in two ways:

**Custom amount**: Specify a fixed amount to charge and the number of credits to add when the threshold is reached.

**Bundle pricing**: Use an existing bundle price from your product catalog. The system will automatically calculate the correct amount based on the bundle pricing.

<Card title="Example 💡">
  If you want to add 200 credits and your bundle is 50 credits for €400, the system will charge €1,600 for 4 bundles.
</Card>

### Setting up auto-topup

When creating or updating a credit balance for a customer, you can configure:

* The balance threshold that triggers auto-topup
* The number of credits to add when triggered
* Either a custom amount to charge, or select a bundle price from your catalog

<Warning>
  Auto-topup requires the customer to have a valid payment method on file. If the payment fails, the topup will not be processed and the balance will remain unchanged.
</Warning>


# Customer exports
Source: https://docs.hyperline.co/docs/customers/exports

Learn how to export your customers

If you wish to export your customer data for external analysis, Hyperline provides you with built-in file export within the Customers section.

## Export flow

<Steps>
  <Step title="Navigate to the Customers page" />

  <Step title="Click on the 'Export customers' button">
    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Download the CSV file">
    <Frame>
      <img />
    </Frame>

    After clicking the export button, your customer data will be compiled into a CSV file. Download the file to access a complete export, including customer details, their number of active subscriptions, estimated ARR, and more.
  </Step>
</Steps>


# Organisation-based billing
Source: https://docs.hyperline.co/docs/customers/organisation-based

Learn how to bill customers together

Sometimes you need to bill a group of customers on a single entity without sacrificing the details of each independent account and subscription.

The organisation-based billing feature is available directly from the customer page, where you can attach a customer to another.

## Activate organisation-based billing

<Steps>
  <Step title="Navigate to the Customers page" />

  <Step title="Click on the 'Actions' button in the bottom left of the page">
    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Available information">
    Here, you can see the parent/children relationship and the invoicing
    configuration for this customer.

    By clicking "Set parent organisation", you'll be able to choose a parent organisation for this customer.
  </Step>

  <Step title="Configure the invoicing settings for this customer">
    <Frame>
      <img />
    </Frame>

    You'll be prompted to choose a parent organisation and then to select an invoicing configuration.

    3 options are available at this stage.

    * `Individual invoices` will move every invoice for the current customer to the parent and invoice it under the parent configuration while keeping the content identical.
    * `Grouped` will set the current customers invoices as pending and concatenate them regularly with other children from the parent. Concatenated invoices will display one line item per children invoice with the original line items listed in description.
    * `No change` will attach the child to the parent but will not change any invoicing parameter.
  </Step>

  <Step title="(Optional) Set the parent invoicing schedule">
    <Frame>
      <img />
    </Frame>

    If you have chosen `Grouped` for the child invoicing configuration, you'll need to set the grouping schedule on the parent.

    To do this, go to the parent customer page, click on the dots next to "Org. based billing" and select "Children settings".

    You'll be able to select a schedule (monthly, quarterly or yearly) and the next invoicing date. From there everything will be automated, but you can adjust the next invoicing date at any time.
  </Step>

  <Step title="(Optional) View the children settings">
    <Frame>
      <img />
    </Frame>

    When going to the parent, you will see all the children and the related settings.

    <Frame>
      <img />
    </Frame>

    A callout will appear on the invoicing section of the children to inform you that the invoices are being billed to the parent.
  </Step>
</Steps>

## Precisions on organisation-based billing

**Payment methods**

If a customer is billed through a parent, Hyperline will use the parent payment method configuration to process the payment. So for instance if the child customer is connected to Stripe and has a credit card on file, we won't use it.

**Draft invoices**

When creating parent invoices in organisation-based billing, Hyperline respects the draft invoice setting from child subscriptions:

* For `Individual invoices` configuration: if the child subscription has draft invoices enabled, the parent invoice will be created as a draft.
* For `Grouped` configuration: if any child subscription has draft invoices enabled, the merged parent invoice will be created as a draft.

This applies to all invoices, including zero-amount invoices.

**See child invoices**

When an invoice from a child is reported to a parent, Hyperline keeps a document specific to the children to make tracking and audits easier.

These documents have the status `Charged on parent` and are kept in the child "Invoices" tab.

If a child invoice is pending a parent grouped invoicing, it will have the status `Pending parent concat`.

**Track line item origins**

For `Grouped` configuration, parent invoices include an `original_line_item_id` field on each line item, allowing you to trace which child invoice each line item originated from via the API.

**Remove a child company from its parent**

In the modal where you linked the child company to its parent, a red button has appeared. If you click on this button, the child company will be removed from the parent and any future invoice will stay on the child.

Invoices with the status `Pending parent concat` will move back to the child to get processed.


# Customers
Source: https://docs.hyperline.co/docs/customers/overview

Manage the individuals and companies you bill

Customers are the individuals or companies that purchase your products or subscribe to your services. We recommend creating a customer in Hyperline as soon as they register for your product.

## Create a customer

### Manual creation

<Steps>
  <Step title="Go to the Customers section">
    Click **New Customer**.

    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Fill in the general information and billing details">
    Enter the customer details, then click **Save customer**.

    <Frame>
      <img />
    </Frame>

    If you do not have all the information at this time, you can still create the customer and update the details later. Only a name, currency, and country are required.
  </Step>

  <Step title="Your new customer is created">
    The customer will appear immediately in your customer list (under the `All` filter).

    <Frame>
      <img />
    </Frame>

    Click the customer's name to access their detailed information.

    On this page, you will see an overview of the customer's information on the left side of the screen. On the right, you can navigate through their [subscriptions](../subscriptions/manage), [wallet](../wallets/overview), [invoices](../invoices/overview), and events.

    <Frame>
      <img />
    </Frame>
  </Step>
</Steps>

### Automatic creation

Customers can be created programmatically [using the API](../../api-reference/endpoints/customers/create-customer).

Additionally, when a CRM is connected and configured to automatically sync customers to Hyperline, customers will be created automatically.

### Default language and country

When creating a customer, the language is determined through a cascade: if explicitly provided, that value is used; otherwise, if a country is provided, the language is inferred from that country; if neither is provided, the language defaults to the invoicing entity's language.

The country follows a simpler fallback: the provided country is used if available; otherwise, it defaults to the invoicing entity's country.

This ensures that every customer has valid language and country settings, even when not explicitly specified.

## Edit a customer

Customer information can be updated at any time by clicking **Edit** in the actions dropdown.

<Frame>
  <img />
</Frame>

<Note>
  The **currency** cannot be changed in the following cases:

  * Once a customer has a wallet with funds or an active payment method (you must remove the payment method and delete the wallet first)
  * When using an external billing engine (the currency must be managed in the external tool)

  If you need to change the currency and cannot do so, please contact support.
</Note>

## Addresses

A customer has a billing address that appears on quotes, invoices, and other documents.

### Shipping address

By default, the billing address is used as the shipping address. To use a different shipping address, click the **Edit** button on the customer details page.

<Frame>
  <img />
</Frame>

<Frame>
  <img />
</Frame>

When this option is enabled, customers can edit their shipping address directly from the customer portal.

<Frame>
  <img />
</Frame>

Shipping details can also be displayed on quotes and invoices.

<Frame>
  <img />
</Frame>

<Frame>
  <img />
</Frame>

<Note>
  Shipping address is subject to activation on our side. Please contact support if you are interested.
</Note>


# Public customer portal
Source: https://docs.hyperline.co/docs/customers/portal

Learn about the hosted customer portal page

## Overview

Hyperline offers a customer portal where your customers can get access to their live subscription, payment methods, billing information and invoices. Our objective is to ensure a transparent and well-organized billing summary to offer to your own customers.

<Frame>
  <img />
</Frame>

As well as displaying information correctly, this portal offers a number of action options for your customers:

#### Portal language

The language will be displayed following these rules:

* If the customer's browser language is part of our 8 supported languages (English, French, German, Italian, Spanish, Polish, Portuguese and Dutch), it will be displayed in the language.
* If it is not part of the supported languages, we will default on the customer language selected on Hyperline customer information. By default, this language is inferred based on the customer's country.

#### View subscription details

Customers can access the full details of their subscription by clicking on 'Subscription details' on the portal.

<Frame>
  <img />
</Frame>

This sub-page will display the content of the next invoice that will be billed, as well as the detailed price structure of every product.

<Frame>
  <img />
</Frame>

#### Change payment method

To do that, they just have to click on the trash button next to their payment and add the new payment method they want to use.

<Frame>
  <img />
</Frame>

#### Top-up wallet

You can make your customers autonomous by offering them to top-up their wallet in the portal. For this, make sure you enable the option on the wallet settings first.

Clicking on Top-up wallet on this screen will trigger an immediate payment from the registered credit card and credit the wallets instantly.

<Frame>
  <img />
</Frame>

#### Edit billing information

To make changes, they simply need to click on the **Edit** button. This grants them the ability to update and modify their billing details as needed, ensuring accuracy and up-to-date information for a seamless payment process.

<Note>
  This capability can be controlled in **Settings > Hosted pages**. See the [Billing details update](#billing-details-update) section below for more details.
</Note>

<Frame>
  <img />
</Frame>

#### Download invoices

All invoices are listed and can be open to their dedicated [invoice page](../invoices/invoice-page).

<Frame>
  <img />
</Frame>

Customer can download their invoice PDF using the 'Download' button on the top-right corner.

<Frame>
  <img />
</Frame>

## How to access the customer portal

To view the portal for a specific customer: go to the customer page, select the customer you want to view then click on the 'Portal' button.

<Frame>
  <img />
</Frame>

You can easily provide your customers with this unique portal link. Each customer portal link is individually generated and secured through a unique ID.

## Customize the portal

### Colors & brand identity

The portal adopts the primary brand color and icon that have been configured in the 'Settings' section under the 'General' tab of Hyperline. This uses the same codes as those displayed on the invoice sent to your customers. This feature enables you to personalize your customer portal with the distinct colors and branding of your company

### Set a custom domain

In order to personalize further the experience for your customers, you can configure a custom domain for the hosted portal and checkout pages.

You can set it in [your settings](https://app.hyperline.co/app/settings/hosted-pages), and to enable it you need to add a `CNAME` record pointing to `cname.hyperline.co` on your DNS provider.

For example: you want to set your custom domain to `billing.alpeak.com` in Hyperline, and add the related `CNAME` record on your DNS provider, we will provide you portal and checkout URLs with the form:

```
https://billing.alpeak.com/portal/:customerId
https://billing.alpeak.com/checkout/:sessionId
```

We will automatically manage the related HTTPS SSL certificate.

### Customer actions

You can control what actions customers can perform on hosted pages through **Settings > Hosted pages** under the **Customer actions** section:

#### Billing details update

You can control whether customers can update their billing details (billing address, billing email, tax ID, and invoice emails) on hosted pages through **Settings > Hosted pages** under the **Customer actions** section. Toggle **Allow billing details update** to enable or disable this capability. When enabled, customers will be able to edit their billing information through the customer portal, checkout, and quote pages.

#### Customer typology selection

By default, hosted pages (customer portal, checkout, and quote pages) allow customers to select between B2C (person) and B2B (corporate) typologies when updating their billing information. You can disable this typology selection in **Settings > Hosted pages** under the **Customer actions** section. When disabled, customers will not be able to change their typology on hosted pages, and the form will use their existing typology setting.

### Generate a portal link

You can generate a portal link for a specific customer in two ways:

* **API**: call `GET /v1/customers/{id}/portal` to retrieve the portal URL. See the [endpoint reference](/api-reference/endpoints/customers/get-customer-portal).
* **App**: click the **Portal** button on the customer page (see [How to access the customer portal](#how-to-access-the-customer-portal)).

The returned link embeds an authentication token. It is valid for the duration set in **Link expiration delay**, or indefinitely if the delay is empty. After expiry, behavior depends on whether **Require customer authentication** is enabled — see [Authentication vs. link expiration](#authentication-vs-link-expiration).

### Portal authentication

You can require customers to authenticate before accessing the customer portal through **Settings > Hosted pages > Security**. When enabled, customers without a valid token must verify their identity via a magic link sent to their email address before they can view their portal.

#### How it works

Portal links contain an authentication token. **Link expiration delay** controls how long that token is valid; **Require customer authentication** controls what happens when no valid token is present.

When authentication is required and a customer opens the portal without a valid token (first visit, expired token, or direct URL):

1. The portal shows a login screen.
2. The customer enters an email matching their billing email or invoice emails.
3. A magic link is sent to that email.
4. Clicking the magic link grants access — indefinitely if no link expiration is set, otherwise for the configured window.

<Note>
  Portal authentication adds an extra layer of security by ensuring only authorized users can access customer billing information. Useful for B2B customers where multiple people might share portal links.
</Note>

#### Authentication vs. link expiration

Portal authentication and **Link expiration delay** combine to control access:

* **Auth off, no expiration**: portal links work indefinitely (default).
* **Auth off, expiration set**: tokens expire after the configured delay; revisiting the URL automatically issues a new token, no login required.
* **Auth on, no expiration**: customers without a valid token are sent to the login screen. After authenticating via magic link, the issued token never expires (one-time auth, permanent access).
* **Auth on, expiration set**: links work for the configured window. After expiry, customers must re-authenticate via magic link to obtain a new token.

<Note>
  When authentication is required, every visit without a valid token redirects to the login screen. Communicate this to your customers if you change the setting.
</Note>

### Link expiration delay

By default, hosted page URLs (customer portal, checkout, and quote pages) contain authentication tokens that never expire. You can configure an expiration in **Settings > Hosted pages > Domain > Link expiration delay** (in minutes).

When set:

* Tokens are included in all hosted page URLs (both Hyperline-hosted and custom domain URLs).
* After the delay, customers need a new link or must re-authenticate to access the page.
* Applies to portal links, checkout session links, and quote links.

<Note>
  Link expiration enhances security by limiting how long a shared link remains valid. Useful when links are sent via email or other channels where they might be forwarded.
</Note>

### Set a redirect button

You can configure a back button in the hosted pages settings.

<Frame>
  <img />
</Frame>

And it will look like this in the portal

<Frame>
  <img />
</Frame>

### Display personalization

You can add this query parameter to your portal URL to hide the sidebar `&hideSidebar=true`. It will look like this:

<Frame>
  <img />
</Frame>

It works both for custom domain and hyperline hosted pages.

### Embed the customer portal in an iframe

You can embed the Hyperline customer portal inside your application using an `<iframe>`.

If your site uses a strict Content Security Policy (CSP), you must explicitly allow our domains

```html theme={null}
<meta
  http-equiv="Content-Security-Policy"
  content="
    default-src 'self';
    frame-src 'self' https://app.hyperline.co https://api.hyperline.co https://internal.hyperline.co;
    connect-src 'self' https://api.hyperline.co;
    img-src 'self' data:;
    script-src 'self';
    style-src 'self' 'unsafe-inline';
    font-src 'self' https: data:;
    base-uri 'self';
    object-src 'none';
    upgrade-insecure-requests;
  ">
```

Add the following origins to your CSP so the iframe can load and downloads work:

Production

* [https://app.hyperline.co](https://app.hyperline.co) (Portal UI)
* [https://internal.hyperline.co](https://internal.hyperline.co) (API calls within the iframe)
* [https://api.hyperline.co](https://api.hyperline.co) (Public API calls)

Sandbox

* [https://sandbox.app.hyperline.co](https://sandbox.app.hyperline.co)
* [https://sandbox.api.hyperline.co](https://sandbox.api.hyperline.co)
* [https://sandbox.internal.hyperline.co](https://sandbox.internal.hyperline.co)

If you’re using a custom domain for hosted pages, also include that domain wherever you allow app.hyperline.co.


# Customer segments
Source: https://docs.hyperline.co/docs/customers/segments

Group customers dynamically using rule-based filters

Customer segments let you slice your customer base into dynamic, rule-based groups — for example "Enterprise customers in France paying by direct debit" or "All customers with a parent company".

As your billing operations scale, treating every customer the same becomes impractical. Segments give your finance and revenue teams a way to define cohorts based on billing attributes (country, currency, payment method, invoicing entity, custom properties, etc.) and instantly see which customers fall into each group. Unlike static tags or manual lists, segments are **evaluated continuously**: when a customer's data changes, their segment membership updates automatically.

Common use cases include:

* **Regional billing analysis** — group customers by country or currency to review revenue distribution across markets.
* **Payment method monitoring** — identify customers without a payment method on file or those using a specific gateway.
* **Entity-level reporting** — filter customers by invoicing entity for compliance or accounting purposes.
* **Custom cohorts** — combine custom properties with standard fields to build segments that match your business logic, such as plan tier, industry vertical, or contract type.
* **Handpicked lists** — add a condition on specific customer IDs to build a segment from an explicit list of customers, useful when no shared attribute can define the group.

## Manage segments

### Create a segment

<Steps>
  <Step title="Go to the Customers section">
    Navigate to the **Segments** tab and click **New Segment**.
  </Step>

  <Step title="Define segment details">
    Enter a **name** and an optional **description** for the segment.
  </Step>

  <Step title="Add rules and conditions">
    A segment is made of one or more **rules**, each containing one or more **conditions**.

    * Conditions within a rule are combined with **AND** logic — a customer must match all conditions in the rule.
    * Multiple rules are combined with **OR** logic — a customer belongs to the segment if they match any rule.

    Each condition is defined by a **field**, an **operator**, and one or more **values**.
  </Step>

  <Step title="Preview matching customers">
    As you build your rules, a **live preview** table shows matching customers in real time. The table is paginated and searchable, and its columns dynamically adapt to display the fields used in your conditions.
  </Step>

  <Step title="Save the segment">
    Click **Save** to create the segment. It will immediately appear in the segment list with its customer count.
  </Step>
</Steps>

### Edit a segment

You can edit any segment by clicking on it in the list. The same form is displayed inline — update rules, conditions, or details, and save directly without a modal.

The live preview updates as you modify the rules, so you can see the impact of your changes before saving.

### Delete a segment

To delete a segment, open the actions menu and click **Delete**. A confirmation modal will appear — deletion is permanent and cannot be undone.

## Available filter fields

| Field               | Value type                                        |
| ------------------- | ------------------------------------------------- |
| Customer            | Multi-select (search and pick specific customers) |
| Country             | Multi-select (country list)                       |
| Currency            | Multi-select (currency list)                      |
| Language            | Multi-select (language list)                      |
| Invoicing entity    | Multi-select (your invoicing entities)            |
| Payment method type | Multi-select (card, direct debit, etc.)           |
| Relationship        | Has parent / Has child                            |
| Tax ID              | Presence only                                     |
| External ID         | Presence only                                     |
| Custom properties   | Multi-select from authorized values               |

## Segment stats

The segment list displays stats for each segment:

* **Customer count** — the number of customers matching the segment's rules
* **Percentage** — the share of your total customer base that belongs to the segment

These stats are kept up to date as your customer data evolves.

## Filter the customer list by segment

Once you have created segments, they become available as filters in the main **Customers** list. Select a segment from the filter dropdown to narrow the list to only the customers that belong to that segment.

This makes it easy to quickly navigate to a specific cohort without leaving the customer list — for example, to review all customers in a given country or all customers using a particular payment method.


# Configure your account
Source: https://docs.hyperline.co/docs/getting-started/configure-account



## Business

<Frame>
  <img />
</Frame>

### Information

Fill your company's **trade name** (the name used to conduct your business). It will be displayed on public pages and transactional emails.

### Brand identity

Personalize the billing experience for your customers by adding your brand assets.

1. Add the **logo** you want to display on public pages, emails and documents (invoices, credit notes, quotes).
2. Add the **favicon** you will be using on public pages.
3. Select your **main brand color** by adding its HEX code. It will be displayed as an accent color on documents and emails.

We provide you with a real time preview on the right of the screen so you can see how your changes are affecting your invoices design.

### Billing information

The billing information will be displayed on documents (invoices, credit notes, quotes). It contains:

1. The company's **legal name**, which can be different from the trade name
2. The company's **billing address**, including all details required by your country's laws.
3. Your company's **tax number** (validated by our VAT checking algorithm for EU-based companies)

<Warning>
  The company's country cannot be changed as it determines your accounting currency.
</Warning>

## Payment

<Frame>
  <img />
</Frame>

Head over to the **Payment** page in the billing section. To get started with Hyperline, you will need to provide at least one means of payment (connecting with your PSPs and/or adding a bank account).

### Connect your Payment Service Provider

Hyperline currently supports four major Payment Service Provider: **Stripe**, **Mollie**, **GoCardless** and **Airwallex**. If you already have an account with one of these PSPs, you can connect it in one click without any technical requirement (no API key or no webhook to connect).

1. Click on the **Connect** button for the PSP of your choice. This will redirect you to the PSP login page.
2. Enter your account credentials and click on **Continue.**

<Frame>
  <img />
</Frame>

3. Once the process is completed, you will see the PSP status change to `Active` in Hyperline.

<Frame>
  <img />
</Frame>

When connected, we will automatically orchestrate actions on your PSP account for you.

### Add your bank accounts

If you intend to accept bank transfers from your customers, you can add one (or several) bank accounts by clicking on **Add bank account**. It is the account that will be displayed on your invoices **depending on the currency of the customer receiving invoice** when your customers have bank transfer as their active payment method.

<Frame>
  <img />
</Frame>

1. Fill in the **country**, **currency**, and **name of your bank**
2. Select the bank account format and enter the details accordingly.
3. Click on **Add bank account**.

<Frame>
  <img />
</Frame>

You will see your account appear in the list. You can delete it anytime by clicking the three-dot menu, and **Delete**. Deleting your bank account information will disable (if you had only one) the bank transfer payment method until you add a new bank account.

You can add a bank account with various formats to accommodate different countries and currencies. These formats include:

1. IBAN / BIC/Swift (for countries in the SEPA area, primarily European)
2. Account Number / (Ach) Routing Number (US - USD)
3. Sort code / Account Number (UK - GBP)
4. Account Number / BIC/Swift (all other cases)

Invoices will automatically display the correct format.

## Payment methods

Now that everything is configured, head over to the **Payment methods** page in the invoicing entities section. You can choose which payment methods you want to accept from your customers from the following:

* Debit or credit cards payments
* Direct debit (SEPA for European bank accounts, ACH for US bank accounts, Bacs for UK bank accounts) payments
* Bank transfer (offline transactions)

<Frame>
  <img />
</Frame>

<Note>
  When enabling bank transfer payments, your customers will receive your bank account information and will need to wire transfer the amount due for their subscription or one-time payment. As bank transfers are offline, you will have to manually reconcile them by marking them as paid on your Hyperline interface. See the invoice [Reconciliation](../invoices/reconciliations) on how to proceed.
</Note>


# Supported currencies
Source: https://docs.hyperline.co/docs/getting-started/currencies

Learn about supported currencies and different types

Hyperline supports a variety of currencies (detailed below) for product, subscription, and plan prices, as well as invoices. This provides you with the flexibility to bill your customers in their preferred currency.

<Accordion title="Supported currencies">
  | Currency Name                 | ISO Code |
  | ----------------------------- | -------- |
  | Afghan Afghani                | AFN      |
  | Albanian Lek                  | ALL      |
  | Angolan Kwanza                | AOA      |
  | East Caribbean Dollar         | XCD      |
  | Armenian Dram                 | AMD      |
  | Aruban Florin                 | AWG      |
  | Australian Dollar             | AUD      |
  | Azerbaijani Manat             | AZN      |
  | Bahraini Dinar                | BHD      |
  | Bangladeshi Taka              | BDT      |
  | Barbadian Dollar              | BBD      |
  | Bosnian Convertible Mark      | BAM      |
  | Brazilian Real                | BRL      |
  | Brunei Dollar                 | BND      |
  | Bulgarian Lev                 | BGN      |
  | Burmese Kyat                  | MMK      |
  | Burundi Franc                 | BIF      |
  | Canadian Dollar               | CAD      |
  | Cape Verde Escudo             | CVE      |
  | Cayman Islands Dollar         | KYD      |
  | Central African CFA Franc     | XAF      |
  | CFP Franc                     | XPF      |
  | Chilean Peso                  | CLP      |
  | Chinese Yuan Renminbi         | CNY      |
  | Colombian Peso                | COP      |
  | Comorian Franc                | KMF      |
  | Costa Rican Colón             | CRC      |
  | Croatian Kuna                 | HRK      |
  | Cuban Peso                    | CUP      |
  | Curaçao Guilder               | ANG      |
  | Czech Koruna                  | CZK      |
  | Danish Krone                  | DKK      |
  | Djiboutian Franc              | DJF      |
  | Dominican Peso                | DOP      |
  | Egyptian Pound                | EGP      |
  | Euro                          | EUR      |
  | Fijian Dollar                 | FJD      |
  | Gambian Dalasi                | GMD      |
  | Georgian Lari                 | GEL      |
  | Ghanaian Cedi                 | GHS      |
  | Gibraltar Pound               | GIP      |
  | Guatemalan Quetzal            | GTQ      |
  | Guinean Franc                 | GNF      |
  | Guyanese Dollar               | GYD      |
  | Haitian Gourde                | HTG      |
  | Honduran Lempira              | HNL      |
  | Hong Kong Dollar              | HKD      |
  | Hungarian Forint              | HUF      |
  | Icelandic Krona               | ISK      |
  | Indian Rupee                  | INR      |
  | Indonesian Rupiah             | IDR      |
  | Iranian Rial                  | IRR      |
  | Iraqi Dinar                   | IQD      |
  | Israeli New Shekel            | ILS      |
  | Jamaican Dollar               | JMD      |
  | Japanese Yen                  | JPY      |
  | Jordanian Dinar               | JOD      |
  | Kazakhstani Tenge             | KZT      |
  | Kenyan Shilling               | KES      |
  | Kyrgyzstani Som               | KGS      |
  | Lao Kip                       | LAK      |
  | Lebanese Pound                | LBP      |
  | Lesotho Loti                  | LSL      |
  | Liberian Dollar               | LRD      |
  | Libyan Dinar                  | LYD      |
  | Macanese Pataca               | MOP      |
  | Macedonian Denar              | MKD      |
  | Malagasy Ariary               | MGA      |
  | Malawian Kwacha               | MWK      |
  | Malaysian Ringgit             | MYR      |
  | Mauritanian Ouguiya           | MRO      |
  | Mauritian Rupee               | MUR      |
  | Mexican Peso                  | MXN      |
  | Moldovan Leu                  | MDL      |
  | Mongolian Tugrik              | MNT      |
  | Moroccan Dirham               | MAD      |
  | Mozambican Metical            | MZN      |
  | Namibian Dollar               | NAD      |
  | Nepalese Rupee                | NPR      |
  | Netherlands Antillean Guilder | ANG      |
  | New Taiwan Dollar             | TWD      |
  | New Zealand Dollar            | NZD      |
  | Nicaraguan Córdoba            | NIO      |
  | Nigerian Naira                | NGN      |
  | North Korean Won              | KPW      |
  | Norwegian Krone               | NOK      |
  | Omani Rial                    | OMR      |
  | Pakistani Rupee               | PKR      |
  | Panamanian Balboa             | PAB      |
  | Papua New Guinean Kina        | PGK      |
  | Paraguayan Guarani            | PYG      |
  | Peruvian Sol                  | PEN      |
  | Philippine Peso               | PHP      |
  | Polish Zloty                  | PLN      |
  | Pound Sterling                | GBP      |
  | Qatari Riyal                  | QAR      |
  | Romanian Leu                  | RON      |
  | Russian Ruble                 | RUB      |
  | Rwandan Franc                 | RWF      |
  | Saint Helena Pound            | SHP      |
  | Samoan Tala                   | WST      |
  | Saudi Riyal                   | SAR      |
  | Serbian Dinar                 | RSD      |
  | Seychelles Rupee              | SCR      |
  | Sierra Leonean Leone          | SLL      |
  | Singapore Dollar              | SGD      |
  | Solomon Islands Dollar        | SBD      |
  | Somali Shilling               | SOS      |
  | South African Rand            | ZAR      |
  | South Korean Won              | KRW      |
  | South Sudanese Pound          | SSP      |
  | Sudanese Pound                | SDG      |
  | Surinamese Dollar             | SRD      |
  | Swazi Lilangeni               | SZL      |
  | Swedish Krona                 | SEK      |
  | Swiss Franc                   | CHF      |
  | Syrian Pound                  | SYP      |
  | Tanzanian Shilling            | TZS      |
  | Thai Baht                     | THB      |
  | Tongan Paʻanga                | TOP      |
  | Trinidad and Tobago Dollar    | TTD      |
  | Tunisian Dinar                | TND      |
  | Turkish Lira                  | TRY      |
  | Turkmenistani Manat           | TMT      |
  | Ugandan Shilling              | UGX      |
  | Ukrainian Hryvnia             | UAH      |
  | United Arab Emirates Dirham   | AED      |
  | United States Dollar          | USD      |
  | Uruguayan Peso                | UYU      |
  | Uzbekistani Som               | UZS      |
  | Vanuatu Vatu                  | VUV      |
  | Venezuelan Bolívar            | VEF      |
  | Vietnamese Dong               | VND      |
  | Yemeni Rial                   | YER      |
  | Zambian Kwacha                | ZMW      |
  | Zimbabwean Dollar             | ZWL      |
</Accordion>

When it comes to **payment**, the supported currencies mainly depend on your **connected payment provider**. We recommend checking their capabilities on a case-by-case basis depending on your needs.

Two main currencies are used in the Hyperline settings:

* Accounting currency: defined on each invoicing entity
* Reporting currency: unique and defined on your account (shared between all invoicing entities)

<Note>
  Your customer's currency is different from the account's accounting or reporting currencies. It can be edited from the **Customer section** → selecting the customer → clicking on **Edit** the customer's information.
</Note>

<Frame>
  <img />
</Frame>

## Accounting currency

In most countries, you're legally required to maintain your accounting ledger in your country's main currency. This can get tricky when you're invoicing customers in multiple currencies. At Hyperline, we set your accounting currency to your invoicing entity country's currency to ensure you won't have any legal issues down the road.

<Note>
  This only affects your invoices' footer, where we'll display the converted amount when needed.
</Note>

## Reporting currency

Your reporting currency defines how we convert amounts on aggregated views, like your [dashboard](../analytics/dashboard), or your aggregated revenue.

<Note>
  It won't impact invoices or exports, only the display on the app. This value can be changed as often as you want.
</Note>


# Email settings
Source: https://docs.hyperline.co/docs/getting-started/emails

Learn about your account email settings

Emails settings of your account can be configured in the Settings > Emails page.

### Additional email recipients

Hyperline provides the ability to add 5 recipients to the emails it sends to your customers.

This feature allows you to keep key stakeholders, such as your finance team or accountant, informed. The email notifications currently include information about pending invoices and paid invoices. This ensures that your team is always up-to-date with your billing status.

<Frame>
  <img />
</Frame>

### Support email

Hyperline uses a designated email address for support-related communication.

This email is used when issues are detected with your integration, data loaders, or API. By providing a specific email for these notifications, you can ensure that important updates regarding your system's status are directed to the appropriate channel.

### Customers automated emails

Hyperline allows you to manage the types of emails sent to your customers. There are 5 different types of emails that can be enabled or disabled according to your preferences.

* Invoice to pay
* Invoice paid
* Checkout session created
* Checkout session completed
* Payment error

Click on 'Save changes' to validate.

<Frame>
  <img />
</Frame>

These settings apply to all your customers.

<Note>
  If you wish to apply specific settings at the customer or subscription level, please contact our support.
</Note>

Visit our [Invoice emails](../invoices/emails) documentation page for more details about invoice emails.


# Invoicing entities
Source: https://docs.hyperline.co/docs/getting-started/invoicing-entities

Manage all your companies and subsidiaries within same Hyperline account

Invoicing entities let you **manage multiple billing profiles under a single Hyperline account**. Each entity shares the account configuration (products, plans, events, coupons, and integrations) but has its own distinct invoicing settings (business information, invoice legal information and terms, tax setup and default payment methods).

This makes it easy to **centralize your global billing configuration** while customizing how each entity invoices its customers, whether you’re operating across countries, business units, or brands.

<Note>
  Accounting integrations can be connected to a specific accounting entity (e.g. Pennylane for an entity based in France, Quickbooks for one based in the United States).
</Note>

You can also use the [API Reference](/api-reference/endpoints/invoicing-entities/) to create and manage invoicing entities.

## Create invoicing entity

Invoicing entities can be created by going on the Settings page and clicking on your company name while browsing on one of the invoicing entities sub-page. An unlimited amount of invoicing entities can be created.

<Frame>
  <img />
</Frame>

An invoicing entity has its own invoicing settings :

* **Business information**: it can have its own trade name, logo and brand color, billing address, accounting currency, default timezone and languages. This is useful for companies operating under different business names in different countries.
* **Invoicing**: Activate e-invoicing, add different invoicing patterns and legal information, payment terms, initiation delay, grace period for invoices, credit notes and documents. This is helpful if your different entities have their own legal constraints or ways to operate business.
* **Taxes**: Select the tax engine (Hyperline, Anrok, manual), activate automatic tax collection, add custom tax codes and rates.
* **Payment methods**: Select available payment methods and default payment provider / bank account for each of them.

<Note>
  If you wish to delete an invoicing entity, please contact support.
</Note>

## Customer-level configuration

Invoicing entities are assigned at the customer level, and each customer is linked to a single invoicing entity. Updating a customer’s invoicing entity will not impact existing active subscriptions; only new subscriptions created after the update will reflect the change.

<Frame>
  <img />
</Frame>

When customers are created via CRM integrations or other automated flows, Hyperline will automatically assign an invoicing entity based on the customer’s country. If no country-specific match is found, the default invoicing entity will be used instead.

## Reporting

You can filter your dashboard by invoicing entity, allowing you to have a global view on the entity's business metrics.
The invoicing entity can also be found in most exports, allowing you to do your own data analysis.
You can use the API to fetch elements like customers or invoices that match a specific invoicing entity.


# Markdown format text
Source: https://docs.hyperline.co/docs/getting-started/markdown

Stylize your text to your liking in selected text areas

Markdown lets you keep your content clear and expressive, without complex formatting tools. It’s ideal for keeping things lightweight and readable—both for you and your customers.

<Frame>
  <img />
</Frame>

Hyperline supports markdown formatting **in select text areas** across the product:

* Invoice legal information
* Invoice additional information

Currently, formatting is visible only in preview mode. While editing, the Markdown syntax remains visible in the input field.

You can use the following syntax to apply formatting:

* `**text**` -> bold text
* `*text*` or `_text_` -> italic text
* `---` -> horizontal divider
* `- text` -> bulleted list
* `[text](http://www.hyperline.co)` -> hyperlink

## Variables

We support dynamic content rendering using variable substitution. Variables can be embedded directly into input fields using two common formats:

* Double curly braces: `{{variable}}`

* Single curly brace: `{variable}`

These placeholders are automatically replaced at runtime with the appropriate values from the corresponding data context (e.g., quote, invoice, customer, ...).

You can create you own variables via [custom properties](https://docs.hyperline.co/docs/properties/overview). The variable is the slug of the custom property, surrounded by curly brackets.

<Columns>
  <img />

  <img />

  <img />
</Columns>


# Multiple accounts
Source: https://docs.hyperline.co/docs/getting-started/multiple-accounts

Manage multiple companies on Hyperline

Hyperline enables you to create and configure multiple companies, providing you with distinct accounts for each legal entity. This feature streamlines your billing process by allowing specific setup for each account.

Switch between your various companies seamlessly by clicking on the desired account using the switch button in the product. This eliminates the need to log out and log back in when managing different accounts!

<Frame>
  <img />
</Frame>

You have the ability to independently [manage your team members](./users) for each account, allowing for precise control over access permissions.


# Testing mode
Source: https://docs.hyperline.co/docs/getting-started/sandbox

Learn how you can experiment with billing safely before going to production

## Hyperline test mode

We are well aware that setting up a billing platform can be stressful or intimidating at first glance, especially because it requires experimentation and is linked to an important aspect of your business: revenue. This is why we provide you with a **test mode** (also called **sandbox**) to conduct all kinds of tests without impacting your real account.

When switching to the test mode, a new account will be created, this will allow you to perform fake transactions, generate false invoices, add fake customer accounts, and so on. You can get some experience with our features before setting up your real account.

<Frame>
  <img />
</Frame>

This mode offers the **exact same features and works the same way as your Hyperline (real) account**. Please refer to this documentation to learn how to configure your [product catalog](../products/overview), manage [templates](../subscriptions/templates), [send invoices](../invoices/overview), [use credits and wallets](../wallets/balance), and more.

<Warning>
  On your test account, platform emails are sent as they would be in your real account. Please ensure caution when using emails for your test customers to avoid using real ones and prevent them from being inadvertently delivered to your actual customer mailbox.
</Warning>

## Testing payments

We strongly encourage you to conduct tests before getting started with your real bank account(s). To do so, you can use testing credit cards and false bank account numbers as specified below.

### Testing credit cards numbers

To test payments in Hyperline, you can use the false credit card numbers provided by Stripe or Mollie (see section below).

Payment Service Providers (PSP) provide testing credit cards numbers for users to perform transaction tests.

You can find testing card numbers on the following pages:

* [Stripe testing cards](https://stripe.com/docs/testing#cards)
* [Mollie testing cards](https://docs.mollie.com/overview/testing#testing-different-types-of-cards)

### Testing direct debits

You can test direct debits with test account numbers provided by most PSPs.

You can find testing numbers you can use for Stripe [on this page](https://stripe.com/docs/testing?payment-method=sepa-direct-debit#non-card-payments).

## Simulate usage data without code

This applies if you want to **configure your first usage-based plan** and **assign a subscription to a customer** in order to test Hyperline.

In the test account, you can simulate usage data by generating fake events for a specific customer. This is done in two steps:

<Steps>
  <Step title="Go to one of your customers from the Customer section">
    Then click on the **Events tab**, and click on the **Simulate new events** button.

    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Fill in the Event type field with the event name used to aggregate usage in your billing plan configuration.">
    Fill in:

    * **The event type** (API calls, email sent, document retrieved or created, etc.)
    * **The date** (leave blank if you prefer)
    * **The number of events to create**
    * You can optionally add extra parameters to your event with the **JSON Payload field.**

    Click on **Create new events button** when you are ready.

    <Frame>
      <img />
    </Frame>

    The events can take a few seconds to be ingested.

    They will appear in your customer's **Events page**.

    You can easily delete them in the **Events page** afterward.

    <Frame>
      <img />
    </Frame>
  </Step>
</Steps>

**You are done! 🎉**

You can now create your first usage-based plan based on these events.


# Users & permissions
Source: https://docs.hyperline.co/docs/getting-started/users

Invite team members and set permissions to collaborate on Hyperline

You can invite an unlimited number of team members to access your Hyperline account. We offer flexible roles and permissions through access control (ACL), allowing you to configure the appropriate access levels for each member of your account.

<Frame>
  <img />
</Frame>

## Invite members

<Steps>
  <Step title="Navigate to Settings > Team" />

  <Step title="Click 'Add member'" />

  <Step title="Enter one or multiple email address(es) and choose a role">
    To invite multiple members at the same time, you can specify multiple emails separated with commas in the 'Email' field.

    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Submit invite(s)" />
</Steps>

Your new members will have to accept the invite sent to their email address to be able to access Hyperline.

<Note>
  If the member is already part of another Hyperline account, they will be able
  to [switch from one to another easily](./multiple-accounts) using the same
  login credentials.
</Note>

## Manage roles

You can create custom roles with specific permissions to provide fine-grained access for members based on your needs.

<Frame>
  <img />
</Frame>

By default, two roles are created for you:

* **Admin**: full access to Hyperline, including the ability to manage products, plans, customers, subscriptions, and settings
* **Account Manager**: limited permissions and limited view on Hyperline, allowing them to manage customers, subscriptions, and invoices (ideal for account management teams)

Additionally, you can for example create roles for external accountants, finance team, product/tech teams, sales representatives, etc.

### Default role

One of the roles is designated as the default. This role will be automatically assigned to members created through a connected integration, such as a CRM.

Account Manager is the default role for each newly created Hyperline account. You can easily set the default role to another existing one.

<Frame>
  <img />
</Frame>

### Create new role

<Steps>
  <Step title="Navigate to Settings > Team" />

  <Step title="Click 'Add role'" />

  <Step title="Enter a name, optionally a description, and select the granted permissions">
    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Click 'Create role'" />
</Steps>


# Home
Source: https://docs.hyperline.co/docs/index



<div>
  <div>
    <img alt="Decorative background image" />

    <img alt="Decorative background image" />
  </div>

  <div>
    <h1>
      Documentation
    </h1>

    <div>
      Welcome to the Hyperline documentation, your all-in-one platform to manage CPQ, billing, and usage-based pricing. From contracts to cash in the bank, manage every step of your revenue process in one unified system. Negotiate deals, automate invoicing, collect payments, and reconcile revenue faster — with full visibility from start to finish.
    </div>

    <div>
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          High-level set up of account
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        <Card title="Customers" icon={<svg width="30" height="30" viewBox="0 0 80 80" fill="none" xmlns="http://www.w3.org/2000/svg"><rect width="80" height="80" rx="16" fill="#444444"/><path d="M64.3335 44.6675C64.1584 44.7988 63.9591 44.8943 63.7471 44.9487C63.5351 45.003 63.3144 45.015 63.0978 44.9841C62.8811 44.9531 62.6727 44.8798 62.4843 44.7683C62.296 44.6567 62.1315 44.5092 62.0001 44.3341C60.9956 42.9838 59.688 41.8883 58.1827 41.1356C56.6774 40.383 55.0164 39.9943 53.3335 40.0008C53.0057 40.0008 52.6853 39.9041 52.4122 39.7229C52.1391 39.5417 51.9255 39.284 51.7981 38.9821C51.7115 38.777 51.667 38.5567 51.667 38.3341C51.667 38.1116 51.7115 37.8913 51.7981 37.6862C51.9255 37.3843 52.1391 37.1266 52.4122 36.9454C52.6853 36.7642 53.0057 36.6675 53.3335 36.6675C54.2686 36.6674 55.185 36.4051 55.9785 35.9103C56.7721 35.4155 57.4109 34.7081 57.8226 33.8684C58.2342 33.0287 58.4021 32.0904 58.3072 31.1601C58.2123 30.2298 57.8584 29.3447 57.2858 28.6054C56.7131 27.8662 55.9445 27.3023 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27.2083C18.9364 28.3037 18.5074 29.546 18.3778 30.8364C18.2482 32.1267 18.4215 33.4295 18.884 34.6411C19.3465 35.8527 20.0853 36.9396 21.0418 37.8154C18.7778 38.7976 16.81 40.3546 15.3335 42.3321C15.068 42.6857 14.9538 43.1303 15.0162 43.5681C15.0785 44.0058 15.3121 44.4009 15.6658 44.6664C16.0194 44.9319 16.464 45.0461 16.9018 44.9837C17.3396 44.9214 17.7347 44.6878 18.0001 44.3341C19.0047 42.9838 20.3123 41.8883 21.8176 41.1356C23.3229 40.383 24.9838 39.9943 26.6668 40.0008C27.1088 40.0008 27.5328 39.8252 27.8453 39.5126C28.1579 39.2001 28.3335 38.7762 28.3335 38.3341Z" fill="#F2F2F2"/></svg>} href="/docs/customers">
          Create and manage your customers in Hyperline
        </Card>

        <Card title="CPQ" icon={<svg width="30" height="30" viewBox="0 0 80 80" fill="none" xmlns="http://www.w3.org/2000/svg"><rect width="80" height="80" rx="16" fill="#444444"/><path d="M61.6669 48.334H26.6377C27.1919 47.2423 27.7481 46.1194 28.3044 44.9777C31.4148 45.3215 35.1002 43.1444 39.2919 38.4736C39.4169 38.8194 39.5564 39.1756 39.7085 39.5361C41.0648 42.7131 42.8148 44.5236 44.9169 44.9215C47.071 45.3381 49.2044 44.2486 51.3919 41.6257C52.8127 43.3069 55.7294 45.0007 61.6669 45.0007C62.1089 45.0007 62.5328 44.8251 62.8454 44.5125C63.1579 44.1999 63.3335 43.776 63.3335 43.334C63.3335 42.892 63.1579 42.468 62.8454 42.1555C62.5328 41.8429 62.1089 41.6673 61.6669 41.6673C55.2856 41.6673 53.4273 39.4611 53.3335 38.2882C53.3234 37.9004 53.1783 37.5284 52.9234 37.2361C52.6684 36.9439 52.3195 36.7497 51.9368 36.687C51.554 36.6243 51.1614 36.6971 50.8266 36.8928C50.4917 37.0884 50.2356 37.3948 50.1023 37.759C47.5669 41.5611 46.0648 41.7465 45.5189 41.6465C43.7835 41.3194 42.1689 37.2861 41.6252 34.6652C41.554 34.3342 41.3838 34.0328 41.1371 33.8009C40.8903 33.5691 40.5789 33.4179 40.2441 33.3674C39.9093 33.317 39.5671 33.3697 39.263 33.5186C38.9589 33.6674 38.7074 33.9053 38.5419 34.2007C34.4169 39.3298 31.6502 41.0757 29.9148 41.5215C31.6835 37.5882 33.0044 34.1361 33.8502 31.2298C35.271 26.3465 35.3752 22.9319 34.1648 20.7923C33.5398 19.6757 32.2294 18.3444 29.6002 18.334H29.5481C26.2148 18.3569 23.5898 21.5215 22.3356 27.0215C21.5877 30.2944 21.4648 33.9361 21.996 37.0215C22.5273 40.1069 23.6335 42.3361 25.2356 43.6652C24.4606 45.2756 23.6669 46.8486 22.896 48.3382H18.3335C17.8915 48.3382 17.4676 48.5137 17.155 48.8263C16.8425 49.1389 16.6669 49.5628 16.6669 50.0048C16.6669 50.4468 16.8425 50.8708 17.155 51.1833C17.4676 51.4959 17.8915 51.6715 18.3335 51.6715H21.1273C18.7689 56.0465 16.9356 59.0965 16.9064 59.1465C16.7876 59.3342 16.7075 59.5437 16.6708 59.7628C16.6342 59.9819 16.6416 60.2061 16.6928 60.4222C16.744 60.6384 16.8379 60.8421 16.969 61.0214C17.1001 61.2008 17.2657 61.3521 17.4561 61.4665C17.6464 61.581 17.8578 61.6562 18.0777 61.6878C18.2975 61.7193 18.5215 61.7066 18.7364 61.6504C18.9513 61.5942 19.1528 61.4956 19.329 61.3604C19.5053 61.2252 19.6527 61.0561 19.7627 60.8631C19.7939 60.809 22.1106 56.9486 24.9085 51.6715H61.6669C62.1089 51.6715 62.5328 51.4959 62.8454 51.1833C63.1579 50.8708 63.3335 50.4468 63.3335 50.0048C63.3335 49.5628 63.1579 49.1389 62.8454 48.8263C62.5328 48.5137 62.1089 48.3382 61.6669 48.3382V48.334ZM53.3335 38.334V38.2902C53.3349 38.3048 53.3349 38.3194 53.3335 38.334ZM25.5814 27.7632C26.4127 24.1215 28.0169 21.6673 29.5835 21.6673C30.6773 21.6673 31.0419 22.0548 31.2502 22.4319C31.8752 23.5423 32.6085 27.4715 26.7398 40.4256C25.0335 38.0736 24.4523 32.709 25.5814 27.7632Z" fill="#F2F2F2"/></svg>} href="/docs/quotes">
          Create quotes and manage your CPQ process in Hyperline
        </Card>

        <Card title="Subscriptions" icon={<svg width="30" height="30" viewBox="0 0 80 80" fill="none" xmlns="http://www.w3.org/2000/svg"><rect width="80" height="80" rx="16" fill="#444444"/><path d="M54.5141 52.1604C54.8251 52.4728 54.9998 52.8956 54.9998 53.3365C54.9998 53.7773 54.8251 54.2001 54.5141 54.5125C54.287 54.7354 48.9203 60 39.9995 60C32.2099 60 26.5558 55.3333 23.3328 51.6979V56.6667C23.3328 57.1087 23.1572 57.5326 22.8447 57.8452C22.5321 58.1577 22.1082 58.3333 21.6662 58.3333C21.2242 58.3333 20.8002 58.1577 20.4877 57.8452C20.1751 57.5326 19.9995 57.1087 19.9995 56.6667V46.6667C19.9995 46.2246 20.1751 45.8007 20.4877 45.4882C20.8002 45.1756 21.2242 45 21.6662 45H31.6662C32.1082 45 32.5321 45.1756 32.8447 45.4882C33.1572 45.8007 33.3328 46.2246 33.3328 46.6667C33.3328 47.1087 33.1572 47.5326 32.8447 47.8452C32.5321 48.1577 32.1082 48.3333 31.6662 48.3333H24.8828C27.4495 51.5312 32.7078 56.6667 39.9995 56.6667C47.4995 56.6667 52.112 52.1958 52.1578 52.15C52.4718 51.8391 52.8963 51.6655 53.3381 51.6674C53.78 51.6694 54.2029 51.8467 54.5141 52.1604ZM58.3328 21.6667C57.8908 21.6667 57.4669 21.8423 57.1543 22.1548C56.8418 22.4674 56.6662 22.8913 56.6662 23.3333V28.3021C53.4433 24.6667 47.7891 20 39.9995 20C31.0787 20 25.712 25.2646 25.487 25.4875C25.1737 25.7997 24.9973 26.2235 24.9965 26.6658C24.9957 27.1081 25.1707 27.5325 25.4828 27.8458C25.795 28.1591 26.2189 28.3356 26.6611 28.3363C27.1034 28.3371 27.5279 28.1622 27.8412 27.85C27.887 27.8042 32.4995 23.3333 39.9995 23.3333C47.2912 23.3333 52.5495 28.4687 55.1162 31.6667H48.3328C47.8908 31.6667 47.4669 31.8423 47.1543 32.1548C46.8418 32.4674 46.6662 32.8913 46.6662 33.3333C46.6662 33.7754 46.8418 34.1993 47.1543 34.5118C47.4669 34.8244 47.8908 35 48.3328 35H58.3328C58.7749 35 59.1988 34.8244 59.5114 34.5118C59.8239 34.1993 59.9995 33.7754 59.9995 33.3333V23.3333C59.9995 22.8913 59.8239 22.4674 59.5114 22.1548C59.1988 21.8423 58.7749 21.6667 58.3328 21.6667Z" fill="#F2F2F2"/></svg>} href="/docs/subscriptions">
          Familiarize yourself with the concept of subscriptions
        </Card>

        <Card title="Invoices" icon={<svg width="30" height="30" viewBox="0 0 80 80" fill="none" xmlns="http://www.w3.org/2000/svg"><rect width="80" height="80" rx="16" fill="#444444"/><path d="M57.8462 30.4882L46.1795 18.8215C46.0246 18.6668 45.8407 18.5441 45.6384 18.4604C45.4361 18.3768 45.2193 18.3338 45.0003 18.334H25.0003C24.1163 18.334 23.2684 18.6852 22.6433 19.3103C22.0182 19.9354 21.667 20.7833 21.667 21.6673V58.334C21.667 59.218 22.0182 60.0659 22.6433 60.691C23.2684 61.3161 24.1163 61.6673 25.0003 61.6673H55.0003C55.8844 61.6673 56.7322 61.3161 57.3573 60.691C57.9825 60.0659 58.3337 59.218 58.3337 58.334V31.6673C58.3338 31.4484 58.2909 31.2316 58.2072 31.0292C58.1236 30.8269 58.0009 30.643 57.8462 30.4882ZM46.667 24.0236L52.6441 30.0007H46.667V24.0236ZM55.0003 58.334H25.0003V21.6673H43.3337V31.6673C43.3337 32.1093 43.5093 32.5333 43.8218 32.8458C44.1344 33.1584 44.5583 33.334 45.0003 33.334H55.0003V58.334ZM48.3337 41.6673C48.3337 42.1093 48.1581 42.5333 47.8455 42.8458C47.5329 43.1584 47.109 43.334 46.667 43.334H33.3337C32.8916 43.334 32.4677 43.1584 32.1551 42.8458C31.8426 42.5333 31.667 42.1093 31.667 41.6673C31.667 41.2253 31.8426 40.8014 32.1551 40.4888C32.4677 40.1762 32.8916 40.0007 33.3337 40.0007H46.667C47.109 40.0007 47.5329 40.1762 47.8455 40.4888C48.1581 40.8014 48.3337 41.2253 48.3337 41.6673ZM48.3337 48.334C48.3337 48.776 48.1581 49.1999 47.8455 49.5125C47.5329 49.8251 47.109 50.0007 46.667 50.0007H33.3337C32.8916 50.0007 32.4677 49.8251 32.1551 49.5125C31.8426 49.1999 31.667 48.776 31.667 48.334C31.667 47.892 31.8426 47.468 32.1551 47.1555C32.4677 46.8429 32.8916 46.6673 33.3337 46.6673H46.667C47.109 46.6673 47.5329 46.8429 47.8455 47.1555C48.1581 47.468 48.3337 47.892 48.3337 48.334Z" fill="#F2F2F2"/></svg>} href="/docs/invoices">
          Configure and send invoices from Hyperline
        </Card>

