> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hyperline.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Modjo

> Connect Modjo with Hyperline to sync call recordings, participants, summaries, and transcripts into customer intelligence analyses and reports.

[Modjo](https://www.modjo.ai) is a conversation intelligence platform that records, transcribes, and analyzes customer calls and video meetings.

Connecting Modjo lets Hyperline attach your recorded customer conversations to the matching Hyperline customers, so the customer monitoring agent can combine what was said on a call with contract, subscription, invoice, payment, and usage data.

<Info>
  Modjo is part of [Customer intelligence](../docs/customer-intelligence/overview), a paid add-on. The Modjo card only appears in **Settings > Integrations** when Customer intelligence is enabled for your account. Contact the Hyperline team through the in-app chat to enable it.
</Info>

## Prerequisites

* A valid [Modjo account](https://www.modjo.ai) with calls recorded in your workspace.
* A Modjo **Public API key**, created from your Modjo settings. Modjo restricts key creation to the Administrator and Manager roles.
* Admin rights on your Hyperline account.

<Note>
  The key is issued at workspace level and covers every call in your Modjo workspace. Hyperline attributes calls to customers across the whole workspace, so a credential limited to a single user would only ever surface that user's calls.
</Note>

## Connect Modjo

<Steps>
  <Step title="In Modjo, create a Public API key">
    Open your Modjo settings, go to **Integrations > Public API**, and generate a key. Copy it immediately, as Modjo only displays it once.
  </Step>

  <Step title="In Hyperline, navigate to the Settings > Integrations page" />

  <Step title="Search for Modjo and click Connect" />

  <Step title="Paste your Modjo API key and confirm">
    Hyperline validates the key immediately and rejects it if it is invalid or revoked. If Modjo cannot be reached at that moment, Hyperline asks you to try again instead of reporting the key as invalid.
  </Step>

  <Step title="That's it!">
    The integration appears as connected and Hyperline starts matching Modjo calls to Hyperline customers.
  </Step>
</Steps>

The connection is read-only. Hyperline never creates, edits, or deletes anything in Modjo.

## What Hyperline fetches

For every matched call, Hyperline stores:

| Data         | Details                                                                               |
| ------------ | ------------------------------------------------------------------------------------- |
| Call         | Modjo call identifier and title                                                       |
| Timing       | Start date and time, duration, and the resulting end time                             |
| Participants | Name and email address of each participant, both internal users and external contacts |
| Summary      | The summary Modjo produced for the call                                               |
| Transcript   | The transcript of the call, attributed to each speaker                                |

Hyperline does not download audio or video recordings. Only the details, summary, and transcript listed above are stored.

### Which calls are considered

Hyperline syncs calls recorded in your Modjo workspace, whether they come from a video meeting or from a call placed in Modjo.

A call Modjo is still processing is stored without a transcript, and Hyperline retrieves it on a later run once Modjo has finished generating it. A call whose transcript Modjo has deleted under your retention policy is kept as a meeting record, without transcript.

### Which calls are matched

Modjo cannot filter calls by participant, so Hyperline scans the workspace and matches locally. A call is attached to a customer when at least one participant email corresponds to:

* the customer **Domain**, meaning any participant using an email address on that domain
* the customer **Billing email**
* one of the customer **Invoice emails**
* a contact email synced from a connected CRM

Calls that cannot be matched to a customer are not stored.

<Tip>
  Keep customer **Domain** and **Billing email** values up to date. They are the main signals used to attach a Modjo call to the right customer.
</Tip>

### Summaries

Modjo produces one summary per summary template configured in your workspace, so a single call can carry several. Hyperline keeps the most detailed one. When a transcript is available but Modjo has not produced a summary, Hyperline generates one from the transcript.

## Synchronization

Hyperline synchronizes Modjo in three ways:

* **On connection**: a first synchronization starts as soon as the integration is connected, so recent calls appear without waiting for the next daily run.
* **Daily workspace synchronization**: once a day, Hyperline reviews recent Modjo calls and attaches the new ones to the matching customers.
* **On-demand customer synchronization**: a refresh is also triggered when the customer monitoring agent analyzes a customer, and when you click **Sync meetings** from the customer's Modjo panel.

Synchronization is incremental. Once a first run has stored calls, later runs only look at what is newer, and a transcript already downloaded is never downloaded twice.

<Note>
  The first run covers the history available in your workspace, keeping the most recent calls, and each run fetches a bounded number of transcripts. A Modjo workspace with a large history is therefore backfilled progressively over successive runs rather than in a single pass.
</Note>

## Where Modjo data appears

* **Customer page**: the **Integrations** section shows a Modjo row with the most recent meeting. Open it to browse synced meetings with their participants, summary, and transcript, or to trigger **Sync meetings**.
* **Monitoring agent**: enable Modjo from the agent's **Connectors** tab to let it use call context. See [Customer monitoring agent](../docs/customer-intelligence/customer-monitoring-agent).
* **Analysis results**: Modjo appears under **Data sources** when call context was used for an analysis.

## Manage the integration

Open **Settings > Integrations** and select **Modjo** to review the connection status. Synchronization errors, such as a revoked key, are reported on this page.

Use **Disconnect** to stop synchronizing new calls. Revoke the API key in Modjo as well if you want to invalidate it entirely.

## Related

* [Jiminny](./jiminny)
* [Gong](./gong)
* [Customer intelligence](../docs/customer-intelligence/overview)
* [Customer monitoring agent](../docs/customer-intelligence/customer-monitoring-agent)
* [Integrations overview](./overview)