> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hyperline.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Chargebacks

> Understand how customer payment disputes appear in Hyperline, how chargebacks affect invoice balances and statuses, and how refunds interact with them.

A chargeback occurs when a customer disputes a payment and the payment provider
returns the funds to them. Hyperline records the chargeback as a separate
transaction linked to the original payment.

<Note>
  You manage the dispute and submit evidence from your payment provider's
  dashboard. Hyperline reflects the resulting money movement on the invoice.
</Note>

## View a chargeback

Open the original invoice and go to its **Transactions** section. The chargeback
appears alongside the original payment and any refunds.

The chargeback is displayed as a negative movement because it removes funds from
the amount paid. If several chargebacks affect the same payment, Hyperline shows
each one as a separate transaction.

## Effect on the invoice

When the payment provider confirms a chargeback, Hyperline:

* Subtracts the chargeback amount from the amount paid
* Recalculates the amount left to pay
* Updates the invoice from **Paid** to **Partially paid** or **To pay**, when applicable
* Makes **Add payment** available again so you can record a replacement payment

<Card title="Example 💡">
  A customer disputes a €1,000 payment for a fully paid invoice. When the
  chargeback is confirmed, the invoice returns to **To pay** with €1,000 left
  to collect. You can use **Add payment** if the customer pays again.
</Card>

## Reversed chargebacks

If you win the dispute and the payment provider reverses the chargeback,
Hyperline no longer subtracts its amount from the payment. The invoice balance
and payment status are recalculated accordingly.

## Refunds and credit notes

You cannot refund the original payment while it has an active chargeback. This
prevents the same funds from being returned twice.

You can still create a credit note when you need to reduce or cancel the amount
the customer owes. If the invoice is **To pay** or **Partially paid**, create the
credit note without an additional refund.

See [Credit notes & refunds](/docs/invoices/refunds) for the available options.