        <Card title="Usage" icon={<svg width="30" height="30" viewBox="0 0 80 80" fill="none" xmlns="http://www.w3.org/2000/svg"><rect width="80" height="80" rx="16" fill="#444444"/><path d="M40 18.334C28.7854 18.334 20 23.459 20 30.0007V50.0007C20 56.5423 28.7854 61.6673 40 61.6673C51.2146 61.6673 60 56.5423 60 50.0007V30.0007C60 23.459 51.2146 18.334 40 18.334ZM56.6667 40.0007C56.6667 42.0048 55.025 44.0486 52.1646 45.609C48.9437 47.3652 44.6229 48.334 40 48.334C35.3771 48.334 31.0562 47.3652 27.8354 45.609C24.975 44.0486 23.3333 42.0048 23.3333 40.0007V36.534C26.8875 39.659 32.9646 41.6673 40 41.6673C47.0354 41.6673 53.1125 39.6507 56.6667 36.534V40.0007ZM27.8354 24.3923C31.0562 22.6361 35.3771 21.6673 40 21.6673C44.6229 21.6673 48.9437 22.6361 52.1646 24.3923C55.025 25.9527 56.6667 27.9965 56.6667 30.0007C56.6667 32.0048 55.025 34.0486 52.1646 35.609C48.9437 37.3652 44.6229 38.334 40 38.334C35.3771 38.334 31.0562 37.3652 27.8354 35.609C24.975 34.0486 23.3333 32.0048 23.3333 30.0007C23.3333 27.9965 24.975 25.9527 27.8354 24.3923ZM52.1646 55.609C48.9437 57.3652 44.6229 58.334 40 58.334C35.3771 58.334 31.0562 57.3652 27.8354 55.609C24.975 54.0486 23.3333 52.0048 23.3333 50.0007V46.534C26.8875 49.659 32.9646 51.6673 40 51.6673C47.0354 51.6673 53.1125 49.6507 56.6667 46.534V50.0007C56.6667 52.0048 55.025 54.0486 52.1646 55.609Z" fill="#F2F2F2"/></svg>} href="/docs/usage/send-usage-data">
          Send your usage data and configure your usage-based billing
        </Card>

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# Glossary
Source: https://docs.hyperline.co/docs/introduction/glossary

Learn more about Hyperline's key concepts and their definitions

<Info>
  Is something still unclear? Don't hesitate to [reach out to our
  team](mailto:support@hyperline.co) if you need additional support.
</Info>

## Core Entities

| Term               | Definition                                                                                                                                     |
| ------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------- |
| **Bundle product** | A product that groups several existing products as components and sells them as a single unit. Distinct from the "bundle" pricing model.       |
| **Customer**       | An individual or company that purchases your products/services. Has billing information, payment methods, and can have multiple subscriptions. |
| **Invoice**        | A document requesting payment from a customer.                                                                                                 |
| **Product**        | A billable item in your catalog.                                                                                                               |
| **Quote**          | A sales proposal sent to customers before creating a subscription. Can be signed electronically or manually.                                   |
| **Subscription**   | A recurring billing agreement between you and a customer, defining which products are included, pricing, and billing schedule.                 |

## Subscription

| Term                      | Definition                                                                                                                 |
| ------------------------- | -------------------------------------------------------------------------------------------------------------------------- |
| **Activation strategy**   | How a subscription becomes active.                                                                                         |
| **Cancellation**          | Ending a subscription.                                                                                                     |
| **Contract terms**        | Terms governing the subscription contract including start/end dates, duration, and renewal settings.                       |
| **Proration**             | Calculating partial charges when changes occur mid-billing period.                                                         |
| **Renewal**               | When a subscription automatically continues for another term.                                                              |
| **Subscription phase**    | A distinct period within a subscription with its own products and terms (e.g., trial, standard).                           |
| **Subscription template** | A pre-configured subscription setup that can be reused for multiple customers or contexts (currency/country combinations). |
| **Subscription update**   | A pending change to a subscription (add/remove products, change prices, apply coupons).                                    |
| **Trial period**          | A free or discounted phase before regular billing begins.                                                                  |

## Pricing & Billing

| Term                                   | Definition                                                                                                                                                                  |
| -------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Billing interval**                   | How often a customer is charged (e.g., monthly, yearly, weekly).                                                                                                            |
| **Commitment period**                  | Minimum contract duration for a subscription (e.g., 1-year commitment).                                                                                                     |
| **Price book**                         | A collection of custom price configurations that can be assigned to specific customers for special pricing.                                                                 |
| **Price configuration**                | Defines how a product is priced. Includes currency, billing interval, and pricing model.                                                                                    |
| **Pricing model - BPS (Basis Points)** | Percentage-based pricing typically used for payment processing fees.                                                                                                        |
| **Pricing model - Bulk**               | A single price per unit is applied based on the total usage tier (e.g., 150 units all priced at the 101-200 tier rate).                                                     |
| **Pricing model - Bundle**             | Predefined quantity/price packages on a seat or credit product (e.g., 1000 credits for $50, or 10 seats for $180). Distinct from a Bundle product, which is a product type. |
| **Pricing model - Fee**                | A fixed amount charged per billing period (e.g., \$99/month).                                                                                                               |
| **Pricing model - Packaged**           | Units are sold in packages/bundles (e.g., \$100 per 1000 API calls).                                                                                                        |
| **Pricing model - Volume**             | Price per unit decreases as usage increases through tiers (e.g., first 100 units at $0.10, next 100 units at $0.08).                                                        |

## Usage & Metering

| Term                       | Definition                                                                                                                |
| -------------------------- | ------------------------------------------------------------------------------------------------------------------------- |
| **Billable event**         | A usage record sent via API that represents a customer action to be metered (e.g., API call, message sent, storage used). |
| **Committed count**        | A guaranteed minimum usage amount that will be charged regardless of actual usage.                                        |
| **Metering configuration** | Defines how billable events are counted or summed for billing.                                                            |
| **Metering filter**        | Conditions applied to narrow down which events count toward billing (e.g., only count events where `region = 'us'`).      |
| **Usage interval**         | The period over which usage is measured before billing (can differ from billing interval).                                |

## Credits & Wallet

| Term                      | Definition                                                                                       |
| ------------------------- | ------------------------------------------------------------------------------------------------ |
| **Credit transaction**    | A record of credits being added, consumed, or expired.                                           |
| **Credits**               | Pre-purchased units that can be consumed against usage-based products. Can expire.               |
| **Low balance threshold** | A configurable threshold that triggers notifications when credits or wallet balance falls below. |
| **Top-up**                | Adding credits or wallet balance to a customer's account.                                        |
| **Wallet**                | A prepaid balance account for a customer that can be used to pay invoices.                       |
| **Wallet transaction**    | A record of funds being credited or debited from a customer's wallet.                            |

## Discounts & Promotions

| Term                | Definition                                                                                        |
| ------------------- | ------------------------------------------------------------------------------------------------- |
| **Coupon**          | A discount that can be applied to subscriptions. Can be a fixed amount or percentage off.         |
| **Coupon duration** | How long a coupon applies.                                                                        |
| **Coupon repeat**   | Controls coupon application frequency.                                                            |
| **Promotion code**  | A shareable code that customers can use to redeem a coupon. Can have usage limits and expiration. |

## Documents

| Term                  | Definition                                                                                                    |
| --------------------- | ------------------------------------------------------------------------------------------------------------- |
| **Checkout page**     | A hosted payment page where customers can enter payment details and complete a purchase.                      |
| **Checkout session**  | A hosted page experience for customers to complete payment and subscription activation.                       |
| **Contract clause**   | Reusable text blocks that can be included in contracts.                                                       |
| **Contract template** | Legal document templates that can be attached to quotes.                                                      |
| **Credit note**       | A document issued to reverse or reduce a previously issued invoice.                                           |
| **Customer portal**   | A self-service interface where customers can view invoices, manage subscriptions, and update payment methods. |
| **Invoice line item** | An individual charge on an invoice representing a product or adjustment.                                      |
| **Purchase order**    | A customer's reference number for their internal tracking.                                                    |
| **Quote template**    | Reusable configuration for quotes including terms, display options, and attached documents.                   |

## Approvals

| Term                     | Definition                                                                                                                                 |
| ------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------ |
| **Approval request**     | A request for approval created when a quote matches an approval workflow. Tracks the approval status and history.                          |
| **Approval step**        | A stage in an approval workflow where designated approvers must approve or reject before proceeding.                                       |
| **Approval workflow**    | A configurable set of rules and steps that determine when and how quotes require approval based on conditions like amount or products.     |
| **Approver requirement** | Whether any single approver or all designated approvers must approve a step (`any` or `all`).                                              |
| **Workflow condition**   | A rule that determines if a workflow applies to a quote (e.g., total amount greater than €10,000, specific products, discount percentage). |
| **Workflow priority**    | A number used to select between multiple matching workflows. Higher priority workflows are selected first.                                 |

## Payments

| Term                               | Definition                                                                                                          |
| ---------------------------------- | ------------------------------------------------------------------------------------------------------------------- |
| **Bank account**                   | Customer's bank account details used for manual bank transfer payments.                                             |
| **Chargeback**                     | When a customer disputes a charge with their bank, resulting in reversed payment.                                   |
| **Dunning**                        | The process of automatically retrying failed payments and communicating with customers to collect overdue invoices. |
| **Grace period**                   | A delay between invoice creation and payment collection, allowing review or manual adjustment.                      |
| **Payment method**                 | How a customer pays (card, direct debit, bank transfer, etc.).                                                      |
| **Payment method state**           | Current status of a payment method.                                                                                 |
| **Payment service provider (PSP)** | A third-party service that processes payments (e.g., Stripe, GoCardless, Mollie).                                   |
| **Transaction**                    | A payment attempt or successful charge against an invoice.                                                          |

## Organization

| Term                 | Definition                                                                                                                          |
| -------------------- | ----------------------------------------------------------------------------------------------------------------------------------- |
| **Client**           | Your account/organization in Hyperline (the seller).                                                                                |
| **Custom field**     | User-defined properties that can be added to customers, subscriptions, products, plans, or quotes.                                  |
| **Invoicing entity** | A legal entity that issues invoices (your company or subsidiaries). Has its own branding, address, tax ID, and numbering sequences. |
| **Tax ID**           | A tax identification number (e.g., VAT number) for a customer or invoicing entity, used for tax compliance and validation.          |
| **Tax rate**         | VAT/sales tax rates applied to invoices.                                                                                            |
| **Tax scheme**       | How tax is applied to an invoice.                                                                                                   |

## Analytics & Reporting

| Term                                   | Definition                                                                        |
| -------------------------------------- | --------------------------------------------------------------------------------- |
| **ARPA (Average Revenue Per Account)** | ARR divided by the number of active customers.                                    |
| **ARR (Annual Recurring Revenue)**     | The value of recurring revenue normalized to a yearly amount.                     |
| **Churn**                              | When customers cancel their subscriptions or reduce spending.                     |
| **Contract value**                     | Total value of a subscription over its full contract term.                        |
| **Estimated ARR**                      | Projected annual revenue from a subscription including variable/usage components. |
| **MRR (Monthly Recurring Revenue)**    | The value of recurring revenue normalized to a monthly amount.                    |

## Integrations

| Term            | Definition                                                         |
| --------------- | ------------------------------------------------------------------ |
| **External ID** | Your system's identifier for a customer, used for mapping records. |


# Why building your billing system in-house is not a good idea
Source: https://docs.hyperline.co/docs/introduction/why-billing-is-complex



Is your company growing? Congratulations! It is now time to charge your first customers—but how?

Let's be frank; billing may not be the most glamorous aspect of your business, but it is a pivotal factor that can define your success. From day one, successful software companies have known how crucial it is for their billing solution to match their pricing strategy perfectly. For instance, Zoom swiftly adopted usage-based billing to accommodate a 30x surge in demand during the pandemic.

If you're a founder, finance operator, or engineering leader, you're likely wondering whether it's best to build your billing system in-house or opt for a ready-made solution.

Today, we're diving into the **'Build vs. Buy' dilemma**.

Initially, as you embark on this journey, billing might seem straightforward. Your pricing structure is simple, making subscription management look easy. This also allows you to protect your profit margins by avoiding third-party billing services like Stripe Billing or Chargebee, which take a share of your earnings.

However, as your business scales, you'll discover that billing is more complex than initially anticipated.

<Card title="Book a call with our team" icon="phone" href="https://www.hyperline.co/talk-to-sales">
  Still wondering if building your own billing system is a good idea? Let's talk about it - we are here to answer all your questions.
</Card>

## Subscription and usage-based models

Launching a billing system typically begins with subscription-based billing. In this approach, each customer is assigned to a specific plan to ensure accurate charges at the right interval.

**The fact is that complex pricing models are at the core of modern business operations**. As your company grows, you will likely implement various pricing strategies to optimize revenue and cater to client needs. This growth may entail the adoption of usage-based pricing, transactions, credits, custom subscriptions, coupons, or a mix of these items.

Managing a large number of subscriptions is already challenging, and dealing with complex subscriptions adds another layer of billing complexity. For instance, adopting usage-based billing will require advanced metering and tracking systems.

## Taxation complexity

As your business expands globally, dealing with taxes becomes a major factor that increases billing complexity. Taxes can be influenced by several factors: what you're selling, your location, and where your customers are. Each location has its own tax regulations, so it's crucial to comply with them everywhere you do business.

For instance, consider a European company trying to figure out how to apply VAT (courtesy of Chargebee).

<Frame>
  <img />
</Frame>

It's a complex process with many possibilities, and ensuring the correct tax rate is applied based on where you and your customer are located is challenging if done manually.

Maintaining these tax rules over time can be especially tough if you're building your own in-house billing system.

## Payment intervals management

The challenge of billing complexity becomes particularly evident when you delve into date management.

Imagine a scenario in which a company offers:

* a platform access fee charged annually
* a metered product charged every month
* an onboarding fee charged once
* a 3-month free trial for each pricing plan, etc.

*Does it sound familiar?* This scenario demands the management of various payment intervals, alongside the coexistence of free and paid options, resulting in the need for intricate date management.

Coordinating the timing of customer transitions from free to paid services, all while managing the billing cycles, due dates, and renewals for these different models, requires meticulous attention to detail. Considering these complexities, it becomes obvious that you need a solution that can effectively handle all of these challenges for you.

## Custom pricing

Companies of all sizes often need to go beyond standard pricing. Custom pricing is vital in particular situations, allowing them to adjust their pricing plans to match the unique needs of each customer. This goes from special contracts for Enterprise deals to tailored packages for specific needs.

However, managing these custom pricing arrangements with an in-house billing system can be challenging in the long run.

This is where a flexible billing system becomes crucial. It should adapt to the diverse pricing needs of each client or situation, making it easier to manage custom pricing, maintain good customer relationships, and increase revenue over time.

## Multi-currency transactions

Operating in a global market means dealing with multiple currencies. Converting and reconciling transactions in different currencies requires meticulous attention to detail and when you're building your billing solution it's very hard to follow up manually.

For instance, consider a software company based in the U.S. that sells licenses to customers in Europe. The billing system must convert the sale amount from euros to dollars, accounting for any fluctuations in the exchange rate.

On that same subject, it's also imperative to have aggregated metrics that take into account operations in various countries and currencies and gain a comprehensive understanding of the financial health of your business. These aggregated metrics, such as ARR (Annual Recurring Revenue) on a global dashboard, provide a holistic view of the company's performance.

This not only ensures accurate financial reporting but also supports the generation of globally aggregated metrics that help in strategic decision-making. These dashboards may well be built in-house, but they're hard to keep afloat over time when your billing system is evolving and has been built from scratch.

## The challenge of dunning

Dunning is the process of dealing with payments that didn't go through from customers. It makes billing more complicated for a couple of reasons:

* **Automatic retries without manual intervention**: When a payment fails, you need to give it another shot without needing to remember to do so yourself. Having an automated system that can detect these payment issues and try again is crucial; otherwise, it can become a real headache.

* **Effective customer communication**: When a customer's payment fails, you have to let them know in the right way. It's a delicate balance between informing them about the problem and ensuring they still have a positive experience. That's why having an emailing system built into your billing process is helpful; trying to manage it manually can be quite challenging.

* **Entitlements for service access**: Additionally, there's a need for app logic that handles entitlements, which determine access to the service. Managing these entitlements to restrict access when payments fail adds another layer of complexity to the dunning process.

## Conclusion

The path to billing success often leads to the realization that building an in-house billing system might not be the most practical choice. Instead, opting for a flexible billing solution can offer the adaptability and efficiency needed to navigate these complexities. By choosing the right tools, businesses can streamline their billing processes, maintain strong customer relationships, and continue on the path to growth and success.

You want to learn more about this topic? [Read our blog article](https://www.hyperline.co/resources/blog/billing-simplified).


# Invoice configuration
Source: https://docs.hyperline.co/docs/invoices/configuration

Learn how to configure your invoices

If you did not already configure your invoices during the initial onboarding process, you can do it anytime from the Hyperline's interface, from the **Settings** pages.

## Business

In the **Business** section, you can customize your brand's logo and color that will appear on your invoices.

You are also required to fill up the trade and legal names of your country, your Tax number (if applicable), and the postal address that will appear on the invoices. These details are required to make your invoices legally compliant.

<Info>
  We provide you with a real time preview on the right of the screen so you can
  see how your changes are affecting your invoices design.
</Info>

<Frame>
  <img />
</Frame>

Click on `Save changes` once you are done.

## Invoicing

You can customize settings that will apply to all generated invoices. New configurations will be applied to invoices generated after the changes are saved.

<Frame>
  <img />
</Frame>

#### Invoicing number

You can customize how your invoices will be numbered. This is done in **Settings**, in the **Invoicing** section.

<Info>
  Each invoice must have a **unique number**. These numbers should follow a
  sequential order. This is a legal requirement that applies internationally.
  Hyperline lets you however choose the invoice number pattern you want to use.
</Info>

The `{number}` variable is mandatory. You can then add any text, the year variable `{YYYY}`, the month variable `{MM}` and/or the day variable `{DD}` to customize the invoice number format.

| Variable            | Invoice number format |
| ------------------- | --------------------- |
| number              | 1                     |
| number-YYYY         | 1-2023                |
| number-YYYY-MM      | 1-2023-10             |
| number-YYYY-MM-DD   | 1-2023-10-10          |
| YYYY-MM-DD-00number | 2023-10-10-001        |

#### Invoice legal information

As legal requirements vary from country to country, and are sometimes industry-specific, we leave a space for you to add any relevant legal information to your invoices.

Check-in with your legal and accounting teams if needed to make sure you include all necessary information here. It can go from tax specificities to penalties applied if the invoice is not paid on time, to anything else.

#### Additional information

You can insert here any additional information you'd like to provide. It could be details about your invoicing policy (late payment fees, conditions, etc.) or mentions about taxes if relevant.

By clicking the globe icon on the right side of the text area, you can translate both the legal and additional information into multiple languages. The relevant language will be automatically selected when the invoice is generated.

<Frame>
  <img />
</Frame>


# Custom documents
Source: https://docs.hyperline.co/docs/invoices/documents

How to customize your custom documents

In Hyperline, you can create custom documents with unique names that function like invoices—numbered, payable, and tailored to your specific business needs. These documents can serve various purposes, such as providing informational materials for customers or issuing special payment receipts required by clients outside the standard invoicing process.

<Tip>
  A document is generated when the **Generate documents instead of invoices**
  option is checked when creating a subscription. This document is then sent to
  the customer instead of an invoice. See more on the [subscription creation
  page](../subscriptions/create).
</Tip>

## Configuring your documents

You can customize your documents by going to the **Settings > Invoicing** section.
You have access to:

* The **document number pattern**.
  * The available variables are: `number`, `YYYY`, `MM`, `DD`.
  * `number` is mandatory.
* The **next document number**. This is a read-only field that shows the next
  document number that will be generated. If you want to update the value, please contact our support team.
* The **document legal information**. This field is optional.
* The **additional document footer**. This field is also optional.

This information will be displayed on all documents generated by Hyperline.

By clicking the globe icon on the right of the text area, you can translate the additional and legal information into multiple languages.
The relevant language will be automatically selected when the document is generated.

If no relevant translation is found, the default value will be used.


# Chorus Pro
Source: https://docs.hyperline.co/docs/invoices/einvoicing/chorus-pro

Learn about automatic invoice transmission via Chorus Pro in France

## What is Chorus Pro

Chorus Pro is the official digital portal managed by the French public sector (AIFE), used to manage electronic invoicing with government entities in France.

As of today, it allows automatic transmission of invoices to public administrations (G2G/B2G sales). Since early 2020, all companies operating in France—regardless of their size—are required to submit invoices to public bodies (ministries, local authorities, hospitals, etc.) via Chorus Pro.

<Note>
  With the upcoming French e-invoicing reforms (2026-2027), Chorus Pro will become part of a broader "Portail public de facturation" (PPF), handling e-invoices between companies and public administrations.
</Note>

## Setup

Before setting up the integration, you need a to configure a "Raccordement" (EDI/API).

<Steps>
  <Step title="Log into your Chorus Pro account">
    From the [Chorus Pro portal](https://portail.chorus-pro.gouv.fr), connect to your account.
  </Step>

  <Step title="Navigate to API settings">
    * Go to **Domaines** > **Raccordements** in the main menu
      <Frame>
        <img />
      </Frame>

    * Go to the **Technical Account** section (**Compte technique** in French)
      <Frame>
        <img />
      </Frame>
  </Step>

  <Step title="Set up the technical account credentials">
    * Set the type of request to **Création d'un compte technique** in French
    * Select your company in the company field
    * This creates a login and password — **copy these credentials** as you'll need them when setting up Chorus Pro in Hyperline.

    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Enable Chorus Pro integration in Hyperline">
    * Ensure you have entered your **VAT number** and **Registration number** (SIRET in France) on your invoicing entity.
    * In **Settings > Invoicing**:
      * Enable **Chorus Pro** — this option is only available for French invoicing entities.
      * Click the **Add credentials** button and enter your technical account credentials in the Supplier portal that opens. Once logged in, you can safely close the portal.

    <Frame>
      <img />
    </Frame>
  </Step>
</Steps>

### Testing

To test in sandbox mode, create an account in the [Chorus Pro sandbox](https://qualif.chorus-pro.gouv.fr/). Download the CSV file with test accounts and use one of them to log in.

For more information, visit the [Chorus Pro documentation](https://portail.chorus-pro.gouv.fr/aife_documentation?sys_kb_id=2f95a09d3bbaae102e11034a85e45a6d\&id=kb_article_view).

## Enable Chorus Pro on customers

Chorus Pro automatic transmission is only relevant for government-affiliated customers (B2G sales). For Hyperline to send invoices via Chorus Pro, you need to enable the **Government affiliated** flag on the relevant customers.

For each customer where Chorus Pro transmission applies, go to the customer details page, click **Edit** in the **Information** section, and toggle on the **Government affiliated** option.

<Frame>
  <img />
</Frame>

## Routing

By default, invoices are routed to the customer using their registration number (SIRET), which identifies the public institution. On the customer details page, click the **Edit** button in the **Information** section and set the value in the **Registration number** field.

Invoices for customers with a missing registration number will not be automatically transmitted via Chorus Pro.

<Note>
  Both your invoicing entity and your customer must have a **14-character** SIRET for Chorus Pro to accept the invoice.
</Note>

### Service name/code

For some public institutions, an additional service name or code is required to route the invoice. This name or code identifies the service within the public institution. If not provided, the invoice may be rejected during transmission.

To set the service name or code for a specific customer, on the customer details page, click the **Edit** button in the **Information** section and scroll down to the **E-invoicing code** field, where you can enter the service name or code.


# Overview
Source: https://docs.hyperline.co/docs/invoices/einvoicing/overview

Learn about electronic invoicing compliance in Hyperline

## What is e-invoicing?

E-invoicing, or electronic invoicing, is the process of sending bills and invoices digitally between buyers and sellers. This topic typically involves a standardized format that allows invoices to be issued, received, and processed automatically by the involved parties' financial systems. This standardization is crucial for compliance, especially in regions like the European Union, where certain standards for e-invoicing are mandated.

## Support in Hyperline

Hyperline is **compliant with the e-invoicing standards** of the European Union, meaning it can generate valid invoices in both PDF and XML formats, and automatically transmit issued invoices to the appropriate tax authority in the invoicing entity's country.

Hyperline is proactively integrating this compliance into its product foundations by partnering with a third-party being compliant with local requirements to offer this service in each country as the e-invoicing mandate becomes mandatory.

| Country      | Format / Platform                                                  | Requirement Scope                             | Hyperline status | Auto transmission |
| ------------ | ------------------------------------------------------------------ | --------------------------------------------- | ---------------- | :---------------: |
| **Italy**    | **SDI (Sistema di Interscambio)** / **FatturaPA**                  | B2G, B2B, B2C (mandatory)                     | **Supported**    |         ✅         |
| **France**   | **Chorus Pro** / **CII** *(transitioning to Factur-X via PDP/PPF)* | B2G (mandatory)                               | **Supported**    |         ✅         |
| **France**   | **PDP** / **Factur-X**                                             | B2B, B2C (mandatory 2026)                     | **Supported**    |                   |
| **Belgium**  | **Peppol** / **BIS Billing 3.0**                                   | B2G (active), B2B (2026 planned)              | **Supported**    |         ✅         |
| **Germany**  | **XRechnung**                                                      | B2G (mandatory)                               | **Supported**    |                   |
| **Germany**  | **ZUGFeRD**                                                        | B2B (mandatory 2026)                          | **Supported**    |                   |
| **Portugal** | **SAF-T PT** / **AT (Autoridade Tributária)**                      | B2G (mandatory), B2B (progressively enforced) | **Planned**      |                   |
| **Spain**    | **FacturaE**                                                       | B2G (mandatory)                               | **Supported**    |                   |
| **Spain**    | **VERI\*FACTU**                                                    | B2B (mandatory)                               | **Supported**    |         ✅         |

### France

France is rolling out its e-invoicing mandate in **two phases**. From the first phase, every company established in France must be able to **receive** electronic invoices, while the obligation to **issue** them is staggered based on company size. Hyperline is concerned with the issuing part of the mandate.

Invoices must be transmitted through a certified **Plateforme Agréée (PA)** in a structured format (Factur-X, UBL or CII).

| Phase       | Date         | What                                                                              | Who                                                              |
| ----------- | ------------ | --------------------------------------------------------------------------------- | ---------------------------------------------------------------- |
| **Phase 1** | Sept 1, 2026 | Mandatory **receiving**: all French companies must be able to receive e-invoices. | **All companies** established in France (regardless of size)     |
|             | Sept 1, 2026 | Mandatory **issuing** and **e-reporting**.                                        | **Large** companies and **mid-sized** companies (ETI)            |
| **Phase 2** | Sept 1, 2027 | Full rollout: mandatory **issuing** and **e-reporting**.                          | **Small and medium enterprises** (SMEs) and **micro-businesses** |

Hyperline is already connected to **Chorus Pro** for B2G invoices and is partnering with a certified **PA** to cover flows ahead of the respective deadlines.

<Note>
  If your company generates **less than €50M** in annual revenue (SME or micro-business), you will be concerned by this reform for **issuing** starting **September 2027**. You must still be able to **receive** e-invoices from September 2026.
</Note>

## Activation

If your country already requires this standard, you can activate this capability in your settings.

<Steps>
  <Step title="Go on Settings > Invoicing" />

  <Step title="Switch on the 'Enable e-invoicing' toggle">
    <Note>
      Some systems require pre-registration before starting the automatic
      transmission of invoices. Click on the **Add credentials** button to
      provide the necessary information.
    </Note>

    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Click on 'Save changes'" />
</Steps>

You can then follow the status of the transmission for each invoice in the invoice details page.

<Frame>
  <img />
</Frame>

<Note>
  If automatic transmission is disabled for an invoicing entity, invoices will show a "Not supported" transmission status instead of tracking the transmission progress.
</Note>

## Customer notification

When e-invoicing is enabled and the invoice is eligible for automatic transmission, the ["Invoice to pay"](../../getting-started/emails#customers-automated-emails.mdx) email notification is not sent when the invoice is issued, but only when the invoice is actually transmitted to the e-invoicing system.

This email indicates to the customer that the invoice has been transmitted and is ready to be paid.

<Frame>
  <img />
</Frame>


# Peppol
Source: https://docs.hyperline.co/docs/invoices/einvoicing/peppol

Learn about automatic invoice transmission via Peppol in Belgium

## What is Peppol

Peppol (Pan-European Public Procurement Online) is a standardized network that enables businesses to exchange electronic documents, including invoices, securely and seamlessly across borders.

By connecting to the Peppol network, you can send legally compliant e-invoices directly to your customers' accounting systems, reducing manual processing, eliminating paper, and ensuring faster payment cycles. Peppol uses a four-corner model where certified Access Points handle the secure transmission of documents between parties.

## Setup

Before sending invoices via Peppol, you need to register your Hyperline account with the Peppol network.

Navigate to **Settings > Invoicing** (select the appropriate invoicing entity if you have multiple), enable Peppol, and enter your Peppol credentials. After uploading the required documents, the registration process can take up to 72 hours. Once registered, invoices will be automatically sent via Peppol.

<Info>
  Hyperline transmits invoices using the Peppol BIS Billing UBL Invoice/CreditNote V3 format.
</Info>

## Routing

By default, invoices are routed to the customer (Belgian Peppol Participant) using the standard format with their enterprise number from the Belgian Crossroads Bank for Enterprises (scheme `0208`). This corresponds to the VAT number (tax ID) in Hyperline without the country code. For example, if the customer's tax ID is `BE123456789`, the enterprise number is `123456789`, and invoices will be routed to the participant ID `0208:123456789`.

You can verify a customer's participant ID in the [Peppol Directory](https://directory.peppol.eu/public).

### Custom routing

If your customer uses a different participant ID than the standard one, Hyperline allows you to manually set the participant ID on their customer details page. Click the **Edit** button in the **Information** section and scroll down to the **E-invoicing code** field, where you can enter the complete participant ID (including scheme and code, in the format `XXXX:XXXXXXXXX`).


# Invoice emails
Source: https://docs.hyperline.co/docs/invoices/emails

Overview about customer email notifications for invoices

If you have [customers automated emails](../getting-started/emails) turned on, Hyperline will automatically send an email to your customer when an invoice 1) is ready to be paid 2) has been paid.

The recipient email corresponds to the one specified in the **Invoice emails** field on your customer page (located in the Information panel), or, if not defined, to the main **Email** of the customer.

## Invoice ready to be paid

When a new invoice is issued and the customer chose to pay manually by bank transfer (during their checkout), we will automatically send this email with the PDF attached.

<Frame>
  <img />
</Frame>

We attach automatically on the invoice the bank account details you configured in your Settings > Payment page (bank account corresponding to the currency of the invoice).

<Note>
  If your want to learn more about payment reminders and dunning process, check the [Invoice reminders article](./reminders).
</Note>

## Invoice or credit note paid

Whenever a new invoice is settled (fully paid) for all payment methods including the manual "Mark as paid" action, we will automatically send this email with the PDF attached.

This notification also applies for credit note.

<Frame>
  <img />
</Frame>

## Resend an invoice or credit note by email

You can resend an invoice or credit note by email by clicking on the **Resend by Email** button in the invoice dropdown anywhere on the site either on the [invoices list](https://app.hyperline.co/app/invoices/list) or the invoice page. It will send the right email according to the status of the invoice.

<Frame>
  <img />
</Frame>

You'll be asked to confirm the action and reminded of the email it's going to be sent to. Note that invoice email will take precedence over the customer's email.

<Frame>
  <img />
</Frame>

If everything looks good, press "Resend email", and the email will be sent. An entry will also be added to the invoice's history.

## Email sending delay

Emails regarding invoicing are sent right after the invoice is generated. Depending on the method, the delay might slightly vary: after actions such as checkout completions, payment errors and manual charge, the email is sent immediately. When the invoices are generated automatically by the billing schedule, the email can take up to 5 minutes to be sent to the customer.


# Invoice exports
Source: https://docs.hyperline.co/docs/invoices/exports

Learn how to export your invoices

If you wish to export your invoice data, especially for accounting purposes, Hyperline provides you with built-in and flexible file exports.

## Export flow

<Steps>
  <Step title="Click on the Export invoices button">
    On your [invoices page](https://app.hyperline.co/app/invoices), click on the **Export invoices** button in the top-left corner.

    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Select the type of export">
    We provide you with three export types:

    * **Simple export**: Export a single file with the details of your invoices.
    * **Detailed export**: Export two files with invoices and their line items in a zip file.
    * **Complete export**: Export invoices, their line items and the PDF files in one go.
  </Step>

  <Step title="Select your export period">
    Select the start date and end date of data you want to export.
  </Step>

  <Step title="Select the format of the generated file">
    We provide you with CSV, XLSX or JSON format.
  </Step>

  <Step title="Click on Download">
    A file is automatically downloaded with the related data.
  </Step>
</Steps>

### Amounts format

The exported amounts are represented in the currency's smallest unit.

For **European currencies**, this means that amounts are represented in **cents**. If you want to convert the exported amount into its decimals format you need to divide it by `100`. For example, an exported amount of `3417` (Euro, a two-decimal currency) will correspond to `€34.17`.

The same logic applies for **zero-decimal currencies** and **three-decimal currencies**. In this case, you need to apply the right multiplier (or none). For example, an exported amount of `12065` (West African CFA franc, a zero-decimal currency) will correspond to `F CFA 12065`.


# Public invoice page
Source: https://docs.hyperline.co/docs/invoices/invoice-page

Easily share a dedicated invoice page with your customers

## Overview

Hyperline provides an invoice page where your customers can access both outstanding and paid invoices. This public page is also linked in the "Invoice to pay" email sent.

This page can be accessed through your Hyperline interface on the invoice details page.

<Frame>
  <img />
</Frame>

## Pay invoice

Customers can pay their invoices directly through the public invoice page which acts as a payment link, similar to the checkout process.

When the payment method allowed is credit card or direct debit, customers can enter their payment information to pay the invoice instantly.

<Frame>
  <img />
</Frame>

When the allowed payment method is bank transfer, the invoice will be displayed and can be downloaded with the bank transfer details included in the payment information section.

<Frame>
  <img />
</Frame>

## Paid invoice

Once an invoice is paid, the page will display the PDF invoice along with the date and payment method used.

<Frame>
  <img />
</Frame>

Customers can download the invoice using the button on the top right.

<Frame>
  <img />
</Frame>

## Explore consumption

For invoices containing metered products (usage and connected seats), customers can explore the details of every event billed during the period with full context.

Additionally, they can export this data:

* **Export single product**: Click the export button within a specific product's event table to download a CSV file containing only that product's events
* **Export all products**: Click **Download all events** on the top-right corner to download a ZIP file containing separate CSV files for each product on the invoice

<Frame>
  <img />
</Frame>


# Manage invoices
Source: https://docs.hyperline.co/docs/invoices/manage

Create, edit, and duplicate invoices manually

While most invoices are automatically generated from subscriptions or one-time payments, Hyperline provides full flexibility to manually create, edit, and duplicate invoices for specific business needs.

## Create invoice

Manual invoice creation is useful for ad-hoc billing needs that fall outside your standard subscription or payment flows. From the customer details page, click **Create Invoice**.

<Frame>
  <img />
</Frame>

### Configuration

Configure the header information and details of the invoice.

<Frame>
  <img />
</Frame>

* **Issue date**, for legal compliance, the issue date is automatically set to today's date and cannot be modified.
* **Due date**, Set any future date (including today) as the due date. Once reached, the invoice status will change to `late`, similar to the payment delay functionality.
* **Purchase order**, optionally add a custom purchase order reference to the invoice.
* **Custom note**, optionally include additional information for your customer in a custom note field.
* **Link subscription**, optionally attach an invoice to a subscription for reporting purposes.

### Line items

Line items represent the products and services on the invoice. Customize the name, description, billing interval, and tax rate for each of them. The total price is calculated automatically by multiplying quantity by unit price.

<Frame>
  <img />
</Frame>

You can reference an also existing product from your catalog. For usage-based products, retrieve the current usage for the invoice period by clicking the database icon in the quantity field. Note that pricing is not computed automatically when using catalog products.

<Frame>
  <img />
</Frame>

Using a catalog product enables your customer to explore consumption details for that product during the invoice period on the customer portal.

<Info>
  Line items can have negative amounts to represent credits or adjustments. Note that total invoice amount cannot be negative.
</Info>

### Delete or re-order line items

Line items can be removed from the invoice, or re-ordered to match the order of your choice.

<Frame>
  <img alt="Re Order Or Delete" />
</Frame>

### Apply coupons

Coupons apply a fixed amount discount to the invoice total before taxes.

<Frame>
  <img />
</Frame>

You can add a custom name to the coupon, set the discounted amount as well as the line items will be applied to. Coupon amount will never overcome the total amount of the line item it's applied to.

### Create draft

Click **Create draft invoice** to generate the invoice with `draft` status. Draft invoices are not sent to customers and can be edited multiple times before being finalized manually.

## Edit invoice

Edit invoices to modify information before sending them for payment. This provides full control over the final invoice content.

<Info>
  Once an invoice has been emitted, some elements like issue date, line items and coupons cannot be edited anymore due to legal requirements. Customer billing details, custom note, purchase order can be edited even after the invoice is marked as paid.
</Info>

## Duplicate invoice

Duplicate existing invoices to quickly create similar invoices or correct errors in finalized invoices. It's the right approach to:

* Quickly replicate a payment for another period
* Correct errors in a finalized invoice by creating a new version
* Reuse invoice structure with updated information

<Info>
  Duplicated invoices automatically reflect any updates to the customer's address or tax rate. If the original invoice had a bank account that has been deleted, the duplicated invoice will not include a bank account reference.
</Info>

## Common validation errors

When creating, editing, or duplicating invoices, you may encounter validation errors. Here are the most common ones and how to resolve them:

**Missing required information**

* **Missing customer ID**: Ensure a customer is selected before creating the invoice.
* **Missing currency**: Select a currency for the invoice.
* **Missing line item name**: All line items must have a name.
* **Missing line item unit amount**: All line items must have a unit amount specified.
* **Missing coupon amount**: All coupons must have a discount amount.

**Date and status issues**

* **Issue date cannot be in the past**: When creating invoices, the issue date must be today or later (except when duplicating).
* **Settlement date can only be set for paid invoices**: Only invoices with `paid` status can have a settlement date.
* **Settlement date is required for paid invoices**: Invoices marked as `paid` must include a settlement date.

**Address and tax issues**

* **The address is not complete enough for tax declaration**: Ensure the customer's billing address includes all required fields for tax compliance.
* **Customer name is required for tax calculation**: The customer must have a name for tax calculations to work properly.

**Product and invoice references**

* **Product not found**: The referenced product may have been deleted. Select a different product or remove the product reference.
* **Duplicate invoice found**: An invoice with the same details already exists for this customer.
* **Some invoices don't exist or are already linked to another invoice**: When linking invoices, ensure all referenced invoices exist and are not already linked.

**Payment provider issues**

* **Failed to retrieve provider transaction**: There was an issue connecting to the payment provider. Try again or contact support.

<Info>
  Is something still unclear? Don't hesitate to reach out to our team via the in-app chat if you need additional support.
</Info>


# Overview
Source: https://docs.hyperline.co/docs/invoices/overview

Overview of the invoice concept

## Invoices in Hyperline

Hyperline provides a simple and versatile invoicing solution to automate your invoicing, no matter the pricing model or the currency. Automate recurring billing or create one-off invoices on demand for your customers.

Hyperline automatically computes line items for invoices corresponding to products in the assigned plan.

Invoices are managed in the **Invoices** section of Hyperline. You can [configure your invoice](./configuration) in the Settings pages.

<Note>
  Invoices numbers always follow a sequential pattern (learn more in the
  [invoice configuration](./configuration#invoicing-numbers)).
</Note>

Invoices always feature:

* A creation date
* A due date
* The invoice status
* The invoice category
* The payment method
* The total amount for the transaction, including VAT if applicable
* Names and addresses of both parties
* Legal information (if any were added in the [Invoice settings](./configuration))

<Frame>
  <img />
</Frame>

### Invoice language

Hyperline invoices are currently available in **English, French, German, Italian, Spanish, Polish, Portuguese and Dutch** languages.

The invoice is generated in the primary language of your country for legal and accounting purposes. However, depending on your customer's language preference, you or they can download the invoice in their preferred language.

### Invoice customer address

Invoices created before changing a customer's address will keep the previous address.

Any change made to an invoice through the "edit" action will automatically update the customer's address

<Frame>
  <img />
</Frame>

### Invoice payment method

The customer's default payment method is used when creating an invoice. While an invoice is not paid, you can update it.

<Frame>
  <img />
</Frame>

### Invoice status

`Draft`
Represents an editable invoice. We are only using this status before the invoice is finalized (ready to pay). A draft invoice is generated without a number.

`Open`
Displays when your customer is assigned a metered subscription, we create an open invoice (generated without a number) in the background that we update on a regular basis to represent the latest consumption.

`Grace period`
Displays when a metered subscription has closed. During the grace period, the invoice isn't charged, and you can make modifications manually until the end of the grace period. A grace period invoice is generated without a number.

`To pay`
The invoice is finalized (a number is assigned) and is pending payment. Invoices attached to an automated payment method will be automatically charged. Invoices paid by bank transfer will remain with this status until [you mark them as paid](./reconciliations).

`Late`
The invoice has passed its due date and has not been fully paid yet. This status helps you identify overdue invoices that require follow-up.

`Partially paid`
The invoice has been paid only partially (only for transfers). See the [Reconciliation page](./reconciliations) for more details.

`Paid`
The invoice is fully paid and now has a settled date, you can book keep it.

`Missing payment info`
We haven't tried to process the invoice because the related customer doesn't have a payment method.

`Late`
The invoice has passed its due date and has not been fully paid yet. This status helps you identify overdue invoices that require follow-up.

`Error`
We have tried to charge the invoice 4 times (3 retries) and it failed. Learn more on how to handle payment errors [on this page](../payments/payment-errors).

`Uncollectible`
Represents an invoice that cannot be collected due to reasons like bankruptcy, disputes, or prolonged nonpayment, and which is typically written off as a bad debt. Can still be marked as paid  in case funds are finally collected.

`Voided`
The invoice has been voided and is no longer valid. Voided invoices are kept for record-keeping purposes but have no financial impact.

`Closed`
The invoice has been closed without payment, typically because there was nothing to bill after the grace period ended (for example, when all metered items resulted in zero usage).

<Frame>
  <img />
</Frame>

### Invoice categories

**Refund** - The related payment has been refunded. A credit note has been issued.
**One-off** - Describes a one-off invoice.
**Subscription** - Describes an invoice that is part of a subscription.

You can filter invoices by category in the **Invoices** page using the **Category** filter dropdown.

### Invoice filters

**Outstanding** - Invoices that have been only partially paid and still awaiting for payments.
**Late** - Invoices with passed due date and not fully paid yet.
**Paid** - Fully paid invoices.
**Refunded** - Refunded invoices.

<Frame>
  <img />
</Frame>

### View invoices by customer

You can view all the invoices for a specific customer by going to **Customers**, selecting one customer and clicking on the **Invoices** tab.

<Frame>
  <img />
</Frame>

## Send recurring invoices

Recurring invoices are automatically generated with subscriptions. For this, you need to [assign a subscription](../subscriptions/create) and start a subscription to a customer to trigger recurrent invoicing.

Recurring invoices can have different amounts or the same amounts each time, depending on the pricing model (pay-per-use is more likely to vary over time than monthly fixed-price subscriptions).

<Frame>
  <img />
</Frame>

## One-time payments

One-off invoices will be generated for one-time payments, such as onboarding fees, unique license fees or any other kind of product with a **fee** model you create from the **Product catalog** section.

To charge a one-time payment:

<Steps>
  <Step title="Go to the `Customers` page">
    Select the customer you want to charge.
  </Step>

  <Step title="Click on `Action` and `Charge one-time payment`">
    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Choose the issue date for your invoice">
    <Frame>
      <img />
    </Frame>

    <Note>
      <ul>
        <li>Immediately: The date will be set to today, and result in a direct charge on your customer's payment method</li>
        <li>Checkout completion: It will create a checkout link for your customer pay with. The issue date will match the payment date</li>
      </ul>
    </Note>
  </Step>

  <Step title="Choose the product, the name and the price for the one time payment you want to apply for this customer">
    If none are set by default, you can still visit the **Product catalog** page to create new fee products.

    <Frame>
      <img />
    </Frame>

    1. If you select **Immediately**, the invoice is created instantly and will appear with a **Paid** status.

    <Frame>
      <img />
    </Frame>

    2. If you enabled the checkout session, an invoice will be created with a **Draft** status until the customer pays through their checkout page.
  </Step>
</Steps>

<Note>
  It is possible to generate one-time payment invoices for a customer who
  already has an ongoing subscription with recurring invoices. Alternatively, it
  is possible to generate one-time payment for a customer without an active
  subscription.
</Note>


# Reconciliation
Source: https://docs.hyperline.co/docs/invoices/reconciliations

Learn how invoice reconciliation works in Hyperline

Hyperline natively supports reconciliation between banking transactions and invoices in multiple ways, depending on the payment method used by your customers.

## Payment Service Provider (PSP)

If you use a Payment Service Provider (PSP) with automated payment methods like cards or direct debit, invoices will automatically reconcile without manual intervention. As Hyperline orchestrates the payment initiation, it tracks payment status (money movement, chargebacks, etc.) in real-time and updates the invoice accordingly.

## Connected bank account

Hyperline **supports a wide range of bank connections in France, the UK, Germany, Belgium, Spain, and the US**, enabling you to link your business bank account with a single click. Once connected, your bank account details can be added to invoices, and Hyperline will **automatically suggest matching transactions for each invoice, facilitating easy reconciliation**.

<Steps>
  <Step title="Navigate to Settings > Payment page">
    Click on 'Connect bank account'.

    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Link your bank">
    Click on the 'Link new bank' button and complete the authentication process.
  </Step>

  <Step title="Connect your bank account">
    Once linked, select the bank account you want to connect to Hyperline.

    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Reconcile">
    Hyperline will automatically match transactions or suggest one from your bank account for each unpaid invoice based on matching details.

    <Frame>
      <img />
    </Frame>
  </Step>
</Steps>

Additionally, you can access your bank statements and account balances, and reconcile invoices directly from the Transactions page.

### Reconciliation logic

Reconciliation targets invoices with status 'to\_pay' or 'partially\_paid', and is restricted to payment methods 'transfer' or 'external' (or no payment method set).

Hyperline automatically matches incoming bank transactions to outstanding invoices using a confidence-based scoring system. Each transaction is scored against unpaid invoices, and only matches above a minimum confidence threshold are suggested, ranked from most to least likely.

Matching signals (from strongest to weakest):

* Payment reference — If the transaction description contains the invoice's payment reference, it's an automatic match.
* Alphanumeric invoice number — Invoice numbers containing both letters and digits (e.g. INV-2024-042) found in the transaction description are also treated as certain matches.
* Known payer account + exact amount — When the paying bank account is already linked to the customer and the amount/currency match, confidence is very high.
* Invoice number, customer name, amount — These signals are scored individually and combined. An invoice number appearing as a distinct word carries more weight than a partial match. Customer name and exact amount each contribute additional confidence.

Only matches exceeding the confidence threshold are surfaced, sorted by likelihood so the best match appears first.

<Info>
  Transactions are fetched daily, meaning that a transaction arriving in the bank account on one day will be suggested for reconciliation the following day.
</Info>

### Viewing invoice status in transactions

When viewing your bank transactions, Hyperline displays invoice status indicators next to reconciled or suggested invoices. These visual indicators help you quickly identify the payment status of each invoice.

This makes it easier to understand the current state of each invoice directly from the transactions view without needing to navigate to the invoice detail page.

## Automated customer bank transfer

Hyperline offers a method to **automate bank transfer reconciliation** by assigning unique bank account details per customer and a distinct reference for every invoice. The account details remain constant for each customer, while the reference changes with each invoice.

The bank account details and reference are added to the invoice **when it is ready to be paid** and sent for payment.

<Frame>
  <img />
</Frame>

When a payment is received with the matching reference, Hyperline automatically reconciles the invoice and marks it as paid, eliminating the need for manual intervention. If a customer uses an incorrect or unrecognized reference, the funds are automatically returned to the customer's bank account.

<Note>
  This feature is currently available only with Mollie. You can transfer payouts from your Mollie account to another bank account, just as you would with any other card or direct debit payments.
</Note>

## Manual customer bank transfer

If you enable manual bank transfers as a payment option (in the 'Settings > Payment' page), you will need to manually update invoice statuses to 'Paid' in Hyperline, as the platform cannot access your bank account information and transaction history.

After setting up a subscription for your customer, they can pay via their checkout page by selecting 'Bank transfer'.

<Frame>
  <img />
</Frame>

When the customer clicks on **Pay**, they will be presented with a link to download their invoice as a PDF document.

<Frame>
  <img />
</Frame>

The invoice will then appear in the **Invoices** section with the status **To pay**.

You will need to manually mark it as **Paid** or **Partially paid** in Hyperline once payment is received.

<Frame>
  <img />
</Frame>

### Manually marking invoices as paid

<Note>
  Manually changing the status of invoices only applies to bank transfers and
  other offline transactions. For all other transactions (credit cards, direct
  debit, automated transfers) through a Payment Service Provider, **invoices
  will be automatically updated in Hyperline**.
</Note>

When creating a new subscription with bank transfers, the invoice status will automatically be marked as **To pay** until the first payment is received from the customer.

<Frame>
  <img />
</Frame>

There are two ways to change an invoice status from **To pay** to **Paid** or **Partially paid**:

From the Invoices page, click the three-dots menu on the invoice row, then select **Mark as paid**.

<Frame>
  <img />
</Frame>

Alternatively, from the invoice detail page, click on **Actions** and select **Mark as paid**.

<Frame>
  <img />
</Frame>

Select whether to mark the invoice as **Paid** or **Partially paid**, specify the amount paid, and click **Save**.

<Check>
  The **partially paid** status allows you to offer customers the flexibility to pay in
  multiple installments. You can update the invoice status after each payment is received until
  the total amount is paid.
</Check>

<Frame>
  <img />
</Frame>

The invoice status will update to either **Paid** or **Partially paid**, and the transaction status will be marked as **Settled**.

Below is an example of a partially paid invoice:

<Frame>
  <img />
</Frame>

And a fully paid invoice:

<Frame>
  <img />
</Frame>


# Credit notes & refunds
Source: https://docs.hyperline.co/docs/invoices/refunds

Learn how to issue credit notes and refund invoices

<Tip>
  If you are looking to cancel subscriptions, please visit the [manage
  subscriptions page](../subscriptions/manage).
</Tip>

<Note>
  It's currently not possible to create a credit note for an invoice not created by Hyperline. <br />
  As an alternative, you can [provide a free top-up on your customer's wallet](/docs/wallets/balance),
  which will be used to pay for future invoices.
</Note>

## Configuring your credit notes

Credit notes are generated manually or when you create a credit note from an invoice. You can customize the credit note template in the **Settings > Invoicing** section.

You have access to:

* The **credit note number** pattern
  * The available variables are: `number`, `YYYY`, `MM`, `DD`.
  * `number` is mandatory.
* The **next credit note number**. This is a read-only field that shows the next
  credit note that will be generated. If you want to update the value, please contact our support team.
* The **credit note legal information**. This field is optional.
* The additional **credit note footer**. This field is also optional.

By clicking on the globe on the right side of the text area, you can translate both the legal and additional information into multiple languages. The relevant language will be automatically selected when the credit note is generated.

