> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hyperline.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Gong

> Connect Gong with Hyperline to sync call recordings, participants, summaries, and transcripts into customer intelligence analyses and reports.

[Gong](https://www.gong.io) is a revenue intelligence platform that records, transcribes, and analyzes customer calls.

Connecting Gong lets Hyperline attach your recorded customer calls to the matching Hyperline customers, so the customer monitoring agent can combine what was said on a call with contract, subscription, invoice, payment, and usage data.

<Info>
  Gong is part of [Customer intelligence](../docs/customer-intelligence/overview), a paid add-on. The Gong card only appears in **Settings > Integrations** when Customer intelligence is enabled for your account. Contact the Hyperline team through the in-app chat to enable it.
</Info>

## Prerequisites

* A valid [Gong account](https://www.gong.io) with call recording enabled.
* A Gong user allowed to authorize applications for your Gong workspace. In most Gong accounts this is a technical administrator.
* Admin rights on your Hyperline account.

## Connect Gong

<Steps>
  <Step title="In Hyperline, navigate to the Settings > Integrations page" />

  <Step title="Search for Gong and click Connect" />

  <Step title="Authenticate on Gong">
    If you are not already logged into Gong, enter your Gong credentials to proceed.
  </Step>

  <Step title="Review and authorize the requested permissions">
    Gong displays the read-only permissions Hyperline requests. Confirm to continue.
  </Step>

  <Step title="That's it!">
    You are redirected back to Hyperline and the integration appears as connected. Hyperline detects your Gong workspace automatically, so there is nothing else to configure.
  </Step>
</Steps>

### Requested permissions

Hyperline requests read-only access to two areas of your Gong workspace:

| Permission       | Why it is needed                                                                                   |
| ---------------- | -------------------------------------------------------------------------------------------------- |
| Read calls       | Retrieve call metadata, participants, and the call brief, key points, and outcome produced by Gong |
| Read transcripts | Retrieve the transcript of a call so the agent can reason on what was actually said                |

<Note>
  The connection is read-only. Hyperline never creates, edits, or deletes anything in Gong.
</Note>

## What Hyperline fetches

For every Gong call that involves one of your customers, Hyperline stores:

| Data          | Details                                                           |
| ------------- | ----------------------------------------------------------------- |
| Call metadata | Gong call identifier, title, start date and time, and duration    |
| Participants  | Name and email address of each participant, internal and external |
| Summary       | The call brief, key points, and call outcome produced by Gong     |
| Transcript    | The transcript of the call, attributed to each speaker            |

Hyperline does not download audio or video recordings. Only the call details, summary, and transcript listed above are stored.

### Which calls are considered

Only calls with at least one **external** participant are considered. Internal-only calls, such as team meetings between colleagues, are ignored.

Among external calls, Hyperline keeps the ones that can be matched to an existing Hyperline customer. A call is matched when at least one participant email corresponds to:

* the customer **Domain**, meaning any participant using an email address on that domain
* the customer **Billing email**
* one of the customer **Invoice emails**
* a contact email synced from a connected CRM

Calls that cannot be matched to a customer are not stored.

<Tip>
  Keep customer **Domain** and **Billing email** values up to date. They are the main signals used to attach a Gong call to the right customer.
</Tip>

### Summaries

When Gong provides a brief, key points, or an outcome for a call, Hyperline uses it as the meeting summary. When a transcript is available but Gong has not produced a summary, Hyperline generates one from the transcript.

## Synchronization

Hyperline synchronizes Gong in two ways:

* **Daily workspace synchronization**: once a day, Hyperline reviews recent Gong calls and attaches the new ones to the matching customers.
* **On-demand customer synchronization**: a refresh is also triggered when the customer monitoring agent analyzes a customer, and when you click **Sync meetings** from the customer's Gong panel.

Synchronization is incremental. Calls already stored are not fetched again, and a transcript already downloaded is never downloaded twice.

<Note>
  Each run processes a bounded number of calls and transcripts, so a Gong workspace with a large history is backfilled progressively over successive runs rather than in a single pass. A customer refresh keeps the most recent matched calls and retrieves transcripts for the most recent ones among them.
</Note>

## Where Gong data appears

* **Customer page**: the **Integrations** section shows a Gong row with the most recent meeting. Open it to browse synced meetings with their participants, summary, and transcript, or to trigger **Sync meetings**.
* **Monitoring agent**: enable Gong from the agent's **Connectors** tab to let it use call context. See [Customer monitoring agent](../docs/customer-intelligence/customer-monitoring-agent).
* **Analysis results**: Gong appears under **Data sources** when call context was used for an analysis.

## Manage the integration

Open **Settings > Integrations** and select **Gong** to review the connection status. Synchronization errors, such as an expired authorization, are reported on this page.

To stop using the integration, use **Disconnect**. Hyperline stops synchronizing new calls.

<Note>
  Disconnecting in Hyperline does not remove the Hyperline application from your Gong workspace. To also revoke access on the Gong side, remove the application from your Gong settings.
</Note>

## Related

* [Customer intelligence](../docs/customer-intelligence/overview)
* [Customer monitoring agent](../docs/customer-intelligence/customer-monitoring-agent)
* [Integrations overview](./overview)