<Frame>
  <img alt="Credit note settings with translation options" />
</Frame>

## Create a credit note

You can create a credit note from any invoice with the following statuses: **paid**, **partially paid**, **to pay**, or **error**.

**Prerequisites and restrictions:**

* You cannot create a credit note for an invoice that has already been fully refunded (indicated by the `refundedAt` timestamp)
* If an invoice has been partially refunded, you can create additional credit notes up to the remaining refundable amount
* Credit notes cannot be created for invoices imported from external billing systems (see [Ad-hoc credit notes](#ad-hoc-credit-notes) for alternatives)

<Steps>
  <Step title="Go to the Invoices section">
    Click on the invoice you want to create a credit note for.
  </Step>

  <Step title="Click on Actions and select Create credit note">
    <Frame>
      <img />
    </Frame>

    A modal will open with the credit note creation form.
  </Step>

  <Step title="Configure the credit note options">
    <Frame>
      <img />
    </Frame>
  </Step>
</Steps>

### Credit note options

The creation modal includes the following options:

#### Partial credit note

By default, the credit note is created for the full invoice amount. Enable this option to create a partial credit note by selecting specific line items.

When enabled, a table displays all line items from the original invoice with the following columns:

| Column                    | Description                                          |
| ------------------------- | ---------------------------------------------------- |
| Selected                  | Checkbox to include the line item in the credit note |
| Unit amount excluding tax | The unit price before tax                            |
| Unit count                | The quantity to credit                               |

<Frame>
  <img alt="Partial credit note line items selection table" />
</Frame>

You can adjust both the quantity and the unit amount for each selected line item. The credited amount cannot exceed the original line item amount minus any amounts already credited for that line item.

<Note>
  If the invoice contains both credit and debit line items (including negative line item amounts), line item selection is not available. In this case, you can only specify a single amount to credit.
</Note>

<Warning>
  When creating a partial credit note, you must select at least one line item before submitting. The form will display an error message if you attempt to create a partial credit note without selecting any line items.
</Warning>

**Maximum refundable amount calculation:**

The maximum refundable amount is calculated as the total invoice amount minus the sum of all non-voided credit notes already issued. Voided credit notes are excluded from this calculation, allowing you to create new credit notes if a previous one was voided.

<Warning>
  The total credit note amount cannot exceed the maximum refundable amount for the invoice. If you attempt to credit more than the available amount, the system will prevent you from creating the credit note.
</Warning>

#### Send credit note via email

When enabled, the credit note will be sent to the customer via email upon creation. This option is checked by default but only available if the customer has an email address configured for invoices.

#### Refund transaction

Enable this option to process a refund along with the credit note. The availability of refund methods depends on the invoice status and payment method.

**Refund availability by invoice status:**

* **Paid invoices**: All refund methods are available (subject to additional restrictions below)
* **Partially paid, to pay, or error invoices**: The refund transaction option is disabled. You can only create a credit note without processing a refund

**Available refund methods:**

* **Refund on original payment method**: Initiates a refund to the payment method used for the original invoice. When you execute a refund, Hyperline sends the refund request to your payment provider. The success notification indicates the refund has been **initiated**, not that funds have been transferred. The refund is processed asynchronously by the payment provider, and funds will be returned to the customer according to the provider's timeline (typically immediately for card payments, or within 3-4 days for bank transfers). Available when:
  * The invoice status is **paid**
  * The invoice was paid using an automatic payment method (not bank transfer)
  * The invoice has not been previously refunded
  * For GoCardless transactions: At least 7 days have passed since the invoice settlement date

<Note>
  Monitor your payment provider dashboard for the final refund status and confirmation that funds have been transferred to the customer.
</Note>

* **Refund on customer wallet**: Adds the credited amount to the customer's wallet balance. Available when:
  * The invoice status is **paid**
  * Wallets are enabled in your settings
  * For invoices paid via bank transfer, this is the primary refund method available

* **Mark as refunded outside of Hyperline**: Creates a record of an external refund transaction. Available for paid invoices when automatic refund methods are not available or when you prefer to handle the refund manually

<Frame>
  <img alt="Refund transaction method selection options" />
</Frame>

<Note>
  If you do not enable the refund transaction option, the credit note is created without any money movement. This is useful for accounting purposes or when you plan to process the refund separately.
</Note>

<Warning>
  **GoCardless refund delay**: For invoices paid via GoCardless, you must wait 7 days after the invoice settlement date before processing a refund through the original payment method. During this waiting period, you can create the credit note and either mark it as refunded externally or refund to the customer's wallet (if enabled).
</Warning>

## Invoice status changes

When you create a credit note, the status of the original invoice changes based on its current state:

* **To pay invoices**: Creating a credit note automatically voids the original invoice, unless the invoice has a pending payment transaction (`to_process`, `pending`, or `scheduled` status). If a payment transaction is pending, the invoice will not be voided to prevent conflicts with the ongoing payment process. The invoice status changes to **voided**, and it can no longer be collected. The invoice remains visible in your system for audit and compliance purposes.

<Warning>
  **Irreversible action**: Once an invoice has been voided due to a credit note creation, you cannot reverse this action. If you need to correct a credit note, you can void the credit note itself and create a new one, but the original invoice will remain voided.
</Warning>

* **Paid invoices**: The invoice status remains **paid**, but the system tracks that a credit note has been issued. The invoice displays an indicator showing that a credit note has been created.

* **Partially paid invoices**: The invoice status remains **partially paid**. The credit note reduces the amount that can be refunded in the future, but does not change the invoice's payment status.

* **Error invoices**: The invoice status remains **error**. Credit notes can be created to resolve billing discrepancies.

## Credit note lifecycle

Credit notes can be voided if they were created in error or need to be corrected. When a credit note is voided:

* The credit note status changes to **voided**
* Voided credit notes are excluded from refundable amount calculations
* You can create new credit notes up to the full invoice amount (minus any other non-voided credit notes)
* The voided credit note remains visible in the system for audit trail purposes
* The original invoice status is not automatically restored when a credit note is voided

<Note>
  You can void credit notes regardless of their status, including credit notes with `paid` status (refund credit notes that have been applied). This is useful when a refund credit note was processed but needs to be corrected or cancelled.
</Note>

To void a credit note, navigate to the credit note detail page and use the void action from the actions menu.

**Voiding paid credit notes:**

You can void credit notes that have already been paid (processed as refunds). This is useful when you need to correct a refund that was issued in error or when a credit note was applied to another invoice but needs to be reversed.

<Warning>
  When voiding a paid credit note (refund), the refund transaction is not automatically reversed. You will need to manually handle any necessary adjustments with your payment provider or customer.
</Warning>

<Note>
  You can void credit notes regardless of their status, including paid credit notes (refunds) and credit notes that have been applied to other invoices. This allows you to correct credit notes that have already been processed as refunds or applied to offset other amounts.
</Note>

<Frame>
  <img alt="Void credit note action in the three-dots menu" />
</Frame>

## Visualize your credit notes

To view and manage your credit notes:

<Steps>
  <Step title="Go to Invoices" />

  <Step title="Filter the list by type" />

  <Step title="Select Credit note">
    <Frame>
      <img />
    </Frame>

    From there, you can:

    * Download credit notes as PDF files
    * View associated transactions on payment service providers (PSPs)
    * Access credit note details and history
    * Void credit notes if needed

    All actions are available through the actions menu for each credit note.

    <Frame>
      <img alt="Credit notes list with available actions menu" />
    </Frame>
  </Step>
</Steps>

<Note>
  Credit notes are linked to their original invoices. You can view this relationship from either the invoice or credit note detail pages. The invoice detail page shows all associated credit notes, while the credit note page displays the original invoice reference.
</Note>

<Frame>
  <img alt="Credit note detail page showing link to original invoice" />
</Frame>

## Ad-hoc credit notes

Ad-hoc credit notes are standalone credit notes that are not linked to an existing invoice in Hyperline. This feature is useful when you need to issue a credit note for an invoice created in a different billing system or when providing a credit that doesn't correspond to a specific invoice.

**Key characteristics:**

* Not automatically applied to any invoice (manual application required if you want to offset amounts)
* Do not affect the refundable amount calculations of existing invoices
* Can be sent to customers via email
* Follow the same template configuration as regular credit notes

To create an ad-hoc credit note, use the **Create invoice** button in the customer details page.

<Steps>
  <Step title="Go to the customer details page" />

  <Step title="Click on the Create invoice button">
    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Select the Credit note type in the dropdown">
    <Frame>
      <img />
    </Frame>
  </Step>
</Steps>


# Invoice reminders & dunning
Source: https://docs.hyperline.co/docs/invoices/reminders

Learn how to automate your payment reminders and dunning process

When using cards or direct debits, payment collection is fully automated with customer's payment method charged by Hyperline without any manual operation from either party. However, receiving payments on time from your customers paying manually can be more challenging, often requiring you to remind them about due invoices and missing payments.

<Note>
  Only invoices without a payment method assigned, configured to be paid via bank transfer, or with a payment method in error are concerned by payment reminders. For invoices paid with valid automated payment methods (Credit Card, Direct Debit), "payment errored" emails will be sent.
</Note>

Hyperline provides a comprehensive invoice reminders module, enabling you to **schedule automated email reminders before, on, or after the invoice due date**. You can create multiple sequences, segmented by cohorts. These sequences can have as many reminder emails as you want, with customized email subject and body. This allows you to tailor your dunning communication, automate payment follow-ups and eliminate the need for manual intervention.

<Frame>
  <img />
</Frame>

<Tip>
  All email reminders are sent at 6 AM UTC, regardless of the time the invoice was generated.
</Tip>

## Configuring a reminder sequence

To create a new reminder sequence, head to Invoicing > Reminders.

<Info>
  By default, Hyperline creates a default sequence (in English) for all new accounts.
</Info>

### Audience

When creating a sequence, you must configure an audience, which defines which customers the reminder sequence applies to. Only invoices paid by **bank transfer** or without any payment method set are eligible.

There are two ways to define the audience for a reminder sequence:

#### Using a segment

You can select an existing [customer segment](../customers/segments) as the audience for your reminder sequence. This is the recommended approach when you already have segments that match the cohorts you want to target — for example, "Enterprise customers in France" or "Customers paying by bank transfer in English".

Segments are evaluated continuously, so as customers enter or leave the segment, they are automatically included in or excluded from the reminder sequence.

#### Custom filters

Alternatively, you can define a custom audience directly on the sequence using filters:

* **Language** — filter by customer language to ensure reminders are sent in the appropriate language. If language isn't a factor, select the `All` option to include all customers regardless of their language preference.
* **[Custom properties](../properties)** — filter by custom properties configured on your customers. This allows you to tailor audiences based on specific attributes, enabling more precise control over your invoice reminder sequences.

### Customize the emails

When adding an email to your reminder sequence, you can configure the trigger based on a number of days before, on, or after the invoice due date. You can also configure the email subject and body with your own content.

<Frame>
  <img />
</Frame>

The PDF invoice will be automatically attached in all email reminders sent.

To preview the email in your inbox, you can use the 'Send test email' button.

## Opt-out a customer from reminders

To exclude a specific customer from reminder sequences, you can switch off the 'Invoice email reminders' setting on your customer: go to the Customer > Click on the customer > 'Edit' on the top right of the page > Switch off the 'Invoice email reminders'.

## Track emails sent

When an email reminder is sent for a specific invoice, a corresponding history log is added to the invoice History. As for other emails, we provide delivery, open, and read status for complete traceability.

<Frame>
  <img />
</Frame>


# Tax management
Source: https://docs.hyperline.co/docs/invoices/tax-management

Taxes computation can drive a lot of complexity into your invoicing process. Luckily, Hyperline can manage this for you, at no extra cost.

When invoicing customers, businesses must apply the correct tax scheme based on their location and the applicable laws. The two main types of taxes commonly seen on invoices are **Value-Added Tax (VAT)** and **Sales Tax**.

## How does VAT work

VAT is a consumption tax applied at every stage of the supply chain where value is added, from production to the point of sale. The final consumer ultimately bears the tax. VAT is common in most countries worldwide, particularly in Europe and some parts of Asia and Africa.

VAT rates vary by country and are often categorized into standard, reduced, and zero rates for different goods and services.

### In the EU

First and foremost, ensure that you're registered with your country's tax authority and hold a valid VAT registration number, also known as an EU VAT Identification number. This number will be essential for conducting VAT-related activities.

Next, it's crucial to determine whether your customers are businesses or consumers. Hyperline will verify VAT numbers for you so you can make sure to only manage legally registered businesses.

Here's a flow chart representing how VAT should be applied (and how Hyperline works under the hood).

<Frame>
  <img />
</Frame>

When issuing invoices, it is mandatory to include VAT, even if it is zero-rated. VAT returns must also be submitted on a regular basis, typically monthly, quarterly, or annually, depending on the specific requirements of each country. Be diligent in fulfilling these obligations to remain compliant.

Once you are registered for VAT in another EU country, it's important to note that you should not charge VAT for both your own country and the customer's country. VAT should only be applied once, in accordance with the rules and regulations of the customer's location.

Lastly, keep in mind that obtaining VAT registration in a new country can be a time-consuming process, typically taking around 6 weeks. This timeline can vary depending on the country where you are seeking registration. Patience and adherence to the necessary procedures will be key during this period.

### Outside the EU

If you're a business registered within a EU-based country, you don't charge VAT for customers that are based outside of the EU.
Please take a look [at this page](https://uscib.org/value-added-tax-rates-vat-by-country/) to learn more about the different VAT rates globally.

## How does Sales Tax work

Sales tax is a tax imposed on the sale of goods and services, collected only at the point of sale from the end consumer. It is primarily used in the United States and some parts of Canada, and rates are usually set by states or local governments and vary significantly across jurisdictions.

## Taxes in Hyperline

In Hyperline, tax settings are managed per invoicing entities, allowing you flexibility in defining specific tax behavior depending on the legal entity responsible for issuing customer invoices.

Hyperline automatically resolves the right tax scheme and applies tax standard rate, the default rate of taxation applied to most goods and services. This is the general rate set by the government, which applies unless a specific good or service qualifies for a reduced rate, zero rate, or exemption.

Two options are available regarding VAT collection:

1. **Automated tax collection**: Hyperline will automatically collect taxes based on your origin country and customer information (country, VAT number, etc). The correct VAT amount and rate will be applied on the issued invoices.

2. **Manual tax handling**: Hyperline allows manual tax handling where you are responsible for filling taxes by country.

To opt for this mode, you need to navigate to the 'Settings' section, then '% Taxes' and deselect the 'Enable Automated Tax Collection' toggle, which is enabled by default.

<Frame>
  <img />
</Frame>

### Tax on invoices

The taxes (rates and amounts) will appear on all invoices under the billed subtotal.

<Frame>
  <img />
</Frame>

When creating, editing, or duplicating invoices, you can manually set custom rates for each individual line.

<Frame>
  <img />
</Frame>

<Frame>
  <img />
</Frame>

### Tax per customer

You can customize the tax rate per customer if necessary, but be careful, a manual tax rate set on a customer will not allow Hyperline to display any legal information associated to that rate in the invoice. You can add a custom invoice note for the customer to fix this.

<Frame>
  <img />
</Frame>

#### Customize tax rate per customer

<Steps>
  <Step title="Click on 'Edit' in the information section of the customer page" />

  <Step title="Navigate to the 'Advanced' section and locate the 'Custom tax rate' field" />

  <Step title="Enter the desired rate and save">
    <Frame>
      <img />
    </Frame>
  </Step>
</Steps>

### VAT in the EU

Hyperline automatically manages VAT in the EU - but a customer will only get a reverse charge rate (so a 0% rate) if the tax number is filled on their profile. You can do it yourself or have them do it from their portal / checkout flow.

### Checking for invalid VAT numbers

While we are verifying the VAT number's validity and displaying it in your interface, we're trusting your customer as long as the format of the VAT number is valid.

VAT databases are not always up-to-date and Hyperline cannot always confirm a specific number belongs to a specific customer.

<Warning>
  Make sure to check our interface regularly to see if some customers have invalid VAT numbers (in the **Customer** page → VAT number).

  An invalid VAT number does not impact the ability to send invoices with Hyperline, but it can have negative consequences on your business if your invoices are not VAT compliant in your country (subject to fines).
</Warning>

<Frame>
  <img />
</Frame>

### Default tax rates

When using Hyperline's automatic tax collection feature, you can define codes for the default tax rates so that they match the codes in your accounting software.

<Frame>
  <img />
</Frame>

#### Assign code to default tax rates

<Steps>
  <Step title="Navigate to Settings > Taxes for your desired invoicing entity" />

  <Step title="Click 'Set tax code'" />

  <Step title="Fill details">
    Select the country and the tax rate, assign the code from your accounting
    software, and click on 'Set tax code'.

    <Frame>
      <img />
    </Frame>
  </Step>
</Steps>

If you have an accounting software connected to Hyperline, the tax codes will be automatically linked to the item lines, before pushing the invoice to your accounting software.

### Custom tax rates

While a country's standard tax rates are used by default in Hyperline's tax rate logic, you can also customize specific tax rates to suit your needs, which don't have to match the general standard rates.

<Frame>
  <img />
</Frame>

#### Create reusable custom tax rate

<Steps>
  <Step title="Navigate to Settings > Taxes for your desired invoicing entity" />

  <Step title="Click 'Add tax rate'" />

  <Step title="Fill details">
    The tax code is used to help you match tax in your accounting software.

    <Frame>
      <img />
    </Frame>
  </Step>
</Steps>

The custom tax rates can later be assigned to products in your catalog, allowing for precise control over which rate applies to each product, depending on the invoicing entity.

<Frame>
  <img />
</Frame>


# Invoice payment term
Source: https://docs.hyperline.co/docs/invoices/term

Learn about invoices payment term settings

Setting payment term will mark the invoices as **late** once the delay is passed. Choose a number of days that fits your industry's standard or your company preferences.

<Note>
  The payment term starts to run from the day the invoice is emitted to be paid.
</Note>

<Frame>
  <img />
</Frame>

A default payment delay of **30 days** has been configured in your settings (**Settings** → **Invoicing** page), which can be changed to your preferred value. This payment delay is applied to all your customers.

#### Customization per customer

In the Advanced section, you can enter the custom payment term negotiated with your customer.

<Frame>
  <img />
</Frame>

This setting can be updated afterward using the 'Edit customer' action and will impact every invoice created afterward.

## Grace period

For invoices with usage-based products, Hyperline uses a grace period - defined by a number of days - to **leave invoices open** before being sent to payment. This period allows you to review the invoices before they are finalised.

At the end of this period, invoices are automatically sent for payment.

The default duration is 3 days, but this can be configured on the **Settings** → **Invoicing** page.

#### Behavior during the period

During this period, newly ingested events for the invoice billing period are considered and invoices are regularly updated, so they have the latest accurate usage data.

Invoices in grace period don't have a unique number (not part of the sequential numbering), this number is generated when the invoice is finalized/ready to be paid.

<Frame>
  <img />
</Frame>

<Note>
  When the invoice leaves the grace period and is ready to be paid, a webhook
  `invoice.ready` message is sent. You can check more details about webhooks in
  the [webhooks page](../../api-reference/docs/webhooks).
</Note>


# Payment orchestration
Source: https://docs.hyperline.co/docs/payments/orchestration

Learn how Hyperline orchestrates payment providers

Hyperline natively supports major Payment Service Providers (PSPs). This means that using these services won't require any technical work from you: simply connect your account in one click and let Hyperline orchestrate it without extra work on your side.

## Orchestration

Once connected, Hyperline automatically creates or updates customers and their associated information on the relevant payment providers as needed.

Payment method collection forms—such as credit card inputs or Direct Debit mandates—are directly embedded within Hyperline flows, hosted pages, and frontend components. This requires no additional technical effort on your part.

Payments are automatically triggered using the customer's payment method when appropriate. All related flows—such as retries, refunds, and chargebacks—are natively managed by Hyperline, so you don't need to handle them manually.

By using Hyperline, you eliminate the technical complexity of integrating with a payment provider yourself. We abstract that layer for you. As a bonus, switching between payment providers becomes seamless, since your application is no longer tightly coupled to any specific one.

## Import

Hyperline allows you to connect your existing payment provider account and seamlessly migrate to our platform. We provide built-in mechanisms to import your customers and their associated payment methods, so you can get started without asking your customers to re-enter their payment details.

If you're interested in onboarding with an existing setup, please contact our support team—we'll guide you through the process.

## Multi-providers

Hyperline lets you connect multiple payment providers at the same time, giving you the flexibility to distribute payment method usage across providers based on cost, geography, or preferred features.

For example, you can route card payments through Stripe while using Mollie for SEPA Direct Debit, allowing you to take advantage of the best rates or capabilities each provider offers.

You can also connect multiple accounts from the same provider, enabling more granular control over your payment routing strategy.


# Handling payment errors
Source: https://docs.hyperline.co/docs/payments/payment-errors

Learn how to handle invoice payment errors

## Payments in Hyperline

In most cases, Hyperline manages payment collection and reconciliation for you. But sometimes, payments can fail for a variety of reasons, resulting in unpaid invoices.

When an invoice is issued and ready to be paid, Hyperline will attempt to charge the active payment method of the customer by initiating a payment. This is the basic use case for Credit Cards and Direct Debit.

<Frame>
  <img />
</Frame>

The payment method should have been previously added by the customer through checkout or portal page.

<Card title="Bank transfer payments and manual reconciliation 💡">
  Note that if the customer pays by bank transfer, we send the invoice to be paid by email and the reconciliation needs to be done manually on Hyperline (learn how to proceed on this page). If you connected a PSP, no action is required on your part.
</Card>

## Errors and retry

In certain situations, payment can fail (payment method expired, payment declined, processing issue on the bank side, etc.). For the relevant cases, we will attempt to retry the payment with the following schedule:

* 2 hours after the first attempt
* 12 hours after the second attempt
* 24 hours after the 3rd attempt

For each attempt, a new transaction is created for the invoice. If all the attempts fail, we will mark the invoice as "error".

<Note>
  Retryable errors include:

  * **Insufficient funds**: The payment method doesn't have enough funds to complete the transaction
  * **Declined payments**: The payment was declined by the card issuer or bank for various reasons (including cards reported as lost or stolen, reaching the limit available on the method, payment method on a known block list, security violations, banking service unavailability, etc.)

  Other error types like expired or invalid payment methods will not be retried automatically and require customer action to resolve.
</Note>

<Note>
  When a customer has multiple invoices in error and adds an automated payment method (credit card, direct debit), all previous invoices will be charged immediately.
</Note>

<Card title="If you are technically integrated" icon="code">
  This state corresponds to the `error` status on the invoice API, and to the
  `invoice.errored` webhook message.
</Card>

### Custom payment retry

Retry schedule can be customized in Settings > Payments > Payment retry. You can add or remove attempts and adjust the delay between them.

You can also disable payment retries entirely if you prefer to manually retry failed payments.

## Subscription error

Additionally, if the invoice is related to a running subscription, we will switch the subscription to an "Error" state. This behavior can be disabled in Settings > Subscriptions, letting subscriptions remain active even if some invoices failed to be paid.

If the subscription invoice is flagged as errored, we will consider the related subscription as **inactive** (as the customer failed to pay you) meaning that we won't invoice the customer in the future nor collect payment.

<Note>
  Invoices in `Open` state will stay in this state for as long as the subscription is paused.
</Note>

**This behaves as a paused subscription**.

In this case, we offer you the choice to **manually re-activate the subscription** (the invoice will remain unpaid) or **fully cancel it**.

<Card icon="code">
  This state corresponds to the `errored` status on the subscription API, and to
  the `subscription.errored` webhook message. This state can be used to switch
  off the access to your product or move your customer to a free product access.
</Card>

## Manual retry

If you wish to manually retry the payment of an invoice with a failed transaction, click on **Charge invoice** in the invoice actions dropdown.

<Frame>
  <img />
</Frame>

If the new payment is successful, the invoice will now be paid and the subscription will automatically switch back to the live state if the customer is still in the period of the subscription

<Card icon="code">
  This will correspond to an `active` status on the subscription API, and to a
  `subscription.activated` webhook message
</Card>

## Customer notification

If the problem can be resolved by your customer, for example, because their card has expired or declined and needs to be replaced, or because they do not have sufficient funds on the card and need to act accordingly, we will inform them by email, telling them that they can manage their payment on their dedicated portal page (with a link pointing to it).

## Error types

<Card icon="code">
  You can retrieve on the invoice the related transactions with the following
  `error_type` if the status is `failed`:
</Card>

* `authentication_required`: The card was declined as the transaction requires authentication (e.g.3-D Secure). The customer should go to their portal page and
  authenticate their card. If the error happened on an already authenticated transaction, the customer needs to contact their card issuer for more information.

* `payment_method_authorization_error`: A transaction authorization cannot be created for a variety of reasons such as the card issuer couldn't be reached, or the card requires a PIN.

* `payment_method_declined`: The payment method was declined for a variety of reasons such as a card reported as lost or stolen, insufficient funds or reaching the limit available on the method to complete the purchase, a payment method on a known block list, etc.

* `payment_method_expired`: The payment method is expired. The customer should go to their portal page and change their payment method.

* `payment_method_invalid`: The payment method is invalid in most cases because of incorrect details (card/account number, CVC, expiration date, postal code).

* `payment_method_not_supported`: The payment method doesn't support this type of purchase (e.g. currency, online payment).

* `declined`: The payment was declined for a variety of reasons such as security
  violation, banking service not available, transaction not allowed, etc.

* `fraud`: The payment provider suspected the transaction was fraudulent and has
  been blocked. Don't report more detailed information to your customer,
  and check on your provider account.

* `processing_error`: The payment couldn't be processed by the issuer for an unknown reason.

* `provider_error`: An error occurred when contacting the payment provider to initiate the transaction.

* `unknown`: A generic error happened on the payment provider side.

### Be notified of an errored invoice/subscription for a customer

If, as the merchant, you want to be notified when one of the invoices for your customer enters an error state because of a failed payment, you can implement multiple strategies.

<Card title="If you are comfortable with the technical webhook" icon="code">
  You can set up a handler on the `invoice.errored` or `subscription.errored`
  message. See more details on the using [webhooks
  page](../../api-reference/docs/webhooks).
</Card>

You can also **leverage a no-code solution** with our native [Zapier app](../../integrations/zapier) to connect the tool of your choice and trigger internal action on your side: notify a Slack channel, change state in one of your internal tools, email a specific team, etc.


# Payment methods
Source: https://docs.hyperline.co/docs/payments/payment-methods

Learn about supported payment methods

Hyperline supports out of the box a variety of payment methods, giving you the flexibility to propose different options to your customers.

The available payment methods on your account mainly depend on your country of incorporation and your connected Payment Service Provider (PSP).

* **Credit & Debit cards**: Visa, Mastercard and American Express
* **Direct Debit**:
  * **SEPA** Direct Debit for customers in the Single Euro Payments area
  * **ACH** Direct Debit (for customers with a bank account in the US & in USD)
  * **Bacs** Direct Debit (for customers with a bank account in the UK & in Pounds)
* **Bank transfers**: direct bank transfers from your customers to your bank account
* **Apple Pay** and **Google Pay**

On your **Settings** -> **Payment**, you can connect the PSP you want to use and select the payment methods you want to enable on your account.

## Payment Service Provider

Hyperline natively supports major Payment Service Providers (PSPs). This means that using these services won't require any technical work from you, and your PSP account will be fully orchestrated by Hyperline without extra work on your side.

| PSP        | Supported payment methods                                        |
| ---------- | ---------------------------------------------------------------- |
| Stripe     | Card, SEPA Direct Debit, ACH Direct Debit, Apple Pay, Google Pay |
| Mollie     | Card, SEPA Direct Debit, SEPA Transfer                           |
| GoCardless | SEPA Direct Debit, Bacs Direct Debit, ACH Direct Debit           |
| Airwallex  | Card, SEPA Direct Debit, Bacs Direct Debit, ACH Direct Debit     |
| Adyen      | Card, SEPA Direct Debit, Bacs Direct Debit                       |

### Configure Apple Pay and Google Pay

To use Apple Pay and Google Pay, you must first enable them and register specific web domains in your payment service provider (PSP) account. These payment methods require domain verification in order to function properly when embedded in web pages.

To complete this step, register the domain `hyperline.co` in your PSP account. If you've configured a custom domain on Hyperline for your hosted pages, you must register that domain as well.

More details in the [Stripe documentation](https://stripe.com/docs/apple-pay/web#register-your-domain).

## Customer payment methods

Hyperline gives you **fine-grained control over which payment methods are available to each customer**. This allows you to tailor the payment experience and **restrict certain methods** based on customer-specific needs or preferences.

The enabled payment methods are displayed to the customer on their [**portal page**](../customers/portal) or when using [**embedded components**](../../api-reference/docs/react-components).

You can configure this in two ways:

* Via the **Settings** modal under the **Payment Methods** section on the customer's page.
* While assigning a subscription to a customer, by selecting the allowed payment methods for the customer.

<Frame>
  <img />
</Frame>

You can optionally configure a **default payment method** for each customer—choosing between a saved payment method, **bank transfer**, or **Outside of Hyperline**.
If no default is set, Hyperline will automatically use the **first payment method** provided by the customer.

## Manage payments outside of Hyperline

If you prefer not to use Hyperline's built-in payment capabilities, you can manage payments **entirely outside of the system**. This is particularly useful if you already operate a complex banking infrastructure or act as your own payment processor.

In this case, there's no need to connect a payment service provider (PSP). You can configure the customer's payment method as **"Outside of Hyperline"**, which:

* Disables all payment-related logic in billing flows
* Removes payment method sections from the **hosted pages** (checkout, quote, invoice) and **customer portal**

This approach gives you full control over payment collection while still benefiting from Hyperline's billing and subscription management features.


# Scheduled transactions
Source: https://docs.hyperline.co/docs/payments/scheduled-transactions

Plan one or several future transactions on invoices

Hyperline allows you to schedule a transaction with a specific payment method at a custom future date, for a custom amount. This is particularly helpful to create payment installments for customers who wish to pay the invoice in multiple times.

Scheduling a transaction can be done on all allowed payment methods for a customer, enabling multiple methods for the same invoice to be used.

<Frame>
  <img alt="" />
</Frame>

## Schedule a transaction

It can be accessed while creating a new invoice, editing an invoice or by clicking on "schedule transactions" in the transactions section.

<Frame>
  <img alt="" />
</Frame>

<Info>
  Transactions can only be scheduled on draft, to pay and partially paid invoices.
</Info>

## Edit a transaction

All transactions can be edited after they have been created but before they are executed, as long as they are in a `scheduled` status.

All transactions with a manual payment method (bank transfer, outside of Hyperline) can be edited afterwards without any limitations.

## Execute transactions

Transactions with automated payment methods are processed at **the beginning of each hour**, after the scheduled process date has passed.


# Price books
Source: https://docs.hyperline.co/docs/price-books/overview

Learn about extending your product catalog with price books and fine-grained pricing attribution

## What is a price book?

A price book extends the prices in your product catalog. It can be created for specific user roles or all users within your organisation, allowing fine-grained control over product pricing.

Users with access to a price book can assign it to a customer or select it when choosing a price for a product they're adding to a quote or subscription.

## Create a price book

To create a price book, go to the [products section](https://app.hyperline.co/app/products) of the Hyperline interface.

<Steps>
  <Step title="Click on 'New price book' from the product catalog">
    From there, you will see a dropdown with "Default catalog". Click on it and
    select "New price book".

    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Fill in the details">
    Fill in the details of the price book and the user roles who can access it.

    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Click on 'Save changes'" />
</Steps>

## Add and manage prices in a price book

<Steps>
  <Step title="Click on 'Actions' then 'Add products'">
    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Select the products you want to add to the price book">
    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Click on the 'Save' button" />
</Steps>

Once your products are added, they will be prefilled with the existing prices from your main catalog.

<Frame>
  <img />
</Frame>

Note that you can only edit the prices from the price book section. The rest of the product information is for reference only.

<Frame>
  <img />
</Frame>

## Assign a price book to a customer

If a customer is assigned a specific price book, its prices will be used by default when creating a subscription or quote for them.

<Steps>
  <Step title="Click on the 'Edit' button">
    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Select the price book you want to assign">
    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Click on the 'Save' button" />
</Steps>

## Apply a given price book when assigning a subscription or a quote

When creating a subscription or a quote, you can choose which price book to use. If a price book is already set for the customer, it will be selected by default.

<Frame>
  <img />
</Frame>

You will see the price book used for the product in the subscription details.

<Frame>
  <img />
</Frame>


# Usage-based options
Source: https://docs.hyperline.co/docs/products/metering

Learn about metering in Hyperline

Usage-based products are a bit more complex than standard products.

A usage-based product is a product for which price is calculated at the end of a billing period based on the data provided through our events system. Each usage-based product must be linked to an [aggregator](../usage/aggregators) that defines how events are computed into a billable metric. To know more about ingesting and managing events, you can read our [dedicated article](../usage/send-usage-data).

Metering is especially useful when your pricing depends on an unpredictable and variable usage, if everything is committed upfront or not depending on usage data, you should check out our seat-based options instead.

## Pricing configuration

The understand how our different prices models work, you can refer to our [pricing models glossary](../products/overview#pricing-models).

As with any other products, metered prices can be overridden on a per-customer basis directly in the product dropdown.

<Frame>
  <img />
</Frame>

When you override a price, it's only applied to your current subscription and will be later noted on the customer page.

### Min, max and committed amounts

You can add safety thresholds to your subscription to ensure your customer won't pay below or above a certain price.

Minimum and maximum amounts are applied on prices and we'll show the correct usage as well as the capped/floored price on both the invoice and the interface.

Committed units are another way to set up a minimum committed amount. If the actual usage is under the threshold value, we'll show the minimum committed usage instead.

## Metering periods

You can configure metering options when assigning a subscription manually or in a plan if you need to reuse the product.

Metering is only available for dynamic products and the configuration will appear below the price preview within the product dropdown.

<Frame>
  <img />
</Frame>

Hyperline offers 4 different metering periodicities that should cover most use cases. Don't hesitate to reach out to us if you feel like you need something different.

#### Option 1: Same as payment interval

This option will select all billable events for which the `timestamp` value is within the current subscription period of the product. This is the most common and straightfoward option for most use cases, like billing overheads for a given subscription period or standard usage-based pricings.

For example, on a product billed every month with a metering period set to `Same as payment interval`, if the current subscription period is Sept 1st - Oct 1st, we'll take into account all events with a timestamp between these dates.

#### Option 2 : Committed period

This option will select all billable events for which the `timestamp` value is within the current subscription committed period. This is useful when billing usage-based past a certain annual treshold (for instance your customer is allowed 10M€ of spent every year with additional usage billed monthly).

For example, on a subscription committed yearly from Jan 2023 to Jan 2024, we'll take into account all events within that timeframe.

#### Option 3 : Whole database

This option will configure Hyperline to not take into account the timestamps of your events and include all of them in each invoice. It's useful to automate a seat-based billing based on realtime data for instance.

### Only bill the difference with the last invoice

This option tells Hyperline to only bill the difference between usage for your current period and your previous period. It's only available for the last 3 options.

It's particularly helpful when you're billing overages. For instance, coming back to our 10M€ example, if you want to bill the additional revenue every month you don't want to re-bill previously billed revenue. When this option is selected, Hyperline will take into account the total usage billed the last month and subtract it from the current period usage.


# Products & prices
Source: https://docs.hyperline.co/docs/products/overview

Learn about product types and pricing in Hyperline

In Hyperline, a product represents anything you sell to your customers. This can be a software, a capability, a service, etc.
These products are managed in a **products catalog**, an interface allowing you to have a complete overview of your offering and manage in a single place the associated and reusable prices based on various parameters (currency, location, market, interval, duration, etc).

Setting up products enables the creation of pre-configured plans, subscriptions, or one-time payments for your customers.

## Types of product

Hyperline enables you to represent a variety of products for sale by leveraging four product categories.

### Fee

A "flat fee product" refers to a product or service for which the cost is a **fixed**, a **consistent charge**. It means that the customer or client pays a predetermined, flat fee, regardless of usage, quantity, or time duration. This contrasts with usage periods where the cost may fluctuate based on factors like usage, consumption, or time.

This product can be used for **subscription fees**, **fixed-rate services**, **addon items**, or **additional fixed costs**. This provides predictability for your customer, as they know exactly how much they will pay without unexpected variations in costs.

<Note>
  For example, this product can be used to bill a fixed platform access to a software, or an onboarding fee.
</Note>

<Frame>
  <img />
</Frame>

This type of product can be:

* included in subscriptions using the **Allow product to be added to a subscription** option
* billed separately using the **Allow this product to be charged as a one-time payment** option

**Pricing model**

This product supports [flat fee](#flat-fee) prices.

### Seat

A "seat product" refers to a type of licensing where the cost of a software application or service is based on a number of items also named "seats" (users, accesses, licenses, etc).

This kind of product allows scalability, where customers can add or remove seats as needed, making it flexible for businesses with changing requirements.

<Note>
  For example, this product can be used to bill a specific number of user licenses. Each license allowing one person to use a software or service.
</Note>

<Frame>
  <img />
</Frame>

This type of product can be included in subscriptions with the ability to link to product data for automatic adjustment of billable items or manual configuration.

Seat products also support **connected seats**, where the seat count is automatically tracked via an [aggregator](/docs/usage/aggregators) (count operation). This enables automated metering with background updates and customized payment terms, such as yearly pro-rated charges based on peak user counts.

<Note>
  Learn more about connected seats in our [Automated seat-based billing](/docs/subscriptions/connected-seats) guide.
</Note>

**Pricing models**

This product supports [volume](#volume), [bulk](#bulk), and [bundle](#bundle) prices.

### Usage

An "usage-based product" refers to a type of product where the cost is directly tied to how much your customer uses or consumes the product. In this model, customers are typically charged based on their actual usage, rather than a flat fee.

This kind of product offers flexibility, allowing customers to pay for what they actually use with a cost varying with the amount or extent of usage. It enables "pay-as-you-go" or "pay-per-use" model where customers are billed periodically based on their usage during that period.

<Note>
  For example, this product can be used to bill data transfer in gigabytes, cloud computing in CPU hours, or the number of API calls in a SaaS product.
</Note>

<Frame>
  <img />
</Frame>

This type of product is related to usage data measured using `events` representing specific occurrences or happenings that needs to be billed during a specific period. Detailed usage reports are also provided, making billing transparent and providing clarity on how charges are calculated.

**Pricing models**

This product supports [volume](#volume), [bulk](#bulk), and [basis points (BPS)](#basis-points-bps) prices.

#### Metering configuration

A usage-based product must be linked to an [aggregator](/docs/usage/aggregators) that defines how events are transformed into a billable metric. Aggregators support two operations: **count** (number of events) and **sum** (total of a numeric property). Additional filters can be configured on the aggregator to narrow down eligible events based on custom fields (strings, numbers, or booleans) from your system.

**Price metering filters**

In addition to configuring metering for the product, you can set metering filters for each price. This allows you to define pricing based on specific criteria, enabling complex pricing matrices and price points based on specific usage parameters and values.

For example, if you offer cloud computing services, you can apply different prices based on compute instance type or region. Similarly, if you process banking transactions, you can apply specific fees depending on the scheme or card configuration.

<Frame>
  <img />
</Frame>

### Credit

A "credit product" represents a granted quota that customers can pay for upfront and consume over time. Each customer has a **single shared balance** that is automatically debited as eligible usage events come in — so credits act as a pre-paid layer on top of your usage data.

This kind of product is useful when you want to decouple purchase from consumption: customers buy credits in packages, and any combination of metered actions draws from the same balance until it is exhausted or topped up.

<Note>
  For example, this product can be used to bill AI inference time, where 1 GPT-4 request consumes 5 credits, 1 GPT-3 request consumes 1 credit, and 1 image generation consumes 10 credits — all from the same balance.
</Note>

<Frame>
  <img />
</Frame>

A credit product is linked to one or more [aggregators](/docs/usage/aggregators), each with a **weight** that defines how many credits one unit of usage consumes. All aggregators draw from the same balance.

**Pricing model**

This product supports [bundle](#bundle-1) prices — you sell credits in predefined packages (e.g. 1,000 credits for €50, 5,000 credits for €200).

For the full setup flow, customer-level balance management, expiration rules, and auto-topup, see [Set up credits on your account](/docs/credits/overview).

### Bundle

A "bundle product" groups several existing products into a single offering, sold to your customers as one logical unit. This is useful when you want to package complementary products together — for example, a base subscription combined with a quota of API calls and a number of seats — and bill them as a single item.

<Note>
  Don't confuse a **bundle product** (a product *type*, described here) with **bundle pricing** (a *pricing model*, described [below](#bundle-1)). A bundle product wraps multiple products together; bundle pricing offers predefined quantity/price packages on a single product. The two are independent and can be used separately.
</Note>

**Components and revenue allocation**

A bundle is composed of one or more **components**, each pointing to an existing product in your catalog (any type — fee, seat, or usage). Each component carries a **percentage** that defines how the bundle's revenue is allocated to that product. The percentages of all components must sum to 100%.

This allocation drives revenue recognition (each component's share is recognised against the underlying product) and, when configured, the per-line breakdown shown to your customers on the invoice.

**Display mode**

Bundles support two display modes that control how they appear on invoices:

* **Single line** — the bundle is shown as one line item on the invoice. The component breakdown is tracked internally for reporting and accounting, but the customer only sees the bundle as a whole.
* **Ventilated** — each component is shown as its own line item on the invoice, with amounts split according to the configured percentages. Use this when your customers expect to see exactly what is included in the bundle and at which value.

**Exclusive components**

Bundles offer an option to mark their components as **exclusive to the bundle**. When enabled, the underlying products can only be sold as part of this bundle and won't appear on their own in quotes or subscriptions. Disable this option if you also want to sell the same products independently outside of the bundle.

**Pricing models**

This product supports [volume](#volume), [bulk](#bulk), [packaged](#packaged), and [bundle](#bundle-1) prices.

***

## Pricing models

Products in Hyperline support a variety of pricing models: **flat fee** pricing, **volume** pricing, **bulk** pricing, **bundle** pricing, and **basic point (BPS)** pricing.

### Parameters

Each product can also contain multiple prices (of different models) depending on different parameters: **currency**, **country**, **interval**, and **commitment** period. This enables you to represent all the cases you propose with fine granularity, depending on the specific characteristics of the markets you operate in, or how you wish to adjust pricing based on your customers' engagement with your service.

<Frame>
  <img />
</Frame>

In the example above, the product costs 200€ per month except for UK customers where it's 220£ per month, or 2200€ per year except for customers committed 2 years where the price is reduced to 2000€ per year.

<Note>
  The more specific or narrowed parameter values (such as a specific country or a specific commitment period) take precedence over the broader values (such as "all").
</Note>

### Flat fee

Predetermined, fixed and unchanging price.

<Frame>
  <img />
</Frame>

### Volume

Cost per unit or item is adjusted proportionally to the quantity of items purchased or consumed. Usually, the more a customer buys, the lower the cost per unit becomes.

Volume pricing often involves multiple price tiers, which can be used to change the price depending on certain volume thresholds.

<Frame>
  <img />
</Frame>

In the example above, the customer is billed 50€ per unit between 0 and 10 then 40€ per unit between 10 and 50, then 20€ per unit, so 2360€ for 63 units.

We offer you a preview of the price evolution depending on the quantity which can help you have an overview of the trend a price can have; and a preview of the rendering of the price for your customer (e.g. on their checkout page).

#### Pay tier in full

The "Pay tier in full" option can be activated on a per-tier basis. This option allows you to charge the full price of the tier (i.e. `price per unit` `⨉` `to` value) if the consumption is contained in this tier range.

<Frame>
  <img />
</Frame>

In the example above, the customer is billed 250€ for this product between 0 and 5 units regardless of their consumption, then a progressive price for higher levels (e.g. 370€ for 9 units).

### Packaged

As per a volume pricing, a packaged pricing adjusted proportionally to the quantity of items purchased or consumed, usually involving multiple price tiers.

The difference is that you can define packages of units, allowing you to define a price for a quantity of items inside a specific tier.

<Frame>
  <img />
</Frame>

In the example above, the customer is billed 6€ per 20 units if less than or equal to 200, then 4€ per 20 units if more than 200 (e.g. so 100€ for 400 units).

### Bulk

The total number of units determines the tier used and therefore the cost of all units. Reaching a higher tier value will decrease the price per unit.

<Frame>
  <img />
</Frame>

In the example above, the customer is billed 50€ per unit if less than or equal to 10 or 30€ per unit if more than 10, so 1020 for 34 units.

As with volume pricing, the "Pay tier in full" is also available, and we offer an overview of the price evolution and final rendering on the customer's checkout page.

### Bundle

Bundle pricing allows you to configure predefined bundles with specific quantity/price combinations. This model is particularly useful for seat-based products where you want to offer only specific package options to customers.

With bundle pricing, customers can only select from the predefined bundles you configure when creating quotes and subscriptions, rather than choosing any arbitrary quantity.

<Card title="Example 💡">
  A software company offers user licenses in predefined bundles: 5 seats for $100, 10 seats for $180, or 25 seats for \$400. Customers must choose one of these exact bundles rather than selecting a custom number of seats.
</Card>

This pricing model is also used for credit products, where you can define packages of credits at fixed prices (e.g., 1000 credits for $50, 5000 credits for $200).

### Basis Points (BPS)

Method used to calculate prices based on a given percentage applied on the number of items considered in the computation (i.e. usage billed for the period). Tiers can be defined to vary this percentage.

As with volume pricing, the "Pay tier in full" is also available, and we offer an overview of the price evolution and final rendering on the customer's checkout page.

## Translating product names

If you have an international audience, it's important to have your products correctly translated on invoices and hosted pages.

On the product page, you can add translations for the name and the public description by clicking on the globe icon.
Once saved, we will update the portal, checkout and new invoices will use the translations when appropriate.

<Frame>
  <img />
</Frame>

### Hosted pages rules

On hosted pages, the translations being used are, by order of priority:

* Customer's browser language (if the customer has defined Italian as their primary language, that's what we will use)
* Customer's language set on Hyperline
* Customer's country (if the customer's address is in Italy, we'll use Italian translations)
* English
* Default product name


# Custom properties
Source: https://docs.hyperline.co/docs/properties/overview

Learn how to adapt Hyperline to your extra needs using custom properties

Flexibility and customization are key aspects we aim to provide in Hyperline. To achieve this, we allow you to define custom properties so that you can represent and store all the extra data you need.

Custom properties can be defined and associated with **customer**, **product**, **plan**, and **subscription** entities. Furthermore, values are structured with a range of types including **text, number, boolean, date, and a select list** of predefined values.

### Use cases

Custom properties provide a wide range of possibilities. For example, they can be used to represent additional fields for your customers, integrate extra billing details into your plans, assist in entitlement and feature flagging by representing features activatable on specific products or subscriptions. These are just examples, and they can be customized to meet any specific needs based on your use case.

## Create a custom property

<Steps>
  <Step title="Navigate to Settings then Custom properties" />

  <Step title="Click on New custom property" />

  <Step title="Fill the form">
    <Frame>
      <img />
    </Frame>

    You will be asked to enter a name, a slug (a unique identifier mainly used for technical integration using the API), the property type, and the entities on which the custom property will be available.

    Additionally, you can decide to activate this custom property only for technical purpose, meaning that it won't be editable in the Hyperline's interface but will only be available through the API.
    When this option is untoggled, the field is both editable in the interface and the API.
  </Step>
</Steps>

## Managing custom property values

When created, the custom property can be found on the related entity in the interface.

On the **customer**, the custom properties appear in the bottom of the information panel on the customer details page.

<Frame>
  <img />
</Frame>

For **products** and **plans**, they will appear in a dedicated box on the product/plan in the 'Advanced settings' section.

<Frame>
  <img />
</Frame>

For **subscriptions**, you can set the value in the second step of the subscription assignment flow.

<Frame>
  <img />
</Frame>

## Filtering by custom properties

You can filter customers and subscriptions by their custom property values in the respective list views.

When you create custom properties for customers or subscriptions, filter controls automatically appear in the filters dropdown on the **Customers** and **Subscriptions** pages. The filter type depends on the custom property type:

* **Boolean properties**: Display as a dropdown with **On** and **Off** options
* **Select properties**: Display as a dropdown with the predefined values you configured

To filter by custom properties:

1. Navigate to the **Customers** or **Subscriptions** page
2. Click the filters dropdown
3. Select the custom property filter you want to apply
4. Choose the value to filter by

The list will automatically update to show only records matching your selected criteria.

<Note>
  Only boolean and select-type custom properties are available as filters. Text, number, and date properties cannot be used for filtering in the interface.
</Note>

<Note>
  Custom properties marked as "API only" will not appear in the filter panel.
</Note>

## Displaying custom properties on hosted pages

For now it is only available for the **customer** portal page.

You can decide to select which custom properties to display on the customer portal by navigating to the **Settings** > **Hosted pages** section.

<Frame>
  <img />
</Frame>

## Using the API

You can [create](../../api-reference/endpoints/custom-properties/create-custom-property), [retrieve](../../api-reference/endpoints/custom-properties/list-custom-properties) and [manage](../../api-reference/endpoints/custom-properties/update-custom-property) custom properties using the API.

Additionally, you can retrieve the values using the `custom_properties` field when fetching a [customer](../../api-reference/endpoints/customers/get-customer), [product](../../api-reference/endpoints/products/get-product), [subscription](../../api-reference/endpoints/subscriptions/get-subscription).

### How this differ from the `properties` field on customer and subscription

The properties field was introduced in the initial step, but it lacks structure (e.g., it is not named or typed) and is not manageable through the interface for non-technical users.

While this field can still be utilized to store unstructured technical details on those entities, we recommend using custom properties when possible to ensure safety and better manageability.


# Quote approval
Source: https://docs.hyperline.co/docs/quotes/approval

Learn about the Hyperline quote approval process

You have a large or growing sales team and want more control over the quotes being created? Hyperline allows you to add approval workflows before a quote is sent to a customer for signature.

## Approval workflows

Approval workflows let you define custom rules to automatically require approval for quotes that meet specific criteria. You can configure multi-step approval processes with individual or role-based approvers, ensuring the right people review quotes before they're sent to customers.

<Info>
  This feature is available on demand. Contact our support if you are interested.
</Info>

### Configure approval workflows

To set up approval workflows:

1. Go to **Settings** > **Approvals**
2. Click **Create workflow** to add a new approval workflow
3. Configure the workflow rules and approval steps
4. Save the workflow

You can create multiple approval workflows. When a quote matches multiple workflows, the one with the highest priority (lowest number) is applied.

### Rules

Rules determine when a quote requires approval. You can combine multiple conditions using AND/OR logic:

* **Total amount**: Trigger approval when the quote total exceeds a specific amount
* **Discount amount or percentage**: Require approval for quotes with discounts above a threshold
* **Products**: Trigger approval when specific products are included in the quote
* **Coupons**: Require approval when certain coupons are applied
* **Trial period**: Trigger approval based on trial period duration
* **Creator role**: Require approval based on the role of the user creating the quote

<Card title="Example 💡">
  You can create a workflow that requires approval when:

  * The total amount exceeds \$50,000 **OR**
  * The discount percentage is greater than 20% **OR**
  * A specific premium product is included

  Within each condition, you can use AND logic. For example, require approval when the total amount exceeds \$50,000 **AND** the discount is greater than 10%.
</Card>

### Approval steps

Each workflow can include one or multiple approval steps. Steps are processed sequentially—a quote must complete all steps before it's fully approved.

For each step, you can configure:

* **Step name**: A descriptive name for the approval step (e.g., "Sales Manager Review", "Finance Approval")
* **Approvers**: Select individual team members or roles who can approve at this step
* **Approval requirement**: Choose whether **all** approvers must approve or if **any** approver can complete the step
  * **All approvers**: Every selected approver must approve before moving to the next step
  * **Any approver**: Only one approval from the selected approvers is needed

<Card title="Example 💡">
  A three-step approval workflow for large deals:

  1. **Sales Manager Review** (any sales manager can approve)
  2. **Finance Approval** (any finance team member can approve)
  3. **Executive Sign-off** (the CFO or CEO must approve)
</Card>

### Notifications

When a quote requires approval, Hyperline automatically notifies the relevant approvers:

* **Email notifications**: Approvers receive an email when their approval is needed
* **Slack notifications** (optional): You can connect a Slack channel to each approval workflow. When approval is needed at any step, a notification is sent to the configured channel with details about the quote, requester, workflow step, and approvers

Configure Slack notifications in the workflow settings by selecting the channel where notifications should be sent. Learn more about [Slack integration](../../integrations/slack).

### Workflow priority

If you have multiple approval workflows, you can set their priority order. When a quote matches multiple workflows, only the workflow with the highest priority (lowest number) is applied.

To adjust priority, drag and drop workflows in the **Settings** > **Approvals** page.

## Approval process

### For quote creators

When you create a quote that matches an approval workflow:

1. After validating the quote, it automatically moves to **Pending approval** status
2. You'll see which approval workflow was triggered and which step is currently active
3. You receive email notifications when:
   * Your quote is approved and ready to send
   * Your quote is rejected with a reason from the approver
   * An approver requests changes (quote moves to **Change requested** status)

If your quote is rejected or changes are requested, you can:

* Edit the quote to address the approver's feedback, then resubmit for approval
* Void the quote if you decide not to proceed

### For approvers

When a quote requires your approval:

1. You receive an email notification (and a Slack notification if configured)
2. Access the quote from the email link or find it using the **Need your approval** filter in the quotes list
3. Review the quote details
4. Click **Approve** or **Reject**:
   * **Approve**: The quote moves to the next approval step (or becomes approved if it's the final step)
   * **Reject**: You can provide a reason or comment. The quote moves to **Change requested** status, and the creator is notified

## Quote statuses

Quotes in the approval process can have the following statuses:

* **Pending approval**: The quote is waiting for approval at one or more steps
* **Change requested**: An approver rejected the quote and requested changes. The quote creator must edit the quote or void it
* **Approved**: All approval steps are complete. The quote can now be sent to the customer for signature

You can filter quotes by these statuses in the quotes list, and use the **Need your approval** filter to quickly find quotes waiting for your review.

***

## Simple quote approval permission

When the approval workflows feature (described above) is not enabled, Hyperline provides a dedicated **quote approval permission**. When a user without this permission creates and validates a quote (from the UI or a CRM), the quote moves into a **Pending approval** state and requires another user with the approval permission to approve it before it can be sent for signature.

In this flow, Hyperline does **not** offer automatically notifications to users with the quote approval permission when a quote requires approval.

However, you can set up dedicated notifications (email, Slack message, etc.) using external workflow tools like [Zapier](../../integrations/zapier) or custom code.
Hyperline provides a dedicated webhook event — `quote.approval_requested` — triggered whenever a quote is saved and requires approval.


# Quote for one-off invoice
Source: https://docs.hyperline.co/docs/quotes/one-off-invoice

Create a quote for a non recurring payment

If you wish to charge a one off invoice to a customer, you can create a quote for it. This is ideal for one-time fees, additional charges, or any other non-recurring billing.

## Create a quote for as one-off invoice

<Steps>
  <Step title="Access the form">
    <Frame>
      <img alt="" />
    </Frame>

    * from the [quotes page](https://app.hyperline.co/app/quoting/quotes), click on `new quote` and select `Quote for one-off invoice` then select the customer
  </Step>

  <Step title="Add the invoice to the quote">
    <Frame>
      <img alt="" />
    </Frame>

    You will find the familiar form for one-off invoices creation where you'll be able to pick products from your catalog and add coupons, edit the invoice period and notes.

    <Note>
      Only products with a fee type can be added to a one-off invoice.
    </Note>

    <Frame>
      <img alt="" />
    </Frame>

    The invoice issue date is set to `quote signature` and cannot be changed. It means that the the invoice will be emitted once the quote is signed.
  </Step>

  <Step title="Configure quote">
    <Frame>
      <img alt="" />
    </Frame>

    From now, the process is the same for a [new quote](./overview):

    * Configure owner, expiration date and required information to sign the quote
    * Choose to display the quote value on the document
    * Add a note for the customer and contract terms
    * Add additional documents like the updated contract

    On the Quote PDF, the invoice configuration will be displayed.
  </Step>

  <Step title="Send the quote">
    Once the quote is saved, it will turn in the `ready to send` status. Review the quote configuration and decide to send it via email or generate a public link and send it by yourself. Note that by using the latter, the email reception and openings will not be tracked.

    <Frame>
      <img alt="" />
    </Frame>
  </Step>

  <Step title="Pending signature">
    Once the quote has been sent, it will turn in the `pending signature` status. At this stage, the quote can be edited again ; note that it will turn in the `draft` status and the customer will not be able to access the link anymore until it is saved and live again by clicking on `generate public link`.

    <Note>
      Until the quote is signed, no changes can be made to the invoice. To allow updates again, you can delete the quote.
    </Note>

    During this stage, the invoice can be accessed in the quote details page.
  </Step>

  <Step title="Once quote is signed">
    Once the quote is signed, the invoice will be emitted, in `to_pay` status and the payment is ready to be collected. The quote and invoice will be linked together.

    <Frame>
      <img alt="" />
    </Frame>
  </Step>
</Steps>


# Create and send quotes
Source: https://docs.hyperline.co/docs/quotes/overview

Streamline your CPQ process with Hyperline

Hyperline provides a **complete CPQ process**, allowing salespeople to configure products, set a pre-configured or custom price and generate a quote ready for signature, facilitating internal approval process for customers.

Once a quote is accepted and signed, the related subscription can be automatically activated, starting the billing and invoicing cycle without any manual actions required.

## Create new quote

To create a quote, head to the **Quoting** section and click on **Create quote**. A quote can be created and saved as draft to be completed later. Multiple quotes can be created for the same customer.

<Frame>
  <img />
</Frame>

### Quote template

Quotes can be created from an existing template, configured in the templates page. Learn more about [quote templates](./templates) on the dedicated documentation page.

<Frame>
  <img />
</Frame>

If you want to create a quote from scratch, select **Configure manually**.

### Name

By default, the quote will be named "Quote ". You can rename it the way you want, using variables for dates and next quote number.

<Frame>
  <img />
</Frame>

### Settings

* **Expiration date** After this date, the customer will still be able to access the quote but won't be able to sign it.
  <Info>
    In Settings > Quoting, you can allow your customer to still sign the quote by toggling the option "allowed signature after expiration" in the signature section.
  </Info>
* **Quote owner** The salesperson responsible for the customer and contract. This can be changed later in the process, and may affect whether the quote requires approval based on your configured approval workflows.

<Frame>
  <img />
</Frame>

* **Require tax ID** Require your customers to add their tax number (VAT number for example) to enable quote signature.
* **Custom properties** (if they are configured on your account) Additionally, you can require your customer to fill specific pre-configured [custom properties](../properties/overview) during the quote signature flow. This is useful for non-standard information collection, like country-specific details.
* **Require payment method**, particularly useful when your customer pays by card or direct debit, as you can start invoicing and collect money directly once the quote is signed.
* **Require shipping details** Request the customer to add its shipping details as a required part of the quote signature flow.

### Subscription

<Frame>
  <img />
</Frame>

Quotes must include a subscription in order to be sent. By clicking on add subscription, you will open the familiar subscription assignment flow: select plan, configure contract and invoicing settings, add products, customize price configurations, add coupons.. See more details in the [assign subscription](../subscriptions/create) dedicated page.

<Info>
  You can create a quote for a [one-off invoice](./one-off-invoice) or a [subscription update](./subscription-update) following a different flow.
</Info>

### Quote value

Every quote created must have a set value. This information can be hidden to the customer on the quote public page and PDF.

<Frame>
  <img alt="Quote Value" />
</Frame>

By default, the quote value is automatically calculated based on the product prices, billing intervals, coupons and subscription/phase duration. This information can be fully edited to reflect a more accurate quote value.

<Info>
  Only coupons with a duration > 12 months are taken into account in the quote value. If needed, manually edit the quote value to reflect the discount applied by the coupon.
</Info>

### Additional information

These fields are rich text field, where text can be stylized to structure information, emphasize on details and add hyperlinks. Both fields can be pre-configured in the quote template.

<Frame>
  <img alt="Quote Value" />
</Frame>

* **Note for customer** Freely add text that will be added to the quote header. It can be used to give contextual information to the customer ahead of signature.
* **Contract terms** Contract terms will be displayed after the subscription details. It can be used to give contractual information. Additionally, pre-configured clauses can be added to the quote by selecting them in the "add from existing clause" selector.

### Documents

<Frame>
  <img alt="" />
</Frame>

When creating or editing a quote, you can attach a **PDF file** (5 MB max) in the additional information section. This allows you to include custom files such as terms of use or any other relevant document. These attachments can be directly displayed on the quote public page and PDF if the option is selected.

<Info>
  To attach more than one document, add the first document, save the quote and edit it again to add a new one.
</Info>

### Display

Informations displayed on the quote can be modified easily by clicking on the display button in the bottom floating bar. They can all be configured in the quote template.

<Frame>
  <img alt="" />
</Frame>

You can decide to show or hide the **first invoice amount**, **quote value** and **documents preview** for general quote settings, as well as configure the information displayed on the subscription preview to show or hide **phase value** and **taxes**, as well as the way **price tiers** are displayed.

### Custom quote layout (beta)

Update the quote layout the way you way you want with a "what you see is what you get approach", making the quote as easy to customize as a notion document. Reorganize blocks, change the wording for all elements and add blocks anywhere.

<Frame>
  <img alt="Custom Layout" />
</Frame>

<Info>
  Enabling the custom layout fixes the quote in the customer language. It will no longer be dynamically translated based on the browser language.
</Info>

By default, the option is only enabled for Hyperline admins. This can be changes in Settings > Team > Roles > Edit.

## Send quote

Once finalized, the quote appears as `Ready to send`. At this stage, you can decide to:

* **Send quote** by email to your customer, with a custom message in the email body. This email will be tracked, and you will be able to see every time the customer opens it.
* **Generate public link** to share it with your customer in the way you prefer.

<Frame>
  <img alt="" />
</Frame>

After this, the quote will switch to a `Pending signature` status.

<Note>
  Once sent, you can resend the quote by email whenever you want to remind your customer to sign it. Simply use the 'Send quote' button in the 'Actions' dropdown to resend it.
</Note>

## Edit quote

A quote can be edited anytime as long as it has not been signed by the customer by clicking on "edit quote" in the actions dropdown. If edited, it will disable the public quote link and put the quote back to the `Ready to send` status.

## Update expiration date

You can update the quote expiration date at any time without editing the entire quote using the 'Update expiration date' action. This is useful if you need to adjust the date following a discussion with your customer or after the quote has expired.

<Tip>
  This action will not disable the existing quote public link.
</Tip>

## Public link

<Frame>
  <img />

  <img />
</Frame>

Hyperline offers a hosted public page to share a quote with your customer. On this page, the customer can view the entire quote details, access PDF attachments, fill in their billing details, and add their payment method (if required).

The customer can also accept and sign the quote directly from this page. See more details in the [quote signature page](./signature).


# Quote signature
Source: https://docs.hyperline.co/docs/quotes/signature

Learn about Hyperline quote signature process

Hyperline natively offers a module where a customer reviews and formally accepts a quote by providing their digital signature. This action confirms their agreement to the terms, conditions, and pricing outlined in the quote, allowing the service or product subscription to commence as per the specified terms.

## Basic signature

<Info>
  This is the default signature type used.
</Info>

This is the simplest form of signature offered by Hyperline. The signer simply needs to enter their name and tick a box to accept the quote (and any attachments).

<Frame>
  <img />
</Frame>

The basic signature doesn't have probative value but is useful if you need a simple and easy-to-implement quote confirmation step.

## Electronic signature

Hyperline Signature allows your customer to sign the quote with probative value.

It uses a secure electronic signature solution compliant with the requirements of Regulation 910/2014 of the European Parliament and Council on electronic identification and trust services for electronic transactions in the internal market (eIDAS).

The process is fully embedded into Hyperline and does not require additional configuration or implementation from you.

<Frame>
  <img />
</Frame>

For additional security, electronic signature requires a confirmation step with a verification code sent by email to the signer.

<Frame>
  <img />
</Frame>

Once signed, an audit trail document is available on your quote details page, providing proof of the legal signature's validity in case of any event such as a customer dispute.

<Info>
  This feature is available on demand. Contact our support if you are interested.
</Info>

### Yousign & DocuSign

You can also use your own Yousign or DocuSign account to sign quotes. This is useful if you already have a Yousign or DocuSign account and want to use it to sign quotes.

To use your own Yousign or DocuSign account, you need to connect it to your Hyperline account.

1. Go to **Settings > Integrations**
2. Click on **Yousign** or **DocuSign**
3. Follow the instructions to connect your account
4. Update the signature provider to **Yousign** or **DocuSign** on the quotes settings page

<Note>
  For Yousign, a Scale API plan is required.
</Note>

### Countersigner

When using electronic signatures, you can enable a countersigner (in Settings > Quotes settings) by specifying a name and an email address—typically someone from your organization. Once configured, future quotes will be automatically countersigned with this information after the customer completes their signature. No additional manual action is required.

This setting applies only to quotes created after the change.

<Info>
  The countersigner feature is not yet available for DocuSign.
</Info>

## External signature

If you prefer to manage the signature process yourself, do not want to use the Hyperline quote public page, or want your customer to sign a file manually, Hyperline offers an option to mark an existing quote as signed manually.

<Frame>
  <img />
</Frame>

In this flow, Hyperline is not responsible for the signature. However, using the 'Mark as signed' action, you can flag the quote as signed and optionally upload the corresponding PDF file.


# Hyperline CPQ ↔ Stripe Billing
Source: https://docs.hyperline.co/docs/quotes/stripe-billing

Learn how to integrate Hyperline CPQ with your existing Stripe Billing setup

<img />

Hyperline CPQ can be integrated with Stripe Billing to provide your sales team with a robust CPQ solution, giving your customers a seamless contractualization experience while maintaining your existing Stripe Billing setup.

While **we recommend using Hyperline as your full billing platform** — to take advantage of its advanced capabilities and reduce the operational complexity and limitations of external billing solutions — this integration still allows you to create and manage quotes directly from Hyperline and your CRM. Hyperline will automatically orchestrate the related subscriptions in Stripe Billing and process customer payments through Stripe Payments.

With this setup, all data and billing activity monitoring can be handled in Hyperline, fully synced with your CRM, while continuing to leverage Stripe Billing as your existing billing engine and payment gateway.

## How it works

Hyperline provides powerful integrations with both Stripe and CRMs (HubSpot, Salesforce and Attio), alongside a complete CPQ solution.

Quotes for new subscriptions or subscription changes (upsell, cross-sell, etc.) can be created directly from your CRM using Hyperline's built-in widget, within Hyperline's interface, or via the Hyperline API.

Once a quote is approved and signed by your customer, Hyperline automatically creates or updates the subscription in Stripe Billing — with no manual intervention or additional technical effort required. Stripe Billing then manages the full billing lifecycle and payment processing.

All subscription details and related invoices are automatically synced from Stripe to Hyperline in real time, allowing you to monitor billing activity directly from Hyperline. This data is also pushed to your CRM, giving your operational and revenue teams full visibility.

## Prerequisites

* A Hyperline account with admin rights
* A Stripe account with admin rights
* CPQ and Stripe integrations enabled in Hyperline

## Setup

1. Go to the [Integrations](https://app.hyperline.co/app/settings/integrations) page in Hyperline
2. Click on "Connect" for Stripe
3. Optionally, click on "Connect" for Salesforce or HubSpot

<Warning>
  Please contact our support team after completing the steps above. This process is not self-served and requires a manual operation on our side to enable the Stripe Billing orchestration logic in Hyperline CPQ.
</Warning>

### Import Stripe products catalog

Once connected, you can import your Stripe products and coupons catalog into Hyperline. In this setup, Stripe Billing remains the source of truth for configuring your products and coupons. All this data is automatically replicated and mapped to Hyperline concepts and settings (including product and coupon details, price types, variants, tiers, multi-currency setup, etc.).

1. Go to the [Products](https://app.hyperline.co/app/settings/products) page in Hyperline
2. Click on "Import from Stripe" on the top right corner
3. Go to the [Coupons](https://app.hyperline.co/app/settings/coupons) page in Hyperline
4. Click on "Import from Stripe" on the top right corner

Edits to products and coupons must be made in Stripe. Any changes will be automatically synced back to Hyperline.

<Note>
  After the initial import, we do not recommend manually reimporting products and coupons using the import buttons.

  All future updates (creation, modification, archival) made in Stripe will be automatically replicated to Hyperline in real time. Hyperline listens to Stripe webhooks under the hood to keep the data in sync.
</Note>

#### Tax behavior

By default, Hyperline only considers products/prices with "exclusive" tax behavior. All prices in Hyperline are considered excluding tax in the catalog, taxes being added at the quote/invoice level (depending on customer details).

This means **some Stripe products/prices might not appear in Hyperline** because they are ignored by the system during import.

Even if we strongly recommend using prices excluding taxes by default, if you are dealing with different tax behaviors in Stripe (inclusive or unspecified for example), you might need to check with our support team on the best way to handle this.

#### Archive products

While you can archive or delete products in Stripe, Hyperline also provides a way to archive products directly within the platform.

The key difference is that archiving a product in Hyperline does not archive it in Stripe. This allows you to decouple the product status between Stripe (for your internal needs) and Hyperline. A product archived in Hyperline will no longer be visible or available when creating new quotes.

1. Go to the [Products](https://app.hyperline.co/app/settings/products) page in Hyperline
2. Click on the product you want to archive
3. Click "Actions" > "Archive" button

#### Archive prices

In addition, following the same logic, you can archive a specific price of a product. The product will still be available when creating new quotes, but the archived price will no longer be suggested.

1. Go to the [Products](https://app.hyperline.co/app/settings/products) page in Hyperline
2. Click on the product you want to archive
3. On the related price configuration row, click on the "Archive" button

### Import Stripe customers

After importing your products and coupons, Hyperline allow you to import your existing customers. With this action, Hyperline will automatically maps Stripe customers within Hyperline, alongside their related payment methods.

New customers and changes to existing customers in Stripe — including payment methods being added or removed — will be automatically synced to Hyperline in real time.

<Info>
  This action is not available in the interface yet, but you can contact our
  support team to trigger it for you.
</Info>

### Import Stripe subscriptions and invoices

Using the same logic as for customers, subscription and invoice histories can be imported from Stripe. All subscription data will be mapped to Hyperline subscription, phase, subscription product and subscription coupon objects, and invoices to Hyperline invoice and line item objects.

Tracking and reporting in Hyperline are available for this data, and you can also query the historical data using the Hyperline API.

New subscriptions, subscription renewal details, invoice details, statuses, and PDF invoices will be automatically synced to Hyperline in real time.

## CRM widget

If you've connected your CRM to Hyperline, the related customer data (quotes, subscriptions, etc.) will automatically be displayed in the CRM widget. As a consequence, you can consult Stripe subscriptions data and invoices in your CRM. [Learn more about reconciling data](#reconcile-customers-between-tools).

This widget can be used in both the Account/Company and Opportunity/Deal objects in your CRM. The Contact object is also supported in HubSpot for B2C sales/use cases.

In addition to displaying data, the widget allows CRM users to create quotes directly from within the CRM. Hyperline's interfaces are embedded so the full Hyperline experience is available without leaving the CRM.

<Info>
  In this context, the CRM's CPQ and product catalog modules are not used.
  Hyperline delivers the complete CPQ flow and experience, surpassing the
  limitations, poor user experience, and lack of flexibility of built-in CRM
  modules, while providing more advanced capabilities and richer integrations.
</Info>

We suggest you to follow these guides for more details:

* [HubSpot card](../../integrations/hubspot.mdx)
* [Salesforce component](../../integrations/salesforce.mdx)
* [Attio actions](../../integrations/attio.mdx)

### Creating Hyperline customers

When the widget is loaded on CRM pages, the related customer in Hyperline is looked up using the [reconciliation logic](#in-your-crm) to display the corresponding data.

If no match is found, Hyperline will create a new customer.

To prevent CRM users from creating a new Hyperline customer when no match is found, you can disable the "Allow creating new customer" option under your Hyperline [CRM settings](https://app.hyperline.co/app/settings/integrations).

When disabled and no match is found, the widget will display a message (e.g., "*This company has no associated Hyperline customer.*") and no data or actions will be available. This is particularly useful to avoid creating duplicates in your billing system or to ensure that the External ID field in your CRM is populated before displaying the widget — and therefore before any link is created between CRM and Hyperline customers.

## Create a quote

Following the setup (only the products import is required), you can start creating quotes directly from your CRM or Hyperline.

We suggest you to follow these guides for more details:

* [Create and send quotes](./overview.mdx)
* [Quote for subscription update](./subscription-update.mdx)
* [Learn about quotes signature](./signature.mdx)
* [Configure reusable quote templates](./templates.mdx)

Once the quote is signed, Hyperline will automatically applies the related changes on the subscriptions in your Stripe account.

<Note>
  Some advanced Hyperline quote subscription configurations are not available in
  this flow, as we ultimately depend on Stripe's subscription capabilities,
  which can be more limited and less flexible than Hyperline's built-in logic.
</Note>

### Post-signature automation

By default, Hyperline automatically creates or updates the related subscription in Stripe Billing once a quote is signed. This is the recommended behavior, as it keeps both platforms in sync without any manual work.

For cases where you'd rather handle the Stripe subscription yourself — for example, when the deal requires a specific Stripe setup that can't be expressed through the quote, or when an existing subscription will be updated manually — you can disable this automation on a per-quote basis.

When configuring a quote, open the **Post-signature automation** section and switch off **Orchestrate Stripe Billing after signature**. Once disabled:

* After signature, no subscription will be created or updated in Stripe by Hyperline.
* A notice is displayed on the quote to remind your team that the subscription must be set up manually in Stripe.
* The rest of the CPQ flow remains unchanged: quote configuration, approval, signature, PDF, and CRM sync all keep working as usual.

The toggle can be changed at any time before the quote is signed. Access to this setting is restricted by permission (Manage quote activation), so it can be reserved for admins or specific roles in your team.

### Quote for subscription update

A quote for a subscription update always starts from an existing customer subscription. For subscriptions imported from Stripe into Hyperline, you can select the subscription you want to update to begin creating a quote for update.

## Manage invoices

### Payment terms

When configuring a quote or a Hyperline customer, you can set payment terms in days. This setting is then passed to Stripe when Hyperline creates the related subscription, populating the "days until due" parameter when the collection method is set to "send invoice" (i.e., bank transfer payments).

### Purchase Order number

When configuring a subscription in a quote, you can enter a purchase order (PO) number. This number will be synced to the Stripe customer invoice settings as a custom field, so it is automatically displayed on the invoice PDF header (PO number) when the subscription is created in Stripe.

### Mark as paid

Imported unpaid Stripe invoices can be marked as paid in Hyperline. On the invoice details page, click "Actions" > "Mark as paid". The invoice will then appear as paid in Hyperline and be marked as paid (paid out of band) in Stripe.

## Customer payment methods

As previously mentioned, customer payment methods are imported from Stripe and displayed in Hyperline.

You can configure available payment method options in the [Payment](https://app.hyperline.co/app/settings/payment) settings page in Hyperline, for both automated payment methods (card, direct debit, etc.) and bank accounts used for manual bank transfers.

Customer payment methods can also be collected during the quote signature process. When creating a quote, you can select which payment method types you want your customer to use, and require method collection to sign the quote.

Then on the public quote page, your customer can enter their payment method details (card details, direct debit mandate, etc.). These details are automatically stored in the related Stripe customer, and Stripe Billing will then use them to charge future invoices.

### Bank transfers

You can choose for your customer to pay by bank transfer. In this case, allow only bank transfers by selecting a bank account in the customer's payment method settings when creating a quote (all other payment method types can be disabled).

The bank account details will then be displayed directly on the quote:

* If Stripe supports bank transfers for the customer (based on currency, country, etc.), the Stripe virtual bank account number assigned to the customer will be shown.
* Otherwise, the bank account you configured in Hyperline will be displayed.

In this scenario, Stripe's customer balance mode will be used.

## Switch subscriptions to Hyperline

At some point, you may want to switch a subscription from Stripe Billing to Hyperline to take advantage of Hyperline's additional capabilities and features for managing the subscription lifecycle.

This can be done in a single click by selecting "Actions" > "Switch to Hyperline" on the subscription details page. Hyperline also offers the option to cancel the subscription in Stripe at the same time, helping you avoid future double invoicing and duplicate subscriptions between the two platforms.

### Impact on customers

With this flow, there will be no impact on your end customers: their payment methods will be imported from Stripe Payments, so they won't need to re-enter their card details or create a new direct debit mandate. Subscriptions will run in Hyperline with the exact same configuration as in Stripe Billing without service interruption. New invoices will be created and managed by Hyperline, so the only difference for end customers will be the invoice PDF layout, as it will be issued by Hyperline.

<Note>
  We recommend proceeding with this action carefully, and only after fully configuring your Hyperline account—especially the invoicing settings. Once switched, all upcoming subscription renewals and invoices will be managed and issued by Hyperline, while Stripe will continue to serve as the payment gateway to charge the customer.

  Don't hesitate to [contact our support team](mailto:support@hyperline.co) for any advice or assistance.
</Note>

## Reconcile customers between tools

Hyperline provides a way to reconcile customers between your CRM, Hyperline, and Stripe. This is useful for ensuring that data is consistent across all tools and for avoiding duplicates.

To achieve this, Hyperline customers have a dedicated External ID field, which serves as the unique identifier shared between HubSpot and Stripe. In most cases, this ID corresponds to your internal customer ID.

### In your CRM

In your CRM, create a custom field named `hyperline_external_id` for HubSpot or `HyperlineExternalId__c` for Salesforce on the Company/Account object.

Make sure this field is populated in your CRM records:

* You can leverage workflows to automatically fill this field with data from another field or source in your CRM, or have your team input it as part of your internal processes.
* If you don't have a dedicated ID, you can use the Stripe customer ID.
* You can also use the Hyperline customer ID.

This field value will be used to link the CRM entity to the corresponding Hyperline customer. This linkage is created the first time you interact with the Hyperline widget in the CRM.

<Note>
  Once a CRM entity is linked to a Hyperline customer, this link be used for future uses of the widget for that entity, regardless of the value in the External ID field.

  If you need to unlink or change a CRM entity attached to a Hyperline customer: in the Hyperline customer details page, click on the "Edit" under the "Integrations" section, and change the CRM entity ID.
</Note>

### In Stripe

With the same logic, a Hyperline external ID (`hyperlineExternalId`) key in the Stripe customer metadata can be used.

* If not configured: Hyperline will try to find the related Stripe customer by comparing the customer's external ID in Hyperline with the Stripe customer ID.
* If configured: Hyperline will look up the related Stripe customer using the `hyperlineExternalId` metadata on the Stripe customer.

This reconciliation logic is triggered only when attempting to look up a Stripe customer from a Hyperline customer for the first time Hyperline needs to create a new subscription or interact with Stripe and the customer is not yet linked to a Hyperline customer.

If no match is found, Hyperline will create a new Stripe customer and store the related Hyperline external ID in the metadata.

<Note>
  If the Stripe customer has already been imported into Hyperline (e.g., during
  the initial setup or after a customer was created in Stripe), the Hyperline
  and Stripe customers are already linked, and no reconciliation logic will be
  applied.
</Note>

### In Hyperline

The actual external ID value can be found on the Hyperline customer details page, under the Integrations section.

## Sync custom properties

### Customer custom properties

Syncing customer custom properties from CRM to Stripe, or simply from Hyperline to Stripe is also supported.

In Hyperline, you can create custom properties for your customers:

1. Go to the [Custom properties](https://app.hyperline.co/app/settings/custom-fields) page in Hyperline
2. Click on "Add custom property"
3. Enter a name, a slug, select a type, and select "Customers" as Enabled entities

If the Company/Account object in the CRM has a custom field with the same slug, the value will be synced from the CRM to the Hyperline customer custom property each time Hyperline syncs a customer from the CRM (i.e., when the widget is used in the CRM).

Hyperline customer custom properties are synced to Stripe as metadata on the Stripe customer. The custom property slug is used as the metadata key.

### Subscription custom properties

If you create a custom property enabled for the “Subscriptions” entities (using the same process as for customers above), you will be able to set its value when creating a subscription or when configuring a subscription as part of a quote, including from the CRM (via the embedded Hyperline UI).

When the Hyperline subscription is created in Stripe, the related custom properties are synced to Stripe as metadata on the Stripe subscription. The custom property slug is used as the metadata key.

## Dates and timezones

Hyperline supports timezone-specific settings per customer, while Stripe operates exclusively in UTC. This difference can cause dates to appear shifted by one day in Stripe.

For example, if a customer's timezone is set to `Europe/Paris` and a subscription is configured to start on **April 1**, Hyperline will represent this as **March 31 at 22:00 UTC** (during summer time, UTC+2). Since Stripe only works with UTC dates without timezone information, the subscription start date in Stripe will appear as **March 31** instead of April 1.

This is expected behavior and does not affect billing accuracy — the subscription will still start at the correct local time for the customer. The same logic applies to all date-based fields synced to Stripe (subscription start dates, phase transitions, etc.).

<Note>
  If date alignment in Stripe is important for your reporting or internal processes, we recommend setting all your customers' timezone to UTC in Hyperline. This ensures that dates in Hyperline and Stripe always match. Otherwise, customers with timezones ahead of UTC (e.g., Europe, Asia) may see dates shifted one day earlier in Stripe.
</Note>

## Connect multiple Stripe accounts

Hyperline allows you to connect multiple Stripe Billing accounts to a single Hyperline account. This is useful for organizations operating in multiple regions or managing different business units with separate Stripe accounts.

In this setup, you can import products and coupons from multiple Stripe accounts into your Hyperline product catalog.

Each Hyperline customer can be linked to a specific Stripe account (i.e., a single Hyperline customer may be associated with multiple Stripe accounts).

When creating a quote, Hyperline filters the list of available products and coupons based on the first product selected by the user creating the quote. This first selected product determines which Stripe account will be used for the quote and for creating the subscription.

## Technical details

### Stripe subscription orchestration

When a quote is signed, Hyperline automatically orchestrates the creation of subscriptions in Stripe Billing. Depending on the context, Hyperline creates either a Stripe **subscription** or a **subscription schedule** (e.g., when the subscription includes future phases or scheduled changes).

All Stripe subscriptions are created in flexible mode to ensure compatibility with Stripe's newest capabilities and features.

This orchestration is fully automated — no manual intervention is required. Hyperline handles the mapping of products, prices, coupons, and phases to their Stripe equivalents.

### Look up Hyperline IDs from Stripe

When a subscription is created in Stripe, Hyperline automatically adds custom metadata fields to the corresponding Stripe subscription object:

* `hyperlineSubscriptionId` — The Hyperline subscription ID, stored on the Stripe subscription.
* `hyperlinePhaseId` — The Hyperline phase ID, stored on the Stripe subscription.
* `hyperlineProductId` — The Hyperline product ID, stored on the Stripe subscription product.

These metadata values can be used to look up the related Hyperline entities from a Stripe subscription using the Hyperline API.


# Quote for subscription update
Source: https://docs.hyperline.co/docs/quotes/subscription-update

Create a quote to update an existing subscription

If a subscription is already active in Hyperline, you can update it with customer approval by requiring a signed quote before applying changes. This is ideal for contract upsells, adding products, or adjusting prices and quantities.

## Create a quote for subscription update

To create a quote to update a subscription, the subscription must be in `active` state and not have a quote for subscription update already pending.

There are two ways to create a quote for subscription update:

* from the **quotes** page, click on `new quote` and select `quote for subscription update` , then select the customer and the subscription that needs to be updated.
* from the **subscription details** page, click on `actions` and select `create update quote`

### Select update effective date

Upon starting the update process, you will be presented with two options to select when the update will take effect.

<Frame>
  <img alt="Quote Update First Step" />
</Frame>

**On quote signature**

The subscription start date will be set to `quote signature` meaning that the new version of this subscription will only be applied once the quote is signed.

**On selected date**

The subscription start date can be selected freely on a future date. Once the quote will be signed, the new subscription will be in a pending state, and will automatically replace the previous one on the selected date.

<Info>
  If the selected date is passed once the quote is signed, the subscription will automatically be activated on quote signature.
</Info>

### Keep current configuration or start from an existing template

You can decide to update the current subscription configuration, which is ideal for adding products, coupons, phases and editing transition dates, or start from an existing template, which is ideal for pre-configured upsells and downsells.

<Frame>
  <img alt="Keep Configuration Select Template" />
</Frame>

### Configure your subscription

Just like when creating a subscription, you can now freely edit its new configuration.

* Contract
* Subscription configuration
* Invoicing settings
* Custom properties

### Select the transition settings

Decide how the transition will be handled between the two subscriptions, like when [updating a subscription](/api-reference/endpoints/subscriptions/update-subscription). This configuration can be re-configured on the quote configuration page by clicking on `revise transition`.

<Frame>
  <img alt="Subscription Update Configure Transition" />
</Frame>

Select wether you'd like to keep the current billing cycle or start a new one, and generate a transition invoice or not.

### Configure your quote

To ensure accuracy, Hyperline highlights all subscription changes, including added or removed products, price and quantity updates, and any phase modifications.

<Frame>
  <img alt="Quote Update Details" />
</Frame>

Then, the process is the same for a [new quote](./overview).

On the display settings, you can chose wether to show the subscription details or not, allowing you to chose between just showing the subscription diff, or the newly configured subscription.

### Send quote

Once the quote is finalised, it will turn in the `ready to send` status. Review the quote configuration and decide to send it via email or generate a public link and send it by yourself. Note that by using the latter, the email reception and openings will not be tracked.

### Pending signature

Once the quote has been sent, it will turn in the `pending signature` status. At this stage, the quote can be edited again ; note that it will turn in the `draft` status and the customer will not be able to access the link anymore until it is saved and live again by clicking on `generate public link`.

<Frame>
  <img alt="Quote Pending Update" />
</Frame>

During this stage, the subscription cannot be edited anymore until the quote for new subscription is signed or deleted.

### Quote signed

Once the quote is signed, the subscription is executed or pending the selected date. The previous version of the subscription will be overridden by the new one and changes made will be automatically applied.


# Quote templates
Source: https://docs.hyperline.co/docs/quotes/templates

Streamline your quoting process

To simplify the quote creation process, Hyperline offers a feature to create templates, allowing you to pre-configure a quote for it to be sent in a few clicks. As with any other concept in Hyperline, values entered in the quote template can be overridden after selecting the template in the quote creation process.

<Note>
  Editing a quote template will not impact the draft quotes created using this template.
</Note>

<Frame>
  <img />
</Frame>

## Creating a template

Quotes templates are nested under the `quoting` folder, on the `templates` page.

<Steps>
  <Step title="Name the template">
    Add a name and optionally an internal description to make it easily identifiable for your sales team.
  </Step>

  <Step title="Configure quote details">
    Pre-configure the expiration delay and information required from customers to sign the quote.
  </Step>

  <Step title="Optionally, select a template">
    Quote templates can contain a pre-configured subscription template. This will generate a subscription filled with the contract, products and price configurations, coupons and invoicing settings based on the customers' country and currency. These pre-filled information can be overridden while creating the quote.

    More details in the [subscription templates page](../subscriptions/templates).
  </Step>

  <Step title="Optionally, configure additional information">
    You can add a note for the customer and contract terms, that can be pre-filled with clauses configured in settings > quoting.
  </Step>

  <Step title="Optionally, add attachments">
    When sending a quote to a customer, you might want to attach a contract or your terms and conditions so they can sign both the quote and the contract simultaneously.

    Attachments can be :

    * **Added manually** on the template
    * **Added dynamically** based on the customers' country and language through localized attachments configured in settings > quoting.
  </Step>

  <Step title="Save the template" />
</Steps>

## Using a template

<Frame>
  <img />
</Frame>

When creating a quote, you can select a pre-configured template or start with an empty quote by selecting `configure manually`.

## Localized attachments

If your team frequently sends quotes with the same contract details, manually attaching files can become time-consuming, especially for sales teams that may struggle to select the right templates.

With localized attachments, you can configure attachments to be automatically added based on the invoicing entity, country and language of the customer.

<Frame>
  <img />
</Frame>

<Steps>
  <Step title="Create a localized attachment">
    Give it a descriptive name and select the invoicing entities eligible (attachments will only be available for customers linked to selected entities).
  </Step>

  <Step title="Add a file">
    <Frame>
      <img />
    </Frame>

    Click on `new file` and choose the language and country. The file will be automatically attached to quotes for customers matching these criteria when using a quote template with this localized attachment.
  </Step>

  <Step title="Select attached file">
    Add a file with the following format: `PDF`, `DOC`, `DOCX`, `PPT`, `PPTX`, or `TXT` with a maximum size of 5 MB.
  </Step>
</Steps>

With your localized attachment now configured, you can add it to your quote templates. Attachments will then be automatically added to quotes created using the template.

## Clauses

Clauses are a lighter version of localized attachments that allows you to add dynamic text based on the invoicing entity and customer's language in the `contract terms` text field.

<Note>
  Users need the **Contracts read** permission to view and use contract clauses in the quote editor. Without this permission, the clause insertion options will not be available. Learn more about [user roles & permissions](../getting-started/users).
</Note>

<Frame>
  <img />
</Frame>

<Steps>
  <Step title="Create a clause">
    Give it a descriptive name and select the invoicing entities eligible (clauses will only be available for customers linked to selected entities).
  </Step>

  <Step title="Add content">
    Enter content in the text area. You can add alternative versions for different languages by clicking on the **blue globe icon**. If translations are not set, the default version will be added.
  </Step>
</Steps>

After configuring the clause, you can add it to your quote templates. When creating a quote using the template, the clause content will be automatically pre-filled in the contract terms field in the customer's language.


# Checkout page
Source: https://docs.hyperline.co/docs/subscriptions/checkout-page

Hosted payment page that lets your customers subscribe and complete purchases securely

When assigning a subscription or processing a one-time payment, Hyperline allows you to create a **checkout session**. This generates a shareable public page where customers can review payment details, enter billing information, select a payment method, and complete their purchase. Hyperline’s checkout pages are optimized for seamless payments and support multiple methods, including credit cards, direct debits, and bank transfers.

<Frame>
  <img />
</Frame>

### Create checkout

Checkout completion can serve as a **subscription** or **one-time payment** trigger, automatically generating the first invoice once completed. Subscriptions can also be set to begin on a future date or require manual activation, but still require the customer to fill their information via the checkout. When assigning the subscription, in the payments settings (step 2) you can decide to generate a checkout session or not.

<Frame>
  <img />
</Frame>

You can **send the checkout link by email** to share it directly with your customer. By default, the email field is pre-filled with the customer’s email address, but you can customize it as needed.

<Frame>
  <img />
</Frame>

Once assigned, the subscription will be pending checkout completion. A customer can have multiple checkout links at the same time (for several subscriptions and one-time payments), and all of them will be available at the top right of the customer page.

<Frame>
  <img />
</Frame>

### Complete checkout

Once on the checkout page, the customer can review their subscription details and enter their billing information. They will then be required to enter their payment details, based on the **allowed payment methods** configured on their Hyperline page. You can enable credit card, direct debit, bank transfer, or any combination of these options.

<Frame>
  <img />
</Frame>

Once the customer completes the checkout, they will receive a confirmation email verifying that their payment has been successfully processed.

<Note>
  The emails sent for **checkout created** and **checkout completed** can be disabled in settings > emails > automated emails.
</Note>


# Automated seat-based billing
Source: https://docs.hyperline.co/docs/subscriptions/connected-seats

Track seats, licenses, users, or any other quantity in real time as part of your subscriptions

## Concept

Connected seats are an improvement over the existing [seat](docs/products/overview#seat) product. Instead of manually entering the number of units when initiating a subscription, this data is fetched directly from your database. This is especially useful if:

* You want your billing system to reflect any changes made to your product (e.g. a user adds a new license)
* You want to keep track of which seat was added or removed, and when
* You want to bill prorated amounts (e.g. a customer starts with 5 licenses but adds another one mid-year)

## Practical Application

### How to create an automated seat-based product?

<Steps>
  <Step title="Create a seat-based product">
    Navigate to the Products Section for this.

    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Link an aggregator">
    Select an existing **count** [aggregator](/docs/usage/aggregators) to track your seats. The aggregator determines which events are counted and how incoming data is factored into billing calculations.

    If you haven't created one yet, head to **Usage > Aggregators** to set one up first.

    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Click on Create Product">
    That's it! Your seat-based product should now be marked as "**Connected seat**".

    <Frame>
      <img />
    </Frame>
  </Step>
</Steps>

### How to configure connected seats product in subscriptions?

There are four configuration parameters: **Refresh schedule**, **Charging method**, **Invoicing schedule**, and **Seat change policy.**

#### Refresh schedule

* **Realtime**: The `count` updates immediately when a change is detected, instantly if you're using the API, or based on the dataloader interval if you're using loaders.
* **Periodic**: The `count` refreshes based on the interval entered by the user in the Refresh interval field. It's independent of the subscription billing interval but can be matched to it.
* **Manual**: Users must trigger the refresh using the endpoint for a more customized experience.

#### Charging method

Determines how seat changes are billed when detected during the period.

* **Do not charge**: Track seat counts without generating charges.
* **Prorata**: Charge proportionally based on when the change occurred in the period.
* **Full amount**: Charge the full period price regardless of when the change occurred.

#### Invoicing schedule

Controls when invoices are generated after seat changes are detected.

<Note>
  This setting is only available when the charging method is not set to “Do not charge”.
</Note>

* **Immediately**: Hyperline charges (or refunds) the update as soon as it detects it, even in the middle of the period. If selected alongside the “periodic” option, it will simply invoice the customer at every “end” of period.
* **With next invoice**: Hyperline adds the update amounts to the next invoice as additional lines (so if the update is realtime but invoicing is at the end of the month, we'll update the subscription count in realtime but will then add the charge to the next invoice).
* **Custom**: Allows the user to set an invoicing period, for instance, if they have an annual subscription they want to update in realtime but want to charge the update every month.

#### Seat change policy

Determines how increases or decreases in seat count affect billing during the period.

<Note>
  This setting is only available when the charging method is not set to “Do not charge”.
</Note>

* **Standard**: No special handling for seat changes during the period.
* **Charge highest**: Always bill based on the highest seat count detected during the period. Useful to always commit the maximum number of seats.
* **Refund decrease**: Issue a refund when the seat count decreases. Instructs Hyperline to count negative updates as refunds if they've already been paid.

### Managing seat decreases

When a seat is removed (e.g., a user is deleted or a license is revoked), you need to signal this change to Hyperline. Since the API is append-only, you don't delete events directly—instead, you update them with a flag and configure the aggregator to filter them out.

**Using an `active` or `archived` (or what you want) boolean:**

Use a boolean flag to mark the seat as inactive:

```json theme={null}
{
  "customer_id": "<customer_id>",
  "timestamp": "2024-03-15T10:00:00.000Z",
  "event_type": "users",
  "record": {
    "id": 258,
    "email": "user@company.com",
    "created_at": "2024-01-01T00:00:00.000Z",
    "archived": true
  }
}
```

Then, configure the product's [aggregator](/docs/usage/aggregators) to filter out archived seats:

* For a boolean field: add a filter where `archived` **equals** `false`

## Billing calculation examples

Understanding how Hyperline calculates billing adjustments when seat counts change is essential for predicting your invoices. This section walks through concrete examples using a base price of **10€ per seat** with a monthly subscription running from the 1st to the 30th. Those examples do not take into account the settings: `Refund when a decrease in unit count is detected` and `Charge the highest detected value for the period`

### End of period billing

When your subscription is configured to bill at the end of the period, Hyperline calculates the final seat count and applies adjustments for any mid-period changes.

<AccordionGroup>
  <Accordion title="Pro-rata calculation">
    With pro-rata billing, adjustments are calculated proportionally based on when the change occurred during the billing period.

    **Adding seats (60 → 100 seats)**

    You start the month with 60 seats and add 40 seats on the 15th.

    | Item                         | Calculation         | Amount   |
    | ---------------------------- | ------------------- | -------- |
    | Base charge                  | 10€ × 100 seats     | 1,000€   |
    | Update adjustment (Jan 1–15) | -40 × 10€ × 15d/30d | -200€    |
    | **Total**                    |                     | **800€** |

    <Note>
      The adjustment credits back the 40 seats for the first half of the month when they weren't in use.
    </Note>

    **Removing seats (100 → 60 seats)**

    You start the month with 100 seats and remove 40 seats on the 15th.

    | Item                         | Calculation        | Amount   |
    | ---------------------------- | ------------------ | -------- |
    | Base charge                  | 10€ × 60 seats     | 600€     |
    | Update adjustment (Jan 1–15) | 40 × 10€ × 15d/30d | +200€    |
    | **Total**                    |                    | **800€** |

    <Note>
      The adjustment charges for the 40 seats that were used during the first half of the month.
    </Note>
  </Accordion>

  <Accordion title="Pay in full calculation">
    With pay in full billing, seat additions are charged at full price regardless of when they were added, while removals still account for usage during the period.

    **Adding seats (60 → 100 seats)**

    You start the month with 60 seats and add 40 seats on the 15th.

    | Item              | Calculation     | Amount     |
    | ----------------- | --------------- | ---------- |
    | Base charge       | 10€ × 100 seats | 1,000€     |
    | Update adjustment | —               | 0€         |
    | **Total**         |                 | **1,000€** |

    <Note>
      New seats are charged at full price for the entire period, regardless of when they were added.
    </Note>

    **Removing seats (100 → 60 seats)**

    You start the month with 100 seats and remove 40 seats on the 15th.

    | Item              | Calculation    | Amount     |
    | ----------------- | -------------- | ---------- |
    | Base charge       | 10€ × 60 seats | 600€       |
    | Update adjustment | 40 × 10€       | +400€      |
    | **Total**         |                | **1,000€** |

    <Note>
      Removed seats are still charged at full price for the period they were active.
    </Note>
  </Accordion>

  <Accordion title="Do not charge">
    When configured to not charge for updates, no adjustment line items are generated.

    * **Adding seats:** No additional charge (0€)
    * **Removing seats:** No refund or adjustment (0€)
  </Accordion>
</AccordionGroup>

### Start of period billing

When your subscription is configured to bill at the start of the period, you pay upfront based on your current seat count. Adjustments for mid-period changes are applied on the following invoice.

<AccordionGroup>
  <Accordion title="Pro-rata calculation">
    With pro-rata billing, adjustments are calculated proportionally and applied to the next invoice.

    **Adding seats (60 → 100 seats)**

    You start January with 60 seats and add 40 seats on the 15th.

    *Invoice on 1st January (for January period):*

    | Item        | Calculation    | Amount   |
    | ----------- | -------------- | -------- |
    | Base charge | 10€ × 60 seats | 600€     |
    | **Total**   |                | **600€** |

    *Invoice on 1st February (for February period):*

    | Item                          | Calculation        | Amount     |
    | ----------------------------- | ------------------ | ---------- |
    | Base charge                   | 10€ × 100 seats    | 1,000€     |
    | Update adjustment (Jan 15–30) | 40 × 10€ × 15d/30d | +200€      |
    | **Total**                     |                    | **1,200€** |

    <Note>
      **Total for January + February: 1,800€**\
      The February invoice includes the pro-rated charge for the 40 seats added mid-January.
    </Note>

    **Removing seats (100 → 60 seats)**

    You start January with 100 seats and remove 40 seats on the 15th.

    *Invoice on 1st January (for January period):*

    | Item        | Calculation     | Amount     |
    | ----------- | --------------- | ---------- |
    | Base charge | 10€ × 100 seats | 1,000€     |
    | **Total**   |                 | **1,000€** |

    *Invoice on 1st February (for February period):*

    | Item                          | Calculation         | Amount   |
    | ----------------------------- | ------------------- | -------- |
    | Base charge                   | 10€ × 60 seats      | 600€     |
    | Update adjustment (Jan 15–30) | -40 × 10€ × 15d/30d | -200€    |
    | **Total**                     |                     | **400€** |

    <Note>
      **Total for January + February: 1,400€**
      The February invoice includes a credit for the 40 seats removed mid-January.
    </Note>
  </Accordion>

  <Accordion title="Pay in full calculation">
    With pay in full billing, seat changes trigger full-price adjustments on the next invoice.

    **Adding seats (60 → 100 seats)**

    You start January with 60 seats and add 40 seats on the 15th.

    *Invoice on 1st January (for January period):*

    | Item        | Calculation    | Amount   |
    | ----------- | -------------- | -------- |
    | Base charge | 10€ × 60 seats | 600€     |
    | **Total**   |                | **600€** |

    *Invoice on 1st February (for February period):*

    | Item                         | Calculation     | Amount     |
    | ---------------------------- | --------------- | ---------- |
    | Base charge                  | 10€ × 100 seats | 1,000€     |
    | Update adjustment (full Jan) | 40 × 10€        | +400€      |
    | **Total**                    |                 | **1,400€** |

    <Note>
      **Total for January + February: 2,000€**
      The added seats are charged at full price for the previous period.
    </Note>

    **Removing seats (100 → 60 seats)**

    You start January with 100 seats and remove 40 seats on the 15th.

    *Invoice on 1st January (for January period):*

    | Item        | Calculation     | Amount     |
    | ----------- | --------------- | ---------- |
    | Base charge | 10€ × 100 seats | 1,000€     |
    | **Total**   |                 | **1,000€** |

    *Invoice on 1st February (for February period):*

    | Item        | Calculation    | Amount   |
    | ----------- | -------------- | -------- |
    | Base charge | 10€ × 60 seats | 600€     |
    | **Total**   |                | **600€** |

    <Note>
      **Total for January + February: 1,600€**
      A refund is applied for the removed seats from the previous period.
    </Note>
  </Accordion>

  <Accordion title="Do not charge">
    When configured to not charge for updates, no adjustment line items are generated.

    * **Adding seats:** No additional charge (0€)
    * **Removing seats:** No refund or adjustment (0€)
  </Accordion>
</AccordionGroup>

## Explore consumption

In the context of connected seats, consumption refers to the usage of the seat-based product.

You can review this consumption in the dedicated section within the Hyperline platform.

This view provides a comprehensive look at the usage of each seat-based product, allowing for better understanding and management of your billing process.

You can as well review the consumption of a subscription in the subscription timeline.

<Frame>
  <img />
</Frame>

More detailed information can be found in the [Explore usage consumption section](/docs/usage/explore-usage-consumption).


# Contract duration
Source: https://docs.hyperline.co/docs/subscriptions/contracts

Add a contract duration to your subscription

<Note>
  Contract duration replaces the notion of **commitment** that has been deprecated. All commitment periods have been migrated to contract duration with the settings previously set. They are working the same way, but contract duration offers more granularity by adding a contract start date.
</Note>

Contract duration reflects the contractual agreement that links you and your customer. As of now, contract duration is simply set for informational purposes and does not have any impact on billing (except when the subscription has `same as contract start` as start strategy, where the contract start date will dictate the subscription start date).

<Frame>
  <img />
</Frame>

## Set a contract duration during subscription assignment

By default, a subscription does not have set contract duration. It can be added by toggling the option in the contract section.

<Info>
  A default contract duration can be set in a [template](./templates) and be added by default when the template is selected when creating the subscription.
</Info>

<Frame>
  <img />
</Frame>

Contract duration is not linked to the subscription duration. The contract duration has a start and an end date, that can be defined with relative events and absolute dates:

* **Immediately** on the date the subscription will be assigned
* **Checkout completion** on the date the checkout will be completed by the customer
* **Quote signature** only in the context of a quote creation, on the date the quote will be signed
* **Manual start** will allow the contract to be started manually at any time after subscription assignment
* **Custom date** will set the start date in the past or in the future

<Info>
  `Contract start date` can be selected a a subscription start date strategy. Once this is the case, the contract start date will affect the subscription start date and potentially the initial billing date if it is set to `same as subscription start`.
</Info>

<Frame>
  <img />
</Frame>

Contract end date can be set in the following ways:

* **After a relative duration** like 6 months, 1 year, 2 years..
* **Forever** contract will end manually later, or when the subscription ends
* **Custom date** a fixed date in the future

When the contract end is different from forever, the contract can be `automatically renewed after the end of duration` for a relative custom amount.

Once the subscription ends, the associated contract will be marked as finished.

### Contract status

<Frame>
  <img />
</Frame>

Depending on its start and end date, a contract can fall under the following statuses:

* **Inactive** the contract has not already started
* **Active** the contract has started and not ended yet
* **Finished** the contract end date has passed

The contract status is for informational purposes only as of now.

### Contract duration after subscription is assigned

A contract duration can be associated or edited once the subscription has been already assigned by clicking on **update subscription** in the contract section.

There are no restrictions in the possibilities for contract duration edition, except when the contract is active:

* The contract start date cannot be less than today's date at 00:00
* The contract end date cannot be less than today's date at 00:00


# Subscription basic setup
Source: https://docs.hyperline.co/docs/subscriptions/create

Assign subscriptions to customers in Hyperline

Creating subscriptions is a central capability in Hyperline. In this article, we will explore the various options available to assign them to your customers, from simple to more complex needs.

Before starting a subscription, you must [configure the products](../products/overview) you wish to bill and, optionally create [templates](../subscriptions/templates) to streamline the subscription assignment process, using reusable package configurations.

<Note>
  Though products are configured at the account level, you can customize every option at the customer level, allowing you to adjust them according to specific needs on a per-case basis without impacting your overall configuration.
</Note>

## Configure a subscription

Configuring a subscription in Hyperline only takes a few clicks. However, we also provide the flexibility to customize subscriptions on a per-customer basis, offering you greater versatility and agility.

<Steps>
  <Step title="From a customer page, click on actions then Assign new subscription">
    <Frame>
      <img alt="" />
    </Frame>

    You can also create new subscriptions from the subscription list page. In this case, you will have to select the customer.
  </Step>

  <Step title="Optionally, select a pre-configured template">
    You can start a subscription either from a [pre-configured template](./templates) or configure your subscription manually from scratch.

    <Frame>
      <img alt="" />
    </Frame>
  </Step>

  <Step title="Select subscription duration">
    <Frame>
      <img alt="" />
    </Frame>

    **Subscription start**

    * **In the past**, if you want to backport a subscription that has already started but not in Hyperline, or you want to bill a customer in arrears—any past period that's due will be billed.
    * **Immediately**, the default value
    * **In the future**, if you want to schedule a subscription for the future
    * **On checkout completion**, once the checkout will be completed by your customer

    **Subscription alignment**

    Subscriptions follow a predictable renewal pattern based on their start date:

    * If a subscription begins at the standard start of a billing period (e.g., the 1st of the month for monthly plans or the 1st of the year for annual plans), it aligns automatically, and each new period starts on the same fixed date.
    * If a subscription starts on any other day, it renews on the same calendar day in the next period (e.g., a subscription starting on March 15th renews on April 15th for a monthly plan).
  </Step>

  <Step title="Manage contract configuration">
    <Frame>
      <img alt="" />
    </Frame>

    In the contract configuration, we allow you to configure a **contract duration** by activating the toggle.

    <Info>
      Contract duration replaces the notion of **commitment** that has been deprecated. More information [here](../subscriptions/contracts)
    </Info>
  </Step>

  <Step title="Add products to the subscription">
    When adding products outside of a template, after selecting the product, you will be presented with the list of prices that are set in your product catalog. It's divided in a few sections:

    <Frame>
      <img alt="" />
    </Frame>

    * **Suggested:** will list the best pricing according to various parameter of the subscription: The customer's country, their currency, the commitment duration.
    * **Others:** will list the rest of the prices available for the product.
    * **Manual configuration:**  If no matches are found or you don't find the right price, you can select "Manual configuration" and you can get to the next step where you will be able to enter the price and frequency by yourself.

    <Frame>
      <img alt="" />
    </Frame>

    Once the pricing configuration is selected, you can edit the product details. When editing a product configuration, it **will not impact your catalog** and only have effect on the subscription you're currently creating. This gives you the flexibility to set customer-specific pricing.

    <Frame>
      <img alt="" />
    </Frame>

    You can adjust the quantity directly from the main subscription view, making it easy to customize a subscription especially when starting from a pre-configured template.
  </Step>

  <Step title="Optionally, add coupons">
    You also have the ability to assign [coupons](../coupons/overview) to your subscription. These coupons can be a fixed amount in the customers' currency, or a percentage of the product price. They can apply to specific or all products.

    <Frame>
      <img alt="" />
    </Frame>

    Once you selected a coupon, you will be able to select:

    * The **application date**: choose wether the coupon will be applied once, forever or for a custom period (referring to the period during which invoices will be generated)
    * The **products it will be applied on** (at least one product must be selected)

    <Frame>
      <img alt="" />
    </Frame>
  </Step>

  <Step title="Optionally, add a free trial">
    <Frame>
      <img alt="" />
    </Frame>

    Adding a free trial allows you to start a subscription without charging the customer until a specified period has passed. In Hyperline, a free trial **creates a new phase** that duplicates the first phase, but with all products set to free.

    <Note>
      To add a free trial, the first phase must include at least one product.
    </Note>

    <Frame>
      <img alt="" />
    </Frame>

    The free trial is set to 14 days by default. It can be ended After a **custom duration** like 14 days or 1 month, at a **fixed date** or with a **manual end**. The free trial can be terminated earlier on with `mark phase as finished`.

    <Frame>
      <img alt="" />
    </Frame>

    The free trial details will appear on the checkout page if the subscription is configured to start after checkout completion.
  </Step>

  <Step title="Advanced settings">
    <Frame>
      <img alt="" />
    </Frame>

    * **Initial billing date**

    The initial billing date is when the billing period will start. It defaults to the subscription's start date, as set in the `subscription duration` selector. If the subscription starts on a specific date, the billing date can be set to a custom day (which is always after the subscription start date).

    * **Align billing period to the first day of the next  cycle**

    Toggling the option `on` will make sure that the next billing period is aligned on the first day of the next billing cycle. You can configure this option to be toggled on by default under Settings > Subscriptions.

    For example, the subscription will charge the first billing period from the start date (e.g., January 14, 2025) until the end of the current cycle (e.g., January 31, 2025, when the product is billed every month). From the next cycle onward, billing will follow the regular interval (e.g., monthly, from February 1, 2025, to February 28, 2025), ensuring alignment with standard billing schedule.
  </Step>

  <Step title="Manage invoicing settings">
    <Frame>
      <img alt="" />
    </Frame>

    **Purchase order**

    Add a text element that will be present on the header of every invoice emitted by this subscription

    **Generate draft invoices**

    The draft invoices feature allows you to review an invoice before it's sent. It's handy if you have to double-check what's sent to your customer, or when you're first trying out the platform. When an invoice is generated, it will be set as a draft that you can edit, finalize and then send to your customer.

    **Generate documents instead of invoices**

    When Hyperline generates documents instead of invoices,the documents have no legal value compared to invoices and can be used for reporting. You can chose to add VAT to the document or not and set a custom name for the document.

    **Do not charge subscription**

    The invoices will be created and the invoice will be marked as paid, however, the platform won't charge for the invoices. It's handy for adding subscriptions to your reporting when payment is handled elsewhere.
  </Step>
</Steps>

## Subscription payment

After clicking on the next button **Payment settings**, you'll need to configure how you want the subscription to start and your customer to pay it. You can also configure invoicing options as an optional step.

<Frame>
  <img alt="" />
</Frame>

#### Payment methods

On this section, you are shown the default payment method (the one that will be used for charging the invoices), and the allowed payment methods (the ones the customer can add during checkout and on its portal).

You can edit the customer's default payment method and toggle on or off the allowed ones. These changes will be applied on the customer level.

<Frame>
  <img alt="" />
</Frame>

#### Checkout session

Hyperline provides a hosted checkout page for your customers, allowing them to **enter their billing details** (contact information, address) and **add the payment method** they wish to use for recurring subscription payments.

This page is for **single use** and is provided at the beginning of the subscription process to allow your customer to **complete the act of subscribing** to your service.

<Info>
  The use of this page is optional, and can be disabled by toggling off **Generate checkout session** in the global settings under the Subcriptions section.
</Info>

<Frame>
  <img alt="" />
</Frame>

Additionally, we provide you a way to add an email address so Hyperline can **automatically send the related checkout page link** to your customer, without any action from your side.

#### Activation

The subscription activation is now managed within the previous step, now being aligned with the subscription start strategy (quote signature, checkout completion, manually or at a said date).

#### Assign the subscription

When everything is set and ready to go, you can click on **Assign subscription**. If the customer is going to be charged immediately, you will be reminded with a message that will prevent you from charging unintentionally.

***

# Using the API

If you want a deeper technical integration to start subscriptions with no manual action in the product you can use the [create subscription endpoint](../../api-reference/endpoints/subscriptions/create-subscription).

```
POST /v2/subscriptions
```

Additionally, you can retrieve the subscription's details using the [get subscription endpoint](../../api-reference/endpoints/subscriptions/get-subscription), or list all of them using the [list subscriptions endpoint](../../api-reference/endpoints/subscriptions/list-subscriptions).

### Create a subscription from a template

In this example, we create a new subscription from the template `subt_7gdusOkqr5L0B8` for the customer `cus_3PYD5R2q5NFK5E`.

```sh theme={null}
curl --request POST \
  --url https://api.hyperline.co/v2/subscriptions \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{
    "customer_id": "cus_3PYD5R2q5NFK5E",
    "template_id": "subt_7gdusOkqr5L0B8"
  }'
```

### Create a subscription from a list of products

In this example, we create a new subscription with two products paid every month for the customer `cus_3PYD5R2q5NFK5E`, with a starting date on December 12, 2025 and activated automatically at the start date. The product prices will be automatically determined based on the prices configured in the product catalog for the corresponding currency, interval, etc.

```sh theme={null}
curl --request POST \
  --url https://api.hyperline.co/v2/subscriptions \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{
    "customer_id": "cus_3PYD5R2q5NFK5E",
    "starts_at": "2025-12-20T00:00:00Z",
    "activation_strategy": "start_date",
    "payment_method_strategy": "current",
    "products": [
      {
        "id": "itm_4vea8Gj0a5HZr9",
        "payment_interval": { "period": "months" },
      },
      {
        "id": "itm_vBBCZSTR6NzzuL",
        "payment_interval": { "period": "months" },
        "count": 2,
      },
    ]
  }'
```

Here, product `itm_4vea8Gj0a5HZr9` is a **fee** product and `itm_vBBCZSTR6NzzuL` a **seat** one with 2 items applied.

### Override prices

When creating a subscription, you can override the price for a specific product with a custom amount. Note that this operation is only allowed for `flat_fee` products.

If we take back our previous example and adjust it:

```sh theme={null}
curl --request POST \
  --url https://api.hyperline.co/v2/subscriptions \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{
    "customer_id": "cus_3PYD5R2q5NFK5E",
    "starts_at": "2023-12-20T00:00:00Z",
    "activation_strategy": "start_date",
    "payment_method_strategy": "current",
    "products": [
      {
        "id": "itm_4vea8Gj0a5HZr9", # flat_fee product
        "payment_interval": { "period": "months" },
        "price": { type: "fee", amount: 1234 }, # override
      },
      {
        "id": "itm_vBBCZSTR6NzzuL",
        "payment_interval": { "period": "months" },
        "count": 2,
      },
    ]
  }'
```


# Subscription exports
Source: https://docs.hyperline.co/docs/subscriptions/exports

Learn how to export your subscriptions

If you wish to export your subscription data for external analysis, Hyperline provides you with built-in file export within the Subscriptions section.

## Export flow

<Steps>
  <Step title="Navigate to the Subscriptions page" />

  <Step title="Click on the 'Export subscriptions' button">
    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Download the CSV file">
    <Frame>
      <img />
    </Frame>

    After clicking the export button, your subscription data will be compiled into a CSV file. Download the file to access a complete export, including subscription details, associated customer, estimated ARR, next payment, and more.
  </Step>
</Steps>


# Manage a subscription
Source: https://docs.hyperline.co/docs/subscriptions/manage

Manage a subscription lifecycle, pause or cancel it

## Activate a pending subscription

If you want to activate a subscription from a `pending` status (e.g., if **manually**, **after checkout**, or **after quote signature** activation strategies were used during assignment), you can:

<Steps>
  <Step title="On the Subscriptions tab, click on Actions then Activate subscription">
    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Click on Activate subscription to confirm">
    If the subscription's **start date is today or is already exceeded**, the subscription will switch to an active state (with a `Live` tag), and products that need to be billed at the start of the period will be charged immediately.

    If the **start date is in the future**, the subscription will switch to a `Starts on ...` state, signifying that the subscription is now active but hasn't started yet. The products will begin to be charged on the starting date.
  </Step>

  <Step title="The subscription status changed and now indicates `Live` or `Starts on ...`">
    <Frame>
      <img />
    </Frame>
  </Step>
</Steps>

## Pause payment collection

You can pause a subscription if you want to stop payment collection without cancelling the subscription:

<Steps>
  <Step title="On the Subscriptions tab, click on Actions then Pause payment collection">
    <Frame>
      <img />
    </Frame>

    The subscription is not charged while paused. You can reactivate it anytime (instantly or later).
  </Step>

  <Step title="Click on Pause payment collection to confirm">
    <Frame>
      <img />
    </Frame>

    When pausing the payment collection, you can optionally select a date when the subscription will automatically restart.
  </Step>

  <Step title="The subscription status changed and now indicates Payment collection paused">
    <Frame>
      <img />
    </Frame>
  </Step>
</Steps>

## Reactivate a paused subscription

Click on **Actions** then **Reactivate payment collection**. Upon reactivation, the customer **will not be billed** for any past period that was paused and is due.

## Cancel subscription

If a customer wishes to stop their subscription or if you need to make changes to their subscription that can't be done through the update subscription option, you can cancel the subscription.

<Steps>
  <Step title="On the subscription, click on Actions then Cancel subscription">
    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Choose when you want to cancel your subscription">
    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Choose between the different methods">
    <Frame>
      <img />
    </Frame>

    * **Refund last invoice:** Refunds the total of the last settled invoice to your customer, if available.
    * **Refund custom amount:** Displays a field for entering a custom refund amount to your customer.
    * **Refund pro rata:** Refunds a pro-rata amount based on customer usage so far, with a breakdown showing the products and respective balances.
    * **Do not refund:** Cancels the subscription without issuing a refund to your customer.

    <Note>
      When canceling a subscription before billing, for instance, the products within the subscription are billed at month-end ("end of period") and the cancellation is initiated mid-month you'll have the option to charge the customer instead. The selection choices will stay consistent, with the exception of the 'last invoice' option, which will be adjusted to reflect the estimated amount for the upcoming invoice.
    </Note>
  </Step>

  <Step title="Check that everything looks good before canceling">
    <Frame>
      <img />
    </Frame>
  </Step>
</Steps>

<Note>
  A credit note will be issued and visible in the Invoices page of this
  customer. Its category will be `Refund` with an item "Refund for invoice X".

  <Frame>
    <img />
  </Frame>
</Note>

## Generate future invoices

Hyperline allows you to generate subscription invoices in advance. To do so, go to Subscription > Generate future invoices, then select the date up to which you want invoices to be issued. The subscription will be advanced to that date, and all corresponding invoices will be generated and sent immediately.

Depending on the payment method:

* Invoices will be **charged automatically** (credit card, direct debit)
* Invoices will be marked as **to pay** (bank transfers, outside of Hyperline)

  <Frame>
    <img />
  </Frame>

## Viewing past subscription history

In order to provide enhanced transparency regarding subscription activities, you have now access to your past subscription history. This feature is particularly useful for tracking changes and cancellations of subscriptions that are no longer active.

Upon navigating to a customer's subscriptions page, you will find a section titled 'Past subscriptions'.

<Frame>
  <img />
</Frame>

Additionally, you can choose to archive a subscription by using the 'Delete subscription' action. The subscription will then no longer be displayed in the history list.

***

## Using the API

You can also decide to manage subscriptions using the Hyperline API. Visit our API reference documentation for more details.

* [Create subscription update endpoint](../../api-reference/endpoints/subscriptions/create-subscription-update)
* [Cancel subscription endpoint](../../api-reference/endpoints/subscriptions/cancel-subscription)


# How do subscriptions work?
Source: https://docs.hyperline.co/docs/subscriptions/overview

Overview of the subscription concept

In Hyperline, the subscription model represents a contract—a sold configuration of products and their prices, with a set of terms and optionally pre-configured future changes—between you and a customer.

Subscriptions can be created via the customer page in the UI by a Hyperline user, the CRM, or orchestrated via the API.

## Subscriptions lifecycle

A customer can have one or multiple subscriptions running at the same time. These subscriptions can be active, scheduled to start in the future, or started and scheduled to be cancelled. Our flexible subscription model makes it easy to configure multiple products with different options and renewal logic, as well as multiple phases (scheduled changes), all combined inside a unique contract.

Hyperline provides the ability to set a commitment period, which may differ from the billing interval of the products it encompasses. Furthermore, the billing intervals can also vary between different products.

<Card title="Example 💡">
  Depict intricate scenarios, such as a situation where a customer subscribes annually (annual commitment) but pays for a product based on monthly usage, along with an add-on with a fixed price paid on a quarterly basis.
</Card>

When a subscription is created, its default status is `pending` and it can be activated:

* automatically at the scheduled start date
* when a customer signs its associated [quote](../quotes/overview)
* when a new customer completes its associated [checkout](../subscriptions/checkout-page)
* manually in the interface
* using the API

Once a subscription is active, it will be shown with a `live` green tag.

<Frame>
  <img />
</Frame>

A subscription **will automatically be invoiced** following the schedule described below once it's active.

If you need to pause invoicing, you can pause the subscription directly in the interface using the pause subscription option.

For more details on how to manage your subscriptions please see [this page](../subscriptions/manage).

## Subscription status

Here is a description of each subscription status:

* `pending` The subscription has been created and won't be charged until it is activated using one of the options described above.
* `active` The subscription is running and will be invoiced at the next payment date.
* `cancelled` The subscription has been canceled from an active state.
* `voided` The subscription has been voided directly from the pending state without ever being activated.
* `paused` The subscription's invoicing is paused.
* `errored` We attempted 4 times (3 retries) and failed to charge a subscription's invoice, see [Handling payment errors](../payments/payment-errors). Here, we consider the subscription as inactive (as the customer failed to pay you) meaning that we won't invoice the customer in the future nor collect payment. You can choose to reactivate it manually.

## When is a subscription billed?

Hyperline lets you decide if each product is billed at the start or at the end of the billing period independently. Usage-based products will always be billed at the end of the period, depending on the final consumption.

<Card title="Example 💡">
  Create a yearly subscription with a flat fee billed at the start of the period, and add-ons billed at the end of each quarter.
</Card>

#### Products charged only once

You can assign products billed only once. This is useful for charging implementation or onboarding fees. You can also choose to bill these products at the start or end of the period. When billed, they will be detached from future invoicing.

#### Subscriptions with start and end of period products

You can assign products that are charged at the beginning of the period for one, and at the end of the period for the other with the same billing period (i.e. monthly). These products will be grouped within the same invoice.

<Card title="Example 💡">
  My subscription has a product "Platform Access" billed at the start of period, and a product "API Calls" billed at the end of period. Both products are billed monthly, and grouped within the same invoice. Example for an invoice generated on September 1st:

  * Platform Fee's billing period will be September 1st > September 30th (in advance)
  * API Calls's billing period will be August 1st > August 31st (in arrears)
  * The global billing period of the invoice will span over two months (August 1st > September 30th).
</Card>


# Subscription phases
Source: https://docs.hyperline.co/docs/subscriptions/phases

Create subscriptions with planned ramp-ups

Phases are a concept that splits subscriptions into multiple sections, allowing granular-level deal customization. Just like subscriptions, phases have a start and end date, and contain products and coupons. Invoice upfront fees, create ramp-up deals, and evolutionary contracts within the same subscription, automatically or manually changing from one phase to another.

<Frame>
  <img />
</Frame>

Let's take the example above. With phases, you can now charge your customer a **setup fee** of 1000.00 € automatically once they sign their quote, and manually start their **recurring fee** of 20 licenses at 20.00 €/license/month that will increase automatically to 40 licenses at 25.00 €/license/month after one year.

### Add phase

To add phases to your subscription you can:

* **Create empty phase** to add a new phase and start from scratch.
* **Duplicate phase** to duplicate the content (products, coupons).

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  <img />
</Frame>

For every phase other than the first one, its start strategy is necessarily `previous phase end`. When adding a new phase, if the previous phase end strategy is set to `forever`, it will automatically be changed to `manual end` and the last phase end strategy will be set to `forever`.

<Note>
  By setting the end of the subscription on a fixed date, the new phase will start the next day.
</Note>

You can also add phases to live subscriptions through [update subscription](./manage#generate-future-invoices).

### Phase transition

Phases will transition automatically once the phase end strategy is reached (date, duration, manually). There are two types of transitions:

* **Direct**, where the new phase will be charged according to its configuration, without taking into account the previous phase balance. New billing intervals for every product will start on the day the phase transitions.

<Card title="Direct transition example 💡">
  My current phase contains 10 licenses costing 100€ monthly, current cycle from September 1st to September 30st. If I decide to transition to a new phase on September 15th, containing 20 licenses costing 200€ monthly, on September 15th, a new invoice of 200€ will be issued. New billing interval will be September 15th to October 15th.
</Card>

* **Pro-rata**, where an adjustment invoice will be generated, containing the balance owed or due from the previous phase, and what is owed for the next phase base on the invoicing schedule of the products. If the new phase contains the same products with the same billing interval (i.e. monthly, yearly) the billing interval will be preserved and all products with the same billing interval will be aligned to it as well.

<Card title="Pro-rata transition example 💡">
  My current phase contains 10 licenses costing 100€ monthly, current cycle from September 1st to September 30st. If I decide to transition to a new phase on September 15th, containing 20 licenses costing 200€ monthly, on September 15th, a new invoice of 50€ \_(new phase due amount = 200\*(15/30) = 100€)-(previous phase surplus = 100\*(15/30) = 50€) will be emitted. Billing interval will remain September 1st to September 30th, and be kept for October 1st to October 31st, and so on.
</Card>

### Update products and coupons

Products and coupons can be added, removed and updated during the current phase following the same pattern as subscriptions without phases.

For future phases, products and coupons are added, removed and updated immediately.

### Update phase start and end strategy

For current phases, the phase end strategy can be updated for any date or duration later than the current time.

For future phases, the phase end date cannot be set before the end date of the previous phase.

### Transition to next phase

When there is a next phase, the current phase can be transitioned manually with immediate effect.

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  <img />
</Frame>


# Subscription templates
Source: https://docs.hyperline.co/docs/subscriptions/templates

Streamline your subscription assignment process

When assigning new subscriptions to your customers, Hyperline offers a powerful way to create pre-configured and reusable templates. Subscription templates support all configuration options and parameters available when creating subscriptions.

By selecting a template during the subscription assignment flow, the form will automatically be filled with all configurations from the selected template. All details inherited from the template can still be customized in the final customer subscription without affecting the original template, typically configured by an admin.

<Note>
  Subscription templates are the evolution of plans. They are more powerful, flexible, and future-proof.

  **Plans are deprecated and will be removed in summer 2026.**

  We recommend using subscription templates instead of plans to benefit from the latest features and improvements.

  Hyperline does not provide automatic migration from plans to templates, since templates offer significantly more flexibility and capabilities. However, we can assist in assigning template IDs to existing subscriptions to ensure continuity in tracking.
</Note>

## Configuration

Templates have a name (which becomes the subscription name when assigned, though it can be overridden during creation) and an optional internal description.

They can include multiple subscription configurations — each with a currency and, optionally, a country for which it is eligible. If no specific country is defined, the configuration applies to all countries.
Each subscription configuration supports all the same options as a standard subscription form, including contract settings, invoicing preferences, products/coupons, multi-phase setups, ...

By adding multiple configurations to the same template, you can pre-configure variations by currency or market while keeping them under a single template. Hyperline also provides a one-click action to duplicate configurations, saving time when creating similar setups for another currency.

You cannot create duplicate configurations within a single template for the same currency/country pair. If needed, we recommend creating separate templates.

### Price inheritance

When configuring a template, product prices from the catalog are suggested and instantiated within that template.

If product catalog prices are later updated, template prices will **not** automatically change. This prevents unintended modifications and ensures stability for legacy offers. You can still update template prices manually if desired.

## Subscription assignment

When assigning a new subscription to a customer, only templates matching the customer’s currency and country will be suggested.

If multiple configurations match, the most specific one will be selected automatically.

For example, a template has three configurations:

1. EUR — eligible for all countries
2. EUR — eligible for France
3. GBP — eligible for the UK

If this template is selected for a French customer using EUR, configuration **2 (EUR/France)** will be applied, even though configuration 1 also matches.

## Quote templates

Subscription templates can also be used in quote templates. This enables quotes with fully pre-filled subscription configurations, reducing manual work, minimizing errors, and promoting internal standardization.

## Updating templates

When updating a subscription template (currency, country, or configuration), existing subscriptions linked to it will **not** be automatically updated.

This allows you to evolve offers without affecting active subscriptions. Existing subscriptions can still be updated manually using the [subscription update flows](./update), independently of the template.


# Update subscription
Source: https://docs.hyperline.co/docs/subscriptions/update

Make changes to a subscription configuration, products, and phases

Subscriptions can be edited from the subscription details page.

<Frame>
  <img alt="" />
</Frame>

There are two types of updates:

* **Global update** where you can update the whole subscription directly
* **Local update** where you can update a single part of the subscription (product price, contract configuration...)

<Note>
  Updating a subscription is not available for subscriptions that are in a future state after [generating future invoices](./manage#generate-future-invoices) or that are pending a [subscription update with a quote](../quotes/subscription-update). For cancelled, voided, or archived subscriptions, only simple fields (contract value, estimated ARR, CRM opportunity ID, and shipping details display) can be updated.
</Note>

## Global update

Subscription can be updated by clicking on `update subscription` in the subscription action dropdown. You will be presented by the following options:

### Simple update

When selecting this option, the subscription will be updated immediately, the billing intervals will be conserved and no pro-rated invoice will be generated.

<Info>
  This is recommended updating product information or adding, removing or updating a product or coupon without impacting the current billing period.
</Info>

### Advanced update

When selecting this option, you will enter a multi-step process to configure exactly when and how the update should be applied, as well as manage the transition invoice precisely :

<Steps>
  <Step title="Choose when to apply the update">
    Select when the subscription update should take effect:

    * **Next renewal** — The update is applied when the current billing cycle ends
    * **Immediately** — The update is applied right away
    * **Scheduled date** — The update is applied at a specific date in the future

    <Frame>
      <img alt="" />
    </Frame>
  </Step>

  <Step title="Choose the update source">
    Decide how you want to configure the updated subscription:

    * **Update current subscription** — Modify the existing subscription configuration directly
    * **Update to a template or a plan** — Reset the subscription configuration using a pre-defined template or plan as a starting point, that can be further customized if needed

    <Frame>
      <img alt="" />
    </Frame>
  </Step>

  <Step title="Configure transition options">
    Define how the billing cycle and invoicing should be handled during the transition:

    **Billing cycle alignment**

    * **Keep current period** — The subscription continues with its existing billing dates
    * **Start new period** — The subscription billing dates are reset to start a fresh cycle from the update date

    **Transition invoice**

    * **Waive transition invoice** — No transition invoice will be issued
    * **Generate transition invoice** — A transition invoice will be issued to settle the current billing period before the update takes effect

    <Note>
      The **Generate transition invoice** option is not available when the subscription has products billing in a future period (for example, after using [generate future invoices](./manage#generate-future-invoices)). You can still proceed with the update by waiving the transition invoice.
    </Note>

    <Frame>
      <img alt="" />
    </Frame>

    <Tip>
      At this step, you can preview both the **transition invoice** (settling the period before the update) and the **following invoice** (the first invoice after the update) to understand the financial impact before confirming.
    </Tip>
  </Step>
</Steps>

### Scheduled updates

A subscription with a scheduled update cannot be updated until the scheduled update is applied or cancelled. However, you can manage the scheduled update through the subscription dropdown:

* **Revise update** — Edit the scheduled update configuration
* **Cancel** — Cancel the scheduled update entirely, allowing the subscription to be updated again

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  <img alt="" />
</Frame>

### Subscription versions

Previous subscription versions, as well as scheduled updates, can be accessed through the versions tab.

<Frame>
  <img alt="" />
</Frame>

***

## Local update

If you do not wish to update the entire subscription at once, but rather just a single part, you can proceed with a local update.

### Duration

The subscription or phase end date can be edited to end at a later or closer date with the following options:

* Forever
* After a custom relative duration
* At a specific date

<Frame>
  <img alt="" />
</Frame>

<Note>
  The end of the phase or subscription cannot be set before the end of the current billing period of its products. In order to do that, you need to [cancel the subscription](./manage#cancel-subscription).
</Note>

If the subscription has not started yet, the start date can be edited too.

### Products

Products that currently belong to a subscription can have their price and quantity edited, and they can be added or removed freely.

#### Update product price

Prices can be edited immediately by clicking on the product `...` then `update price`. Their price will be updated immediately, with an impact on the next invoice.

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  <img alt="" />
</Frame>

#### Update product quantity

Quantity can be edited (except for usage-based and connected seats) by clicking on the product `...` then `update quantity`. The update can be scheduled immediately or on the next invoice, and charged/refunded at a pro-rata, for full price or with no charge/refund.

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  <img alt="" />
</Frame>

#### Add product

Products can be added directly to a live subscription by clicking on `add product`. Product will be able to be added with an existing price configuration or manually configured. They will be added immediately to the subscription, and can be charged full price, pro-rata or not charged, immediately or on the next invoice.

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  <img alt="" />
</Frame>

#### Remove product

Products can be removed from the subscription immediately by clicking on the product `...` then `remove product`. Depending on the product balance, they can be charged or refunded, at a pro-rata or full price or without payment, immediately or with the next invoice.

<Frame>
  <img alt="" />
</Frame>

### Coupons

Coupons can be added or removed freely from the subscription, with immediate effect.

#### Add coupon

Coupons can be added directly to a live subscription by clicking on `add coupon`. You will then be able to configure the coupon name, application, discount type and products to which it is applied.

<Frame>
  <img alt="" />
</Frame>

<Note>
  When adding a coupon with a duration (e.g., 6 months) during a subscription update or transition, the coupon's expiration date is automatically calculated from the transition date. This ensures the coupon applies for the correct duration starting from when the update takes effect.
</Note>

#### Remove coupon

Coupons can be removed from the subscription immediately by clicking on the coupon `...` then `remove coupon`.

<Frame>
  <img alt="" />
</Frame>

### Contract

Contract can be attached, edited or removed from the subscription at any time.

<Frame>
  <img alt="" />
</Frame>

### Invoicing

Invoicing configuration such as the purchase order displayed on every invoice, draft invoices generation and document type can be edited at any time, with an impact on the invoices emitted after the update.

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  <img alt="" />
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# Aggregators
Source: https://docs.hyperline.co/docs/usage/aggregators

Configure aggregators to transform raw events into billable metrics

Aggregators are the bridge between your raw usage events and your billable products. They define **how** event data is transformed into a single metric that drives billing — whether that's counting occurrences or summing a numeric property.

Aggregators are managed independently in **Usage > Aggregators** and can be linked to multiple products.

## Operations

An aggregator uses one of two operations to compute a billable metric from your events:

### Count

Counts the number of matching events. Use this when you bill based on the number of occurrences (e.g., API calls, logins, transactions).

### Sum

Sums the value of a specific numeric property across matching events. Use this when you bill based on a cumulative measure (e.g., data transferred in GB, compute hours consumed).

When using **Sum**, you must specify which event property to aggregate.

## Configuration

When creating an aggregator, you configure the following:

* **Name**: A descriptive label for the aggregator
* **Event type**: The type of event to aggregate (e.g., `api_calls`, `storage`, `users`)
* **Operation**: Count or Sum (and the target property for Sum)
* **Unit name**: The label displayed alongside aggregated values (e.g. `API calls`, `GB`, `seats`). Surfaces on usage charts, prices, invoices, and the customer portal.
* **Filters**: Optional conditions to narrow which events are included. Filters support AND/OR logic with operators like `equals`, `in`, `gte`, `lt`, etc.
* **Exposed event keys**: Event fields to surface in the UI for transparency and debugging
* **Allow negative values**: Whether the aggregated result can go below zero

<Note>
  The unit name is configured on the aggregator itself. It used to live on each product; products linked to an aggregator now inherit its unit name automatically.
</Note>

### Default aggregation interval

You can set a **default aggregation interval** on an aggregator by specifying a count and a period (days, weeks, months, or years). This default is used as a reference interval when displaying usage data and computing current aggregated values on the [customer Usage tab](./customer-usage).

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## Aggregator filters

Aggregator filters let you define **named filter sets** on an aggregator. Each filter combines conditions using AND/OR logic on event properties (e.g., `region equals "eu"`, `plan in ["pro", "enterprise"]`).

Filters serve two purposes:

* **Billing**: different prices can apply based on which filter an event matches (see [price metering filters](#price-metering-filters))
* **Usage visualization**: on the [customer Usage tab](./customer-usage), each filter is displayed as a separate line on the usage chart with its own color and legend entry

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  <img />
</Frame>

A filter can only be deleted if it is not referenced by any product price.

## Thresholds

Thresholds let you define **alert conditions** on an aggregator. Each threshold specifies:

* **Name** (optional): A descriptive label for the threshold
* **Operator**: Greater than or equal to (`>=`) or less than or equal to (`<=`)
* **Value**: The numeric threshold value

When a customer's aggregated usage crosses a threshold, Hyperline can notify you via [webhooks](../../api-reference/docs/webhooks) (`aggregator.threshold_crossed` event) or [Slack notifications](../../integrations/slack).

On the [customer Usage tab](./customer-usage), thresholds are displayed as dashed horizontal reference lines on the usage chart, with the operator and value shown as labels.

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  <img />
</Frame>

## Which products use aggregators?

Not all product types require an aggregator. Here's when you need one:

| Product type       | Aggregator required? | Allowed operations |
| ------------------ | -------------------- | ------------------ |
| **Fee**            | No                   | —                  |
| **Seat**           | No                   | —                  |
| **Connected seat** | Yes                  | Count only         |
| **Usage**          | Yes                  | Count, Sum         |
| **Credit**         | Yes                  | Count, Sum         |

<Note>
  A seat product becomes a [connected seat](/docs/subscriptions/connected-seats) product when an aggregator is selected.
</Note>

## Managing aggregators

Navigate to **Usage > Aggregators** to create, edit, and delete aggregators.

### Create an aggregator

Click **New aggregator**, configure the operation, event type, and optional filters, then save.

### Edit an aggregator

Click on an existing aggregator to update its configuration. The detail page also shows which products are currently linked to this aggregator.

### Delete an aggregator

An aggregator can only be deleted if no products are linked to it.

## Linking an aggregator to a product

When creating or editing a usage-based, credit, or connected seat product, you select an existing aggregator from a dropdown instead of configuring metering inline.

* **Usage products**: select any aggregator (count or sum)
* **Credit products**: select any aggregator (count or sum)
* **Seat products**: select a count aggregator (only when connected seats are enabled)

For more details on product configuration, see [Products & prices](/docs/products/overview).

## Price metering filters

For usage-based products, you can further refine billing by adding **metering filters at the price level**. This allows different prices for the same product based on specific event properties (e.g., region, instance type).

Learn more in the [usage-based product documentation](/docs/products/overview#metering-configuration).


# Connect with BigQuery
Source: https://docs.hyperline.co/docs/usage/bigquery

Pull data automatically from your BigQuery project

This guide is specific to setting-up a dataloader with [Google BigQuery](https://cloud.google.com/bigquery), to learn more about data loaders in general, you can read our [general article](./usage-data-with-connectors).

## Authorizations

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  <img />
</Frame>

To setup our BigQuery connector, you'll need to configure a Service Account with the right permissions. To do so, you can follow these steps:

1. Go to the Google Cloud Console for the project containing your database and navigate to the [IAM & Admin](https://console.cloud.google.com/iam-admin) tab.
2. Click "Create Service Account", enter a name and description for the service account, then click "Create".
3. Assign the following roles to the service account  **BigQuery Data Viewer** and **BigQuery Job User**, then click "Continue" and "Done".
4. Find the newly created service account in the list, click on the service account, go to the "Keys" tab, then click "Add Key" and choose "Create new key.", choose JSON and click Create.

## Load your data

To get start, just go to the [data loaders page](https://app.hyperline.co/app/events/loaders) in Hyperline, create a new Connection and select "Google BigQuery" in the dropdown list.

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  <img />
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Copy and paste the content of the JSON key file in the correct box, choose a name and then save the connection.

When creating or updating a connection, Hyperline always performs a ping test to check the database is accessible, so if it's save, it's all good.


# Customer usage
Source: https://docs.hyperline.co/docs/usage/customer-usage

Monitor real-time aggregator usage per customer with charts, filters, and event exploration

The **Usage** tab on a customer page gives you a real-time overview of all aggregator-based consumption for that customer. It automatically surfaces aggregators from running subscriptions that include usage-based products.

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  <img />
</Frame>

## Aggregator cards

Each aggregator is displayed as a card showing:

* **Aggregator name** and linked subscription (if any)
* **Current aggregated value** for the active metering period
* **Area chart** of the aggregated value evolution over time (last 6 months by default)
* **Threshold lines** displayed as dashed horizontal references on the chart, with the operator and value as labels (see [thresholds](./aggregators#thresholds))

### Filters on charts

When an aggregator has [aggregator filters](./aggregators#aggregator-filters) defined, the chart displays **one line per filter** with a distinct color. A legend below the chart identifies each filter by name.

### Card display logic

The Usage tab handles different scenarios to avoid duplicated cards:

| Scenario                                   | Display                                                      |
| ------------------------------------------ | ------------------------------------------------------------ |
| Aggregator from a subscription             | Current value + subscription's metering period               |
| Custom aggregator + 1 subscription         | Current value + that subscription's metering period          |
| Custom aggregator + multiple subscriptions | One card per subscription, each with its own metering period |
| Custom aggregator + no subscription        | Aggregated value for the last month                          |

## Period range and grouping

Use the date range picker at the top of the Usage tab to select a custom period. You can also choose how data is grouped:

| Group by    | Best for                                                                 |
| ----------- | ------------------------------------------------------------------------ |
| **Monthly** | Long-term trends (presets: last 3/6/12 months, current/past year)        |
| **Daily**   | Weekly or monthly analysis (presets: this/last week, current/past month) |
| **Hourly**  | Intraday monitoring (presets: today, yesterday, this/last week)          |

Each aggregator card updates to show the aggregated value for the selected period, and charts are filtered accordingly.

Numbers in cards and tooltips use a compact format (e.g. `1.2K` instead of `1,200`).

## Sorting

You can sort aggregator cards by:

* **Name** (ascending or descending)
* **Current value** (ascending or descending)

## Explore consumption

Click **Explore** on any aggregator card to open a side panel with the underlying events. The selected date range and grouping are forwarded to the panel.

The exploration panel provides:

* **Event list** filtered on the aggregator's event key, with timestamps and values
* **Search** to find specific events
* **Date range filter** to narrow the time window
* **Filter selector** to view events matching a specific aggregator filter
* **Pagination** for browsing through large event sets

From the card's dropdown menu, you can also navigate directly to the aggregator detail page or the linked subscription.

## Related

* [Global usage](./global-usage) — same charts aggregated across all customers, with a per-customer ranking drill-down
* [Aggregators](./aggregators) — define how raw events become a billable metric


# Explore your data usage
Source: https://docs.hyperline.co/docs/usage/explore-usage-consumption

Exploring your data usage to understand how your customers are consuming your products

In the Hyperline platform, an event is a specific action or occurrence that can be tracked and measured.
You can explore it in the **Events** section or retrieve events programmatically via the [API](../../api-reference/endpoints/billable-events/get-events).
This view is global and will show all the events that are being tracked.

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However, for each subscription and invoice, you can explore a more detailed view of the events.

## Explore usage data

You will be able to view the product's consumption along with the amount billed for each event.

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  <img />
</Frame>

In order to do so, an action **Explore consumption** is available on different levels:

### Open data consumption on subscription

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</Frame>

### Explore invoice consumption

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</Frame>

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### Explore consumption on customer portal

In the customer portal, you can delve into the consumption details of each subscription.

This can be found in the 'Subscription Details' section.

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</Frame>

Here, you can view and analyze the usage data associated with each subscription.

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## Download usage data

You can export usage data in CSV format for analysis and processing.

### Export single product events

To download events for a specific product, click the **Export CSV** button in the consumption view.

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</Frame>

The CSV file includes the following columns:

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### Export all invoice events

When viewing an invoice with multiple usage-based products, you can download all events at once as a ZIP file containing separate CSV files for each product.

Click the **Export all events** button on the invoice page. The ZIP file will be named `events-{invoiceNumber}.zip` and contain one CSV file per product, with filenames based on the product names.

This is particularly useful when you need to analyze usage data across multiple products for a single billing period.

## Customize displayed event name

The event name can be customized when you create or edit the product.
It will be used to identify the event in the consumption.

In order to have a dynamic name for each event, it can depend on a specific key of the event.

<Frame>
  <img />
</Frame>

## Customize exposed columns

In the product editing section, you have the option to customize the columns that appear in the consumption CSV export.

<Frame>
  <img />
</Frame>

<Frame>
  <img />
</Frame>


# Getting Started
Source: https://docs.hyperline.co/docs/usage/getting-started

Configure your first usage-based subscription

To configure a usage-based subscription, you first need to connect your data as Hyperline will need some dataset for you to configure usage-based products. If it's not done already, you can use a [CSV file](./import-events-csv), our [API](./send-usage-data) ou [data loaders](./usage-data-with-connectors).

When your first events have arrived, you'll be able to create a usage-based product [here](https://app.hyperline.co/app/products/create/select/).

<Frame>
  <img />
</Frame>

Select the usage based product, then link an [aggregator](./aggregators) to attach your product to the data you want to bill. If you haven't created an aggregator yet, head to **Usage > Aggregators** first. To know more about metering configuration, take a look at our [product catalog guide](../products/overview#usage).

<Frame>
  <img />
</Frame>

Once the product is setup and at least one recurring price is defined, you'll be able to assign it to a subscription.

Head over to the subscription tabs and click on [new subscription](https://app.hyperline.co/app/subscriptions/create), select your customer and then click on add product.

Select your product, an interface will appear for you to configure prices, the subscription schedule and various parameters.

<Frame>
  <img />
</Frame>

If you want to learn more about metering options on a subscription, read our [metering guide](../products/metering).

Click on payment settings and assign the subscription using the `Manually later` option, you'll be redirected to the customer page, the subscription should display the current usage.

If you're in [test mode](../getting-started/sandbox), you'll be able to simulate new events directly from the "events" tab.

<Frame>
  <img />
</Frame>

If you want to explore your consumption, you can click on the little eye icon next to the unit count, it will open the live consumption modal and will give you the detail of your consumption.

<Frame>
  <img />
</Frame>

And done! Feel free to browse our documentation specific to subscriptions or to contact us on Intercom to get some help on your use case!


# Global usage
Source: https://docs.hyperline.co/docs/usage/global-usage

Monitor aggregated usage across all customers and identify top consumers per aggregator

The **Usage** section gives you a client-wide view of every [aggregator](./aggregators), with a chart per aggregator covering all customers and all subscriptions. From there, you can drill into any aggregator to see which customers are driving its consumption.

Access it from the sidebar under **Usages > Usage**.

## Aggregator cards

Each aggregator is displayed as a card showing:

* **Aggregator name** and unit (e.g. `API calls`, `GB`)
* **Total aggregated value** for the selected period across all customers
* **Area chart** of the value evolution over time, with one line per [aggregator filter](./aggregators#aggregator-filters) when filters are defined
* **Threshold lines** as dashed horizontal references when [thresholds](./aggregators#thresholds) are set on the aggregator

Numbers are rendered with a compact format (e.g. `1.2M` instead of `1,200,000`) so cards stay readable at a glance.

## Period and grouping

Use the date range picker at the top of the page to select a custom period. You can also choose how data is grouped:

| Group by    | Best for                                                                 |
| ----------- | ------------------------------------------------------------------------ |
| **Monthly** | Long-term trends (presets: last 3/6/12 months, current/past year)        |
| **Daily**   | Weekly or monthly analysis (presets: this/last week, current/past month) |
| **Hourly**  | Intraday monitoring (presets: today, yesterday, this/last week)          |

Presets adapt to the selected grouping. Filter values are persisted in the URL, so a view can be shared by copying the link.

## Sorting and search

Sort cards alphabetically by name, ascending or descending. Use the search box to narrow the list when you have many aggregators.

## Group by customer

Click **Explore consumption** on any usage card to open a side panel. It ranks customers by their contribution to the aggregator over the selected period.

The panel shows:

* **Customer** — name and link to the customer's profile
* **Value** — that customer's aggregated total for the period (compact format)

Rows are ordered by total descending (top consumers first) and paginated 20 at a time. The date range and grouping are inherited from the parent page; you can refine the breakdown to a single [aggregator filter](./aggregators#aggregator-filters) using the filter selector.

<Note>
  The explore panel allows to compare contributions across multiple filters, switch the selected filter or open the panel from a different aggregator card.
</Note>

## Aggregator details

From the card's dropdown menu, you can open the aggregator's detail page to review its configuration (operation, event type, filters, thresholds) or edit it. See [Aggregators](./aggregators) for the full configuration reference.

## Permissions

Access to the **Usage** section is gated by the `usages_read` permission. Manage permissions per role from **Settings > Roles**, under the **Usage** group.

Existing roles that already had the `events_read` permission were granted `usages_read` automatically. New roles must opt in.

## Related

* [Aggregators](./aggregators) — define how raw events become a billable metric
* [Customer usage](./customer-usage) — same charts scoped to a single customer
* [Explore your data usage](./explore-usage-consumption) — drill into raw events from a subscription or invoice


# Import events with a CSV file
Source: https://docs.hyperline.co/docs/usage/import-events-csv



You can import events in bulk by uploading a CSV file. You can create your CSV using tools like **Google Sheets**, **Excel**, or any spreadsheet editor.\
Writing the CSV manually is possible but **not recommended** due to the risk of formatting mistakes.

## Required fields

Each event row must include:

* **`timestamp`** — When the event occurred, in **ISO 8601** format.
* **`event_type`** — The name of the event. This value is flexible and later used when configuring your products.
* **`customer_id`**
* **`record/id`** — A unique identifier for the event.\
  Uploading another event with the same `record/id` will overwrite the previous one.

<Tabs>
  <Tab title="Example with Google Sheets">
    <Frame>
      <img />
    </Frame>
  </Tab>

  <Tab title="Exporting the file as csv">
    <Frame>
      <img />
    </Frame>
  </Tab>
</Tabs>

## Custom fields

You can add as many custom fields as needed.

All custom fields must start with the prefix **`record/`**.\
For example, to create a field named `count`, name the column **`record/count`**.

## Upload your file

To begin, open the **[Events Explorer](https://app.hyperline.co/app/events/explore)** in Hyperline.

<Frame>
  <img />
</Frame>

Click **Import events from CSV** in the top-right corner to open the upload modal.

You can also download a **CSV template** from the same modal.\
The template includes the correct header row and a sample event to help you get started.

<Frame>
  <img />
</Frame>

After selecting your file, click **Import CSV file** to start the upload.\
If the file contains no errors, your events will be imported and ready for analysis.

<Frame>
  <img />
</Frame>

## Manually writing the CSV file

When preparing your CSV file, make sure it follows these rules:

* Use **commas** as field separators.
* Wrap fields in **double quotes** if they contain commas or line breaks.
* Always include a **header row** to describe each column.
* Use the **ISO 8601** format for the `timestamp` field.
* Use a consistent format for nested fields, such as `record/id` or `record/amount`.
* All standard fields are required. `record/` fields are optional and as many as needed can be declared

### Example

Below is an example of a valid CSV file.\
(`record/type` and `record/is_live` are only examples—you can define your own fields.)

```csv theme={null}
timestamp,event_type,record/id,record/type,record/is_live,customer_id
"2023-11-07T13:59:40.536Z",api_call,1245,"paid",true,"cus_foXtwuyW7NsCH-"
"2023-11-07T13:59:40.536Z",api_call,1152,"to_pay",true,"cus_foXtwuyW7NsCH-"
"2023-11-07T13:59:40.536Z",api_call,8625,"pending",false,"cus_foXtwuyW7NsCH-"
"2023-10-18T15:53:24.772Z",api_call,9752,"closed",true,"cus_foXtwuyW7NsCH-"
"2023-10-18T15:53:24.772Z",api_call,7052,"open",true,"cus_foXtwuyW7NsCH-"
```

Notes:

* `record/id` is numeric and does not require quotes.
* String fields (such as `record/type`) must be enclosed in quotes.
* Boolean fields (such as `record/is_live`) do not require quotes.


# Connect with MongoDB
Source: https://docs.hyperline.co/docs/usage/mongodb

Pull data automatically from your MongoDB database

This guide is specific to setting-up a dataloader with [MongoDB](https://www.mongodb.com), to learn more about data loaders in general, you can read our [general article](./usage-data-with-connectors).

## Connect to your database

To get start, just go to the [data loaders page](https://app.hyperline.co/app/events/loaders) in Hyperline, create a new Connection and select "MongoDB" in the dropdown list.

<Frame>
  <img />
</Frame>

To setup our MongoDB connector, you'll just need a valid database URL - you can also pass additional parameters within the URL if you need custom options.

## Load your data

Create a new dataloader directly below the new connection, you'll be asked to prompt a JSON query.

Your query needs to include a `collection` attribute pointing to your base collection, because opposed to tranditional SQL providers, MongoDB doesn't allow direct aggregation queries without a default collection.

A simple query to load 3 fields from a collection would typically look like this, with everything outside of "collection" being valid MongoDB query fields (you can use aggregate, lookups, filters...).

Hyperline will parse the JSON from your input and transform it into a valid MongoDB query to run on the connected server.

<Frame>
  <img />
</Frame>

Make sure to include an `id`, `customerId` and `timestamp` field with the correct casing.


# Send usage data
Source: https://docs.hyperline.co/docs/usage/send-usage-data

Learn how to send usage data in Hyperline

Sending usage data is the first thing to do to unlock Hyperline's potential when you have a usage-based model, but there are a few tips to make the most out of our system.

First, **we're not an analytics API**, sending us page views, user logins or other non-critical events doesn't really make sense as you probably won't use them for your pricing and packaging anyways.

This being said, you shouldn't restrain from sending data that you're not using yet. Hyperline is designed for you to iterate on your pricing & packaging and will allow you to run experiments and simulations from the data we have ingested.

The best way to think about events to send us is to ask yourself if you'll use the data either

* To price your product (ex: price per user or per API call)
* Limit usage (ex: free up to 5GB of storage)
* Orchestrate pricing-related workflows (ex: when a customer reaches X, show a paywall).

In doubt, just send it, once it's in the system, you'll be able to play with it and may discover some new opportunities.

## Ingestion basics

Events payloads always follow the same structure and can be sent to the [POST `/events` endpoint](../../api-reference/endpoints/billable-events/create-billable-event). The `record` object can contain any additional properties of type `string`, `number`, `boolean`, and array of these types but arrays of objects will be rejected.

Events are processed instantly, you can go to your [events page](https://app.hyperline.co/app/events/explore) and refresh it to see it.

The events ingestion API is rate-limited to 1,000 requests per 10 seconds. When sending events in batch, each request can contain up to 5,000 events. See [rate limiting](/api-reference/docs/rate-limiting) for more details.

Here's an example payload

```json Event theme={null}
{
  "customer_id": "cus_fh4585Jjrekkk",
  "timestamp": "2022-01-05 21:56:52",
  "event_type": "new_transaction",
  "record": {
    "id": 485,
    "amount": 2500
  }
}
```

## Security and privacy

Even though we make some basic security checks, we can't filter every piece of personal or confidential data from our systems automatically.

Most of the time you don't need personal information in Hyperline so we recommend you remove or obfuscate (for instance, John becomes J\*\*\*).

* People names
* People's personal email addresses
* Phone numbers
* Payment information like card numbers or IBANs
* Physical addresses
* Anything that could help identify someone's identity or localization

In our systems, we're responsible for keeping your data safe, but you're in charge of the content itself, so be careful, your customer's safety is an important matter.

## Events or entities?

Hyperline is designed to rely fully on events for data ingestion. We can then apply a variety of operators to configure how you want to aggregate data (count, sum), and filters (equals, "is null" check, greater/lower than comparators, etc.).

<Frame>
  <img />
</Frame>

In the first case, Hyperline will treat your events as *entities* or *models*, meaning that one event will represent one item in our database, independently of its timestamp.

For instance, let's say you want your customer to pay 5€ per user, you'll send us the following *event* when a new user is registered.

```json Event theme={null}
{
  "customer_id": "<customer_id>", // Hyperline ID or external ID of the existing customer
  "timestamp": "2023-11-12T00:00:00.000Z", // used to aggregate depending on the billing period
  "event_type": "users", // use the name you want
  "record": {
    "id": 258,
    "work_email": "l***.c***@yourcompany.com",
    "created_at": "2023-11-12T00:00:00.000Z",
    "deleted_at": null // we'll use this field later
  }
}
```

Then you'll create a dynamic product that counts your users, and apply a volume pricing to it by defining an interval and the related pricing tiers.

<Frame>
  <img />
</Frame>

We offer you a preview of the evolution of this pricing to make it more visible regarding how it evolves with the increase of items.

## Update and delete events

Now you may be thinking, what happens if I send an event that shouldn't be billed? Or if need to make a change to an entity?

Hyperline's API is an append-only system, meaning that except through our interface, we don't allow update or delete operations. But don't worry, we got you covered.

### Updating an event

Each event is identified by a unique key composed of 2 parameters:

* `event_type`
* `record.id`

When Hyperline detects a new event with the exact same 2 keys, it will consider that this new event overrides the previous one and therefore will replace it in the database.

In other words, updating an event is just like creating one — resend the event with the same `event_type` and `record.id`, and the matching event will be replaced.

To find out which event is the latest, we're using the `timestamp` value.

<Info>
  Only the `record` (payload) and `timestamp` fields are updated when resending an event.
  The `customer_id` and `event_type` fields are **immutable** — they remain as set by the original event and are ignored on update.

  If you need to change the customer associated with an event, delete the original event and create a new one.
</Info>

Using our users again, here's an example where we add a "status" property

```json theme={null}
{
  "customer_id": "<customer_id>",
  "timestamp": "ACTIVE_DATE",
  "event_type": "users",
  "record": {
    "id": 258,
    "status": "premium",
    "work_email": "l***.c***@yourcompany.com",
    "created_at": "2022-01-01 10:00:00",
    "deleted_at": null
  }
}
```

The event in the database will now have a `premium` status and the previous version will not exist anymore. If you need to keep both versions, you'll need to provide a different `record.id`.

### Deleting an event

If you sent an event by mistake, you can delete them in the **Events** tab on the app. But this is not the way to manage *standard* deletions, for instance when a user is removed from an account.

There are many ways to manage this, the first one is to use the `deleted_at` key we added early and set it to something different than `null`. Then update the usage product we created earlier to filter out records where `deleted_at` is not null like so.

<Frame>
  <img />
</Frame>

Another option is to use a state or a flag in the model, for instance, an `active` boolean field in the user entity that you can toggle to off. The principle stays the same, just set a property to the right value and filter out the elements you don't want.

## Retrieve events via API

You can retrieve billable events programmatically using the [GET `/v1/events` endpoint](../../api-reference/endpoints/billable-events/get-events). This allows you to:

* Query events by event type
* Filter by customer, record IDs, or timestamp range
* Sort results in ascending or descending order
* Paginate through large result sets

This is useful for building custom analytics, auditing usage data, or integrating event data into your own systems.

```bash Example request theme={null}
curl -H "Authorization: Bearer <API key>" \
  "https://ingest.hyperline.co/v1/events?event_type=api_call&customer_id=cus_xyz789&timestamp_gte=2024-01-01T00:00:00Z"
```

## Limitations

In order to process massive numbers of events, Hyperline had to adopt a *rigid* structure for events. While quite permissive, there are 2 main limitations:

* Record properties can't be nested (only one level of properties is allowed)
* Records can't have more than 25 properties


# Simulate usage data
Source: https://docs.hyperline.co/docs/usage/simulate-usage-data

Simulate usage data without code for testing purposes

Want to test Hyperline by creating your first usage-based subscription for a customer, but don’t have technical skills or simply want to move fast? This guide is for you.

In the [sandbox (Test mode) environment](https://sandbox.app.hyperline.co), you can simulate usage data with fake events for any customer in just a few steps.

1. Go to one of your customers → ***Events*** tab
2. Click ***Simulate new events***
3. Fill in the ***Event type*** field with the event name used to aggregate usage in your product configuration, along with the date and number of events to create. Optionally, you can add extra parameters using the JSON ***Payload*** field
4. Click ***Create new events***

<Frame>
  <img />
</Frame>

Events may take a few seconds to be ingested. You’ll see them appear in your customer’s ***Events*** page — and you can easily delete them afterward if needed.

You can also view the customer’s subscription usage details and updated next payment amount in the ***Subscription*** tab, and check the ***open*** invoice (the next invoice to be charged at the end of the billing period) in the ***Invoices*** tab.

Note: it may take a few minutes for the invoice to appear.


# Connect with Snowflake
Source: https://docs.hyperline.co/docs/usage/snowflake

Pull data automatically from your Snowflake warehouse

This guide is specific to setting-up a dataloader with [Snowflake](https://www.snowflake.com), to learn more about data loaders in general, you can read our [general article](./usage-data-with-connectors).

## Connect to your database

To get start, just go to the [data loaders page](https://app.hyperline.co/app/events/loaders) in Hyperline, create a new Connection and select "Snowflake" in the dropdown list.

<Frame>
  <img />
</Frame>

Fill in the form with your connection details, Hyperline will only need a read access to the tables you need to synchronise.

## Load your data

Snowlake is a standard SQL loaders and you just to write a Snowflake compatible SQL query. Hyperline will run it as the role/user that was used to connect to the database.

As always, make sure to include an `id`, `customerId` and `timestamp` fields with the correct casing.


# Pull usage data with connectors
Source: https://docs.hyperline.co/docs/usage/usage-data-with-connectors

No-code usage based with Hyperline connectors and automatic data pulling

If you don't fancy integrating our API, we have released a connector system allowing you to import data directly from your own database.

## Prerequisites

* You need a Postgres database that can receive incoming trafic from our IPs `15.188.105.163`, `15.188.215.105` and `35.181.129.14`
* The associated database URL (should look something like `postgres://username:password@host.com/database`)

The best practice here is to use a read replica and create a limited user specifically for us that will only be able to access the needed subset in the database.

## Load your data

To get start, just go to the [data loaders page](https://app.hyperline.co/app/events/loaders) in Hyperline. You should see an empty state.

<Frame>
  <img />
</Frame>

Let's add your first connection by clicking on "New connection". In the modal,

* Select a provider
* Give a name you'll remember to your connection
* Enter the URL you got from the prerequisites

When you click on submit, we do a quick check to make sure your database is accessible by running a blank query. You should now see your connection live.

Time to create pour first loader by clicking on "New data loader" on the right side of the screen. This opens up a slightly longer modal but don't worry, it's really easy.

* Select the connection you just created
* Set an Event type for this query, it's the identifier we'll use later in the product to refer to the data from this query. It could be `api_calls` or `active_users` for instance
* Select the refresh rate depending on your use case, to get started every hour is largely sufficient

<Frame>
  <img />
</Frame>

## Getting the SQL right

Now it's time to start typing your query. Hyperline will need a few things from you and expect a specific format as the query output.

We'll need 3 fields to validate the query:

* `timestamp` — The date used to determine whether a record falls within a billing period. For example, if you bill monthly API calls, only events with a timestamp within the current billing cycle are included. This field is less critical if your pricing does not rely on periodic metering.
* `customerId` — The Hyperline ID or external ID of the customer. This field is used to associate each record with the corresponding customer.
* `id` — A unique identifier for the record (can be an ID from your system). Hyperline uses this field to de-duplicate and update records, so ensure it uniquely represents each record.

When importing records, Hyperline will try to match an existing customer or create a new one with a status `automatically_created` that won't be displayed by default in your customers list to avoid spam (but you can access them using the `pending customers` table).

Optionally, you can also return a `customerName` property so we had a name to the customer when creating it, which will make it easier for you to find them later.

To to summarise, the minimum acceptable request looks like this

```sql theme={null}
-- Make sure to use quotes in postgres to make the query case sensitive
SELECT id, company_id as "customerId", created_at as timestamp from api_calls
```

Or to import the customer name

```sql theme={null}
-- Adding customer name
SELECT id, company_id as "customerId", companies.name as "customerName", created_at as timestamp FROM api_calls LEFT JOIN companies on companies.id=api_calls.company_id
```

That's the minimum for a query to be accepted and loaded into Hyperline. You can then add any other fields to your query, but please make sure you only include what's necessary to keep data sharing to the bare minimum.

Then click on preview query, we'll validate the presence of the required fields and display a preview of 5 records so you can make sure everything is in order.

<Frame>
  <img />
</Frame>

Save the data loader and go to your events page, after a few seconds, you should see a table with your newly ingested events. We're limiting exploration capabilities for now but will add more features later. See it as a debugger.

### Updating records

Hyperline automatically updates existing records, we're using a combination of the supplied `id` and `customerId` and always keep the latest version. We don't update customer names in Hyperline even if the name has changed, you'll need to change in the interface.

### Deleting records

Hyperline doesn't delete records automatically to avoid any issue, we recommend that you add a `deletedAt` fields in the query that you set to something when the record is deleted. You'll then be able to filter these records out in our pricing engine.

### Loading big tables

Hyperline processes query in batches, so you should be covered as long as your query is reasonable (we can process up to 120k rows per minute). If your table is bigger that this, consider importing only records that have been updated after the last refresh, or importing them less often. It's actually quite easy.

```sql theme={null}
-- Adapt this to your refresh time
SELECT xxx FROM table WHERE (updated_at + interval '60 minutes') > NOW()
```


# Manage wallet balances
Source: https://docs.hyperline.co/docs/wallets/balance

Learn about top-ups, debits, and balances

## Top up a wallet

There are 3 ways funds can be added to a customer's wallet:

1. You can top up through Hyperline yourself (after discussing with your customer and agreeing on an amount)
2. Customers can top up their account themselves through their customer portal
3. The wallet can be topped up through the API

**Paid top-ups** are funds your customer pays for, acting as a prepayment. **Free top-ups** are an offer you are making to the customer (the funds are added for free).

### Paid top-ups

Paid top-ups are funds your customer pays for, acting as a prepayment. When processed with an automated payment method on Hyperline (card, direct debit, etc.), a confirmation receipt is generated and sent by email to the customer as a PDF. This document has no accounting impact and is purely informational.

### Free top-ups

Free top-ups are an offer you are making to the customer (the funds will be added for free). When adding free funds to the wallet, a corresponding credit note is generated for accounting purposes.

### From the customer portal

You can let your customers top up independently through their portal.

<Steps>
  <Step title="Make sure you enabled the option">
    For this, you have to go to the [wallet settings](./overview) first.

    <Info>
      **Top-up limitations**

      It is currently not possible to add more than \$100 in one payment to a wallet, and the total balance of a wallet can't be more than \$500 for payments made through a customer portal.

      Paid top-ups added through Hyperline have no limitations.
    </Info>
  </Step>

  <Step title="Your customers are now able to top-up from their portal">
    They will be required to add a credit card as a payment method to do so.

    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Your customers choose how much they want to add to their wallet">
    Clicking on **Top-up** on this screen will trigger an immediate payment from the registered credit card and credit the wallets instantly.
  </Step>

  <Step title="The corresponding invoice is now created and visible on the portal">
    Invoices can be downloaded as PDF by the customer.
  </Step>
</Steps>

## Wallet debit

Customer wallets are automatically debited when the feature is enabled in the wallet settings and the wallet has a positive balance. Wallet funds are used to pay subscriptions, related invoices, and one-time payments.

A wallet cannot have a negative balance.

Hyperline automatically deducts the maximum possible amount from the wallet when paying invoices. Any remaining amount is charged to the customer's default payment method.

An invoice can combine multiple payment sources (e.g. wallet + credit card), and this breakdown is displayed on the generated PDF invoice.

## Revert a wallet transaction

You can revert wallet top-up transactions to remove funds that were previously added to a customer's wallet.

<Note>
  Only top-up transactions (credit transactions) can be reverted. Debit transactions (consumption) cannot be reverted.
</Note>

### How it works

When you revert a wallet transaction:

* The credited amount is deducted from the current wallet balance
* If the transaction was a **free top-up**, the related credit note is voided
* If the transaction was a **paid top-up**, the amount is deducted from the wallet balance. If you need to refund the initial banking transaction, this must be done outside of Hyperline

### Requirements

A transaction can only be reverted if:

* It is a top-up transaction (not a debit/consumption transaction)
* It has not already been reverted
* The wallet has sufficient balance to cover the reversal amount

<Warning>
  Make sure the wallet balance is sufficient before reverting a transaction. If the balance is too low, the revert action will fail.
</Warning>

## Wallet balance & projection

Wallet balances are computed in real time in Hyperline.

In addition to the wallet balance, we also compute and return a projected balance. This balance takes into account a projection of the future remaining money on the wallet after paying what will be due in the current period (subscription, usage). This is particularly useful for a pay-as-you-go use case when you want to restrict access to your product if the customer doesn't have enough funds in their wallet.


# Overview
Source: https://docs.hyperline.co/docs/wallets/overview

Learn about invoice prepayment with Hyperline wallets

Hyperline wallets allow you and your customers to prepay funds, which can be automatically applied when paying invoices. This feature is particularly useful for setting up upfront payments in pay-as-you-go flows or offering free funds to your customers.

Each customer can have their own wallet in their preferred currency.

<Info>
  A wallet cannot have a negative balance.
</Info>

## Wallet settings

Configured at the account level (in the **Settings** > **Wallets** page), these settings apply to all customer wallets.

By default, the wallet feature is disabled. To activate it, navigate to your settings.

<Frame>
  <img />
</Frame>

### Free top-up

This option allows you to add funds directly to your customers' wallets at no additional cost. When adding free funds to the wallet, a corresponding credit note is generated for accounting purposes.

### Top-up from customer portal

This option allows your customers to add funds using their current payment method directly through their portal. An active and valid payment method is required for the top-up to be successful.

<Frame>
  <img />
</Frame>

### Eligible products

You can select the products to which you want the wallets to apply when paying invoices. By default, the wallets apply to all products (i.e., the full invoice amount).

## Create a wallet for a customer

Now that you have enabled wallets on the settings page, you can create wallets for your customers in Hyperline.

To do this, go to the **Customers** page in Hyperline's main menu.

Navigate to the **Wallet** tab and click **Create wallet**.

## Manage wallet

You can decide to edit the configuration of a customer wallet. Go to a customer page > **Wallet** tab > **Actions** > **Edit wallet**.

<Frame>
  <img />
</Frame>

### Update name

Wallet name can be updated. This name is used to easily identify the wallet depending on your use case. This name will appear on the final invoice when the wallet is used as a payment method to pay the invoice.

### Auto top-up

You can choose to set up an automatic top-up for a customer's wallet at a specified interval. Simply configure the amount, the interval, and the next top-up date for this automated fund addition.

Funds are added to the existing wallet balance.

<Frame>
  <img />
</Frame>

### Pause wallet

You can choose to pause the use of a wallet for a specific customer. When paused, the wallet will no longer be used to pay future invoices. You can reactivate the wallet at any time.

## Pay-per-use

If your customers are paying depending on their use of your services, you can provide them with a wallet so they have an upfront payment solution.

<Card>
  **Example**

  One API call costs your customer 1 cent. If you activate the wallet, your customer will be able to top up their wallet in advance. They can then pay upfront for as much as they want and use your services until their wallet balance runs out.
</Card>

## Managing zero balances

If you allow your customers to top up their wallets, we recommend you think about a flow to warn them before their wallet balance reaches 0. This is especially relevant if reaching a zero balance interrupts their services.

You can use [our webhooks](https://doc.hyperline.co/docs/webhooks) to monitor wallets activity.


# Bulk update subscriptions
Source: https://docs.hyperline.co/guides/bulk-update-subscriptions

Learn how to add products or make changes to multiple subscriptions at once using the API

When you need to apply the same change to multiple subscriptions—such as adding a new product to all customers—you have several options depending on your use case and requirements.

## Overview of methods

| Method                                                                | Best for                                         | Pros                                                   | Cons                            |
| --------------------------------------------------------------------- | ------------------------------------------------ | ------------------------------------------------------ | ------------------------------- |
| [Update full subscription](#update-full-subscription)                 | Simple bulk updates with no pro-rata invoicing   | Versioning, no transition invoice, keeps billing cycle | —                               |
| [Create a subscription transition](#create-a-subscription-transition) | Full control with versioning and billing options | Version history, flexible configuration                | Advanced setup                  |
| [Incremental update (deprecated)](#incremental-update-deprecated)     | Legacy use cases                                 | Simple                                                 | No versioning, not future-proof |

## Update full subscription

**Recommended for most bulk update scenarios.**

The `PUT /v2/subscriptions/:id` endpoint performs an immediate transition while keeping the billing cycle and waiving the transition invoice. This means no pro-rata invoice is generated.

<Card title="Example 💡">
  You want to add a new "Support" product to all active subscriptions. Using this method, the product is added immediately without generating pro-rata charges, and customers continue on their existing billing cycle.
</Card>

### How it works

1. Fetch the subscription using `GET /v2/subscriptions/:id` to get its current configuration
2. Add the new product to the subscription phases
3. Call `PUT /v2/subscriptions/:id` with the full updated subscription payload

The payload structure matches the response from `GET /v2/subscriptions/:id`, allowing you to retrieve a subscription, modify it, and update it using the same structure.

```sh theme={null}
curl -X PUT "https://api.hyperline.co/v2/subscriptions/{subscription_id}" \
  -H "Authorization: Bearer <API key>" \
  -H "Content-Type: application/json" \
  -d '{
    "phases": [
      {
        "id": "phase_xxx",
        "products": [
          ...
          {
            "product_id": "prod_new_product_id",
            "price": {
              "type": "flat_fee",
              "amount": 1000,
              "interval": "month"
            }
          }
        ],
        ...
      }
    ],
    ... // Existing subscription payload
  }'
```

### When to use

* Adding a product to multiple subscriptions without pro-rata billing
* Making simple configuration changes across subscriptions
* When you want version history with minimal configuration

## Create a subscription transition

Use the transition endpoint when you need full control over the update process, including billing options.

### Option A: Pass the full subscription configuration

Call `POST /v2/subscriptions/transitions` with the source subscription and target subscription configuration including the new product.

```sh theme={null}
curl -X POST "https://api.hyperline.co/v2/subscriptions/transitions" \
  -H "Authorization: Bearer <API key>" \
  -H "Content-Type: application/json" \
  -d '{
    "source_subscription_id": "sub_xxx",
    "application_schedule": "immediately",
    "billing_cycle_transition_method": "keep_current_billing_cycle",
    "calculation_method": "do_not_charge",
    "target_subscription": {
      "phases": [
        {
          "products": [
            ...
          ],
          ...
        }
      ],
      ... // Existing subscription payload
    }
  }'
```

### Option B: Transition to an updated template/plan

If the subscription was created from a template or plan and **has not been customized since**, and you've already updated that template/plan with the new product, you can transition the subscription to use the updated template.

<Card title="Example 💡">
  You have 100 customers on the "Pro Plan" template. You add a new "Analytics" product to the Pro Plan template. Instead of specifying the full subscription configuration for each customer, you transition each subscription to the updated Pro Plan template.
</Card>

```sh theme={null}
curl -X POST "https://api.hyperline.co/v2/subscriptions/transitions" \
  -H "Authorization: Bearer <API key>" \
  -H "Content-Type: application/json" \
  -d '{
    "source_subscription_id": "sub_xxx",
    "application_schedule": "immediately",
    "billing_cycle_transition_method": "keep_current_billing_cycle",
    "calculation_method": "do_not_charge",
    "target_subscription": {
      "subscription_template_id": "template_xxx"
    }
  }'
```

<Tip>
  This approach is efficient when many subscriptions share the same template, as you only need to pass the template ID rather than the full subscription configuration.
</Tip>

### Transition options

| Parameter                         | Description                                                                                       |
| --------------------------------- | ------------------------------------------------------------------------------------------------- |
| `application_schedule`            | When to apply: `immediately` or `scheduled` (with `transition_date`)                              |
| `billing_cycle_transition_method` | `keep_current_billing_cycle` to keep current billing dates, `align_to_new_billing_cycle` to reset |
| `calculation_method`              | `do_not_charge` to skip transition invoice, `pro_rata` to generate pro-rata invoice               |

## Incremental update (deprecated)

<Warning>
  The `POST /v1/subscriptions/:id/update-many` endpoint is deprecated. It lacks versioning and is not future-proof. Use one of the methods above instead.
</Warning>

This endpoint allows updating multiple aspects of a subscription in a single call but does not maintain version history.

## Scripting bulk updates

To update multiple subscriptions, write a script that:

1. Lists all target subscriptions using `GET /v2/subscriptions` with appropriate filters
2. For each subscription, applies the update using your chosen method
3. Handles errors and retries as needed

<Tip>
  Use pagination and rate limiting in your script. See the [rate limiting documentation](/api-reference/docs/rate-limiting) for details.
</Tip>

<Info>
  Is something still unclear? Don't hesitate to reach out to our team via the in-app chat if you need additional support.
</Info>


# Configure usage-based billing
Source: https://docs.hyperline.co/guides/configure-usage-based-billing

Step-by-step guide to set up your first usage-based subscription

This guide walks you through setting up a complete usage-based billing workflow in Hyperline, from connecting your data to monitoring customer consumption. By the end, you'll have a working usage-based subscription with real-time usage tracking.

## Context

You want to bill customers based on their actual consumption of your product or service—such as API calls, compute hours, storage, or any other measurable metric. This guide shows you how to configure this end-to-end using Hyperline's interface.

## Prerequisites

Before you begin, make sure you have:

* Access to your Hyperline account (we recommend using [test mode](../docs/getting-started/sandbox) for this setup)
* Usage data ready to import, or the ability to generate simulated data for testing
* A clear understanding of what metric you want to bill (e.g., API calls, GB stored, hours used)

<Info>
  When signed up and landed on Hyperline, you can use the [test mode](../docs/getting-started/sandbox) to experiment before going live.
</Info>

## Steps

### 1. Connect your usage data

Hyperline needs usage data to calculate charges for usage-based products. You have three options to connect your data:

<CardGroup>
  <Card title="CSV import" icon="file-csv" href="../docs/usage/import-events-csv">
    Upload historical data from a CSV file
  </Card>

  <Card title="API integration" icon="code" href="../docs/usage/send-usage-data">
    Send events programmatically via API
  </Card>

  <Card title="Data loaders" icon="database" href="../docs/usage/usage-data-with-connectors">
    Connect directly to your database
  </Card>
</CardGroup>

<Tip>
  For testing purposes, you can skip this step initially and use [simulated events](../docs/usage/simulate-usage-data) directly in test mode.
</Tip>

#### Using data loaders (recommended)

Data loaders allow you to pull usage data directly from your database without writing code. This is ideal for connecting to existing data sources like PostgreSQL, BigQuery, MongoDB, or Snowflake.

<Steps>
  <Step title="Navigate to data loaders">
    Go to the [data loaders page](https://app.hyperline.co/app/events/loaders) in Hyperline.
  </Step>

  <Step title="Create a new connection">
    Click **New connection** and select your database provider from the list.
  </Step>

  <Step title="Enter connection details">
    Fill in your database connection information:

    * Host and port
    * Database name
    * Authentication credentials
    * SSL settings (if required)
  </Step>

  <Step title="Create a data loader">
    After connecting, create a new data loader with a SQL query that returns:

    * `timestamp` - The date and time of the event
    * `customerId` - Your customer's unique identifier
    * `id` - The event's unique identifier
    * Any additional fields you want to track (e.g., `quantity`, `region`, `product_type`)
  </Step>

  <Step title="Test and activate">
    Test your query to ensure data is flowing correctly, then activate the data loader.
  </Step>
</Steps>

<Note>
  Learn more about configuring data loaders in our detailed guides:

  * [BigQuery](../docs/usage/bigquery)
  * [MongoDB](../docs/usage/mongodb)
  * [Snowflake](../docs/usage/snowflake)
  * [General data loaders](../docs/usage/usage-data-with-connectors)
</Note>

### 2. Create a usage-based product

Once your events are flowing into Hyperline, you can create a product that bills based on this usage.

<Steps>
  <Step title="Navigate to the product catalog">
    Go to [**Products**](https://app.hyperline.co/app/products) and click **New product**.
  </Step>

  <Step title="Select usage-based product type">
    Choose **Usage** as the product type.

    Fill in the basic product information:

    * **Name**: A descriptive name for your product (e.g., "API Calls", "Storage GB")
    * **Description**: Optional details about what this product represents
  </Step>

  <Step title="Link an aggregator">
    Connect your product to the usage data you want to bill by selecting an [aggregator](../docs/usage/aggregators). If you haven't created one yet, head to **Usage > Aggregators** first.

    The aggregator defines:

    * **Event type**: Which events to aggregate
    * **Operation**: How to calculate usage:
      * **Count**: Count the number of events
      * **Sum**: Add up a specific numeric property
    * **Filters**: Optional conditions to narrow eligible events
  </Step>

  <Step title="Define pricing tiers">
    Set up your pricing model:

    * **Pricing model**: Choose between:
      * **Volume pricing**: Price per unit changes based on total usage
      * **Bulk pricing**: All units charged at the rate of the tier reached
      * **Basis points**: Percentage-based pricing
    * **Price tiers**: Define your pricing tiers and amounts
      * Example: $0.10 per unit for 0-1,000 units, $0.08 per unit for 1,001-10,000 units
    * **Billing interval**: Set when this product should be billed (monthly, quarterly, yearly)

    Make sure to configure at least one recurring price before moving to the next step.
  </Step>

  <Step title="Save the product">
    Click **Save** to add the product to your catalog.
  </Step>
</Steps>

<Card title="Example 💡">
  You want to charge for API calls with volume pricing:

  * 0-10,000 calls: \$0.01 per call
  * 10,001-100,000 calls: \$0.008 per call
  * 100,001+ calls: \$0.005 per call

  Create a "Count" aggregator on your API event type, link it to your usage product, then set up three pricing tiers with these rates.
</Card>

<Info>
  For detailed information on metering configuration options, see our [usage-based products guide](../docs/products/metering).
</Info>

### 3. Create a customer

Before assigning a subscription, you need a customer in Hyperline.

<Steps>
  <Step title="Go to the Customers section">
    Navigate to [**Customers**](https://app.hyperline.co/app/customers) and click **New Customer**.
  </Step>

  <Step title="Fill in customer details">
    Enter the required information:

    * **Name**: Customer or company name
    * **Currency**: The currency for billing this customer
    * **Country**: Customer's country (used for tax calculations)

    You can add additional details like email, address, and tax information, or update them later.
  </Step>

  <Step title="Save the customer">
    Click **Save customer** to create the customer record.
  </Step>
</Steps>

<Note>
  Learn more about customer management in our [customer creation guide](../docs/customers/overview).
</Note>

### 4. Configure a subscription with the usage product

Now you'll create a subscription that includes your usage-based product.

<Steps>
  <Step title="Start creating a subscription">
    From your customer's page, click **Actions** → **Assign new subscription**.

    Alternatively, go to [**Subscriptions**](https://app.hyperline.co/app/subscriptions/create) and select your customer.
  </Step>

  <Step title="Set subscription duration">
    Configure when the subscription starts:

    * **Immediately**: Start billing right away
    * **In the future**: Schedule for a specific date
    * **On checkout completion**: Wait for customer to complete checkout
  </Step>

  <Step title="Add your usage-based product">
    Click **Add product** and select the usage-based product you created earlier.

    Configure the product settings:

    * **Pricing**: Select or customize the pricing tier
    * **Metering period**: Choose when usage is measured:
      * **Same as payment interval**: Usage resets each billing cycle
      * **Committed period**: Usage measured over the entire contract
      * **Custom**: Define a specific metering window
    * **Min/max amounts**: Optionally set spending limits per billing period
    * **Committed units**: Set minimum usage commitments if needed (customer pays for at least X units)
  </Step>

  <Step title="Configure payment settings">
    Click **Next** to access payment settings.

    For testing purposes, select **Manually later** to create the subscription without immediate payment.

    For production, choose:

    * **Checkout page**: Customer completes payment via Hyperline checkout
    * **Immediately**: Charge the customer's default payment method
  </Step>

  <Step title="Assign the subscription">
    Click **Assign subscription** to activate it.

    You'll be redirected to the customer page where you can see the subscription and current usage.
  </Step>
</Steps>

<Card title="Example 💡">
  A customer subscribes to your API product with monthly billing. They have a committed minimum of 5,000 API calls per month (they'll be charged for at least 5,000 calls even if they use fewer), and a maximum spending cap of \$500 per month to prevent unexpected bills.
</Card>

<Info>
  For more details on subscription configuration options, see our [subscription setup guide](../docs/subscriptions/create).
</Info>

### 5. Simulate usage (optional, for testing)

If you're in [test mode](../docs/getting-started/sandbox), you can simulate usage events to see how billing works without real data.

<Steps>
  <Step title="Go to the customer's Events tab">
    From your customer's page, click the **Events** tab.
  </Step>

  <Step title="Click Simulate new events">
    Look for the **Simulate new events** button at the top of the events list.
  </Step>

  <Step title="Configure the simulated events">
    Fill in the details:

    * **Event type**: Use the same event type configured in your product
    * **Date**: Choose when the events occurred (must be within the current billing period)
    * **Number of events**: How many events to create
    * **Payload** (optional): Add custom event properties in JSON format
      ```json theme={null}
      {
        "quantity": 100,
        "region": "us-east-1"
      }
      ```
  </Step>

  <Step title="Create the events">
    Click **Create new events**. The events will appear in the customer's event list after a few seconds.
  </Step>
</Steps>

<Tip>
  You can delete simulated events at any time if you need to reset your test data. This is only available in test mode.
</Tip>

<Note>
  Learn more about simulating usage in our [simulate usage data guide](../docs/usage/simulate-usage-data).
</Note>

### 6. Monitor usage and understand open invoices

After creating usage events, you can track consumption and preview upcoming charges.

#### View current usage

From the customer's **Subscriptions** tab, you'll see the current usage displayed next to each usage-based product.

Click the eye icon next to the unit count to open the consumption details modal, which shows:

* Total usage for the current billing period
* Individual events contributing to the usage
* Calculated amount based on your pricing tiers
* Breakdown by time period or event properties

<Info>
  For detailed usage analysis and exports, see our [explore usage consumption guide](../docs/usage/explore-usage-consumption).
</Info>

#### Understanding open invoices

An **open invoice** is a live preview of the invoice that will be charged at the end of the billing period. For usage-based subscriptions, this invoice updates automatically in real-time as new usage events are recorded.

**Key characteristics of open invoices:**

* **No invoice number yet**: Open invoices don't have a final invoice number because they're still being calculated
* **Cannot be paid**: Customers cannot pay an open invoice—it's for preview purposes only
* **Updates in real-time**: As usage accumulates, the invoice amount increases automatically
* **Visible to customers**: Customers can see their open invoice in the [customer portal](../docs/customers/portal) to track their current charges

**To view an open invoice:**

1. Go to the customer's **Invoices** tab
2. Look for the invoice with status `open`
3. Click on the invoice to see the current charges and line items

<Card title="Example 💡">
  A customer subscribes on January 1st with monthly billing. An open invoice is immediately created for the January 1-31 period. As they make API calls throughout the month, the invoice updates:

  * January 5: 2,500 calls → Invoice shows \$25
  * January 15: 8,000 calls → Invoice shows \$80
  * January 31: 15,000 calls → Invoice shows \$138 (with tiered pricing)

  On February 1st, the invoice enters the grace period for final review.
</Card>

#### Invoice lifecycle for usage-based billing

Usage-based invoices follow this lifecycle:

1. **Open**: Invoice is created at the start of the billing period and updates as usage accumulates
2. **Grace period**: At the end of the billing period, the invoice enters a grace period (default: 3 days) where you can review and make manual adjustments if needed
3. **To pay**: After the grace period, the invoice is finalized with an invoice number and sent for payment
4. **Paid**: Payment is collected and the invoice is settled

<Warning>
  During the grace period, you can still make adjustments to the invoice (add credits, apply discounts, etc.). Once the grace period ends, the invoice is locked and cannot be modified.
</Warning>

<Info>
  You can configure the grace period duration in **Settings** → **Invoicing**. Learn more about [invoice terms and grace periods](../docs/invoices/term).
</Info>

## Next steps

You've successfully set up a usage-based subscription! Here are some ways to expand your implementation:

<CardGroup>
  <Card title="Explore consumption data" icon="chart-line" href="../docs/usage/explore-usage-consumption">
    View detailed usage reports and export data
  </Card>

  <Card title="Configure metering options" icon="sliders" href="../docs/products/metering">
    Learn about advanced metering configurations
  </Card>

  <Card title="Manage subscriptions" icon="arrows-rotate" href="../docs/subscriptions/manage">
    Update, pause, or cancel subscriptions
  </Card>

  <Card title="Set up invoicing" icon="file-invoice" href="../docs/invoices/configuration">
    Customize invoice templates and settings
  </Card>
</CardGroup>

<Info>
  Is something still unclear? Don't hesitate to reach out to our team via the in-app chat if you need additional support.
</Info>


# Set up credit-based billing for an AI platform
Source: https://docs.hyperline.co/guides/credit-based-billing-ai

Step-by-step guide to implement a credit system with weighted consumption across multiple AI models

This guide walks you through setting up a complete credit-based billing system in Hyperline, where customers purchase credits and consume them at different rates depending on which AI model they use.

## Context

You run an AI platform that offers access to multiple LLM models with different capabilities and costs. Rather than billing per token for each model separately, you want to sell credit packs that customers can spend across all models — with more powerful models consuming more credits per usage.

Your platform offers three model tiers:

| Model        | Use case                 | Credits per 1,000 tokens |
| ------------ | ------------------------ | ------------------------ |
| `nova-fast`  | Quick tasks, high volume | 1                        |
| `nova-pro`   | Balanced performance     | 4                        |
| `nova-ultra` | Complex reasoning        | 15                       |

A customer with 10,000 credits could use them flexibly: heavy usage of the budget model, occasional use of the premium model, or any combination.

## Prerequisites

Before you begin, make sure you have:

* Access to your Hyperline account (we recommend using [test mode](../docs/getting-started/sandbox) for this setup)
* An [API key](../api-reference/docs/authentication) to send usage events
* A clear understanding of the models you want to bill and their relative cost ratios

<Info>
  When signed up and landed on Hyperline, you can use the [test mode](../docs/getting-started/sandbox) to experiment before going live.
</Info>

## Steps

### 1. Send usage events via the API

Every time a customer uses one of your models, your backend should send a billable event to Hyperline with the model name and the number of tokens consumed.

```sh theme={null}
curl -X POST https://ingest.hyperline.co/v1/events \
  -H "Authorization: Bearer <API key>" \
  -H "Content-Type: application/json" \
  -d '{
    "events": [
      {
        "customer_id": "cus_xxxxxxxxxxxxx",
        "event_type": "llm_token_usage",
        "timestamp": "2026-03-25T14:30:00Z",
        "properties": {
          "model": "nova-pro",
          "tokens": 1500
        }
      }
    ]
  }'
```

Each event should include:

* `customer_id`: the Hyperline customer ID (or `external_id` if you've mapped your internal IDs)
* `event_type`: a consistent name for your token usage events (e.g., `llm_token_usage`)
* `properties.model`: the model identifier used for the request
* `properties.tokens`: the total number of tokens consumed (input + output)

<Tip>
  For testing, you can skip this step and use [simulated events](../docs/usage/simulate-usage-data) directly in test mode to generate fake usage data.
</Tip>

<Note>
  Learn more about event ingestion in our [send usage data guide](../docs/usage/send-usage-data).
</Note>

### 2. Create one aggregator per model

Each model tier needs its own [aggregator](../docs/usage/aggregators) so that Hyperline can track consumption separately and apply a different credit weight to each.

Go to [**Usage > Aggregators**](https://app.hyperline.co/app/events/aggregators) and create three aggregators:

| Aggregator name     | Event type        | Operation | Property | Filter                 |
| ------------------- | ----------------- | --------- | -------- | ---------------------- |
| `nova-fast tokens`  | `llm_token_usage` | Sum       | `tokens` | `model` = `nova-fast`  |
| `nova-pro tokens`   | `llm_token_usage` | Sum       | `tokens` | `model` = `nova-pro`   |
| `nova-ultra tokens` | `llm_token_usage` | Sum       | `tokens` | `model` = `nova-ultra` |

All three aggregators listen to the same `llm_token_usage` event type but use a filter on the `model` property to isolate each model's consumption. The **Sum** operation on `tokens` gives you the total number of tokens consumed per model.

<Card title="Example 💡">
  When a customer sends 3 requests to `nova-pro` consuming 1,200, 800, and 2,000 tokens respectively, the `nova-pro tokens` aggregator reports a total of 4,000 tokens for that period.
</Card>

### 3. Create a credit product with weighted aggregators

Now create a credit product that ties all three aggregators together with their respective weights.

<Steps>
  <Step title="Create a new credit product">
    Go to [**Products**](https://app.hyperline.co/app/products), click **New product**, and select **Credit**.
  </Step>

  <Step title="Configure the aggregators and weights">
    In the **Aggregators** section, add the three aggregators you just created and set the weight for each:

    | Aggregator          | Weight |
    | ------------------- | ------ |
    | `nova-fast tokens`  | 1      |
    | `nova-pro tokens`   | 4      |
    | `nova-ultra tokens` | 15     |

    The weight determines how many credits are consumed per unit of usage. With these weights, 1,000 tokens on `nova-ultra` consumes 15 credits, while the same 1,000 tokens on `nova-fast` consumes only 1 credit.

    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Set up bundle pricing">
    In the **Prices** section, configure your credit packs. For example:

    | Bundle size     | Price   |
    | --------------- | ------- |
    | 10,000 credits  | \$100   |
    | 50,000 credits  | \$400   |
    | 200,000 credits | \$1,200 |

    These bundles will be available for purchase via the customer portal and auto-topup.
  </Step>

  <Step title="Save the product">
    Click **Save** to add the credit product to your catalog.
  </Step>
</Steps>

<Note>
  For more details on multi-aggregator credit products, see the [credits overview](../docs/credits/overview#multiple-aggregators-with-weights).
</Note>

### 4. Set up a credit balance on a customer

With your credit product ready, enable a credit balance on a customer.

<Steps>
  <Step title="Navigate to the customer's Credits tab">
    Go to [**Customers**](https://app.hyperline.co/app/customers), select a customer, and click the **Credits** tab.
  </Step>

  <Step title="Add a credit balance">
    Click **Add credit balance** and select the credit product you created.

    Configure the initial settings:

    * **Starting balance**: the number of credits to grant immediately (e.g., 10,000)
    * **Warning limit**: the threshold at which a low-balance warning appears on the customer portal (e.g., 1,000 credits)
  </Step>
</Steps>

### 5. Add the credit product to a subscription

To automate credit replenishment and invoicing, add the credit product to a subscription.

<Steps>
  <Step title="Create or update a subscription">
    From the customer's page, click **Actions** > **Assign new subscription**, or open an existing subscription.
  </Step>

  <Step title="Add the credit product">
    Click **Add product**, select your credit product, and choose a bundle pricing tier.
  </Step>

  <Step title="Configure auto-topup (optional)">
    To ensure your customer never runs out of credits, configure auto-topup on their credit balance:

    * **Threshold**: when the balance drops below this number, auto-topup triggers (e.g., 500 credits)
    * **Amount**: how many credits to add (e.g., 10,000)
    * **Pricing**: select a bundle price or set a custom amount

    Auto-topup automatically creates an invoice, charges the customer's payment method, and adds credits to their balance.
  </Step>
</Steps>

<Warning>
  Auto-topup requires the customer to have a valid payment method on file. If the payment fails, the topup will not be processed.
</Warning>

### 6. Monitor consumption

Once the customer starts using your models, you can track credit consumption from the customer's **Credits** tab.

The **credits chart** shows balance evolution over time. Use the date range and granularity controls (day, week, month) to analyze consumption patterns.

<Frame>
  <img />
</Frame>

Click **All transactions** to view the full **transactions table**, which lists every credit movement — top-ups, usage deductions, and expirations. For multi-aggregator products, an **Aggregator** column shows which model triggered each usage transaction. Click **Explore** on any usage transaction to inspect and export the underlying consumption events.

<Frame>
  <img />
</Frame>

<Card title="Example 💡">
  A customer starts the month with 10,000 credits. They make:

  * 2,000 `nova-fast` calls averaging 1,000 tokens each → 2,000 x 1 = **2,000 credits**
  * 300 `nova-pro` calls averaging 1,500 tokens each → 450 x 4 = **1,800 credits**
  * 50 `nova-ultra` calls averaging 2,000 tokens each → 100 x 15 = **1,500 credits**

  Total consumption: **5,300 credits**. Remaining balance: **4,700 credits**.

  The transactions table shows each deduction tagged with the corresponding aggregator, so you can see exactly which model is driving consumption.
</Card>

## Next steps

<CardGroup>
  <Card title="Credits overview" icon="layer-group" href="../docs/credits/overview">
    Learn more about credit products and configuration options
  </Card>

  <Card title="Credit expiration" icon="clock" href="../docs/credits/overview#credit-expiration">
    Configure credits to expire after a set period or at the end of each billing cycle
  </Card>

  <Card title="Customer portal" icon="user" href="../docs/customers/portal">
    Let customers view their balance and purchase credits from the portal
  </Card>

  <Card title="Credits API" icon="code" href="../api-reference/endpoints/customers->-credits/list-credit-products">
    Manage credits programmatically via the API
  </Card>
</CardGroup>

<Info>
  Is something still unclear? Don't hesitate to reach out to our team via the in-app chat if you need additional support.
</Info>


# Implement Hyperline for a self-serve product
Source: https://docs.hyperline.co/guides/implement-self-serve



In this guide, we will see how to implement Hyperline subscription in the context of a self-served product.

## Context

You have a pricing page on your marketing website and want your customer to subscribe when clicking on an offer.

## Prerequisites

1. [Create an Hyperline account](https://app.hyperline.co/auth/signup)
2. Follow the steps to [configure your account](../docs/getting-started/configure-account)
3. A clear idea of the plans you want to sell and their associated prices
4. An [API key](../api-reference/docs/authentication) to use the Hyperline API

<Info>
  When signed up and landed on Hyperline, you can use the [Test
  mode](../docs/getting-started/sandbox) to experiment before going live.
</Info>

## Steps

### 1. Model your products and templates in Hyperline

The first thing you need to do is to create your [products](../docs/products/overview) and (optionally) [subscription templates](../docs/subscriptions/templates) in Hyperline.

You'll need to do this operation once, but you can easily iterate on your pricing to experiment and adjust later.

If you need any assistance in representing the best way your offer or need advise, you can contact the support using the 'Help' chat.

### 2. Implement a subscription flow

Below is a suggested example of the flow to initiate a prospect's subscription to your product. Of course, this may vary based on your specific use case and product and can be adjusted to suit your requirements.

<Steps>
  <Step title="The prospect create an account">
    For this example, the prospect initially signs up for your product by creating an account on your side.
  </Step>

  <Step title="Create a Hyperline customer">
    When the prospect signed up, your backend [create a customer](../api-reference/endpoints/customers/create-customer) on Hyperline related to the newly signed up customer on your system.

    ```sh theme={null}
    curl --request POST \
      --url https://api.hyperline.co/v1/customers \
      --header 'Authorization: <authorization>' \
      --header 'Content-Type: application/json' \
      --data '{
        "name": "My customer",
        "currency": "EUR",
        "external_id": <(optional) ID of the customer in your system>,
        "available_payment_methods": <(optional) list of authorized payment methods>
      }'
    ```
  </Step>

  <Step title="Assign a subscription">
    Then you can [assign a subscription](../api-reference/endpoints/subscriptions/create-subscription) from the template (representing your plans/offers) selected by the customer.

    You need to use the ID corresponding to the template previously created, which can be found in Hyperline [templates](https://app.hyperline.co/app/subscriptions/templates) (next to the template name).

    This example will create a **dedicate checkout page** for your customer to fill in their billing details, add their payment method and subscribe. We'll start the subscription from the current date and redirect back the customer to a specific URL ([https://acme.com/api/callback](https://acme.com/api/callback)) on your side after completing the checkout.

    ```sh theme={null}
    curl --request POST \
      --url https://api.hyperline.co/v2/subscriptions \
      --header 'Authorization: Bearer <token>' \
      --header 'Content-Type: application/json' \
      --data '{
        "customer_id": <ID from the previous call>,
        "template_id": "subt_ji3uPodOneXk6R",
        "starts_at": "2025-12-20T00:00:00Z",
        "activation_strategy": "checkout",
        "checkout_session": {
          "redirect_url": "https://myservice.com/api/callback"
        }
      }'
    ```

    <Note>
      If your want to customize the quantity of products, you can use an additional parameter in the request body.

      ```json theme={null}
      {
        "products": [
          {
            "id": "itm_4vea8Gj0a5HZr9",
            "count": 23
          }
        ]
      }
      ```
    </Note>
  </Step>

  <Step title="Redirect to the subscription checkout">
    After creating the subscription, you'll receive a checkout URL in the response payload.

    ```json theme={null}
    "checkout_session": {
      "status": "opened",
      "url": "https://billing.hyperline.co/checkout/che_hEUPdVG7IgjpW1"
    }
    ```

    Redirect your customer to this URL for them to subscribe.
  </Step>

  <Step title="Handling subscription">
    When completed, the customer will be redirected to the final URL on your side (previously configured when creating the subscription). The customer is now successfully **subscribed to your service**.

    You have the option to store this information on your end or entirely rely on Hyperline and retrieve the subscription status for the customer at any time.

    ```sh theme={null}
    curl --request GET \
      --url https://api.hyperline.co/v1/customers/<customer ID> \
      --header 'Authorization: Bearer <token>'
    ```

    ```json theme={null}
    {
      "id": "cus_Typ0px2W0aiEtl",
      "name": "My customer",
      "currency": "EUR",
      "subscriptions": [
        {
          "id": "sub_0kIc7jrF7gV00V",
          "status": "active"
        }
      ]
    }
    ```

    <Note>
      If you want to retrieve the quantity of the subscription products or the full details, you can use the subscriptions API.

      ```sh theme={null}
      curl --request GET \
        --url https://api.hyperline.co/v2/subscriptions/<subscription ID> \
        --header 'Authorization: Bearer <token>'
      ```

      ```json theme={null}
      {
        "status": "active",
        "products": [
          {
            "id": "itm_4vea8Gj0a5HZr9",
            "type": "seat",
            "count": 23
          }
        ]
        // ...
      }
      ```
    </Note>
  </Step>
</Steps>

**That's it!** You can then proceed with your desired product flow.

Your customer will be automatically invoiced and their payment method charged according to the configuration of the created subscription.

### 3. Follow the subscription

You're able to retrieve at any time a unique portal link for your customer to follow their subscription, edit their payment method, or download their invoices.

We recommend adding a button in your product redirecting to this page for your customer to "manage billing".

```sh theme={null}
curl --request GET \
  --url https://api.hyperline.co/v1/customers/<customer ID>/portal \
  --header 'Authorization: Bearer <token>'
```

```json theme={null}
{
  "url": "https://..."
}
```

You can also [follow and manage](https://app.hyperline.co/app/customers) your customers' subscriptions on Hyperline.


# Importing historical data
Source: https://docs.hyperline.co/guides/importing-historical-data

Import customers, subscriptions, and invoices from another billing system

When migrating to Hyperline from another billing system, you can import your historical data using batch API endpoints. This allows you to maintain continuity in your billing records, reporting, and customer history.

<Info>
  **Dedicated import service available**

  This guide explains how to import historical data autonomously using our API. However, we also provide a dedicated service to help you migrate data from your existing billing system. If you'd prefer assistance with your migration, please contact us via the in-app chat or discuss this option with your sales contact.
</Info>

## What can be imported

You can import the following data types:

* **Customers**: Customer profiles with all associated metadata
* **Subscriptions**: Active and historical subscriptions with their configuration
* **Invoices**: Invoice records including PDF documents

## Prerequisites

Before importing subscriptions and invoices, you must configure your product catalog in Hyperline. Products referenced in subscription and invoice imports must already exist in your Hyperline account.

<Info>
  **Configure products first**

  Subscriptions and invoices might require valid Hyperline product identifiers in their import payloads. Create all necessary products in Hyperline before starting your data import, or the API will reject requests with unknown product references.
</Info>

You can create products through:

* The Hyperline web application under **Catalog > Products**
* The [Products API endpoints](/api-reference/endpoints/products/create-product)

## Import process overview

The recommended import sequence is:

1. Configure your product catalog (required for subscriptions and invoices)
2. Import customers (required for subscriptions and invoices)
3. Import subscriptions with historical start dates
4. Import invoices with their PDF documents

<Tip>
  **Test in sandbox first**

  Always test your import process in the sandbox environment before importing production data. This allows you to validate your data mapping and identify any issues without affecting live operations. Note that sandbox is not a clone of production — you'll need to seed it with a representative slice of customers and products to make the dry run meaningful.
</Tip>

## Importing customers

Use the batch customer creation endpoint to import multiple customers at once (up to 50 per request).

```sh theme={null}
curl -X POST https://api.hyperline.co/v1/customers/batch \
  -H "Authorization: Bearer <API key>" \
  -H "Content-Type: application/json" \
  -d '{
    "customers": [
      {
        "batch_customer_id": "batch_001",
        "name": "Acme Corporation",
        "billing_email": "billing@acme.com",
        "external_id": "cust_123_from_old_system"
      }
    ]
  }'
```

<Note>
  The `batch_customer_id` is required for batch operations to track each customer in the batch.
</Note>

<Tip>
  **Look up customers by your old IDs**

  Set the `external_id` field to your previous system's customer ID, and you can resolve customers later via the API without maintaining a separate mapping table:

  ```sh theme={null}
  GET /v1/customers?external_id=cust_123_from_old_system
  ```
</Tip>

For detailed parameters and response format, see the [Create customers batch](/api-reference/endpoints/customers/create-customers-batch) endpoint documentation.

## Importing subscriptions

Subscriptions can be created with start dates in the past, allowing you to preserve historical subscription data.

### Key considerations for subscription imports

* **Start date**: Set `starts_at` to the original subscription start date from your previous system
* **Initial billing date**: Set `initial_billing_at` to the first or next date when Hyperline should start billing. This should typically be the next renewal date or the date when you want Hyperline to take over billing operations
* **Activation strategy**: Use `start_date` to activate the subscription based on the `starts_at` date
* **Contract terms**: Define contract duration and renewal settings
* **Inactive subscriptions**: Import already-ended subscriptions only if you need them for historical reporting; otherwise skip them since they won't bill

```sh theme={null}
curl -X POST https://api.hyperline.co/v2/subscriptions \
  -H "Authorization: Bearer <API key>" \
  -H "Content-Type: application/json" \
  -d '{
    "customer_id": "cust_hyperline_id",
    "activation_strategy": "start_date",
    "starts_at": "2023-01-15T00:00:00Z",
    "initial_billing_at": "2026-02-15T00:00:00Z",
    "contract_terms": {
      "activation_strategy": "start_date",
      "end_strategy": "duration",
      "duration": {
        "period": "years",
        "count": 1
      },
      "renew_automatically": true
    },
    "products": [
      {
        "id": "prod_hyperline_id",
        "payment_interval": {
          "period": "years",
          "count": 1
        },
        "payment_schedule": "start"
      }
    ]
  }'
```

<Note>
  The product `id` must reference a product that already exists in your Hyperline product catalog. Map your old system's products to Hyperline product IDs before importing subscriptions.
</Note>

<Card title="Example 💡">
  A customer subscribed to your service on January 15, 2023, with annual billing. You're migrating to Hyperline in January 2026. Set `starts_at` to `2023-01-15` (preserving the original subscription start) and `initial_billing_at` to `2026-02-15` (the next renewal date when Hyperline should generate the invoice).
</Card>

For detailed parameters, see the [Create subscription](/api-reference/endpoints/subscriptions/create-subscription) endpoint documentation.

## Importing invoices

Import historical invoices to maintain complete billing records and enable accurate reporting.

### Batch invoice creation

Create multiple invoices at once (up to 50 per request):

```sh theme={null}
curl -X POST https://api.hyperline.co/v2/invoices/batch \
  -H "Authorization: Bearer <API key>" \
  -H "Content-Type: application/json" \
  -d '{
    "batch_id": "import_batch_2025_01",
    "invoices": [
      {
        "batch_invoice_id": "inv_123_from_old_system",
        "customer_id": "cust_hyperline_id",
        "status": "paid",
        "emitted_at": "2025-01-15T00:00:00Z",
        "due_at": "2025-02-15T00:00:00Z",
        "settled_at": "2025-01-20T00:00:00Z",
        "line_items": [
          {
            "product_id": "prod_hyperline_id",
            "name": "Annual subscription",
            "unit_amount": 12000,
            "units_count": 1
          }
        ]
      }
    ]
  }'
```

The endpoint returns a `202 Accepted` response with a `batch_id` that you can use to track the batch processing:

```json theme={null}
{
  "batch_id": "import_batch_2025_01"
}
```

<Note>
  The batch invoice creation endpoint processes invoices asynchronously — see [Tracking batch invoice creation](#tracking-batch-invoice-creation) below for the webhook events you can listen to. The `batch_invoice_id` is required to track each invoice in the batch. Each line item should reference a `product_id` from your product catalog. For paid invoices, include the `settled_at` date to record when payment was received.
</Note>

For detailed parameters, see the [Create invoices](/api-reference/endpoints/invoices/create-invoices) endpoint documentation.

### Tracking batch invoice creation

Since batch invoice creation is asynchronous, you should set up webhook listeners to track the success or failure of each invoice:

* **`invoice.batch.creation_succeeded`**: Triggered when an invoice in the batch is successfully created
* **`invoice.batch.creation_failed`**: Triggered when an invoice in the batch fails to be created

Each webhook event includes the `batch_id` and `batch_invoice_id` to help you track which invoices were processed successfully. See the [Webhooks documentation](/api-reference/docs/webhooks) for more details on setting up webhook endpoints.

### Importing invoice PDFs

After creating an invoice record, you can upload the original PDF document from your previous system:

```sh theme={null}
curl -X POST https://api.hyperline.co/v1/invoices/{invoice_id}/upload \
  -H "Authorization: Bearer <API key>" \
  -H "Content-Type: multipart/form-data" \
  -F "file=@/path/to/invoice.pdf"
```

This preserves the original invoice formatting and branding from your previous system, which can be important for customer records and compliance.

For detailed parameters, see the [Upload PDF to invoice](/api-reference/endpoints/invoices/upload-pdf-to-invoice) endpoint documentation.

## Best practices

### Data validation

* Validate all data before importing to ensure it meets Hyperline's requirements
* Check for required fields and data format compliance
* Test with a small batch first to identify any mapping issues

### Batch size management

* Process imports in batches of 50 items or fewer (API limit)
* Implement retry logic for failed batches
* Monitor API rate limits to avoid throttling

### Data mapping

* Create a mapping document between your old system's data structure and Hyperline's
* **Map products first**: Create a mapping between your old system's product IDs and Hyperline `product_id` values before importing subscriptions or invoices
* Use `external_id` and `metadata` fields to maintain references to original system IDs
* Document any data transformations or business logic applied during import

### Timing considerations

* Schedule imports during low-traffic periods to minimize impact
* Import customers before subscriptions and invoices (dependency order)
* Allow time for data validation and reconciliation after import

### Date and timezone handling

* All timestamps are interpreted as UTC — pass dates in ISO 8601 with an explicit offset (e.g. `2026-02-15T00:00:00Z`)
* A bare date or local-time string can shift the billing day by ±1 in customer-facing invoices when your timezone differs from UTC
* This matters most for `starts_at`, `initial_billing_at`, and the invoice `emitted_at` / `due_at` / `settled_at` fields — pick the same calendar day your old system used and append `T00:00:00Z`

### Reconciliation

After importing:

* Verify customer counts match between systems
* Reconcile subscription statuses and billing dates
* Confirm invoice totals and payment statuses
* Review reporting data to ensure accuracy

<Warning>
  **Irreversible operation**

  Data imports cannot be automatically reversed. Always test thoroughly in the sandbox environment before importing production data. Consider keeping backups of your original data until you've fully validated the import.
</Warning>


# Subscription billing cycles
Source: https://docs.hyperline.co/guides/subscription-billing-cycles

Learn how to change the billing cycle alignment of a subscription using the advanced update feature

When a subscription is created, its billing cycle is determined by its start date or initial billing date. For example, a monthly subscription starting on March 10th renews on the 10th of each month. In some cases, you may need to realign the billing cycle—for instance, to have all your subscriptions renew on the 1st of the month.

This guide walks you through how to change the billing cycle alignment of a subscription using the [advanced update (transition)](/docs/subscriptions/update#advanced-update) feature.

## Change the billing cycle alignment

Use this when you want to shift a subscription's renewal date to a different day. For example, moving a monthly subscription that renews on the 10th to renew on the 1st instead.

### Step-by-step instructions

<Steps>
  <Step title="Open the subscription and start an update">
    Navigate to the customer's subscription details page, click on the **Actions** dropdown, then select **Update subscription**.

    Choose **Advanced update** to access the full transition configuration.
  </Step>

  <Step title="Choose when to apply the update">
    Select **Scheduled date** and pick the date you want the new billing cycle to start on.

    This date should correspond to your desired new anchor date—either:

    * **A past date** matching the new anchor (e.g., the 1st of the current month if you want the subscription to renew on the 1st going forward)
    * **A future date** matching the new anchor (e.g., the 1st of the next month)

    <Card title="Example 💡">
      If today is January 15th and the subscription currently renews on the 10th, you could select:

      * **January 1st** (past) to retroactively realign the billing cycle from the beginning of the current month
      * **February 1st** (future) to realign starting from the next month
    </Card>
  </Step>

  <Step title="Keep the current subscription configuration">
    In the update source step, select **Update current subscription**. Since you only want to change the billing cycle alignment and not modify the products or pricing, keep the subscription configuration as-is.
  </Step>

  <Step title="Configure transition options">
    This step is key to realigning the billing cycle:

    1. Under **Billing cycle alignment**, select **Start new period**. This resets the subscription billing dates to start a fresh cycle from the selected transition date, effectively making that date the new anchor for all future renewals.
    2. Under **Transition invoice**, choose the option that fits your use case:
       * **Generate transition invoice** to settle the period between the last renewal and the transition date
       * **Waive transition invoice** to skip billing for the partial period

    <Tip>
      Use the invoice preview at this step to review both the transition invoice and the following invoice. This helps you verify that the new billing cycle alignment is correct before confirming.
    </Tip>
  </Step>

  <Step title="Review and confirm">
    Review the update summary to verify that:

    * The transition date matches your desired new anchor date
    * **Start new period** is selected
    * The transition invoice setting is correct

    Confirm the update. The subscription will now follow the new billing cycle, renewing on the selected anchor date going forward.
  </Step>
</Steps>

### What happens after the update

Once the transition is applied:

* The subscription's billing cycle resets to start from the transition date
* All future renewals align to this new date (e.g., the 1st of each month)
* If a transition invoice was generated, it covers the partial period between the previous renewal and the new anchor date
* The subscription version history records this change in the [versions tab](/docs/subscriptions/update#subscription-versions)

<Card title="Example 💡">
  A monthly subscription renewing on the 10th is transitioned on February 1st with **Start new period** selected:

  * A transition invoice covers January 10th–January 31st (if not waived)
  * The new billing period runs from February 1st to February 28th
  * All future renewals happen on the 1st of each month
</Card>

<Info>
  Is something still unclear? Don't hesitate to reach out to our team via the in-app chat if you need additional support.
</Info>


# Adyen
Source: https://docs.hyperline.co/integrations/adyen

Learn how to collect payments through Adyen on Hyperline

## Prerequisites

You need to have an [Adyen](https://www.adyen.com) account, finished your Adyen's onboarding flow, and admin rights on Hyperline.

## Set-up

If [Adyen](https://www.adyen.com) is your preferred Payment Service Provider, connecting it with Hyperline is a straightforward process:

1. In the menu, select **Settings**
2. Select **Payment**
3. Click on **Connect payment provider**, then Adyen

This will redirect you to the Adyen login page where you will have to enter your account credentials and click on **Continue**.

Once the process is completed, you will see Adyen appearing as **Active** in the Payment page.

<Tip>
  You can connect multiple Adyen accounts to Hyperline so that payments are routed based on your invoicing entities and preferences.
</Tip>

## Payment methods

Adyen through Hyperline support:

* **Card** payments from major card schemes such as Visa, Mastercard, American Express, Discover & Diners, JCB and more, depending on country and locality
* **Direct Debit** payments including SEPA (EU) and Bacs (UK)

## Customer information

Each time you bill a customer in Hyperline, the corresponding payment details (including payment methods and mandates) are automatically created and managed by Hyperline in your Adyen account.

Additionally, Hyperline integrates payment method collection forms into our hosted pages (checkout, customer portal, invoice page, and quote page), requiring no technical effort on your part.

This seamless integration ensures that payments data remain synchronized between Hyperline and Adyen, streamlining transaction management and reconciliation.


# Airwallex
Source: https://docs.hyperline.co/integrations/airwallex

Learn how to collect payments through Airwallex on Hyperline

## Prerequisites

You need to have a [Airwallex](https://www.airwallex.com), finished your Airwallex's onboarding flow, and admin rights on Hyperline.

## Set-up

If [Airwallex](https://www.airwallex.com) is your preferred Payment Service Provider, connecting it with Hyperline is a straightforward process:

1. In the menu, select **Settings**
2. Select **Payment**
3. Click on **Connect payment provider**, then Airwallex

This will redirect you to the Airwallex login page where you will have to enter your account credentials and click on **Continue**.

<Frame>
  <img />
</Frame>

Once the process is completed, you will see Airwallex appearing as **Active** in the Payment page.

<Frame>
  <img />
</Frame>

<Tip>
  You can connect multiple Airwallex accounts to Hyperline so that payments are routed based on your invoicing entities and preferences.
</Tip>

## Payment methods

Airwallex through Hyperline support:

* **Card** payments from major card schemes such as Visa, Mastercard, American Express, JCB, UnionPay, Discover and Diners Club, depending on country and locality
* **Direct Debit** payments including SEPA (EU), Bacs (UK), or ACH (US)

## Customer information

Each time you bill a customer in Hyperline, the corresponding customer profile and payment details (including payment methods and mandates) are automatically created and managed by Hyperline in your Airwallex account.

Additionally, Hyperline integrates payment method collection forms into our hosted pages (checkout, customer portal, invoice page, and quote page), requiring no technical effort on your part.

This seamless integration ensures that customer data and payments remain synchronized between Hyperline and Airwallex, streamlining transaction management and customer information handling.

<Tip>
  If you already have a Airwallex account with existing customers and payment
  methods, you have the possibility **to import them in Hyperline**. It is
  particularly useful when you configure your account.

  Please contact support if you are interested.
</Tip>


# Anrok
Source: https://docs.hyperline.co/integrations/anrok

Learn how to use Anrok as tax engine on Hyperline

## Prerequisites

You need to have a [Anrok account](https://anrok.com).

<Note>
  You need to know, that Hyperline is able to connect only one tax engine at a
  time per invoicing entity, so if you want to use Anrok, you'll need to
  configure all your products and jurisdictions in Anrok.
</Note>

## Set-up

If [Anrok](https://www.anrok.com) is your preferred tax engine, you need to ask us for a connection, and we'll do the setup for you inside Hyperline.

### Get Anrok API key

But first, you'll need to provide us an Anrok API key that you can get from your Anrok account.

1. In the menu, select **Settings**

<Frame>
  <img />
</Frame>

2. Then, at the bottom, **Manage API keys**

<Frame>
  <img />
</Frame>

3. Click on **Create API key**

<Frame>
  <img />
</Frame>

4. Copy the API key and once Hyperline has activated the feature for you and you'll be able to click on **Connect** in the **Integrations** page.

<Frame>
  <img />
</Frame>

### Configure Anrok Accounting Timezone

You need to configure the timezone of your Anrok account in the **Settings** page otherwise you'll get errors when you'll try to create an invoice.

1. In the menu, select **Settings**, and in the **Accounting** section, select **Timezone**.

<Frame>
  <img />
</Frame>

### Configure Anrok as Tax Engine

Click on **Taxes** in the settings menu and select **Anrok** as tax engine.

<Frame>
  <img />
</Frame>

### Configure products

Then, to make the mapping between your Hyperline products and Anrok products, you need to go to the **Products** page.

1. Click on **Products** in the menu

   <Frame>
     <img />
   </Frame>

2. Click on **Add product**

<Frame>
  <img />
</Frame>

3. Fill the form with the following information:

<Note>
  The **Product ID** is a product ID that you'll need to fill in Hyperline
  product page. (it can be shared across multiple products in Hyperline
  afterwards)
</Note>

<Note>
  Here is an article from Anrok that explains the tax categories: [Anrok Tax
  Categories](https://help-center.anrok.com/hc/en-us/articles/4412669541907-Available-tax-categories-for-product-IDs)
</Note>

<Frame>
  <img />
</Frame>

4. As a recommendation from Anrok, we strongly encourage you to create a product that will be used as default when Hyperline doesn't have any mapping saved for a product.

Name it **default\_hyperline\_product\_anrok** and set the **Product ID** to **default\_hyperline\_product\_anrok** with the default taxed categories that will be used.

If you don't do this, we'll take a product from your mapped products and use it as default.

5. Click on **Save**

Then, as the last step, you'll need to update all the products in Hyperline with the Anrok product ID, on each products of the **Products** page in the accounting section.

<Frame>
  <img />
</Frame>


# Attio
Source: https://docs.hyperline.co/integrations/attio

Learn how to connect Attio with Hyperline

The Hyperline-Attio integration provides a seamless connection between your Attio workspace and Hyperline.

With this integration, you can access dedicated widgets and actions directly from your Attio record pages, allowing you to create and manage Hyperline quotes, subscriptions, and customers without leaving your CRM. These features embed the full Hyperline interface inside Attio, ensuring a smooth and efficient flows.

<Frame>
  <img />
</Frame>

In addition, the integration enables optional and automatic data synchronization between Hyperline entities—such as quotes, subscriptions, and invoice details—and Attio's custom objects. This ensures you always have the most up-to-date information at your fingertips, allowing this data to be used for internal automations, workflows, and reporting within Attio.

<Frame>
  <img />
</Frame>

## Prerequisites

You must have a valid [Attio account](https://attio.com) with admin rights as well as access to the settings of your Hyperline account.

We recommend creating a dedicated Attio test workspace before going live, and using the [test mode](../docs/getting-started/sandbox) of your Hyperline account during setup and experimentation.

## Embedded Hyperline UIs in Attio

### Installation

Upon connecting your Attio account to Hyperline, the Hyperline app is automatically installed in your Attio workspace.

You'll then need to configure a **Workspace Connection**:

1. In Attio, navigate to Workspace settings > Apps > Hyperline > Workspace Connection > Connect
2. Enter an [API key created in your Hyperline settings](../api-reference/docs/authentication#how-to-generate-an-api-key) with **read access**

#### Sandbox

To use the Hyperline Attio app with your Hyperline **sandbox (test mode)** account, go to Workspace settings > Apps > Hyperline > Settings in Attio, and select "Sandbox" as the environment.

<Info>
  In this case, please use an API key created in your Hyperline **sandbox** account for the Attio app Workspace Connection.
</Info>

### Record actions

Once the integration is set up, new Hyperline actions become available directly from your Attio company and deal records.

These actions allow you to:

* create Hyperline quotes
* create Hyperline subscriptions
* manage the related Hyperline customer

Each action opens a dedicated Hyperline interface embedded directly within Attio, giving you access to the full Hyperline experience without leaving your CRM—and ensuring seamless interoperability between both systems.

### Widgets

In addition to record actions, the integration provides dedicated Hyperline widgets that can be embedded directly into your Attio company and deal record pages.

* **Subscription widget**: Displays a preview of the customer's active subscription along with its associated ARR. Clicking the widget opens the corresponding Hyperline subscription page.
* **Quote widget**: Displays a preview of the currently open quote and its associated value. Clicking the widget opens the corresponding Hyperline quote page.

If multiple subscriptions or quotes are linked to the Attio record, the widget will instead display the number of related items. Clicking it will open a list of all associated subscriptions or quotes.

### User access

Attio users do not need an existing Hyperline account. When a user triggers a Hyperline action for the first time, a corresponding Hyperline user is automatically created using their Attio email address and assigned to your default Hyperline role (the ['Account manager' role](../docs/getting-started/configure-account#account-manager-role) if not changed).

When Hyperline interfaces are opened inside Attio, the user's Hyperline role is applied to ensure the correct view and edit permissions. These permissions are managed directly in Hyperline under Settings > Team.

### Data reconciliation

When retrieving Hyperline customer data from an Attio company or deal record, the following lookup mechanism is applied:

1. If it's a deal record, use the associated company record for the lookup.
2. If the company record is already linked to a Hyperline customer (via the Integrations section on the Hyperline customer page), that customer is used.
3. If the company record has a value in the Hyperline customer ID custom field, we attempt to resolve the corresponding Hyperline customer.
4. If the company record has a value in the Hyperline external ID custom field, we attempt to resolve the Hyperline customer whose ID or external ID matches that value.

If the Attio company and the Hyperline customer were not previously linked, the link is automatically created—provided the integration settings allow it (customer sync enabled, sync direction including Attio → Hyperline, and either all customers or only those marked for sync).

If a customer is found but the settings do not allow automatic linking, Hyperline will surface the suggested customer in Attio, along with an action to manually trigger the link.

If no customer is found but the “Allow creating new customer” setting is enabled, the Attio user will be able to create a new related Hyperline customer and proceed with the desired action.

## Data synchronization

In addition to the fully built-in embedded UIs, the integration can also synchronize data from Hyperline to Attio custom objects. This synchronization is optional and can be configured afterward.

<Frame>
  <img />
</Frame>

When you connect your Attio workspace and select which entities you want to synchronize in the Hyperline settings, Hyperline automatically creates the required custom objects and their associated fields in Attio (if they do not already exist) and sets up the synchronization mechanisms.

<Warning>
  Deleting or manually modifying a Hyperline custom objects and custom fields in
  Attio may break the integration and lead to unexpected behavior.
</Warning>

Changing the data you choose to synchronize requires reconfiguring the integration. This process may take a few minutes to complete.

### Customers sync

When enabled, Hyperline customers are synchronized with Attio companies. You can choose the synchronization direction (one-way or bidirectional) and specify which Attio companies should be imported into Hyperline (all companies or only flagged ones).

During the integration setup, Hyperline creates a “(Hyperline) Synchronize” checkbox custom field (`hyperline_sync` slug) on the Company object.

When selecting the “Only flagged companies” option, the integration will import and synchronize only the companies where this checkbox is enabled, ignoring all others.

### Mapping

Below are the objects mappings between Hyperline entities and Attio custom objects.

| Entity                | Attio object slug                  |
| --------------------- | ---------------------------------- |
| Quote                 | `hyperline_quotes`                 |
| Quote line item       | `hyperline_quote_line_items`       |
| Quote coupon          | `hyperline_quote_coupons`          |
| Quote phase           | `hyperline_quote_phases`           |
| Quote file            | `hyperline_quote_files`            |
| Subscription          | `hyperline_subscriptions`          |
| Subscription product  | `hyperline_subscription_products`  |
| Subscription coupon   | `hyperline_subscription_coupons`   |
| Subscription phase    | `hyperline_subscription_phases`    |
| Invoice               | `hyperline_invoices`               |
| Invoice line item     | `hyperline_invoice_line_items`     |
| Custom property value | `hyperline_custom_property_values` |

### Manually trigger a sync

You can also manually trigger customer data synchronization from the Hyperline customer page. In the Integrations dropdown, click “Sync with Attio” to push (or pull, depending on the sync direction) the customer's data and send all associated quotes, subscriptions, and invoices to Attio.

## Troubleshooting

If you encounter any issues with the integration (missing data, failed entity synchronization, etc.), we recommend checking the Hyperline issues page for more details: Settings > Integrations > Attio > View issues.

## Disconnect

At any time, you can disconnect the integration by clicking the Disconnect button located in the top-right corner of the Attio integration settings page.

Disconnecting the integration will stop all synchronization, but the custom objects, custom fields, and any previously pushed data in Attio will remain intact—they will not be deleted.


# Exact Online
Source: https://docs.hyperline.co/integrations/exact-online

Learn how to push your invoicing data in your accounting tool

[Exact](https://www.exact.com) is a Dutch technology company that provides software for small and medium enterprises. Exact Online is its cloud-based accounting software.

## Prerequisites

You need to have a valid [Exact Online account](https://www.exact.com/fr/software/exact-online) and admin rights on Hyperline.

## Setup

<Steps>
  <Step title="In Hyperline, navigate to the Settings > Integrations page" />

  <Step title="Click Connect on the Exact Online card" />

  <Step title="Authenticate on Exact Online">
    If you are not already logged into Exact Online, enter your credentials to proceed.
  </Step>

  <Step title="Enter your division number">
    You will be redirected to Hyperline. Navigate to **Settings > Integrations > Exact Online** and enter your **division number**.
  </Step>

  <Step title="Configure codes and invoice push mode">
    Configure the required codes and select your invoice push mode. See the [Invoice push mode](#invoice-push-mode) and [Settings](#settings) sections below for details.
  </Step>

  <Step title="That's it!">
    Your Hyperline account is ready to send invoices and credit notes.
  </Step>
</Steps>

## Reconcile Hyperline and Exact Online customers

If you already have existing customers in Exact Online, we'll need to link them with the corresponding customers in Hyperline. Our support team is available to assist you with this process during onboarding.

## Synchronization

When you connect your Exact Online account, Hyperline **automatically sends invoices** with their complete details (including line items and PDF file).

<Note>
  By default, only invoices and customers created after the connection date will sync. If you need to push older data to Exact Online, please contact our support team.
</Note>

### Invoice PDF synchronization

Invoice PDFs are automatically attached to invoices in Exact Online when they are first synced. If you need to re-attach or update PDFs for existing invoices (for example, if the initial attachment failed), please contact our support team.

### Customer synchronization

Hyperline supports 2 modes of synchronization for customers:

* **no synchronization**: customers are not synchronized with Exact Online.
* **from Hyperline to Exact Online**: customers created in Hyperline are automatically created in Exact Online with their details.

### Payment synchronization

Hyperline supports 3 modes of synchronization for payments:

* **no synchronization**: payments are not synchronized with Exact Online.
* **from Exact Online to Hyperline**: payments created in Exact Online are automatically created in Hyperline, and the status of the related invoice is updated accordingly.
* **from Hyperline to Exact Online**: payments created in Hyperline are automatically created in Exact Online as bank journal entries.

The synchronization delay is 1 hour maximum.

## Invoice push mode

Hyperline can push invoices to Exact Online in two different ways:

* **Sales Invoices** (default): Invoices are created as sales invoices in Exact Online. This mode is useful if you need to manage invoices directly in Exact Online's invoice module.
* **Sales Entries**: Invoices are created as sales entries (journal entries) in Exact Online. Enable the **Create sales journal entry instead of sales invoice** flag in your integration settings to use this mode.

<Note>
  The push mode applies to both invoices and credit notes.
</Note>

## Settings

You can configure the following codes on the **Settings > Integrations > Exact Online** page:

* **Invoice account code**: General Ledger (GL) account code used for invoices.
* **Credit note account code**: GL account code used for credit notes.
* **Payment account code**: GL account code used for payments created in Exact Online.
* **Invoice sales journal code**: Sales journal used when pushing invoices as sales entries. By default, invoices will be created with the sales journal code *70*.
* **Credit note sales journal code**: Sales journal used when pushing credit notes as sales entries. By default, credit notes will be created with the sales journal code *70*.
* **Bank journal code**: Bank journal used when creating payments in Exact Online.
* **Tax code**: Default tax code used when no tax code is matched for the line items products.

### Product, tax and account codes

Exact Online requires a **product code** for every invoice line item only when using the **Sales Invoices** mode. When using the **Sales Entries** mode, product codes are not required.

Tax codes can be configured in two different ways:

* **At the product level**: Define a specific tax code for each product in Hyperline. This tax code will be used when the product is invoiced.
* **At the invoicing entity level**: Configure tax codes with automatic computation of tax rates in the tax settings of the relevant invoicing entity. When configured this way, tax codes are automatically resolved according to what is configured in Hyperline and pushed to Exact Online.

You can also define a General Ledger **account code** for every product. If no account code is defined, the default invoice or credit note account code will be used.


# GoCardless
Source: https://docs.hyperline.co/integrations/gocardless

Learn how to collect payments through GoCardless on Hyperline

## Prerequisites

You need to have a [GoCardless](https://gocardless.com), finished your GoCardless's onboarding flow, and admin rights on Hyperline.

## Set-up

If [GoCardless](https://gocardless.com) is your preferred Payment Service Provider, integrating it with Hyperline is a straightforward process:

1. In the menu, select **Settings**
2. Select **Payment**
3. Click on **Connect payment provider**, then GoCardless

This will direct you to the GoCardless login page, where you will need to enter your account credentials and click on **Connect Account**.

<Frame>
  <img />
</Frame>

Once the process is completed, you will see GoCardless appearing as **Active** in the Payment page.

<Frame>
  <img />
</Frame>

<Tip>
  You can connect multiple GoCardless accounts to Hyperline so that payments are routed based on your invoicing entities and preferences.
</Tip>

## Payment methods

GoCardless through Hyperline support:

* **Direct Debit** payments including SEPA (EU), Bacs (UK), or ACH (US)

## Customer information

Each time you bill a customer in Hyperline, the corresponding customer profile and payment details (including payment methods and mandates) are automatically created and managed by Hyperline in your GoCardless account.

Additionally, Hyperline integrates payment method collection forms into our hosted pages (checkout, customer portal, invoice page, and quote page), requiring no technical effort on your part.

This seamless integration ensures that customer data and payments remain synchronized between Hyperline and GoCardless, streamlining transaction management and customer information handling.

<Tip>
  If you already have a GoCardless account with existing customers and payment
  methods, you have the possibility **to import them in Hyperline**. It is
  particularly useful when you configure your account.

  Please contact support if you are interested.
</Tip>

## Refund conditions

Refunding payments via GoCardless is a user-friendly process, applicable for full or partial amounts through the dashboard or API.

A concise timeline outlines the steps, with refunds typically processed 7 days after the payment charge date, unless users choose to opt-out.
Timely customer notifications and swift fund receipt—usually within one to two business days—characterize the process.

The significance of the default 7-day refund delay is underscored for refund safety.
Payments via the bank debit network may not settle immediately, posing a risk of late failure payments.

It is strongly advised not to refund within 7 days to ensure sufficient settling time and minimize the potential for refunding unreceived funds.
Users seeking more flexibility can opt-out of this default restriction, as explained in the [official documentation](https://hub.gocardless.com/s/article/Refunding-payments?language=en_GB), providing a balance between user control and risk management.


# Hightouch
Source: https://docs.hyperline.co/integrations/hightouch

Learn how to sync data from Hightouch

## What is Hightouch?

[Hightouch](https://hightouch.com) is a platform that enables businesses to sync data between different systems, databases, or applications, often associated with data integration and synchronization. It facilitates the movement of data between various sources and destinations, allowing companies to streamline their operations, automate processes, and ensure that different tools or databases remain up-to-date with the most recent information.

All this data can be easily sent to Hyperline to collect your customer's usage and automate usage-based billing and invoicing.

## Send usage from Hightouch to Hyperline

### Configure a data source

The first thing you need to create in Hightouch is a `source`.

<Steps>
  <Step title="Go to the Sources page" />

  <Step title="Click on Add source" />

  <Step title="Select and configure the data source">
    The source can be of any type (spreadsheet, database, warehouse, etc).

    <Frame>
      <img />
    </Frame>
  </Step>
</Steps>

### Create a HTTP Request destination

Hyperline uses HTTP requests to ingest usage. Setting up this `destination` in Hightouch takes only a few clicks:

<Steps>
  <Step title="Go to the Destinations page" />

  <Step title="Click on Add destination and select HTTP Request">
    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Select and configure the request">
    You need to add two headers:

    * `Authorization` with `Bearer <your API key>` as a **secret** value
    * `Content-Type` with `application/json` as value

    <Frame>
      <img />
    </Frame>
  </Step>
</Steps>

### Create a model

After saving the destination, you need to create a `model` representing the entity you want to sync (represented as `event` in Hyperline).

<Steps>
  <Step title="Go to the Models page" />

  <Step title="Click on Add model" />

  <Step title="Select a source and configure a model">
    Put a name and select a primary key from the source fields.

    <Frame>
      <img />
    </Frame>

    After finishing the model, you can also configure more settings on it like columns types, descriptions, etc.

    <Frame>
      <img />
    </Frame>
  </Step>
</Steps>

### Create a sync

The last step you need to configure is a `sync`. Syncs declare how you want query results from a model to appear in your destination (Hyperline).

<Steps>
  <Step title="Go to the Syncs page" />

  <Step title="Click on Add sync" />

  <Step title="Select your model and the HTTP Request destination">
    Put a name and select a primary key from the source fields.

    Select **Row added** and **Row updated** triggers, **POST** HTTP request method, don't change the URL, **JSON** as type of payload with **Use JSON editor**.

    Here is an example of JSON payload that can be sent to the Hyperline ingest API.

    ```json theme={null}
    {
      "customer_id": "{{ row.customerId }}",
      "event_type": "{{ row.eventType }}",
      "timestamp": "{{ row.timestamp }}",
      "record": {
        "id": "{{ row.eventId }}",
        "my_property": "{{ row.customProperty }}", // add any custom properties you want to ingest in Hyperline
      },
    }
    ```

    <Note>
      Hightouch supports Liquid template language to insert variables from your source to your JSON payload. These variables are created following this syntax: `{{ row.variable }}`, `variable` being the column name of your source.
    </Note>
  </Step>
</Steps>

Verify your synchronization by using a data sample. A new event should appear on your events [explore](https://app.hyperline.co/app/events/explore) page within Hyperline.

When you're ready, activate this sync and specify a periodic trigger.


# HubSpot
Source: https://docs.hyperline.co/integrations/hubspot

Learn how to connect HubSpot with Hyperline

The Hyperline-HubSpot integration provides a seamless connection between your HubSpot instance and Hyperline.
With this integration, you can access a dedicated widget directly from HubSpot, allowing you to create and manage Hyperline quotes, subscriptions, and customers without leaving your CRM. This feature embeds the full Hyperline interface inside HubSpot, ensuring a smooth and efficient flows.

In addition, the integration enables optional and automatic data synchronization between Hyperline entities—such as quotes, subscriptions, and invoice details—and HubSpot's custom objects. This ensures you always have the most up-to-date information at your fingertips, allowing this data to be used for internal automations, workflows, and reporting within HubSpot.

## Prerequisites

You must have a valid [HubSpot account](https://hubspot.com) and access to the settings of your Hyperline account.

We recommend **experimenting with a test account** before going live. You can create a free [HubSpot account](https://app.hubspot.com/signup-hubspot/crm) and use the [test mode](../docs/getting-started/sandbox) of your Hyperline account during setup and testing.

## Embedded Hyperline UIs in HubSpot

### Installation

Upon connecting your HubSpot account to Hyperline, Hyperline automatically adds an HubSpot card to your HubSpot account.

This card will appear on your company and deal pages, allowing your revenue teams to keep using HubSpot while seamlessly accessing all Hyperline functionalities.

<Info>
  If the card isn't added automatically, you can add it manually. Open a company or deal record page and go to **Customize** > **Default view** (or any view) > **Edit layout**. In the right panel, hover over an existing card to reveal the option to add a new one. Select Hyperline and save your changes.
</Info>

### Card

Once installed, this card can be used on both **company**, **contact**, and **deal** pages (right side panel).

It provides several available actions, allowing you to:

* create Hyperline quotes
* create Hyperline subscriptions
* manage the related Hyperline customer

Each action opens a dedicated Hyperline interface embedded directly within HubSpot, giving you access to the full Hyperline experience without leaving your CRM—ensuring seamless interoperability between both systems.

### Settings

The card's behavior can be fine-tuned from **Settings** > **Integrations** > **HubSpot**.

#### Root object

Controls which HubSpot object the widget treats as the source of truth when displaying Hyperline billing data (quotes and subscriptions). Two modes are available:

* **Company** — All quotes and subscriptions of a company are displayed on both the company card and the cards of its related deals. Choose this option if your revenue team thinks about billing at the customer level and wants the full billing picture available from any deal tied to that customer.
* **Deal** — Only the quotes and subscriptions attached to a specific deal are displayed on that deal's card. The company card still shows all of the company's quotes and subscriptions. Choose this option if you want each deal to surface only its own billing items, with no cross-deal bleed.

This setting only affects what's displayed in the embedded widget; it does not change how data is synchronized with HubSpot custom objects.

#### Allow creating new customer

When enabled, a HubSpot user triggering an action from a company or deal that isn't yet linked to a Hyperline customer can create the corresponding Hyperline customer on the fly and proceed with the action.

When disabled, actions are blocked until a matching Hyperline customer exists and is linked to the HubSpot record.

#### Display customers' children's data

When enabled, the widget also displays quotes and subscriptions belonging to the customer's children (in Hyperline's parent–child customer hierarchy), in addition to the customer's own. Useful when you bill parent accounts but want visibility into activity across their subsidiaries from the parent's HubSpot record.

### User access

HubSpot users do not need an existing Hyperline account. When a user triggers a Hyperline action for the first time, a corresponding Hyperline user is automatically created using their HubSpot email address and assigned to your default Hyperline role (the ['Account manager' role](../docs/getting-started/configure-account#account-manager-role) if not changed).
When Hyperline interfaces are opened inside HubSpot, the user's Hyperline role is applied to ensure the correct view and edit permissions. These permissions are managed directly in Hyperline under Settings > Team.

### Data reconciliation

When retrieving Hyperline customer data from a HubSpot company or deal record, the following lookup mechanism is applied:

1. If it's a deal record, use the associated company or contact record for the lookup.
2. If the company record is already linked to a Hyperline customer (via the Integrations section on the Hyperline customer page), that customer is used.
3. If the company record has a value in the Hyperline customer ID custom field, we attempt to resolve the corresponding Hyperline customer.
4. If the company record has a value in the Hyperline external ID custom field, we attempt to resolve the Hyperline customer whose ID or external ID matches that value.
   If the HubSpot company and the Hyperline customer were not previously linked, the link is automatically created—provided the integration settings allow it (customer sync enabled, sync direction including HubSpot → Hyperline, and either all customers or only those marked for sync).

If a customer is found but the settings do not allow automatic linking, Hyperline will surface the suggested customer in HubSpot, along with an action to manually trigger the link.

If no customer is found but the “Allow creating new customer” setting is enabled, the HubSpot user will be able to create a new related Hyperline customer and proceed with the desired action.

## Data synchronization

In addition to the fully built-in embedded UIs, the integration can also synchronize data from Hyperline to HubSpot custom objects. This synchronization is optional and can be configured afterward.

<Info>
  Data synchronization with custom objects is only available for HubSpot **companies** and **not for contacts**.
</Info>

When you connect your HubSpot account and select which entities you want to synchronize in the Hyperline settings, Hyperline automatically creates the required custom objects and their associated fields in HubSpot (if they do not already exist) and sets up the synchronization mechanisms.

<Warning>
  Deleting or manually modifying a Hyperline custom objects and custom fields in HubSpot may break the integration and lead to unexpected behavior.
</Warning>

Changing the data you choose to synchronize requires reconfiguring the integration. This process may take a few minutes to complete.

### Prerequisites

To synchronize data, Hyperline requires specific custom objects to exist in your HubSpot account.

Hyperline does not have permission to automatically create custom objects in your HubSpot account. You must create them manually using the object internal names listed below. If a required custom object does not exist, you will be unable to activate synchronization for that entity, and no data will be pushed to HubSpot.

<Info>
  Custom objects are available only on the HubSpot **Enterprise** plan.
  For more details, see the [HubSpot documentation](https://knowledge.hubspot.com/object-settings/create-custom-objects).
</Info>

| Entity                | HubSpot object internal name       |
| --------------------- | ---------------------------------- |
| Quote                 | `hyperline_quotes`                 |
| Quote line item       | `hyperline_quote_line_items`       |
| Quote coupon          | `hyperline_quote_coupons`          |
| Quote phase           | `hyperline_quote_phases`           |
| Quote file            | `hyperline_quote_files`            |
| Subscription          | `hyperline_subscriptions`          |
| Subscription product  | `hyperline_subscription_products`  |
| Subscription coupon   | `hyperline_subscription_coupons`   |
| Subscription phase    | `hyperline_subscription_phases`    |
| Invoice               | `hyperline_invoices`               |
| Invoice line item     | `hyperline_invoice_line_items`     |
| Custom property value | `hyperline_custom_property_values` |

<Accordion title="Create a custom object in HubSpot">
  To create the required custom objects:

  1. Click the **Gear** icon (top-right corner).
  2. Navigate to **Data Management** → **Objects** → **Custom Objects**.
  3. Click the **Create Custom Object** button.
  4. Enter the object details.
     Hyperline requires the **Internal name** to match one of the names listed in the table above.
     You may customize the display name as you prefer.
  5. Repeat this process for each object you want to synchronize.
</Accordion>

<Warning>
  Object `Internal name` **must match the required name** (HubSpot object internal name) listed above.

  Each custom object **must include a mandatory `name` field** of type `text`.

  <Accordion title="Example">
    The red sections must match the requirements; otherwise, the integration will fail.

    <img />
  </Accordion>
</Warning>

<Info>
  We recommend creating only the custom objects required for the specific entities you wish to sync.
</Info>

### Customers sync

When enabled, Hyperline customers are synchronized with HubSpot companies. You can choose the synchronization direction (one-way or bidirectional) and specify which HubSpot companies should be imported into Hyperline (all companies or only flagged ones).

During the integration setup, Hyperline creates a “(Hyperline) Synchronize” checkbox custom field (`hyperline_sync` slug) on the Company object.

When selecting the “Only flagged companies” option, the integration will import and synchronize only the companies where this checkbox is enabled, ignoring all others.

### Mapping

Below are the default field mappings between Hyperline entities and HubSpot objects.

<Frame>
  <img />
</Frame>

### Manually trigger a sync

You can also manually trigger customer data synchronization from the Hyperline customer page. In the Integrations dropdown, click “Sync with HubSpot” to push (or pull, depending on the sync direction) the customer's data and send all associated quotes, subscriptions, and invoices to HubSpot.

## Custom workflows

Beyond the built-in synchronization, you can build your own automations in HubSpot by reacting to Hyperline [webhooks](../api-reference/docs/webhooks).

A few examples of what this unlocks:

* Update HubSpot deal fields (stage, close date, amount, custom properties) when a Hyperline quote is signed or voided.
* Compute and write custom metrics (ARR, MRR, committed amount, contract length) on the company or deal once a subscription is activated or renewed.
* Trigger HubSpot tasks, internal notifications, or Slack alerts when an invoice becomes late or a subscription is cancelled.
* Move deals along your pipeline when subscription contracts start, renew, or expire.

### How it works

1. In Hyperline, create a webhook endpoint in **Settings** > **Webhooks** and subscribe to the events you care about (e.g. `quote.signed`, `subscription.activated`, `subscription.contract_renewed`, `invoice.settled`). See the full list in the [Webhooks](../api-reference/docs/webhooks) reference.
2. In HubSpot, expose an endpoint that receives the Hyperline payload. The most common patterns are:
   * A HubSpot workflow webhook trigger — use the Hyperline event to start a workflow that updates fields, sends notifications, or branches based on payload data.
   * A custom-coded action (HubSpot Operations Hub) or an external service (Zapier, n8n, your own backend) that calls the HubSpot API to update the relevant company or deal.
3. Use the Hyperline customer ID or HubSpot company ID from the webhook payload to resolve the correct HubSpot record, then apply your business logic.

<Info>
  Hyperline webhooks are signed — verify the signature before acting on a payload. Details are in the [Webhooks](../api-reference/docs/webhooks) reference.
</Info>

## Troubleshooting

If you encounter any issues with the integration (missing data, failed entity synchronization, etc.), we recommend checking the Hyperline issues page for more details: Settings > Integrations > HubSpot > View issues.

### Common issues

**When opening an action, the modal loads forever**

This issue usually occurs when the third-party cookies are blocked in the browser. We need them to properly authenticate the user and load the UIs. Please check this in your browser settings ([chrome://settings/cookies](chrome://settings/cookies) for Chrome or Arc) and ensure you don't have extensions that block them.

**The HubSpot card is empty (only the buttons appear, with no data)**

This issue usually occurs when the same HubSpot ID is assigned to multiple customers in Hyperline. Hyperline uses the first matching customer it finds, but that customer may not contain any data. Ensure that the HubSpot ID is assigned to only one customer in Hyperline — the correct one.

## Disconnect

At any time, you can disconnect the integration by clicking the Disconnect button located in the top-right corner of the HubSpot integration settings page.

Disconnecting the integration will stop all synchronization, but the custom objects, custom fields, and any previously pushed data in HubSpot will remain intact—they will not be deleted.


# Mollie
Source: https://docs.hyperline.co/integrations/mollie

Learn how to collect payments through Mollie on Hyperline

## Prerequisites

You need to have a [Mollie account](https://my.mollie.com/dashboard), finished your Mollie's onboarding flow, and admin rights on Hyperline.

## Set-up

If [Mollie](https://www.mollie.com) is your preferred Payment Service Provider, connecting it with Hyperline is a straightforward process:

1. In the menu, select **Settings**
2. Select **Payment**
3. Click on **Connect payment provider**, then Mollie

This will redirect you to the Mollie login page where you will have to enter your account credentials and click on **Continue**.

<Note>
  By default, we use the first [Mollie profile](https://my.mollie.com/dashboard/settings/profiles) available on your Mollie account. If you have multiple profiles and want to use a specific one, please contact our support.
</Note>

<Frame>
  <img />
</Frame>

Once the process is completed, you will see Mollie appearing as **Active** in the Payment page.

<Frame>
  <img />
</Frame>

<Tip>
  You can connect multiple Mollie accounts to Hyperline so that payments are routed based on your invoicing entities and preferences.
</Tip>

## Payment methods

Mollie through Hyperline support:

* **Card** payments
* **Direct Debit** payments with SEPA (EU)

## Customer information

Each time you bill a customer in Hyperline, the corresponding customer profile and payment details (including payment methods and mandates) are automatically created and managed by Hyperline in your Mollie account.

Additionally, Hyperline integrates payment method collection forms into our hosted pages (checkout, customer portal, invoice page, and quote page), requiring no technical effort on your part.

This seamless integration ensures that customer data and payments remain synchronized between Hyperline and Mollie, streamlining transaction management and customer information handling.

<Tip>
  If you already have a Mollie account with existing customers and payment
  methods, you have the possibility **to import them in Hyperline**. It is
  particularly useful when you configure your account.

  Please contact support if you are interested.
</Tip>


# NetSuite
Source: https://docs.hyperline.co/integrations/netsuite

Learn how to push your invoicing data in your accounting tool

[NetSuite](https://www.netsuite.com) is Oracle's cloud-based ERP and accounting software, with multi-subsidiary (OneWorld) support.

## Prerequisites

You need a [NetSuite account](https://www.netsuite.com) with the **SuiteTalk REST Web Services** and **Token-Based Authentication** features enabled, and admin rights on Hyperline.

You also need to create a NetSuite **Integration record** with `Token-Based Authentication` enabled, and issue an **access token** for the user/role used by Hyperline. The role must have permissions on customers, invoices, credit memos, customer payments, items, accounts, tax items, subsidiaries, and SuiteQL (REST Web Services + Log in using Access Tokens).

## Setup

<Steps>
  <Step title="In Hyperline, navigate to the Settings > Integrations page" />

  <Step title="Click Connect on the NetSuite card" />

  <Step title="Enter your Token-Based Authentication credentials">
    Provide the five values issued by NetSuite:

    * **Account ID** (your NetSuite realm, e.g. `1234567` or `1234567_SB1` for sandboxes)
    * **Consumer Key**
    * **Consumer Secret**
    * **Token ID**
    * **Token Secret**

    <Note>
      Hyperline does not use OAuth 2.0. All API calls are signed with OAuth 1.0a (HMAC-SHA256) using your TBA credentials.
    </Note>
  </Step>

  <Step title="Map your invoicing entities to NetSuite subsidiaries">
    On the **Settings > Integrations > NetSuite** page, link each Hyperline invoicing entity to a NetSuite subsidiary. The subsidiary drives currency, country, and the available accounts/tax codes/items shown in the rest of the configuration.
  </Step>

  <Step title="Configure mappings">
    Map your products, accounting rules, tax codes and any customer or line-item field mappings. See [Mapping](#mapping) below.
  </Step>

  <Step title="That's it!">
    Your Hyperline account is ready to send invoices, credit notes and payments to NetSuite.
  </Step>
</Steps>

## Mapping

### Subsidiaries

NetSuite requires a subsidiary on every customer and transaction. Each Hyperline **invoicing entity** must be mapped to one NetSuite subsidiary on the integration settings page. OneWorld accounts are supported — accounts, items and tax codes are automatically filtered to the selected subsidiary.

### Customers

To link an existing NetSuite customer to a Hyperline customer, open the Hyperline customer page, click **Edit** in the **Integrations** section, and paste the NetSuite customer **internal ID**.

For bulk linking during initial onboarding, contact our support team or use [this API endpoint](../api-reference/endpoints/customers/bulk-update-providerscustomers-mapping.mdx).

If a Hyperline customer is not linked to any NetSuite customer, the behavior depends on the **Customer sync mode** configured in Settings:

* **no synchronization** — the customer must be linked manually before any invoice can be pushed; otherwise the invoice push fails.
* **from Hyperline to NetSuite** — the customer is automatically created in NetSuite the first time it is needed (typically on the first invoice push).

Before creating a new customer in NetSuite, Hyperline looks up the NetSuite **External ID** field for a record matching the Hyperline customer ID, to avoid duplicates.

The following customer fields are pushed to NetSuite: company name, billing email, tax number, subsidiary and the default billing address (line 1, city, zip, state, country).

#### Custom field mappings

Any NetSuite **entity-level custom field** (`fieldtype = ENTITY`) can be mapped from the **Field mappings** section of the integration settings. The source can be either a built-in Hyperline customer field or a [Hyperline custom property](../docs/properties/overview) defined on the customer entity.

For NetSuite fields that reference another record (Location, Department, etc.), the mapped value should be the NetSuite **internal ID** of the referenced record. **Location** fields are an exception: Hyperline automatically resolves a location name to its NetSuite ID, so you can map a custom property containing the location name directly.

### Products (items / SKU)

Every invoice line item must be mapped to a NetSuite item. For each Hyperline product, go to the **Accounting** section of the product page and pick the corresponding NetSuite item from the dedicated selector — Hyperline fetches the list of items directly from your NetSuite account.

<Note>
  Only items of type `Service`, `Non-Inventory Part` and `Inventory Part` are exposed by Hyperline. Inactive items are filtered out.
</Note>

If a line item is missing a product mapping, the invoice push fails with a clear error so you can fix the mapping and retry.

### Accounts (invoice + transaction)

NetSuite requires an **income account** on every invoice line and a **bank/AR account** on customer payments.

* **Per-line invoice account**: resolved through your [accounting rules](../docs/accounting/rules) for each line item. If no rule resolves to an account, the invoice push fails so you can fix the rule and retry — no silent default is applied.
* **Payment account**: resolved through accounting rules. If no rule resolves to an account, the payment push fails so you can fix the rule and retry.
* Non-posting and statistical accounts are filtered out — only postable GL accounts are available for selection.

### Tax codes

Tax codes are configured **at the invoicing entity level** — set up tax codes with automatic computation in the tax settings of the invoicing entity. Tax codes are then resolved according to what is configured in Hyperline and pushed to NetSuite on each line item.

Both `salestaxitem` and `taxgroup` records are exposed, filtered by subsidiary.

### Invoice line item fields

Any NetSuite **column-level custom field** (`fieldtype = COLUMN`) on the invoice line sublist can be mapped from the **Field mappings** section. Two built-in line-item fields are available:

* **Period start** — the start of the line item billing period
* **Period end** — the end of the line item billing period

This is typically used to feed NetSuite's revenue recognition or custom reporting columns.

### Linking back to Hyperline

Hyperline can populate two **opt-in** custom fields with a clickable URL back to the matching record in the Hyperline app. Create either field on the relevant NetSuite record type and Hyperline will fill it on every push — no extra mapping required.

| NetSuite field id          | Record type | Field type     | Value pushed                                  |
| -------------------------- | ----------- | -------------- | --------------------------------------------- |
| `custentity_hyperline_url` | Customer    | Free-Form Text | `https://app.hyperline.co/app/customers/{id}` |
| `custbody_hyperline_url`   | Transaction | Free-Form Text | `https://app.hyperline.co/app/invoices/{id}`  |

If the field doesn't exist on your account, Hyperline simply skips it — no error.

## Synchronization

When you connect your NetSuite account, Hyperline **automatically sends invoices, credit notes, customers and payments** with their complete details.

<Note>
  By default, only data created after the connection date is synced. To push older data, please contact our support team.
</Note>

Synchronization is **one-way: Hyperline → NetSuite**. NetSuite is queried read-only to fetch metadata (subsidiaries, items, accounts, tax codes, custom fields).

### Customer synchronization

Hyperline supports 2 modes for customers:

* **no synchronization**: customers are not automatically created by Hyperline — they must be linked manually before any invoice can be pushed.
* **from Hyperline to NetSuite**: customers created in Hyperline are automatically created in NetSuite with their details. Updates are propagated.

### Invoice and credit note synchronization

Invoices and credit notes are pushed as native NetSuite **Invoice** and **Credit Memo** records. When a credit note is linked to an existing invoice in Hyperline, the NetSuite credit memo is automatically **applied** to that invoice for the corresponding amount.

Updates made to an invoice in Hyperline are propagated to the matching NetSuite record automatically.

### Payment synchronization

Payments use a **per-payment-method sync mode** (card, SEPA / ACH / BACS direct debit, bank transfer, Apple Pay, Google Pay, Stripe Link, external, other). Each can be set independently to:

* **no synchronization**: payments are not synchronized.
* **from Hyperline to NetSuite**: payments settled in Hyperline are pushed as NetSuite Customer Payments and applied to the corresponding invoice.

When a payment is updated or refunded in Hyperline, the existing NetSuite Customer Payment is deleted and recreated to keep both systems consistent.

The synchronization delay is 5 minutes maximum.


# Integrations overview
Source: https://docs.hyperline.co/integrations/overview

Learn how Hyperline integrates with your tools stack

## Payment gateway

<CardGroup>
  <Card
    title="Stripe Payments"
    icon={
  <svg
    width="30"
    height="30"
    viewBox="0 0 80 80"
    fill="none"
    xmlns="http://www.w3.org/2000/svg"
  >
    <rect width="80" height="80" rx="16" fill="#635BFF" />
    <path
      fillRule="evenodd"
      clipRule="evenodd"
      d="M36.7496 31.6989C36.7496 29.7275 38.3622 28.9692 41.0331 28.9692C44.863 28.9692 49.7008 30.1319 53.5307 32.2044V20.3253C49.348 18.6571 45.2157 18 41.0331 18C30.8032 18 24 23.3582 24 32.3055C24 46.2571 43.1496 44.033 43.1496 50.0484C43.1496 52.3736 41.1339 53.1319 38.3118 53.1319C34.1291 53.1319 28.7874 51.4132 24.5543 49.0879V61.1187C29.2409 63.1407 33.978 64 38.3118 64C48.7937 64 56 58.7934 56 49.7451C55.9496 34.6813 36.7496 37.3604 36.7496 31.6989Z"
      fill="#FDFDFF"
    />
  </svg>
}
    href="./stripe"
  >
    Use Stripe global payment processing platform as payment gateway.
  </Card>

  <Card
    title="Mollie"
    icon={
  <svg
    width="30"
    height="30"
    viewBox="0 0 80 80"
    fill="none"
    xmlns="http://www.w3.org/2000/svg"
  >
    <rect width="80" height="80" rx="16" fill="black" />
    <path
      fillRule="evenodd"
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      fill="#FDFDFF"
    />
  </svg>
}
    href="./mollie"
  >
    Use Europe-based Mollie payment processor as payment gateway.
  </Card>

  <Card
    title="GoCardless"
    icon={
  <svg
    width="30"
    height="30"
    viewBox="0 0 80 80"
    fill="none"
    xmlns="http://www.w3.org/2000/svg"
  >
    <rect width="80" height="80" rx="16" fill="#F1F151" />
    <path
      fillRule="evenodd"
      clipRule="evenodd"
      d="M35.3736 18.5432C18.234 22.6218 12.1581 43.388 24.5445 55.5549C38.5835 69.3458 61.9398 59.5616 61.999 39.8653C62.0126 35.3239 61.9416 35.2224 58.6904 35.131C50.6453 34.9061 40.1274 35.1793 40.1274 35.6135C40.1274 35.8755 43.4892 39.5834 47.5978 43.8532C51.7066 48.1227 55.0684 51.8484 55.0684 52.1326C55.0684 55.1068 46.0444 55.9743 40.8642 53.4977C29.7199 48.1694 21.7904 30.9166 27.8745 25.236C31.1235 22.2026 36.337 23.4085 47.9627 29.8815C52.2224 32.2535 55.8719 34.0952 56.0721 33.9747C56.2727 33.8538 54.6417 30.3453 52.4486 26.1771L48.4607 18.5997L46.671 18.2899C43.9025 17.8112 37.8837 17.9458 35.3736 18.5432Z"
      fill="black"
    />
  </svg>
}
    href="./gocardless"
  >
    Use GoCardless direct debit as payment gateway.
  </Card>

  <Card title="Airwallex" icon={<svg width="30" height="30" viewBox="0 0 120 120" fill="none" xmlns="http://www.w3.org/2000/svg"><rect width="120" height="120" rx="24" fill="#080808"/><path fill-rule="evenodd" clip-rule="evenodd" d="M96.0228 54.2258C97.3979 55.5898 98.3517 57.3337 98.7669 59.243C99.1821 61.1523 99.0405 63.1435 98.3595 64.9719L93.1709 79.336C91.8091 83.1072 88.7053 86.0246 84.8697 86.7861C82.9511 87.1774 80.9642 87.0299 79.1215 86.3593C77.2789 85.6886 75.6498 84.5201 74.4085 82.9788L43.2947 44.9914C43.2174 44.8979 43.1173 44.8268 43.0045 44.7851C42.8917 44.7434 42.7701 44.7326 42.6519 44.7538C42.5338 44.775 42.4231 44.8275 42.3311 44.906C42.239 44.9844 42.1688 45.0861 42.1275 45.2009L32.0046 73.1024C31.7945 73.6791 32.3516 74.2378 32.9043 74.008L45.3264 68.8377C46.0267 68.5484 46.7781 68.4097 47.5336 68.4303C48.289 68.4508 49.0321 68.6303 49.7162 68.9573C50.4004 69.2843 51.0108 69.7519 51.5093 70.3306C52.0078 70.9094 52.3835 71.5869 52.6129 72.3206C53.5304 75.1885 51.9873 78.2861 49.2703 79.4171L33.0436 86.1688C30.0392 87.4192 26.5883 87.1984 23.8823 85.3578C22.0383 84.102 20.6635 82.2494 19.98 80.0993C19.2965 77.9492 19.3441 75.627 20.1153 73.5079L32.0753 40.5533C33.4924 36.6469 36.72 33.8894 40.7104 33.1775C42.6536 32.8226 44.6546 33.0019 46.5072 33.6968C48.3599 34.3917 49.9974 35.5772 51.2511 37.1313L69.1094 58.9387L85.5351 52.1014C89.185 50.583 93.2041 51.3962 96.0228 54.2258ZM86.5498 65.1791C86.7576 64.6024 86.2005 64.0437 85.6478 64.2757L76.5728 68.0515L82.0156 74.6996C82.0928 74.7942 82.1931 74.8664 82.3065 74.9088C82.4198 74.9512 82.5421 74.9623 82.6611 74.941C82.78 74.9198 82.8913 74.8669 82.9837 74.7877C83.0761 74.7085 83.1463 74.6058 83.1873 74.4901L86.5476 65.1791H86.5498Z" fill="#FF6E42"/></svg>} href="./airwallex">
    Use Airwallex payment processor as payment gateway.
  </Card>

  <Card
    title="Adyen"
    icon={
  <svg width="30" height="30" viewBox="0 0 30 30" fill="none" xmlns="http://www.w3.org/2000/svg">
    <g clip-path="url(https://mintlify.s3.us-west-1.amazonaws.com/hyperline/integrations#clip0_7254_50)">
      <rect width="30" height="30" rx="6" fill="#29D074"/>
      <path d="M2.625 12.75H6.31985C6.72813 12.75 7.05882 13.0856 7.05882 13.5V17.25H3.36397C2.95569 17.25 2.625 16.9144 2.625 16.5V14.625H4.47243V16.125H5.2114V13.875H2.625V12.75Z" fill="white"/>
      <path d="M23.3162 12.75V17.25H25.1636V13.875H25.9026V17.25H27.75V13.5C27.75 13.0856 27.4193 12.75 27.011 12.75H23.3162Z" fill="white"/>
      <path d="M12.9706 19.125H16.6654C17.0737 19.125 17.4044 18.7894 17.4044 18.375V12.75H15.557V16.125H14.818V12.75H12.9706V16.5C12.9706 16.9144 13.3013 17.25 13.7096 17.25H15.557V18H12.9706V19.125Z" fill="white"/>
      <path d="M22.5772 17.25H18.8824C18.4741 17.25 18.1434 16.9144 18.1434 16.5V12.75H21.8382C22.2465 12.75 22.5772 13.0856 22.5772 13.5V15.375H20.7298V13.875H19.9908V16.125H22.5772V17.25Z" fill="white"/>
      <path d="M12.2316 10.875V17.25H8.53676C8.12848 17.25 7.79779 16.9144 7.79779 16.5V13.5C7.79779 13.0856 8.12848 12.75 8.53676 12.75H9.64522V16.125H10.3842V10.875H12.2316Z" fill="white"/>
    </g>
    <defs>
      <clipPath id="clip0_7254_50">
        <rect width="30" height="30" rx="6" fill="white"/>
      </clipPath>
    </defs>
  </svg>

}
    href="./adyen"
  >
    Use Adyen payment platform as payment gateway.
  </Card>
</CardGroup>

## Customer Relationship Management (CRM)

<CardGroup>
  <Card
    title="Salesforce"
    icon={
  <svg
    width="30"
    height="30"
    viewBox="0 0 80 80"
    fill="none"
    xmlns="http://www.w3.org/2000/svg"
  >
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    Bi-directionally sync your Hyperline data with your Salesforce instance, and
    fully manage your quotes and subscriptions directly from your CRM.
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    Bi-directionally sync your Hyperline data with your HubSpot account, and
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    href="./attio"
  >
    Bi-directionally sync your Hyperline data with your Attio account, and fully
    manage your quotes and subscriptions directly from your CRM.
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## Accounting software

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    Push your Hyperline invoices data and reconcile easily with Pennylane.
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    href="./zoho-books"
  >
    Push your Hyperline invoices data and reconcile easily with Zoho Books.
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## Tax engine

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    Compute taxes with Hyperline, only available in the EU.
  </Card>

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    title="Anrok"
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  >
    Connect and use your Anrok account as tax engine on Hyperline.
  </Card>
</CardGroup>

## eSignature

<CardGroup>
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    Native and embedded electronic signature flow.
  </Card>

  <Card
    title="DocuSign"
    icon={
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    width="30"
    height="30"
    viewBox="0 0 30 30"
    fill="none"
    xmlns="http://www.w3.org/2000/svg"
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  >
    Connect and use your DocuSign account as signature provider on Hyperline.
  </Card>

  <Card
    title="Yousign"
    icon={
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    width="30"
    height="30"
    viewBox="0 0 30 30"
    fill="none"
    xmlns="http://www.w3.org/2000/svg"
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      <rect width="30" height="30" rx="6" fill="#5DE8C1" />
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        d="M17.4871 8.00281H20.6319C21.1199 8.00281 21.4995 8.54542 21.3368 8.9795L14.8845 22.9787C14.776 23.1415 14.6133 23.25 14.3965 23.25H11.2516C10.7636 23.25 10.3299 22.7074 10.5467 22.2733L16.9991 8.27412C17.1075 8.11133 17.2702 8.00281 17.4871 8.00281Z"
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      <path
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  >
    Connect and use your Yousign account as signature provider on Hyperline.
  </Card>
</CardGroup>

## Database

<CardGroup>
  <Card
    title="MySQL"
    icon={
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    width="30"
    height="30"
    viewBox="0 0 30 30"
    fill="none"
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}
    href="../docs/usage/usage-data-with-connectors"
  >
    Automatically pull usage data from your MySQL database.
  </Card>

  <Card
    title="PostgreSQL"
    icon={
  <svg
    width="30"
    height="30"
    viewBox="0 0 30 30"
    fill="none"
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    Automatically pull usage data from your MongoDB database.
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    Automatically pull usage data from your BigQuery database.
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    href="../docs/usage/snowflake"
  >
    Automatically pull usage data from your Snowflake database.
  </Card>
</CardGroup>

## Data platform

<CardGroup>
  <Card
    title="Segment"
    icon={
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    <path
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    <path
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    href="./segment"
  >
    Push events collected by Segment to Hyperline.
  </Card>

  <Card
    title="Hightouch"
    icon={
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    width="30"
    height="30"
    viewBox="0 0 80 80"
    fill="none"
    xmlns="http://www.w3.org/2000/svg"
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      fill="#CAF23A"
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    <path
      d="M16 48.6557C16 48.2212 16.3523 47.8689 16.7869 47.8689H32.1311V63.2131C32.1311 63.6477 31.7788 64 31.3443 64H16.7869C16.3523 64 16 63.6477 16 63.2131V48.6557Z"
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    href="./hightouch"
  >
    Sync data from databases, warehouses, spreadsheets, and more to Hyperline.
  </Card>
</CardGroup>

## Automation

<CardGroup>
  <Card
    title="Zapier"
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    <path
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      fill="#FFFDF9"
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  </svg>
}
    href="./zapier"
  >
    Create any custom workflow with no-code using the native Hyperline Zapier
    app.
  </Card>

  <Card
    title="Slack"
    icon={
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    width="30"
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    xmlns="http://www.w3.org/2000/svg"
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      fill="#ECB22E"
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  </svg>
}
    href="./slack"
  >
    Send messages to Slack in reaction to events in Hyperline.
  </Card>
</CardGroup>

## Analytics

<CardGroup>
  <Card title="Fincome" icon={<svg width="30" height="30" viewBox="0 0 120 120" fill="none" xmlns="http://www.w3.org/2000/svg"><rect width="120" height="120" rx="24" fill="#03B4C7"/><path d="M21 47.9371C21 33.0602 33.0601 21 47.9371 21H99V72.0755C99 86.9456 86.9456 99 72.0755 99H21V47.9371Z" fill="white"/><path d="M33.1034 73.4511C33.1034 69.7359 36.1139 66.7241 39.8276 66.7241C43.5412 66.7241 46.5517 69.7359 46.5517 73.4511V86.8966H33.1034V73.4511Z" fill="#03B4C7"/><path d="M53.2759 57.4582C53.2759 53.6629 56.2864 50.5862 60 50.5862C63.7136 50.5862 66.7241 53.6629 66.7241 57.4582V86.8966H53.2759V57.4582Z" fill="#03B4C7"/><path d="M73.4483 39.854C73.4483 36.1258 76.4588 33.1034 80.1724 33.1034C83.886 33.1034 86.8966 36.1258 86.8966 39.854V73.3954C86.8966 80.8519 80.8755 86.8966 73.4483 86.8966V39.854Z" fill="#03B4C7"/></svg>} href="https://www.fincome.co?utm_source=hyperline">
    Monitor and analyze Hyperline subscription revenue with Fincome.
  </Card>

  <Card
    title="ChartMogul"
    icon={
  <svg
    width="30"
    height="30"
    viewBox="0 0 30 30"
    fill="none"
    xmlns="http://www.w3.org/2000/svg"
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      <path
        d="M13.7992 21.375V12.9461L8.2147 20.8527C8.1056 21.0091 7.96057 21.1369 7.79186 21.2253C7.62315 21.3137 7.43571 21.36 7.24537 21.3605H5.625V10.1896C5.625 9.53678 6.1603 9 6.81134 9H8.2581V16.9792L13.3507 9.53678C13.4596 9.37568 13.6062 9.24381 13.7777 9.15276C13.9492 9.0617 14.1404 9.01423 14.3345 9.01451H16.4323V16.8776L21.4381 9.53678C21.547 9.37568 21.6936 9.24381 21.8651 9.15276C22.0366 9.0617 22.2278 9.01423 22.4219 9.01451H24.375V20.1854C24.375 20.8382 23.8397 21.375 23.1887 21.375H21.7564V13.0621L16.5336 20.8527C16.4247 21.0138 16.2781 21.1457 16.1065 21.2368C15.935 21.3278 15.7438 21.3753 15.5498 21.375H13.7992Z"
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    href="https://www.chartmogul.com?utm_source=hyperline"
  >
    Monitor and analyze Hyperline subscription revenue with ChartMogul.
  </Card>
</CardGroup>


# Pennylane
Source: https://docs.hyperline.co/integrations/pennylane

Learn how to push your invoicing data in your accounting tool

[Pennylane](https://www.pennylane.com) is a French financial and accounting management solution, available as SaaS.

## Prerequisites

You need to have a valid [Pennylane account](https://www.pennylane.com) and admin rights on Hyperline.

## Setup

<Steps>
  <Step title="In Hyperline, navigate to the Settings > Integrations page" />

  <Step title="Click Connect on the Pennylane card" />

  <Step title="Authenticate on Pennylane">
    If you are not already logged into Pennylane, enter your Pennylane credentials to proceed.
  </Step>

  <Step title="Select the company you wish to connect">
    Select and authorize the company you want to use.
  </Step>

  <Step title="That's it!">
    Your Hyperline account is ready to send invoices and credit notes.
  </Step>
</Steps>

## Reconcile Hyperline and Pennylane customers

If you already have existing customers in Pennylane, we'll need to link them with the corresponding customers in Hyperline. Our support team is available to assist you with this process during onboarding.

## Synchronization

When you connect your Pennylane account, Hyperline **automatically sends invoices** with their complete details (including line items and PDF file).

<Info>
  Hyperline only exports invoices created in Hyperline to Pennylane. Invoices imported from Pennylane into Hyperline (or linked to Hyperline-managed subscriptions) are not re-exported to avoid duplication and data conflicts.
</Info>

<Info>
  If you use Stripe Payments or GoCardless with Hyperline, you also must connect them directly to your Pennylane account to ensure proper enrichment and reconciliation flow in Pennylane.
</Info>

<Note>
  By default, only invoices and customers created after the connection date will sync. If you need to push older data to Pennylane, please contact our support team.
</Note>

### Customer synchronization

Hyperline supports 2 modes of synchronization for customers:

* **no synchronization**: customers are not synchronized with Pennylane.
* **from Hyperline to Pennylane**: customers created in Hyperline are automatically created in Pennylane with their details.

Alternatively, you can manually link a Pennylane customer to a Hyperline customer. On the Hyperline customer page, click the `Edit` button in the `Integrations` section, then paste either the Pennylane customer ID or the URL to the Pennylane customer page.

### Payment synchronization

Hyperline supports 3 modes of synchronization for payments:

* **no synchronization**: payments are not synchronized with Pennylane.
* **from Hyperline to Pennylane**: payments created in Hyperline are automatically created in Pennylane and associated to the corresponding invoice. Due to Pennylane API limitation, only payments done using Stripe or GoCardless can be synced.
* **from Pennylane to Hyperline**: payments created in Pennylane are automatically created in Hyperline, and the status of the invoice is updated accordingly.

The synchronization delay is 5 minutes maximum.

### Product and account codes

<Warning>
  Account codes set on products in Hyperline must be configured **without trailing zeros**. For example, if your Pennylane account code is `7010301000`, you should enter `7010301` in Hyperline.
</Warning>

Pennylane may display account codes with trailing zeros, but these should be removed when configuring them in Hyperline to ensure proper synchronization.


# QuickBooks
Source: https://docs.hyperline.co/integrations/quickbooks

Learn how to push your invoicing data in your accounting tool

[QuickBooks](https://www.quickbooks.com) is a US accounting software developed by Intuit.

## Prerequisites

You need to have a valid [QuickBooks account](https://www.quickbooks.com) and admin rights on Hyperline.

## Setup

<Steps>
  <Step title="In Hyperline, navigate to the Settings > Integrations page" />

  <Step title="Click Connect on the QuickBooks card" />

  <Step title="Authenticate on QuickBooks">
    If you are not already logged into QuickBooks, enter your QuickBooks credentials to proceed.
  </Step>

  <Step title="That's it!">
    Your Hyperline account is ready to send invoices and credit notes.
  </Step>
</Steps>

## Reconciling data

### Customers

To link an existing QuickBooks customer to a Hyperline customer, navigate to the customer details page, click the "Edit" button in the "Integrations" section, and enter the QuickBooks customer ID.

For bulk operations during initial setup, contact our support team or use [this API endpoint](../api-reference/endpoints/customers/bulk-update-providerscustomers-mapping.mdx).

### Products

You can map your QuickBooks products (items) to your Hyperline product catalog. For each product in Hyperline, go to the Accounting section and enter the corresponding QuickBooks item name in the "Product code" field.

When specified, Hyperline automatically attaches each invoice line item to the corresponding item in QuickBooks.

### Taxes

When pushing an invoice with taxable line items, QuickBooks requires a tax code to be associated with each line. You can provide it in two ways:

* **At the product level**: Define a specific tax code on each product in Hyperline (Catalog → Products → Accounting → Tax code). This code is used when the product appears on an invoice.
* **At the invoicing entity level**: Configure tax codes on the default tax rates of the invoicing entity, in **Settings > Invoicing entities > Taxes**. Hyperline resolves the right tax code based on the invoice's tax rate before pushing it to QuickBooks. See [Default tax rates](../docs/invoices/tax-management#default-tax-rates) for details.

As a fallback, you can set a **Default tax code** in **Settings > Integrations > QuickBooks**. It is used whenever a taxable line item has no resolved tax code.

<Note>
  For US QuickBooks accounts, only the built-in `TAX` and `NON` tax codes are supported on line items. The Default tax code is still required to push invoices with non-zero tax, as QuickBooks uses it to override the computed sales tax.
</Note>

## Synchronization

When you connect your QuickBooks account, Hyperline **automatically sends invoices** with their complete details (including line item details).

<Note>
  By default, only invoices and customers created after the connection date will sync. If you need to push older data to QuickBooks, please contact our support team.
</Note>

### Customers

Hyperline supports 2 modes of synchronization for customers:

* **no synchronization**: customers are not synchronized with QuickBooks.
* **from Hyperline to QuickBooks**: customers created in Hyperline are automatically created in QuickBooks with their details.

### Payments

Hyperline supports 3 modes of synchronization for payments:

* **no synchronization**: payments are not synchronized with QuickBooks.
* **from Hyperline to QuickBooks**: payments created in Hyperline are automatically created in QuickBooks and associated to the corresponding invoice.
* **from QuickBooks to Hyperline**: payments created in QuickBooks are automatically created in Hyperline, and the status of the invoice is updated accordingly.

Synchronization occurs within 5 minutes.

## Troubleshooting

If you encounter any issues with the integration (missing data, failed entity synchronization, etc.), we recommend checking the Hyperline issues page for more details: Settings > Integrations > QuickBooks > View issues.

### Common issues

**Invoice has taxable line items but no product tax code defined and no default tax code ref provided**

This error is raised when Hyperline tries to push an invoice with taxable line items but cannot resolve a tax code for at least one line, and no Default tax code is configured on the integration. To fix it, set a tax code on the affected product(s), set tax codes on the default tax rates in **Settings > Invoicing entities > Taxes**, or set a **Default tax code** in **Settings > Integrations > QuickBooks**. See the [Taxes](#taxes) section for details.


# Rillet
Source: https://docs.hyperline.co/integrations/rillet

Learn how to push your invoicing data in your accounting tool

[Rillet](https://www.rillet.com) is a modern AI-native ERP and accounting platform built for software companies.

## Prerequisites

You need to have a valid [Rillet account](https://www.rillet.com), an API key issued from Rillet, and admin rights on Hyperline.

## Setup

<Steps>
  <Step title="In Hyperline, navigate to the Settings > Integrations page" />

  <Step title="Click Connect on the Rillet card" />

  <Step title="Paste your Rillet API key">
    Hyperline uses the API key to authenticate every call to your Rillet account. The key can be revoked from Rillet at any time.
  </Step>

  <Step title="Map your invoicing entities to Rillet subsidiaries">
    On the **Settings > Integrations > Rillet** page, link each Hyperline invoicing entity to a Rillet subsidiary. The subsidiary drives the currency, accounts and tax codes available in the rest of the configuration.
  </Step>

  <Step title="Choose a revenue recognition mode and configure mappings">
    Pick **Revenue recognition only** or **Full accounting sync**, configure your products and (optionally) enable subscription contract sync. See [Settings](#settings) and [Mapping](#mapping) below.
  </Step>

  <Step title="That's it!">
    Your Hyperline account is ready to send invoices, credit notes, payments and contracts to Rillet.
  </Step>
</Steps>

## Settings

You can configure the following options on the **Settings > Integrations > Rillet** page:

* **Subsidiary**: Rillet subsidiary used to push invoices and contracts for the selected invoicing entity.
* **Revenue recognition mode**: see [Revenue recognition mode](#revenue-recognition-mode) below.
* **Bank account**: cash account used to post payments in Rillet. Required when **Full accounting sync** is selected. The list is pulled from your Rillet chart of accounts.
* **Sync subscriptions as contracts**: when enabled, Hyperline pushes each subscription to Rillet as a contract so Rillet can schedule revenue automatically. See [Contract sync](#contract-sync).

### Revenue recognition mode

Hyperline can push invoices to Rillet in two different ways:

* **Revenue recognition only** (default): Hyperline sends invoices so Rillet can recognise revenue. Rillet automatically settles payments on its side, so payments are not pushed from Hyperline.
* **Full accounting sync**: Hyperline sends invoices and the matching payments to Rillet, including accounts receivable tracking. Requires a bank account to be configured.

<Note>
  The mode applies to both invoices and credit notes.
</Note>

## Mapping

### Customers

To link an existing Rillet customer to a Hyperline customer, open the Hyperline customer page, click **Edit** in the **Integrations** section, and paste the Rillet customer ID.

For bulk linking during initial onboarding, contact our support team or use [this API endpoint](../api-reference/endpoints/customers/bulk-update-providerscustomers-mapping.mdx).

If a Hyperline customer is not linked to any Rillet customer, the behavior depends on the **Customer sync mode** configured in Settings:

* **no synchronization** — the customer must be linked manually before any invoice can be pushed; otherwise the invoice push fails.
* **from Hyperline to Rillet** — the customer is automatically created in Rillet the first time it is needed (typically on the first invoice push).

### Products

Every invoice line item must be mapped to a Rillet product. For each product in Hyperline, go to the **Accounting** section of the product page and enter the corresponding Rillet product identifier in the **Product code** field.

If a line item is missing a product mapping, the invoice push fails with a clear error listing the affected products so you can fix the mapping and retry.

### Tax codes

Tax codes are configured **at the invoicing entity level** — set up tax codes with automatic computation in the tax settings of the relevant invoicing entity. Tax codes are then resolved according to what is configured in Hyperline and pushed to Rillet on each invoice line.

## Synchronization

When you connect your Rillet account, Hyperline **automatically sends invoices, credit notes, customers, payments and (optionally) contracts** with their complete details.

<Note>
  By default, only data created after the connection date is synced. To push older data, please contact our support team.
</Note>

Synchronization is **one-way: Hyperline → Rillet**. Rillet is queried read-only to fetch metadata (subsidiaries and chart of accounts).

### Customer synchronization

Hyperline supports 2 modes of synchronization for customers:

* **no synchronization**: customers are not automatically created — they must be linked manually before any invoice can be pushed.
* **from Hyperline to Rillet**: customers created in Hyperline are automatically created in Rillet with their details.

### Invoice and credit note synchronization

Invoices and credit notes are pushed as native Rillet **invoices** and **credit memos**. Updates made to an invoice in Hyperline are propagated to the matching Rillet record automatically.

### Payment synchronization

In **Revenue recognition only** mode, payments are not pushed to Rillet — Rillet automatically marks invoices as settled on its side once they are recognised.

In **Full accounting sync** mode, Hyperline supports a **per-payment-method sync setting** (card, SEPA / ACH / BACS direct debit, bank transfer, Apple Pay, Google Pay, Stripe Link, external, other). Each can be set independently to:

* **no synchronization**: payments are not synchronized.
* **from Hyperline to Rillet**: payments settled in Hyperline are pushed to Rillet against the corresponding invoice using the configured bank account.

The synchronization delay is 5 minutes maximum.

### Contract sync

When **Sync subscriptions as contracts** is enabled, Hyperline pushes each Hyperline subscription to Rillet as a contract. Rillet uses the contract to schedule revenue recognition automatically over the subscription term.

Contracts are kept in sync as the subscription evolves: changes are pushed as updates, and when a subscription is cancelled the matching Rillet contract is ended on the cancellation date.


# Salesforce
Source: https://docs.hyperline.co/integrations/salesforce

Learn how to connect Salesforce with Hyperline

The Hyperline-Salesforce integration provides a seamless connection between your Salesforce instance and Hyperline.
With this integration, you can access a dedicated widget directly from Salesforce, allowing you to create and manage Hyperline quotes, subscriptions, and customers without leaving your CRM. This feature embeds the full Hyperline interface inside Salesforce, ensuring a smooth and efficient flows.

In addition, the integration enables optional and automatic data synchronization between Hyperline entities—such as quotes, subscriptions, and invoice details—and Salesforce's custom objects. This ensures you always have the most up-to-date information at your fingertips, allowing this data to be used for internal automations, workflows, and reporting within Salesforce.

## Prerequisites

You must have a valid [Salesforce account](https://salesforce.com) and access to the settings of your Hyperline account.

We recommend **experimenting with a Salesforce Developer Account** before going live. You can create a free [Salesforce Developer instance](https://developer.salesforce.com/signup) and use the [test mode](../docs/getting-started/sandbox) of your Hyperline account during setup and testing.

### Permissions

Hyperline automatically sets up the required technical components in your Salesforce instance upon connection to enable notifications and real-time synchronization.

For this reason, we recommend using a user with the **System Administrator** profile when connecting your Salesforce instance. Otherwise, the user must manually be granted specific permissions.

<Accordion title="Manually grant permissions to a non-System Administrator user">
  The user must have the following permissions:

  * **API Enabled** — Allows the user to execute API calls.
  * **Author Apex** — Allows the user to create and edit Apex classes and triggers.
  * **Customize Application** or **Modify All Data** — Allows the user to create or edit remote site settings.

  These permissions can be updated as follows:

  1. Click the **Gear** icon (top-right corner) and select **Setup**.
  2. In the **Quick Find** box, type “Profiles” and select **Profiles**.
  3. Click **Edit** next to the profile you want to update.
  4. Enable the required permission checkboxes and click **Save**.
</Accordion>

## Embedded Hyperline UIs in Salesforce

### Installation

Upon connecting your Salesforce instance to Hyperline, a Hyperline Salesforce package is automatically installed.

This package includes a **native Salesforce component** that can be easily **added to your page layouts**, allowing your revenue teams to keep using Salesforce while seamlessly accessing all Hyperline functionalities.

To add the component to an Account or Opportunity page:

1. Navigate to any Account or Opportunity page.
2. Click the menu in the top-right corner and select **Edit Page**.
3. Search for the **Hyperline** component and drag-and-drop it into the page layout.
4. Click **Save**.
   If this is your first time editing this layout, Salesforce will prompt you to **Activate** the updated view.

### Component

Once installed, this component can be used on both **Account** and **Opportunity** pages.

It provides several available actions, allowing you to:

* create Hyperline quotes
* create Hyperline subscriptions
* manage the related Hyperline customer

Each action opens a dedicated Hyperline interface embedded directly within Salesforce, giving you access to the full Hyperline experience without leaving your CRM—ensuring seamless interoperability between both systems.

### Settings

The component's behavior can be fine-tuned from **Settings** > **Integrations** > **Salesforce**.

#### Root object

Controls which Salesforce object the component treats as the source of truth when displaying Hyperline billing data (quotes and subscriptions). Two modes are available:

* **Account** — All quotes and subscriptions of an account are displayed on both the account component and the components of its related opportunities. Choose this option if your revenue team thinks about billing at the customer level and wants the full billing picture available from any opportunity tied to that customer.
* **Opportunity** — Only the quotes and subscriptions attached to a specific opportunity are displayed on that opportunity's component. The account component still shows all of the account's quotes and subscriptions. Choose this option if you want each opportunity to surface only its own billing items, with no cross-opportunity bleed.

This setting only affects what's displayed in the embedded component; it does not change how data is synchronized with Salesforce custom objects.

#### Allow creating new customer

When enabled, a Salesforce user triggering an action from an account or opportunity that isn't yet linked to a Hyperline customer can create the corresponding Hyperline customer on the fly and proceed with the action.

When disabled, actions are blocked until a matching Hyperline customer exists and is linked to the Salesforce record.

#### Display customers' children's data

When enabled, the component also displays quotes and subscriptions belonging to the customer's children (in Hyperline's parent–child customer hierarchy), in addition to the customer's own. Useful when you bill parent accounts but want visibility into activity across their subsidiaries from the parent's Salesforce record.

### User access

Salesforce users do not need an existing Hyperline account. When a user triggers a Hyperline action for the first time, a corresponding Hyperline user is automatically created using their Salesforce email address and assigned to your default Hyperline role (the ['Account manager' role](../docs/getting-started/configure-account#account-manager-role) if not changed).

When Hyperline interfaces are opened inside Salesforce, the user's Hyperline role is applied to ensure the correct view and edit permissions. These permissions are managed directly in Hyperline under Settings > Team.

### Data reconciliation

When retrieving Hyperline customer data from a Salesforce account or opportunity record, the following lookup mechanism is applied:

1. If it's an opportunity record, use the associated account record for the lookup.
2. If the account record is already linked to a Hyperline customer (via the Integrations section on the Hyperline customer page), that customer is used.
3. If the account record has a value in the Hyperline customer ID custom field, we attempt to resolve the corresponding Hyperline customer.
4. If the account record has a value in the Hyperline external ID custom field, we attempt to resolve the Hyperline customer whose ID or external ID matches that value.
   If the Salesforce account and the Hyperline customer were not previously linked, the link is automatically created—provided the integration settings allow it (customer sync enabled, sync direction including Salesforce → Hyperline, and either all customers or only those marked for sync).

If a customer is found but the settings do not allow automatic linking, Hyperline will surface the suggested customer in Salesforce, along with an action to manually trigger the link.

If no customer is found but the “Allow creating new customer” setting is enabled, the Salesforce user will be able to create a new related Hyperline customer and proceed with the desired action.

## Data synchronization

In addition to the fully built-in embedded UIs, the integration can also synchronize data from Hyperline to Salesforce custom objects. This synchronization is optional and can be configured afterward.

When you connect your Salesforce workspace and select which entities you want to synchronize in the Hyperline settings, Hyperline automatically creates the required custom objects and their associated fields in Salesforce (if they do not already exist) and sets up the synchronization mechanisms.

<Warning>
  Deleting or manually modifying a Hyperline custom objects and custom fields in Salesforce may break the integration and lead to unexpected behavior.
</Warning>

Changing the data you choose to synchronize requires reconfiguring the integration. This process may take a few minutes to complete.

### Prerequisites

To synchronize data, Hyperline requires specific custom objects to exist in your Salesforce instance.

Hyperline does not have permission to automatically create custom objects in your Salesforce instance. You must create them manually using the object names listed below. If a required custom object does not exist, you will be unable to activate synchronization for that entity, and no data will be pushed to Salesforce.

| Entity                | Salesforce Object Name         |
| --------------------- | ------------------------------ |
| Quote                 | `HyperlineQuote`               |
| Quote line item       | `HyperlineQuoteLineItem`       |
| Quote coupon          | `HyperlineQuoteCoupon`         |
| Quote phase           | `HyperlineQuotePhase`          |
| Quote file            | `HyperlineQuoteFile`           |
| Subscription          | `HyperlineSubscription`        |
| Subscription product  | `HyperlineSubscriptionProduct` |
| Subscription coupon   | `HyperlineSubscriptionCoupon`  |
| Subscription phase    | `HyperlineSubscriptionPhase`   |
| Invoice               | `HyperlineInvoice`             |
| Invoice line item     | `HyperlineInvoiceLineItem`     |
| Custom property value | `HyperlineCustomPropertyValue` |

<Accordion title="Create a custom object in Salesforce">
  To create the required custom objects:

  1. Click the **Gear** icon (top-right corner) and select **Setup**.
  2. In the **Quick Find** box, type “Object Manager” and select **Object Manager**.
  3. Click the **Create** dropdown and choose **Custom Object**.
  4. Fill in the **Label**, **Object Name**, and **Record Name** fields.

  <Note>
    The **Object Name** must exactly match the required names listed above.
    Other fields may be configured according to your needs.
  </Note>

  <Frame>
    <img />
  </Frame>

  5. Repeat this process for each entity you want to synchronize.
</Accordion>

<Info>
  We recommend creating only the custom objects required for the specific entities you wish to sync.
</Info>

### Customers sync

When enabled, Hyperline customers are synchronized with Salesforce accounts. You can choose the synchronization direction (one-way or bidirectional) and specify which Salesforce accounts should be imported into Hyperline (all accounts or only flagged ones).

During the integration setup, Hyperline creates a “(Hyperline) Synchronize” checkbox custom field (`HyperlineSync__c` slug) on the Account object.

When selecting the “Only flagged accounts” option, the integration will import and synchronize only the accounts where this checkbox is enabled, ignoring all others.

### Mapping

Below are the default field mappings between Hyperline entities and Salesforce objects.

<Frame>
  <img />
</Frame>

### Manually trigger a sync

You can also manually trigger customer data synchronization from the Hyperline customer page. In the Integrations dropdown, click “Sync with Salesforce” to push (or pull, depending on the sync direction) the customer's data and send all associated quotes, subscriptions, and invoices to Salesforce.

## Troubleshooting

If you encounter any issues with the integration (missing data, failed entity synchronization, etc.), we recommend checking the Hyperline issues page for more details: Settings > Integrations > Salesforce > View issues.

### Common issues

**The component is empty with "Nothing yet" display and no button**

This issue usually occurs when the Salesforce instance is not connected to the correct Hyperline environment (production vs. sandbox). In Salesforce, go to Setup > Custom Code > Custom Settings, click Manage for Hyperline Settings, then Edit. Make sure the Environment field matches either `Production` or `Sandbox`, depending on your setup.

**When opening an action, the modal loads forever**

This issue usually occurs when the third-party cookies are blocked in the browser. We need them to properly authenticate the user and load the UIs. Please check this in your browser settings ([chrome://settings/cookies](chrome://settings/cookies) for Chrome or Arc) and ensure you don't have extensions that block them.

**The Salesforce component is empty (only the buttons appear, with no data)**

This issue usually occurs when the same Salesforce ID is assigned to multiple customers in Hyperline. Hyperline uses the first matching customer it finds, but that customer may not contain any data. Ensure that the Salesforce ID is assigned to only one customer in Hyperline — the correct one.

## Disconnect

At any time, you can disconnect the integration by clicking the Disconnect button located in the top-right corner of the Salesforce integration settings page.

Disconnecting the integration will stop all synchronization, but the custom objects, custom fields, and any previously pushed data in Salesforce will remain intact—they will not be deleted.


# Segment
Source: https://docs.hyperline.co/integrations/segment

Learn how to ingest events from Segment

## What is Segment?

[Segment](https://segment.com) is a Customer Data Platform (CDP). It simplifies collecting and using data from the users of your digital properties (websites, apps, etc.). It allows you to collect, transform, send, and archive your first-party customer data. You can also enrich the customer data you collect by connecting data from your other tools, and then aggregate it to monitor performance, inform decision-making processes, and create uniquely customized user experiences.

All this data can be easily sent to Hyperline to collect your customer's usage and automate usage-based billing and invoicing.

## Send usage from Segment to Hyperline

To facilitate the transmission of usage data to Hyperline, we will generate and use a custom Function within Segment.

<Info>
  Learn more about functions in [Segment's documentation](https://segment.com/docs/connections/functions).
</Info>

<Steps>
  <Step title="Go to the Catalog in Segment, access the Functions tab and click Create Function">
    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Select Destination as the function type and click Build Function">
    <Frame>
      <img />
    </Frame>
  </Step>

  <Step title="Post request to Hyperline API">
    Replace the pre-written `onTrack` function in the code editor with the following code.

    The provided code will catch a Track event from Segment, and post it on Hyperline with the required properties picked from the Segment event.

    You can add any properties (with a value of type string, number, boolean, or array of the same types) you want to ingest in Hyperline by adding them in the `record` object. The field `my_property` is an exemple of an additional property pushed to Hyperline.

    ```javascript theme={null}
    async function onTrack(event, settings) {
      const endpoint = "https://ingest.hyperline.co/v1/events";

      // https://docs.hyperline.co/api-reference/endpoints/billable-events/create-billable-event
      const event = {
        customer_id: event.userId,
        event_type: event.event,
        timestamp: event.timestamp,
        record: {
          id: event.messageId,
          my_property: event.properties.customProperty,
          // add any custom properties you want to ingest in Hyperline
        },
      };

      try {
        // Post request
        const response = await fetch(endpoint, {
          method: "POST",
          headers: {
            Authorization: `Bearer ${settings.apiKey}`,
            "Content-Type": "application/json",
          },
          body: JSON.stringify(event),
        });

        // Retry on 5xx (server errors) and 429s (rate limits)
        if (response.status >= 500 || response.status === 429) {
          throw new RetryError(`Failed with ${response.status}`);
        }

        return response.json();
      } catch (error) {
        // Retry on connection error
        throw new RetryError(error.message);
      }
    }
    ```

    <Note>
      This code example will forward all event types to Hyperline. If you want to limit the events sent, you can use the Segment [Destination Filters](https://segment.com/docs/connections/destinations/destination-filters), or alternatively modify the code to filter out the data you don't want to send.
    </Note>
  </Step>

  <Step title="Configure your secret settings">
    In the provided code snippet, the API key is a secret configured within the **Settings** tab on the right panel. This approach helps you refrain from hard-coding private variables directly into the function.

    To implement this:

    1. Click on **Add Setting**
    2. Input `API Key` as the label (resulting in the generated name `apiKey`)
    3. Choose the type `String`
    4. Enter your Hyperline API key on the input on the right. You can generate a key with the [following guide](../api-reference/docs/authentication#how-to-generate-an-api-key).
    5. Toggle the `Required` and `Sensitive` options
    6. Save your setting
  </Step>
</Steps>

Finalize the creation of the function with a name ("Test Function" in the example below) and an optional description.

After creating the function, you can use it as a Destination of an existing source (in the example below it's the `Backend - Staging` source). Make sure to enable it to start receiving events from Segment in Hyperline.

<Frame>
  <img />
</Frame>


# Slack
Source: https://docs.hyperline.co/integrations/slack

Learn how to send automated messages to Slack

## What is Slack?

[Slack](https://slack.com) is a collaborative communication platform for teams, offering real-time messaging, file sharing, and integration with various tools. It organizes conversations into channels based on topics, projects, or teams, fostering efficient and organized team communication.

## Connect Slack to Hyperline

You can connect Slack as a native integration in Hyperline to receive automated notifications directly in your Slack channels.

To connect Slack:

1. Go to **Settings > Integrations**
2. Find **Slack** in the list of available integrations
3. Click **Connect** and authorize Hyperline to access your Slack workspace
4. Once connected, you can start creating notification rules

## Notification rules

Notification rules let you automatically send Slack messages when specific events happen in Hyperline. Each rule combines a **trigger** (the event), a **Slack channel** (where to send), and a **message template** (what to send).

To create a notification rule:

1. Go to **Settings > Integrations > Slack > Notifications**
2. Click **Add rule**
3. Give the rule a **name**
4. Select a **trigger** from the list of available events
5. Choose the **Slack channel** where the notification should be sent
6. Customize the **message template** using variables
7. Save the rule

<Note>
  Hyperline automatically attempts to join public Slack channels when you configure them in a notification rule. For private channels, you'll need to manually invite the Hyperline app to the channel.
</Note>

### Available triggers

You can create notification rules for the following events:

| Trigger                       | Description                                    |
| ----------------------------- | ---------------------------------------------- |
| Approval requested            | An approval step has been requested            |
| Approval request approved     | An approval step has been approved             |
| Approval request rejected     | An approval step has been rejected             |
| Bank account errored          | A bank account encountered an error            |
| Data loader failed            | A data loader job has failed                   |
| Invoice chargeback            | An invoice has been charged back               |
| Invoice errored               | An invoice encountered an error                |
| Invoice late                  | An invoice is overdue                          |
| Invoice settled               | An invoice has been fully paid                 |
| Quote signed                  | A quote has been signed                        |
| Quote viewed                  | A quote has been viewed                        |
| Subscription activated        | A subscription has been activated              |
| Subscription contract renewed | A subscription contract has been renewed       |
| Subscription renewed          | A subscription has been renewed                |
| Subscription trial ended      | A subscription trial period has ended          |
| Aggregator threshold crossed  | An aggregator usage threshold has been crossed |

### Message template

Each notification rule includes a customizable message template. You can format the message using **Markdown** and insert **dynamic variables** that will be replaced with actual values when the notification is sent.

Variables are inserted using the `{{variableName}}` syntax. The available variables depend on the selected trigger — for example, an invoice trigger provides variables like `{{invoiceNumber}}` and `{{invoiceAmount}}`, while a quote trigger provides `{{quoteNumber}}` and `{{quoteValue}}`.

You can also use **custom properties** in your message templates (e.g. `{{myCustomProperty}}`).

<Note>
  Hyperline automatically attempts to join public Slack channels when you configure them in a notification rule. For private channels, you'll need to manually invite the Hyperline app to the channel.
</Note>


# Stripe
Source: https://docs.hyperline.co/integrations/stripe

Learn how to collect payments through Stripe on Hyperline

## Prerequisites

You need to have a [Stripe](https://stripe.com), finished your Stripe's onboarding flow, and admin rights on Hyperline.

## Set-up

If [Stripe](https://stripe.com) is your preferred Payment Service Provider, connecting it with Hyperline is a straightforward process:

1. In the menu, select **Settings**
2. Select **Payment**
3. Click on **Connect payment provider**, then Stripe

This will redirect you to the Stripe login page where you will have to enter your account credentials and click on **Continue**.

<Frame>
  <img />
</Frame>

Once the process is completed, you will see Stripe appearing as **Active** in the Payment page.

<Frame>
  <img />
</Frame>

<Tip>
  You can connect multiple Stripe accounts to Hyperline so that payments are routed based on your invoicing entities and preferences.
</Tip>

## Payment methods

Stripe through Hyperline support:

* **Card** payments from major card schemes such as Visa, Mastercard, American Express, Discover & Diners, China Union Pay, eftpos, girocard, Interac, JCB and Maestro, depending on country and locality
* **Direct Debit** payments including SEPA (EU), Bacs (UK), or ACH (US)
* **Stripe Link** for faster checkout with saved payment details

## Customer information

Each time you bill a customer in Hyperline, the corresponding customer profile and payment details (including payment methods and mandates) are automatically created and managed by Hyperline in your Stripe account.

Additionally, Hyperline integrates payment method collection forms into our hosted pages (checkout, customer portal, invoice page, and quote page), requiring no technical effort on your part.

This seamless integration ensures that customer data and payments remain synchronized between Hyperline and Stripe, streamlining transaction management and customer information handling.

<Tip>
  If you already have a Stripe account with existing customers and payment
  methods, you have the possibility **to import them in Hyperline**. It is
  particularly useful when you configure your account.

  Please contact support if you are interested.
</Tip>


# Xero
Source: https://docs.hyperline.co/integrations/xero

Learn how to push your invoicing data in your accounting tool

[Xero](https://www.xero.com) is a New Zealand–based technology company that provides cloud-based accounting software for small businesses.

## Prerequisites

You need to have a valid [Xero account](https://www.xero.com) and admin rights on Hyperline.

## Setup

<Steps>
  <Step title="In Hyperline, navigate to the Settings > Integrations page" />

  <Step title="Click Connect on the Xero card" />

  <Step title="Authenticate on Xero">
    If you are not already logged into Xero, enter your Xero credentials to proceed.
  </Step>

  <Step title="Select the organisation you wish to connect">
    Choose the organisation you want to link to Hyperline, then click Allow
    access.

    <Note>
      By default, **your default invoicing entity** will be linked to this
      organisation. If you want to link a different entity, please contact our
      support team.
    </Note>
  </Step>

  <Step title="That's it!">
    Your Hyperline account is ready to send invoices and credit notes.
  </Step>
</Steps>

## Reconcile Hyperline and Xero customers

If you already have existing customers in Xero, we'll need to link them with the corresponding customers in Hyperline. Our support team is available to assist you with this process during onboarding.

## Synchronization

When you connect your Xero account, Hyperline **automatically sends invoices** with their complete details (including line items and PDF file).

<Note>
  By default, only invoices and customers created after the connection date will sync. If you need to push older data to Xero, please contact our support team.
</Note>

### Invoice PDF synchronization

Invoice PDFs are automatically attached to invoices in Xero when they are first synced. If you need to re-attach or update PDFs for existing invoices (for example, if the initial attachment failed), please contact our support team.

### Customer synchronization

Hyperline supports 2 modes of synchronization for customers:

* **no synchronization**: customers are not synchronized with Xero.
* **from Hyperline to Xero**: customers created in Hyperline are automatically created in Xero with their details. When a customer is updated in Hyperline, the changes are automatically synced to Xero in real-time.

### Payment synchronization

Hyperline supports 3 modes of synchronization for payments:

* **no synchronization**: payments are not synchronized with Xero.
* **from Hyperline to Xero**: payments created in Hyperline are automatically created in Xero and associated to the corresponding invoice.
* **from Xero to Hyperline**: payments created in Xero are automatically created in Hyperline, and the status of the invoice is updated accordingly.

The synchronization delay is 5 minutes maximum.

## Settings

Please contact our support team if you wish to change these settings.

* **Invoice account code**: by default, invoices are created in Xero using the account code *200*.
* **Credit note account code**: by default, credit notes are created in Xero using the account code *200*.
* **Payment account code**: by default, payments are created in Xero using the account code *001*.

## Product and account codes

Xero supports associating a product code and an account code to every invoice line item. You will need to configure the product code and the General Ledger account code for every product that you intend to invoice in Xero, in the **Products > Advanced settings** section.

If no account code is defined, the default invoice or credit note account code will be used.


# Automate using Zapier
Source: https://docs.hyperline.co/integrations/zapier

Overview about Zapier no-code integration

## What is Zapier?

[Zapier](https://zapier.com) is an online automation tool that connects your apps and services. You can connect two or more apps to automate repetitive tasks without coding or relying on developers to build the integration. You can use Zapier to connect Hyperline to heaps of other tools your team is using such as your CRM, your accounting software, your product, and more.

### What is a Zap?

A Zap is an automated workflow that connects your apps and services together. Each Zap consists of a trigger and one or more actions. When you turn your Zap on, it will run the action steps every time the trigger event occurs.

### Trigger and action

A trigger is an event that starts a Zap, an action is an event a Zap performs after it is triggered. For example, if you want to create an account in your CRM each time a customer is created into Hyperline, the trigger is "Customer Created" which will trigger the action "Create an account in CRM".

You can use the Hyperline app in Zapier to automate things like creating new customer from CRM, sending invoices to your accounting software, or pushing using data into Hyperline.

[Learn more about the basics of using Zapier.](https://zapier.com/resources/guides/quick-start/automation-basics)

### More resources

There are lots of helpful guides in Zapier's help center, but here are some of the most useful ones to refer to when using our Zapier app:

* [Learn key concepts in Zapier](https://help.zapier.com/hc/en-us/articles/8496181725453)
* [Automation basics](https://zapier.com/resources/guides/quick-start/automation-basics)
* [Using Filters in Zaps](https://help.zapier.com/hc/en-us/articles/8496276332557)
* [Using Formatter in Zaps](https://help.zapier.com/hc/en-us/articles/8496212590093)
* [Troubleshooting errors in Zaps](https://help.zapier.com/hc/en-us/articles/8496037690637)

## Connect Hyperline and Zapier

Here's how to connect Hyperline to Zapier:

1. Log in to your [Zapier account](https://zapier.com/app/login) or [create a new account](https://zapier.com/sign-up)
2. Navigate to **Zaps** from the left sidebar
3. Click on **+ Create**, search for "Hyperline", and select it

   <Note>
     Zapier integration is in private access, so you might not see it the first time you search for it.

     To access the invite link, click the 'Connect' button on the Zapier card in the Settings > Integrations page of your Hyperline account.
   </Note>
4. You'll be ask to **Sign in**, and be prompted to add an API Key, which you can [learn how to generate in Hyperline here](https://doc.hyperline.co/docs/generating-an-api-key).
5. Once you've added it in Zapier, click **Yes, Continue to Hyperline**.

When this is completed you can start creating all the automation you want! Creating a Zap requires no coding knowledge and you'll be walked step-by-step through the setup.

By default, this connection to Hyperline will be private and only able to be used by you. If you'd like to share it with your team, click **Share**. Add the members or teams you want to share it with, or select **Share with everyone**, then click **Done**.
[Learn more about sharing app connections.](https://help.zapier.com/hc/en-us/articles/8496326497037-Share-app-connections-with-your-team)

Follow [this example guide](./slack#send-messages-from-hyperline-to-slack) to set up a Zap that sends your business metrics to a Slack channel regularly.


# Zoho Books
Source: https://docs.hyperline.co/integrations/zoho-books

Learn how to push your invoicing data in your accounting tool

[Zoho Books](https://www.zoho.com/books) is a cloud-based accounting software developed by Zoho Corporation.

## Prerequisites

You need to have a valid [Zoho Books account](https://www.zoho.com/books) and admin rights on Hyperline.

## Setup

<Steps>
  <Step title="In Hyperline, navigate to the Settings > Integrations page" />

  <Step title="Click Connect on the Zoho Books card" />

  <Step title="Authenticate on Zoho Books">
    If you are not already logged into Zoho Books, enter your Zoho credentials to proceed.
  </Step>

  <Step title="That's it!">
    Your Hyperline account is ready to send invoices and credit notes.
  </Step>
</Steps>

## Reconciling data

### Customers

To link an existing Zoho Books customer to a Hyperline customer, navigate to the customer details page, click the "Edit" button in the "Integrations" section, and enter the Zoho Books customer ID.

For bulk operations during initial setup, contact our support team or use [this API endpoint](../api-reference/endpoints/customers/bulk-update-providerscustomers-mapping.mdx).

### Products

You need to map your Zoho Books products (items) to your Hyperline product catalog. For each product in Hyperline, go to the Accounting section and enter the corresponding Zoho Books item name in the "Product code" field.

When specified, Hyperline automatically attaches each invoice line item to the corresponding item in Zoho Books.

<Note>
  Zoho Books requires all Hyperline invoice line items to be mapped to Zoho Books items. If a product is not mapped, the invoice will not be created in Zoho Books.
</Note>

## Synchronization

When you connect your Zoho Books account, Hyperline **automatically sends invoices** with their complete details (including line item details).

<Note>
  By default, only invoices and customers created after the connection date will sync. If you need to push older data to Zoho Books, please contact our support team.
</Note>

### Customers

Hyperline supports 2 modes of synchronization for customers:

* **no synchronization**: customers are not synchronized with Zoho Books.
* **from Hyperline to Zoho Books**: customers created in Hyperline are automatically created in Zoho Books with their details.

### Payments

Hyperline supports 3 modes of synchronization for payments:

* **no synchronization**: payments are not synchronized with Zoho Books.
* **from Hyperline to Zoho Books**: payments created in Hyperline are automatically created in Zoho Books and associated to the corresponding invoice.
* **from Zoho Books to Hyperline**: payments created in Zoho Books are automatically created in Hyperline, and the status of the invoice is updated accordingly.

Synchronization occurs within 5 minutes.